Hi Jolene!

Our shipping and inspection policies are in place to reduce the chance of damage occurring. In the rare event that an item does arrive damaged, we will either repair the damaged item, replace the damaged parts, or issue a full replacement. Please notify us immediately if damages are found and ensure all is noted on the delivery receipt. Please see colemanfurniture.com/faq for more information.

The Coleman Furniture Team

Wanting to order a sectional recliner the pittsfield 4 piece sectional do you recommend Coleman

Don't buy from this place - if you need to return the item you need to pay a 15% restocking fee plus all shipping charges..is really bad their return policy.

Nope they will threaten to make you pay a 15% restocking fee.. plus.. a shipping fee.. it will take you 5 months to get a damaged item... save a bit and go to Ashley during memorial day/ veteran day july 4th or a major holiday.

Go to BBB.org and read complaints. Do not order from this company, you will regret it.