• Coinbase

Coinbase

Overview

Coinbase has a rating of 1.4 stars from 792 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coinbase most frequently mention customer service, bank account, and phone number problems. Coinbase ranks 10th among Centralized Exchange sites.

  • Service
    310
  • Value
    281
  • Quality
    273

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.7%
Positive
5
Neutral
1
Negative
101
128
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The app is also glitchy and caused duplicate orders, for which customer service was also useless.
  • The worst issue is their customer service and the fact that the platform randomly unlinks your bank account.
How would you rate Coinbase?
Top Positive Review

“Fix Frozen Account”

Jose M.
10/24/23

Closed ability to send after doing 2 small transactions. Then locked account- spent 4 days verifying account and resetting password while CB promised that would work. Every time I get a message that it's verified- it's still locked. Support is very bad and is like a robot saying the same thing - which does not work. After opening a complaint they close it immediately saying that I have an open support case. YES which you don't solve. I suggest all to use a different platform.

Top Critical Review

“Totally Cthunliardic”

Helen M.
3/16/24

They are some of the most negative sites in the cryptocurrency space due to the amount of scams and fake quests that are on there. They donate crypto to you for reading articles. It used to be very easy to earn crypto but now it's hugely difficult to earn anything due to paying for investing crypto or trying other apps which require money. I think it's a very negative development in technology.

Reviews (792)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (199) bank account (72) customer support (69)
Thumbnail of user helenm123
95 reviews
168 helpful votes
March 16th, 2024

They are some of the most negative sites in the cryptocurrency space due to the amount of scams and fake quests that are on there. They donate crypto to you for reading articles. It used to be very easy to earn crypto but now it's hugely difficult to earn anything due to paying for investing crypto or trying other apps which require money. I think it's a very negative development in technology.

Tip for consumers:
No.

Service
Value
Quality
Thumbnail of user jacksona86
1 review
0 helpful votes
February 17th, 2024

Coinbase is, without question, the worst company I've ever encountered in my life.
It's so bad, it should be illegal.
-The verification system is the cheapest I've ever seen - without any specific error codes.
-It locks your account onto verification with no option to access your account.
-Customer service is non-existent. They cut and paste from the FAQs, once and never replied again.

How could a company this atrocious possibly be publicly traded or even legal?

Tip for consumers:
Coinbase is a portal into Hell. Never, in your life, use this company.

Products used:
The ability to access an online account.

Thumbnail of user anonimousm
1 review
0 helpful votes
December 13th, 2023

This is the worst experience. Scam co which makes money on fees for everything. They lock your money for 11 days no matter what payment you use. Basically you can do nothing with your own crypto. Hard to return them to bank. Poor customer service. High fees. I used other apps with no delays or any issues. You cant even leave review on them. How so? FBI should closer to look at their business. Never again with them.

Thumbnail of user geizert
1 review
0 helpful votes
January 28th, 2021

The truth is, success and failure follows the same path, the same pattern, it's just a matter of habit that determine weather you fail or you succeed. Just like success, you don't fail over night, it's simple errors and judgments practice daily that leads to failure. So it's simple, if you're willing to do what most people are not willing to do, then you could have what most people could never have. Most of you will say it's not that easy, because if it was then we all be millionaires. If I tell you now that it is possible to earn over
$9550 weekly trading forex and bitcoin mining, a larger majority of you will say it's just another scam, others might be so skeptical to try this and only a few that do, actually see the light at the end tunnel because believe me you can earn that much weekly with a good investment. If you want to succeed, then you should be willing to take those steps that others won't, to enjoy those benefits that others can't so choose today to do what others won't, so tomorrow you can do what others can't. Inbox me geizertonyedwardo@ consultant, com OR WHATSAPP>*******064 OR telegram( geizertonyedwardo) and I will show you how to earn big investing in forex trading and bitcoin mining systems.

Value
Thumbnail of user vanessas925
2 reviews
1 helpful vote
February 25th, 2024

If you're still awaiting payment, gather your documentation as evidence and file a claim with N E X A r I g h t. With these documents submitted, anticipate receiving your refunds within the next 24 hours. This is the approach I've been taking lately. As investors, we've been victims of scams far too often; it's time to leverage the law in our favor

Tip for consumers:
Coinbase is the best platform for crypto trading

Products used:
None

Service
Value
Quality
Thumbnail of user yanivc1
4 reviews
11 helpful votes
January 20th, 2024

I recently decided to buy 2800$ worth of Bitcoin. So I went through the steps to set up an account with Coinbase. They sell you in with deceiving marketing that you would get rewards for signing up with them, so called "spin the wheel" and through "learning". None of this happened in reality. In reality they immediately took the money, while taking THREE weeks to allow the transfer from my bank of America to be completed through their step program. Even after that (and their claims, see below) they never gave me the marketed rewards. Their customer service is hard to reach and is horrible. They keep on giving you the round around with the same answers as if your devices and set up are off despite the problem being on their side. Shockingly, the problem pertains to them not giving the rewards they promise. To this day, 20 emails and chats later nothing has changed. I am concerned as to what will happen, once I actually have to sell and withdraw the money. They're lag time could cost me a lot of money when it comes to not selling on time in a fast pace crypto world. Would not recommend. Stay away!

Tip for consumers:
Would appreciate getting a 200$ reward to compensate me for all the wasted time and deception.

Service
Value
Quality
Thumbnail of user johne3087
1 review
0 helpful votes
January 22nd, 2024

Awful, terrible, their chat support is off the scale in a very negative way. Twice, the support person just disconnected me. Wish I had read these complaints first. Still haven't recieved my sign-up bonus which is worded VERY poorly and designed that way to intentionally decieve. The fees to trade on Coinbase are EXCESSIVE compared to trading stocks and will detract people from using them. Sorry to say, but Coinbase is a total SCAM.I can see why there are so many user complaints. TOTAL RIPOFF!

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Value
Quality
Thumbnail of user thejhawkins1
1 review
0 helpful votes
March 3rd, 2024

Coinbase is worst exchange for help or support. I got scammed by someone who claimed to be from CB, then after i lost my money Coinbase locked my account. Too late to help, now they will not allow me to use the bank that I have used since 2018, and paid CB a lot in fees. They treat me like crap and will not respond to my troubles. The most lame support in crypto I have ever had to deal with.

Tip for consumers:
I don't know why Coinbase ignores my pleas for help, and will not explain why!

Service
Quality
Thumbnail of user deedeed29
1 review
0 helpful votes
April 26th, 2024

Identical experience. Money locked. Impossible to transfer back to my account. Impossible to put it in an external wallet.

Thieves!

Tip for consumers:
Forbid Coinbase to trade abd put those scammers in prison.

Service
Value
Quality
Thumbnail of user charlottea315
2 reviews
0 helpful votes
March 1st, 2024

Froze my inaugural account for 45 days for no reason, with No customer service operators AT ALL. A real crap show.Stay off this platform

Service
Value
Quality
Thumbnail of user fional140
6 reviews
0 helpful votes
March 4th, 2024

Please beware, i am not saying Forex banking is bad, maybe my aunt was unlucky, i have done it and i got paid, but my sister was unfortunate, she almost lost €33,000.00 EUR to the Forex banking when the broker stopped responding, we found out the broker was a scammer, but luckily we got her money back through an agency who assisted us, thanks to uncac. Net, they are reliable.

Thumbnail of user hpns
1 review
0 helpful votes
January 3rd, 2024

Weed Hosts website hosting services will no longer accept Bitcoin as a payment method. We're thoroughly disgusted with Coinbase support. It's non-existent.

Thumbnail of user johns15151
1 review
0 helpful votes
February 11th, 2024

Without notice or explanation, Coinbase suddenly restricted my ability to send my crypto off their exchange. Their so called helpdesk were unable to explain why but asked who I was sending my tokens to and why? Although none of their business, I explained that I was sending them to my own self custody wallet. The conclusion is to use an exchange that respects your rights.

Service
Value
Quality
Thumbnail of user hillj21
5 reviews
0 helpful votes
January 31st, 2024

CYPHRASETECH
I am happy to shear my positive experience with this above name... after having a lot of stress with this platform and other firm... finally found a solution Visit them for help,they resolve all my issues efficiently they gave me the help and support i needed

Thumbnail of user william.robert.ford.jr
1 review
0 helpful votes
January 7th, 2024

I created an account and made a purchase. Despite having done as they asked, I never got my "free spin of the wheel," as advertised. You cannot easily communicate with these liars. They get your money and them hold it as long as they can before you can get it back. They are crooks!

Tip for consumers:
Don't use Coinbase

Service
Value
Quality
Thumbnail of user patriziap21
2 reviews
0 helpful votes
March 27th, 2024

Scammers they will run away with your money and never reply to your text anymore until I contact LEGALREFUNDHUB.Org who helped me in recovering of my money back

Thumbnail of user jasonw2549
1 review
0 helpful votes
March 6th, 2024

After over 15 years I am leaving Coinbase due to their "system" holding all of my deposits for 7 days. I have never had a bad deposit, use the same bank, same account and now I have all deposits held. Support is a joke and takes hours to get a live person. Support is useless as they copy as paste reply's from the website. Takes them 3-4 minutes to reply to every question I have. The oldest scam in the book, use customers deposits to make money their funds are on hold. Support has no answer as to why the "system" flags every deposit I make as a risk.

Service
Value
Quality
Thumbnail of user josem2254
1 review
4 helpful votes
October 24th, 2023

Closed ability to send after doing 2 small transactions. Then locked account- spent 4 days verifying account and resetting password while CB promised that would work. Every time I get a message that it's verified- it's still locked. Support is very bad and is like a robot saying the same thing - which does not work. After opening a complaint they close it immediately saying that I have an open support case. YES which you don't solve. I suggest all to use a different platform.

Service
Thumbnail of user carolk1921
1 review
0 helpful votes
March 18th, 2024

After facing obstacles withdrawing my profits from Coinbase, Mendup.Org came to my rescue. Their expertise and dedication helped me recover my funds, turning a frustrating situation into a success story. Grateful for their exceptional service."

Thumbnail of user danielr3181
1 review
0 helpful votes
March 18th, 2024

Mendup.Org played a pivotal role in recouping my funds from Coinbase after a misleading investment of $30,000. Initially drawn in by what seemed to be a legitimate company, I soon realized that Coinbase was, in fact, a fraudulent entity. It was a harrowing experience, realizing that my hard-earned money was at risk due to the deceitful practices of this scam company.
Thankfully, Mendup.Org stepped in and took charge of the situation with utmost professionalism and efficiency. Their expertise in handling such cases was evident from the start. They guided me through the process, providing constant updates and reassurance along the way. Their dedication to helping victims of scams like Coinbase is truly commendable.
Mendup.Org's team of experts worked tirelessly to gather all the necessary information and evidence to support my case. Their thorough approach and attention to detail instilled confidence in me during a time of uncertainty. They navigated the complexities of dealing with a scam company like Coinbase with ease, ensuring that every aspect of my claim was addressed meticulously.
Communication with Mendup.Org was seamless, with regular updates and transparent discussions about the progress of my case. They kept me informed at every stage, allowing me to have a clear understanding of the steps being taken to recover my funds. Their professionalism and commitment to achieving a positive outcome for their clients were truly exceptional.
The successful outcome of my case, thanks to Mendup.Org's intervention, was a huge relief. They not only recovered my funds from Coinbase but also provided invaluable support throughout the entire process. Their dedication to helping individuals impacted by fraudulent schemes like the one perpetrated by Coinbase is a testament to their integrity and expertise in this field.
I cannot thank Mendup.Org enough for their exceptional services and unwavering support. Their proactive approach, combined with their expertise in dealing with scam cases, sets them apart as a trustworthy and reliable partner for anyone seeking assistance in similar situations. I wholeheartedly recommend Mendup.Org to anyone in need of assistance in recovering funds from fraudulent companies. They are a beacon of hope in a sea of uncertainty, and I am grateful for their invaluable assistance in resolving my ordeal with Coinbase.

Thumbnail of user roollyd
2 reviews
0 helpful votes
February 10th, 2024

This site is not giving withdrawal, when you complete the withdrawal criteria of 6 usd mining btc it is increasing to 7 this is just taking waste of time. Use the website on my title/headline and got a refund

Thumbnail of user richardw1041
6 reviews
36 helpful votes
January 11th, 2020

Coinbase is a licenced exchange that can be trusted. I lost a little above 74,000 on the platform but after receiving a refund through fintrack. Org, i was made to realize that i fell victim to a fraudulent broker that isn't with the coinbase company.

Thumbnail of user parfaitl
5 reviews
0 helpful votes
January 5th, 2024

They are total scammers and fraud.
I received help from 0112.be and got back my refund after I was cheated by coinbase.

Thumbnail of user cynthiaw2189
1 review
0 helpful votes
November 30th, 2023

They devised a systematic way of locking people like myself out of their various accounts. Btc is rising I had over $46,083 in my account with them but, I was never allowed to get the chance to make a withdrawal. Every time I tried to a login it different error signs. I made several communication with them but no successful resonse. It was so awful, that infrawhite.com was my savior from them. I'm glad they kept their promise of helping me.

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Thumbnail of user khrapunkov
1 review
0 helpful votes
December 9th, 2023

It is impossible to withdraw btc for several months. They refer to the high commission of the network. As a result, the account has more than $ 5,000, but it cannot be withdrawn. The withdraw button is simply not active. I have some others wallets with btc and not have any problems with fees.

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Thumbnail of user johnm557
John M.
Typically does not respond to reviews

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1.4
792 reviews
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