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I want to by rattan furniture of your website, after reading all the reviews I to am hesitant to purchase anything , what reassurance can you give me

asked by Robert E. on 4/26/18

2 Answers
Hello there
Im Really sorry that some of the negative feedback that has been written on here has put you off from purchasing from us.
Please see our updated reviews here. https://www.trustpilot.com/review/beds.co.uk
We are a multi million pound company and we dispatch over 5000 deliveries per week and we hold our hands up to slight complications on a handful of the orders.
But we really hope you give us a chance to show you that we are a very efficient company with very nice reasonably priced high quality products.
Kind regards Charlotte
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I'm hoping whoever posted this question has not purchased rattan furniture from this company? I bought a corner sofa and coffee table set and they've had 7 attempts to deliver the correct parts. Every time they get it wrong and I have to wait 20-40 minutes on hold listening to messages about how important my call is. I've taken loads of time off work for deliveries and complained. Now they won't refund me unless I disassemble the product and wait in for the 8th time for a driver to take it back. They won't compensate me for time or expense. I've had no alternative but to dispute the transaction with my credit card company and contact trading standards. If they force me down the small claims route, I will demand consequential losses for time off work as I'm self employed. All I want at the moment is a refund and for someone to come and collect it (disassemble it on my property or not, I don't care - but I'm not doing it for them after the way I've been treated). The reviews on Trustpilot are fake. Click a few and you see the same person submitting multiple reviews. They must employ someone to do that at a guess.
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