Booking.com Questions & Answers

Call your bank and dispute the charges. This site is a scam

1) Just take a screenshot of your booking.com confirmation, date, and price. 2) Keep any emails from booking.com. 3) Make sure you only pay with a credit card. Never use a debit card, money transfer or cash! Once the merchant has your cash you have no recourse! Know that American Express is especially helpful with customer problems. 4) If you have a problem with the merchant, you can always complain to your credit card co & file a dispute w/them. Your credit card company will investigate, and when they find in your favor, your credit card company will reverse the charge back on to the merchant for the disputed amount. 5) Just be sure to file any dispute within 60 days after you receive the credit card bill which the charge was on. 6) Can call the complaint into your credit card company over the telephone, but to preserve your rights under the federal credit card consumer protection laws you should send it in writing by USPS mail return receipt requested. This covers you in the event your credit card company says they did not receive your complaint. If you find this advice helpful, please check the "Yes" button. Thx.

Depends on the accommodation. Why not contact them directly, explain your situation and ask whether payment is taken from your debit card before your arrival? Then explain that you would prefer to pay on arrival/departure by cash. I don't see a problem with that.

Yes the same thing happened to me... They charged me before I ever checked in even though they said they did not require a pre payment... Very poor advertisement... No concentration for their customer

In short, no. They are two separate sites. If you booked on booking.com you can review there.

Did you connect to internet?

Where? On booking.com you can only review if you booked through them and at that within a certain length of time. Go to the reviews and add one. You can also review on Google and on sites like trip advisor.

You can not. Booking.com is a scam and they don't give a duck if you get what you want, as soon as they have got your money. If you want real customer service and not freaks like me who spend their spare time trying to help some stranger on line, Deborah, you should go and talk to a real travel agency, or use Google to find out answers, but don't expect a shady company who can't post a simple phone number or email address to answer your questions or honor their promises.

You won't. Booking.com are a disreputable company, you only have to look at Trustpilot. Booking.com do not care about customers, they just want your money.

So you booked a room knowing you had no funds? That makes you something else