They have been responsive, but there response is always the same: a refund was issued. Well, a refund may have been issued on paper, but I have never received a refund, so there may be a disconnect between their billing staff and their customer service staff. But, that's not my problem. Obviously, I will not order from them again. And, I will warn as many people as I can to not order from them and to not order from Companies overseas, because there is no proper resolution if something goes wrong. They may be responsive, but I would rather not give them twice as much money for one pair of shoes again. They can keep my money but I will never order from them again and every chance I get I will warn others to beware.