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1 Review by Michelle

Beds.co.uk

Beds.co.uk

9/10/18

Ordered a rattan corner sofa / coffee table set for the garden from this company. The assembly instructions relied on each part being labelled, most weren't and around 65% of the parts delivered were incorrect / from a different model and had to be returned. This went on 8 times. Each time you get an incorrect delivery, you have to ring up. That average call waiting time is 20 minutes, so you rack up phone charges. On the 6th incorrect delivery, I tried to tell them to take the whole thing back and give me a refund. They refused unless I de-assembled it and packaged it back in the original packaging. As you can imagine, by this time I'm 6 weeks past the original delivery and no longer have the packaging or the time to do this. The drivers refuse to take it back as they say if it's damaged in transit, it gets docked from their wages. On the 8th delivery, they finally sent me the last correct part and a promise of a partial refund, which I never received. NEVER USE THIS COMPANY, THEY ARE TRULY TERRIBLE.

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