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2 Reviews by Lila

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Xapo

Xapo

11/10/17

I cannot move my Bitcoin out of XAPO. I forgot my password and tried password reset three times. It has been over 52 hours and I never did receive the password reset. I checked spam and also called my internet service provider. They did a thorough search and advised that XAPO has not sent any emails in the past 3 days to my email address. Customer service does not respond.

XAPO HAS BY BITCOIN. I CANNOT GET THEM OUT.

DO NOT USE THIS COMPANY.

Coinbase

Coinbase

5/22/15

After verifying myself to death several weeks earlier, Coinbase canceled 13 of my pending purchases from the past week, and will not respond to emails. Chat simply hangs up on me.

Of course, they cancelled them all at 5 pm, today, Friday May 22nd. The Bitcoins were supposed to be in my account by "end of business day" today. Why didn't they cancel when I purchased, instead of the day and the minute they were supposed to be funded into my account?

I bought at 232 and Bitcoin went up to 240 today. So I'd have to re repurchase at a higher price. How convenient.

I needed the Bitcoins by Friday May 29th to purchase something that will not be available after May 29th. Because Coinbase cancelled all my transactions, I will not be able to make this much desired purchase. I have lost out completely. Way to go Coinbase.

Their customer care is ABSOLUTELY APPALLING!!!

Today is Friday May 22nd. My buy/sell capabilites are locked. As is Memorial Day Weekend, even if they unock my account on Monday, (a big if) it will be too late to receive any Bitcoins by Friday May 29th.

The earliest I will be able to receive any Bitcoins purchased will be Tuesday June 2nd and the offer ends Friday May 29th. It takes four-five days to get Bitcoins from Coinbase.

Is there any way to give no stars? This business does not even deserve one star!

All I get is the run around. I do not know when or if I will hear from Coinbase on this matter.

Tip for consumers: Avoid them at all costs. They have zero customer service. Zero.

Service

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Lila W.'s review of Coinbase earned 8 Very Helpful votes

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yukkasc
Yukkas C. reviewed Xapo
6/6/17

It's been a good service for many years and still is, although they don't pay fees for you when...

ashleys439
5/19/19

I had bought $200 of BTC and Coinbase said my bank declined for whatever reason. Ok fine, but I...