If all or part of your order is not in stock they will still send a cute email with a truck driving to a warehouse saying your order has shipped to a local delivery company and will be inspected. Notice they always mention that it will be inspected. You are billed promptly. Next they will tell you that you will be contacted by a local delivery company within a few weeks. Next a company with phone number across the country (CA) calls to schedule a delivery. At this point I sold my furniture. On delivery day they will call to tell you your furniture failed inspection. In my case they tell me it needs a part. The service rep told me that my sofa ships in parts and apologized that I am not familiar with the furniture shipping business. I bought a high end sofa and was appalled to think it shipped in parts so I called the manufacturer who assures me neither of the pieces ordered ship in parts. Now Coleman tells me that it may have been damaged during shipment or have a defect and they need to order a part to repair. I told them I do not want a damaged or repaired furniture and to cancel my order. They tell me I must pay 15% restocking fee and shipping of 189 for a total of almost 700.00. They will not explain why the shipping company or manufacturer will not pay if damaged or defective. I firmly believe that my order has not shipped based on reading other reviews, especially hundreds of complaints at BBB.org. I too filed a complaint and will look into a lawsuit whether or not I ever receive the furniture. I had to buy a sofa from a local furniture store to have a place to sit while I am strung along by this dishonest company. The reps will not back down, they are trained like nothing I have ever experienced. I don't think I have ever done a 1 star review, but I am reviewing on every site I can find. This company has caused me a great deal of stress and anxiety and their business practices should not be allowed. They need to be exposed for these practices. I hope I can assist in exposing them. If one person reads this review and I save them from the terrible treatment and dishonesty I have experienced then that is good. BTW, they insist my furniture is here local, but won't explain the issue, show shipping receipt or order, or tell me what the issue is with my furniture. Only that they are working on ordering the part and that I am a top priority. They know that as long as they continue to respond it is difficult for me to take action against them.