Booking.com Questions & Answers

Here’s what consumers have asked with answers from Booking.com staff and previous consumers.

54 questions answered

19% answered in 1 day

Question:

How long do you take to refund the excess i had to pay when my original hotel was unable to take my confirmed booking? surely 7 weeks is excessive? How long do you take to refund the excess i had to pay when my original hotel was unable to take my confirmed booking? surely 7 weeks is excessive?

Answer:

I had to file a dispute with Capital one. They told me on the phone ok yes refund but would later email me blaming the hotel says NO refund.

By Bridget G. over a year old

Question:

Can you tell me is what if a good place to book a holiday Can you tell me is what if a good place to book a holiday

Answer:

Airbnb

By Coral B. over a year old

Question:

Hi, i have booked a room at mumbai krishna govind tower, plot no-22-26, sector-24,5th floor, opp sanpada railway station, vashi, 400703 navi mumbai india. can i be guaranteed that i will get the room. from reviews i see lot of them faced issues with bookings. Hi, i have booked a room at mumbai krishna govind tower, plot no-22-26, sector-24,5th floor, opp sanpada railway station, vashi, 400703 navi mumbai india. can i be guaranteed that i will get the room. from reviews i see lot of them faced issues with bookings.

Answer:

If you booked the room then the room is yours. If there's a problem then I'm sure it would be with the hotel and not the website. Because as soon as you book a room through Booking.com, it is sent to the hotel.

By Danielle B. over a year old

Question:

Hi i just cancelled 2 nights in a hotel in ny in may. money has been paid a month ago. will i get a refund? thanks Hi i just cancelled 2 nights in a hotel in ny in may. money has been paid a month ago. will i get a refund? thanks

Answer:

Thats a very stupid question, because the information you provide for answer are not enough. For any hotel there is a canvellation information straigt on the site, where you book it, also it is written in your booking confirmation. In the cancellation confirmation must be a sentence about it, too. If you received NO confirmation after you cancelled, you did something wrong, go on site, and check, if the booking is really cancelled!

By Albernes G. over a year old

Question:

Can i reserve two hotels at once with the intention of cancelling one a few days before arrival. (free cancellation option one day prior to arrival) Can i reserve two hotels at once with the intention of cancelling one a few days before arrival. (free cancellation option one day prior to arrival)

Answer:

This is not true. Do not use this site. Only book with the hotel directly... it is not any cheaper, do NOT use them or give them your card number Once booking.com has your credit card they will use it for unauthorized charges.

By Mills R. over a year old

Question:

I booked a room, arrived and the room wasn't available. will i be charged any fee I booked a room, arrived and the room wasn't available. will i be charged any fee

Answer:

No - if you have any issues with being billed for a room, Booking.com will help you. Booking.com is the only 3rd party website I'll use to book accommodations. They get the best prices and give you the option to book and cancel without penalty in most cases. In fact, I booked one night thru the hotel directly and one thru Booking.com at the same hotel. The hotel overcharged me by trying to circumvent Booking.com. I prefer the guarantee of Booking.com and unless it's a reputable and international hotel chain, I won't go directly to the hotel on "trust" and "pay upon arrival". I was bait and switched on the night I did NOT go thru Booking.com - so Booking.com has earned my trust. Further, when I had an issue, Booking.com genuinely tried to resolve it for me with customer service agents who didn't write canned responses - but took the time to read and understand the issue. I will definitely use Booking.com again.

By J B. over a year old

Question:

Looking at an apartment on booking.com, that looks relatively new to the site. looks amazing, but im a tad worried if it is genuine or not. how confident can i be that properties being advertised are genuine Looking at an apartment on booking.com, that looks relatively new to the site. looks amazing, but im a tad worried if it is genuine or not. how confident can i be that properties being advertised are genuine

Answer:

Avoid Booking.com firstly, they have a disreputable rating on Trustpilot. Not to be trusted.

By Spider D. on 8/15/23

Question:

Hi, i booked a room for 6 nights via booking in low cost bed point be hostel on 24 october 2015, 16:38 with a free cancelation. i had to cancel in just a few hours which i did more than a month prior to check-in date: on 25 october 2015, at 07:45. my booking number is 987525024. however on 24 october 2015 my card was debited with 65 euro - a 30% deposit. my account at booking.com shows i have cancelled the reservation: "we have sent an email confirming your cancellation your email. we are in the process of updating your information. this change will soon be visible everywhere." i received a confirmation email that the reservation is cancelled with 0 cancelation fee. i contacted booking.com with the question when my deposit will be refunded and they promised to get in touch. meanwhile the hostel changed the fine print by adding that the 30% deposit is not refundable. but as this was made post factum and it was not written anywhere during my booking and in my confirmation email, they still are legally binded to refund my deposit. could you kindly look into this and refund my money back. waiting urgently for your response. kind regards, y. ivanova Hi, i booked a room for 6 nights via booking in low cost bed point be hostel on 24 october 2015, 16:38 with a free cancelation. i had to cancel in just a few hours which i did more than a month prior to check-in date: on 25 october 2015, at 07:45. my booking number is 987525024. however on 24 october 2015 my card was debited with 65 euro - a 30% deposit. my account at booking.com shows i have cancelled the reservation: "we have sent an email confirming your cancellation your email. we are in the process of updating your information. this change will soon be visible everywhere." i received a confirmation email that the reservation is cancelled with 0 cancelation fee. i contacted booking.com with the question when my deposit will be refunded and they promised to get in touch. meanwhile the hostel changed the fine print by adding that the 30% deposit is not refundable. but as this was made post factum and it was not written anywhere during my booking and in my confirmation email, they still are legally binded to refund my deposit. could you kindly look into this and refund my money back. waiting urgently for your response. kind regards, y. ivanova

Answer:

Hi Yordanka, I would suggest that you telephone Booking.com with your above-mentioned problem as this forum would be unable to sort it out for you. In my experience with Booking.com it is always best to have proof which means photographing the fine print or copying + pasting details at the time of booking. Understand that this company will always try to avoid paying out if they don't have to! Good luck!

By D R. over a year old

Question:

I have entered my credit card number while booking at miramar hotel via booking.com. it was mentioned no deposit will be required but they have charged my credit card. i have even received a confirmation mail regarding my booking saying free cancellation and no deposit. but in reality they have charged by credit card. what should i do now? I have entered my credit card number while booking at miramar hotel via booking.com. it was mentioned no deposit will be required but they have charged my credit card. i have even received a confirmation mail regarding my booking saying free cancellation and no deposit. but in reality they have charged by credit card. what should i do now?

Answer:

Contact your bank and ask them to reverse the charges and investigate. You should also contact booking.com and demand a refund. Tell them you have laid a claim of online fraud with your bank.

By Carlos B. over a year old

Question:

As an owner, can i respond to a posted review? As an owner, can i respond to a posted review?

Answer:

Firstly I would say yes if you did own booking.com or Ctrip which I don't believe for one second you do! Secondly customer service should be proactive not reactive, if you don't let the fire start there will never be a need to put it out. I will state though that since I posted on this site and on their Facebook page and G+ and tweeted my story they have come back and offered to refund the difference plus an extra €4 for my time and inconvenience. At least I'll be able to celebrate with a Wetherspoons pint to mark a moral victory.

By Jim M. over a year old

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Booking.com Questions & Answers

How long do you take to refund the excess i had to pay when my original hotel was unable to take my confirmed booking? surely 7 weeks is excessive? How long do you take to refund the excess i had to pay when my original hotel was unable to take my confirmed booking? surely 7 weeks is excessive?

Can you tell me is what if a good place to book a holiday Can you tell me is what if a good place to book a holiday

Hi i just cancelled 2 nights in a hotel in ny in may. money has been paid a month ago. will i get a refund? thanks Hi i just cancelled 2 nights in a hotel in ny in may. money has been paid a month ago. will i get a refund? thanks

Can i reserve two hotels at once with the intention of cancelling one a few days before arrival. (free cancellation option one day prior to arrival) Can i reserve two hotels at once with the intention of cancelling one a few days before arrival. (free cancellation option one day prior to arrival)

I booked a room, arrived and the room wasn't available. will i be charged any fee I booked a room, arrived and the room wasn't available. will i be charged any fee

As an owner, can i respond to a posted review? As an owner, can i respond to a posted review?

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