return policy
So I am a little hesitant. on the quality if there is a problem with one of the pieces

asked by Jolene W. on 6/26/19

7 Answers
Thumbnail of user bradk6

Hi Jolene!

Our shipping and inspection policies are in place to reduce the chance of damage occurring. In the rare event that an item does arrive damaged, we will either repair the damaged item, replace the damaged parts, or issue a full replacement. Please notify us immediately if damages are found and ensure all is noted on the delivery receipt. Please see colemanfurniture.com/faq for more information.

The Coleman Furniture Team

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Thumbnail of user ashleyw562

First off don't believe the Coleman rep. I ended up receiving a piece that was damaged and they only gave me $20 to keep it, sent no replacement parts. The eta was constantly moved out as well. I stayed on top of it to get mine as quick as I did, but I've been reading some of these and they definitely get freaking worse as far as ETA.

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Thumbnail of user denisef233

I was shocked a the quality of my furniture. It is wonderful.

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Thumbnail of user brianl644

Wanting to order a sectional recliner the pittsfield 4 piece sectional do you recommend Coleman

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Thumbnail of user rickyb97

Don't buy from this place - if you need to return the item you need to pay a 15% restocking fee plus all shipping charges. Is really bad their return policy.

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Thumbnail of user raymonds193

Nope they will threaten to make you pay a 15% restocking fee. Plus. A shipping fee. It will take you 5 months to get a damaged item... save a bit and go to Ashley during memorial day/ veteran day july 4th or a major holiday.

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Thumbnail of user kena131

Go to BBB.org and read complaints. Do not order from this company, you will regret it.

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