Banggood FAQ | Sitejabber

Question:

I'm thinking of ordering a 4 piece bedding set from banggood. the reviews on the website are good, but there's nothing about how long the sheets last. i need these sheets to last at least a year. anyone who has ordered bedding from here, how is the quality? how long have you had the sheets? are they still in good shape (if not, how long did they stay in good shape)? thanks!

Answer:

Buy from ebay, you get protection, you can't trust Banggood, they don't do refunds, exchanges or returns.

By Chris S. over a year old

See more answers (9)

Question:

I order from bang good and i never got the order. how can assure me that will not happen if i order something in the future. I order from bang good and i never got the order. how can assure me that will not happen if i order something in the future.

Answer:

Dear Leroy C, we have the after sales policy for all possible circumstance.If you didn't receive your package, we will refund or resend to you when we checked.So it is no need to worry.If you have any problem, feel free to contact us: http://www.banggood.com/Contact-Us_hi111 Thank you so much!

By Katherine L., over a year old

See more answers (7)

Question:

Hi, i browsed through banggood website and i saw a lot of things that i would like to get for my daughter and son birthdays. but after reading a lot of reviews, it doesn't seem that this company is a reliable one, especially with packaging - what about quality products? thank you remi Hi, i browsed through banggood website and i saw a lot of things that i would like to get for my daughter and son birthdays. but after reading a lot of reviews, it doesn't seem that this company is a reliable one, especially with packaging - what about quality products? thank you remi

Answer:

Banggood have fairly poor packaging, really just item packaging dropped in a grey plastic mailing bag. They also sell fake items, they used to have a good reputation for genuine products, but in the last twelve months, they have caved in to poor quality fakes, sold at genuine prices. There are still some bargains to be found though.

By Alasdair M. over a year old

See more answers (4)

Question:

Yes, why are banggood so very bad at customer service when something isn't right. why is it so difficult to send return details and a refund Yes, why are banggood so very bad at customer service when something isn't right. why is it so difficult to send return details and a refund

Answer:

Dear DJF, thanks for contacting us. If there is any technical support you need for your product, you could send us an email to cservice@banggood.com, including the order number and product ID. Our staff will help you to solve it. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111 Best regards, Banggood Team

By Katherine L., over a year old

See more answers (3)

Question:

Hello, do you deliver to ecuador? Hello, do you deliver to ecuador?

Answer:

Dear Juandiego V, thanks for contacting us. Some of our products could be sent to your country and you could select destination country and available shipping method on the product page. Here is our website. http://www.banggood.com/ Welcome to place an order if you like our product. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111

By Katherine L., over a year old

See more answers (3)

Question:

Why so many negative ratings? i can understand a few dissatisfied orders, but this is a disturbing pattern. when i order anything online, 100% satisfaction and 100+% customer service "the customer is always right attitude is my main, only, and absolute concerns. these negative reviews are a very bad sign and warning to me to buy only from amazon where i know for certain that they will take good care of me. Why so many negative ratings? i can understand a few dissatisfied orders, but this is a disturbing pattern. when i order anything online, 100% satisfaction and 100+% customer service "the customer is always right attitude is my main, only, and absolute concerns. these negative reviews are a very bad sign and warning to me to buy only from amazon where i know for certain that they will take good care of me.

Answer:

Dear Joel S and Syed A, thanks for your questions. You can see the negative reviews since we never delete them, and then get the feedback from the customers to improve our products and service. Here is our return policy: http://www.banggood.com/Return-Policy_hl104.If customers are not satisfied with our service, they can send their complaints to complain@banggood.com.In our return policy, if the product sufferred from death on arrival, we usually resend or refund. Thanks.

By Katherine L., over a year old

See more answers (3)

Question:

Where can you find banggood? where's the location? just wanna know to make sure that banggood is legit and won't lose money. we would like to buy goodies on great deals.

Answer:

Dear Bella A, thanks for your enquiry.We are a Chinese online shopping company. The products are made in China and sent from China. You may go to our website: www.banggood.com to place the order.If you have any questions after purchase, you can contact us http://www.banggood.com/Contact-Us_hi111 and we will give you a reasonable solution. Here is our return policy: http://www.banggood.com/Return-Policy_hl104.Thank you.

By Katherine L., over a year old

See more answers (3)

Question:

What about return policy's. received item not ordered ???////////////////////???????????????????? What about return policy's. received item not ordered ???////////////////////????????????????????

Answer:

Dear Ronald, Thank you for your message. Would you like to contact us via https://www.banggood.com/Contact-Us_hi111 Our staff will tell you the address where you can send to. Hope for your kind understanding and cooperation. I'm sorry for the delay reply.

By Katherine L., over a year old

See more answers (2)

Question:

Will you refund money if product is not work Will you refund money if product is not work

Answer:

Dear VJ S, thanks for contacting us. If there are some problems with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to cservice@banggood.com Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111

By Katherine L., over a year old

See more answers (2)

Question:

Will you please refund my paypal account and cancel my order. Will you please refund my paypal account and cancel my order.

Answer:

Dear joyce k, thanks for your order. We check your order 26883605 has been shipped to you and we could not cancel it. Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111

By Katherine L., over a year old

See more answers (2)

Banggood Questions & Answers

I order from bang good and i never got the order. how can assure me that will not happen if i order something in the future. I order from bang good and i never got the order. how can assure me that will not happen if i order something in the future.

Yes, why are banggood so very bad at customer service when something isn't right. why is it so difficult to send return details and a refund Yes, why are banggood so very bad at customer service when something isn't right. why is it so difficult to send return details and a refund

Hello, do you deliver to ecuador? Hello, do you deliver to ecuador?

Where can you find banggood? where's the location? just wanna know to make sure that banggood is legit and won't lose money. we would like to buy goodies on great deals.

What about return policy's. received item not ordered ???////////////////////???????????????????? What about return policy's. received item not ordered ???////////////////////????????????????????

Will you refund money if product is not work Will you refund money if product is not work

Will you please refund my paypal account and cancel my order. Will you please refund my paypal account and cancel my order.

Can’t see your question? Ask to get answers from the Banggood staff and other customers.