Best Walk
Questions & Answers

They ignore all contacts by phone or e-mail and obviously have no customer support even though they say 24/7.

Since their return policy states the customer is responsible for return postage and that it can take weeks for them to process your return... AND. That "sale" items can't be returned, your best bet is to donate what you bought and warn others not to buy from this site.

I received the pair of shoes I ordered 6 weeks later. However, I never received the refund for the second pair of shoes I cancelled. I was charge for those, but did not receive anything in return for that money nor a refund. They ripped me off and got away with it because too much energy has been spend trying to retrieve this.

They have been responsive, but there response is always the same: a refund was issued. Well, a refund may have been issued on paper, but I have never received a refund, so there may be a disconnect between their billing staff and their customer service staff. But, that's not my problem. Obviously, I will not order from them again. And, I will warn as many people as I can to not order from them and to not order from Companies overseas, because there is no proper resolution if something goes wrong. They may be responsive, but I would rather not give them twice as much money for one pair of shoes again. They can keep my money but I will never order from them again and every chance I get I will warn others to beware.

The shoes look similar but of poor quality and not on the shoe bed as shown on the website. No brand marking and overall shoddy workmanship

Send your shoes to address in China. Best Walk will send you the address. Very expensive. All these shoes are being distributed thru other names.