Denise F.

I ordered a Provence Bedroom set on May 5,2020. I was very hesitant to make this online purchase given some unfavorable reviews I had read; however, given the great deal and coupon offered, and the confines of shopping at a local furniture store due to COVID-19, I opted to give it a chance. It was an amazing experience! Don't let the negative views sway you from purchasing from this company. My furniture was delivered in the time promised, it was in perfect condition, and the white-glove delivery service was amazing! Bonus-Via a phone call, the company made sure that I was satisfied with my purchase (and that the delivery men wore foot coverings and face masks) before the delivery service exited my residence- What a great way to end a positive experience! The only opportunity for growth is for the website to be kept more current with the status of my purchase and delivery. Fortunately, I was able to reach out to Coleman representatives via e-mail to find out the status of my purchase- this experience was also impressive as each time they answered my e-mail communication within 24 hours. No doubt that I was very apprehensive and nervous about this purchase, but my experience has dispelled all fears of working with them in the future. So much so that I already have a dining room set saved in my Coleman Furniture shopping cart with the intent to purchase soon. Hint: Coleman will authorize a temporary authorization for the cost of your furniture shortly after you make your purchase to make sure you have the money available but it is withdrawn fairly quickly afterward. I was not expecting that and thought my order had been stopped! But when I called Coleman, they explained that it is part of their process and that the charge would not go through until the furniture was ordered and loaded on a truck. That is indeed how it happened. Overall, a fabulous experience.