DealDash Questions & Answers

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Here’s what consumers have asked with answers from DealDash staff and previous consumers.

205 questions answered
20% answered in 1 day
Question:

I won or "buy it now" 4 arbys gift cards ($10 each) over the past few years. went to use 2 of them for the very first time at arby's the other night and arbys cashier couldn't get them to read. gave him the remaining 2 and they worked fine. came home and called the phone number on the back of the card several times for the 2 faulty cards. was advised, "we are having difficulty processing your request" each time i called. how do i get my $20 back, or get replacement cards, or get $20 worth of dealdash bids? bill taverner (joanus2447)

Answer:

Hi William. Thank you for getting in touch. From what I can see, my colleague Andrew got you replacement bids for the inconvenience. If you need anything else, please don't hesitate to contact me! Have a great day. Adrian Community Manager

By DealDash -., Community Manager
Question:

It's not a recurring charge once u run out of bid's ia it. if so, how do u cancel recurring charges?

Answer:

Hi Kevin. There are no recurring charges on DealDash. All purchases must be approved by the user. If you need anything else, please don't hesitate to contact me!

By DealDash -., Community Manager
Question:

How do you win the auctions? it just constantly keeps starting over.

Answer:

Hi Rica. Thank you for getting in touch.Id be happy to explain how the website works. We operate on the "pay to participate/bid model" so it's required that you purchase bids in advance. This loads up your account balance. You can check out our promotional bid pack prices here: https://www.dealdash.com/buybids Each bid you place takes away one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final bidder in the auction, you win the auction at the final sales price. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-work

By DealDash -., Community Manager
Question:

Are bids from canada accepted. cannot register with my zip code.

Answer:

Hi Hardev! Thank you for your question. At this moment, we only operate within the 48 contiguous states in the US and therefore cannot ship to your location. I am sorry for the misunderstanding and the inconvenience this may have caused. Have a great day!

By DealDash -., Community Manager
Question:

I am interested in this site but not sure about it and how it works? can you send me a site better explaining things?

Answer:

Hi Tammie, Thank you for getting in touch. For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work If you need anything else, please don't hesitate to contact me! All the best, Adrian Community Manager

By DealDash -., Community Manager
Question:

So... i was never asked a shipping address... does the items send to the billing address from when i bought bids in the first place? what if i removed the saved card from the account cause i'm a paranoid person?

Answer:

Hi Nina, Each time you win an Auction or place a 'Buy it Now' order, you will be prompted to input your address, Note: DealDash uses the address on your last order as your address on file, until the next order. Please feel free to get in contact with us if there's anything else you need. We'll be happy to help. Best, Adrian Community Manager

By DealDash -., Community Manager
Question:

How can i see the type of products that go up for auction?

Answer:

Hi Suketu. If you wish to view the products ew have to offer before purchasing a BidPack, you are more than welcome to. Simply create your free account, then click the DealDash logo in the top left corner of the page from anywhere on our site. If you need anything else, please don't hesitate to contact me!

By DealDash -., Community Manager
Question:

I just created a new account to check out how deal dash works. as soon as i entered my checking account info, i saw a charge for $30. i have not bid on anything. i only wanted to learn more about using your site. i was completely taken aback by this (unexplained) initial charge. i would like to close my account and request a refund. can you help me?

Answer:

Hi Craig, I can certainly help you. Please send me your user name so I can proceed with the refund. It is best to contact me via email: adrian@dealdash.com I look forward to hearing from you. Adrian Community Manager

By DealDash -., Community Manager
Question:

When and how do auctions end? does one just keep bidding every 10 seconds if one wants an item... and then it just randomly stops and tells you that you have one?

Answer:

Hi Chad, What makes DealDash exciting is that the auctions may end after any of the bids placed! As soon as no bids are placed before the timer hits zero, the auction ends and the highest bidder wins an incredible bargain on the auction item. Shipping on DealDash is always free, and the auction winner will only have to pay for the final auction price to claim the win. DealDash has no control of the duration of the auctions, and it is solely up to the bidders and their placed bids to determine when an auction ends. Thats what makes it so exciting there are no reserve prices regardless of the value of the item, and any bid can truly be the last one. We have seen $3,000 TVs or $2,200 Macbooks get sold for just a few bids, and many other similar deals are made on DealDash every day. Sometimes auctions can last for longer durations, and this is why we have a tool called the BidBuddy which you can utilize to bid on the auctions even when you're not on your computer. It will automatically place Bids for you within the last seconds of the auction. In fact, most auctions on DealDash are won with the BidBuddy. I hope this answered your question. Have fun bidding in the auctions!

By DealDash -., Community Manager
Question:

How much does it cost to get started

Answer:

Hi Trish! You can check out our promotional bid pack prices here: https://www.dealdash.com/buybids For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work DealDash has a 100% money back guarantee on your first bid pack purchase and a winning guarantee. If you decide to give DealDash a try and don't win an auction with your first bid pack we'll return the bids back to your account free for a second chance. If you're still not satisfied with your DealDash shopping experience we'll be happy to refund your first bid pack purchase no questions asked. You can even keep any bids in your account or items you have won. Giving DealDash a try is risk free! Best, Adrian Community Manager

By DealDash -., Community Manager

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