BetterMe Questions & Answers

Hello, Shamilla! Thank you for contacting us. We provide subscription packages as well as a one-time payment. We offer several options that may vary by region. The payment cycle is visible upon placing an order and we are always open to any questions or requests before the purchase. After you made the order we sent you a confirmation letter with, all the details regarding your purchase are stated there. Please try to look up that email to check whether you bought a subscription or a one-time plan. Also, you can contact us at care@betterme.world and we will help you to check this information. Kind regards, Team BetterMe

Helllo, Barbie. Thank you for reaching out to us. Depending on where the purchase was made there are several ways how our customers can cancel their subscriptions. If you purchased a subscription on the app store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039. If you enabled the subscription via Google Play here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481. If you purchased a plan on our website follow this link to log into your account and cancel: https://app.betterme.world/ (choose Account --> Subscriptions). In case you experience any difficulties during the process, please, contact us at care@betterme.world and we will be more than happy to assist you. Kind regards, Team BetterMe

Hello, Virginia! Thank you for contacting us. There are several ways how our customers can cancel their subscriptions. If you purchased a subscription on the app store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039. If you enabled the subscription via Google Play here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481. If you purchased a plan on our website follow this link to log into your account and cancel: https://app.betterme.world/ (choose Account --> Subscriptions). In case you experience any difficulties during the process, please, contact us at care@betterme.world and we will be more than happy to assist you. Kind regards, Team BetterMe

Hello, Gail! Thank you for raising this question. That is one of our websites and it is totally legit. You can see all our official terms and policies at the bottom of the page and the Help button that allows you to contact our support team. If you have any other questions feel free to hit that button and reach out to us. We'll gladly assist you. Kind regards, Team BetterMe

Hello, Denise! Sorry for the delayed response. Our app can be installed on the mobile devices only. In order to see workouts on the TV screen, you can mirror your phone screen. Instructions very depending on your device. You can find information on how to mirror an iPhone screen in our Help Center article: https://bettermesupport.zendesk.com/hc/en-us/articles/4407702212497-How-to-Mirror-a-Workout-Video-to-a-TV- On Android devices there are different instructions for each phone model. Either look up online information on how to mirror your phone's screen or contact us at care@betterme.world and provide us with your phone model. This way, we will be able to provide you with a relevant steps on how to see our workouts on your TV. Kind regards, Team BetterMe

Hello, Brenda! We're sorry for the inconvenience. Could you please provide us with the 7-digit number of your inquiry (a number of your email, which is automatically assigned to your support request once you contact us)? This way, we will find you in our database and will provide you with an update on your refund. Thank you in advance! Kind regards, Team BetterMe

Hello! Please accept our apologies for the delayed response. After you installed the app you should log in with your BetterMe account in order to access the plan we generated for you. You will see your plan on the main page. Each day you will receive new workouts and meals to reach your goal. For more information check our Help Center: https://bettermesupport.zendesk.com/hc/en-us/articles/360019545378-Where-Is-My-BetterMe-Health-Coaching-Plan- or reach us at care@betterme.world. Kind regards, Team BetterMe

Hello, Judith! Thank you for reaching out to us. Please try to use the Forgot Password option on the login screen in the app. If that doesn't help, email us at care@betterme.world, and mention that you left a question on Sitejabber. This way, we'll be able to locate your account and provide you with further assistance. Hope to hear back from you soon!

Hi, Donna! Sorry for the delayed response. We currently provide our users with apps, you'll find your plan inside the BetterMe app. Our team has contacted you via email and provided you with step-by-step instructions on how to access your plan. Please check your email to see the details and contact us back if you have any other questions!

Hello, Lisa! We are sorry if your experience could have been better. We provide our customers with licenses to access the BetterMe app that advises users on working out and eating healthy. Please, be informed that there is no way for BetterMe to charge the user's account without the direct permission of the user. Each customer chooses a subscription package and is being billed due to the conditions of this subscription. ​ If a user doesn't want to continue using the service, they can cancel the subscription 24 hours before the end of the current billing period. This information is clearly available on the checkout page for our customers to review before placing the order. They can also find it in the confirmation email along with the option to unsubscribe by contacting our support team. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will do everything to improve the whole situation. Kind regards, Team BetterMe