Badoo Questions & Answers

Hi there! Coloured dots inside your connections menu indicate the online status of the user. Please see explanation below: Green dot: The user is now online Orange dot: The user was recently online If your messages stay on 'Delivered' it's probably because your friend hasn't been online and therefore has not had the chance to receive them. However, if you believe there is some kind of technical issue, please get in touch with us via Twitter (www.twitter.com/badoohelp) or Facebook (www.facebook.com/badoohelp) and we'll look into this for you.

Hi Lamorn! Thank you for getting in touch with us. Super Powers operate on a subscription-basis. The method to cancel it will depend on the method you used to purchase them in the first place. Could you send us a message including the email address linked to your profile to any of our social media profiles (www.twitter.com/badoohelp or www.facebook.com/badoohelp)? We'll be able to send you the correct instructions to cancel the subscription once we have this information. We hope this helps!

Hi Dean! We are sorry to hear that someone created a fake profile with your details and apologise for any inconvenience caused. Please could you send us a private message with the link to the profile? You can find this by visiting the profile on a desktop computer and copying the URL at the top of the window. If you have found this profile via Google, please send us the link to the results. For example: Stephanie Smith, Female, 26 | London, United Kingdom | Badoo www.badoo.com/en/02746395978/ You can send this on a private message to any of our social media accounts and we will get back to you as soon as possible.

Hi there! Thanks for your message! Were sorry youre having trouble logging on to Badoo. You can restore your password by visiting www.badoo.com/forgot and following the simple instructions. An email will then be sent to you to restore your password. If you can't find the email, please be sure to check your spam and junk folders. If you registered through Facebook, please use the email address attached to your Facebook profile. Please let us know if you are still experiencing any issues or require any further assistance!

Hi Joe! Thank you for your message. We're unaware of any major issues with phone verification at the moment. If you're experiencing any issues, please get in touch with us via any of our social media channels (links in description) and we will solve this as soon as possible. In any case, we really appreciate your feedback and I will relay it onto our developers to ensure that everything is up and running. Thank you for using Badoo!

Hi Nadia! Thank you for your message. We're sorry you've had this experience with us. We do have an option to import your pictures from Facebook when signing up. However, we'll never pull these without your permission, this will only happen if you link your Facebook accounts. Please get in touch if you need help on how to delete these and we'll be happy to help!

Hi Serena! Thank you for your message. It looks like you're using an outdated version of our app. Can you confirm which version are you using and for what device? Also, would you mind sending us a private message, either here or on any of our social media profiles, including the email address linked to your account? In the meantime, you can always use our website version, simply log into www.badoo.com We hope this helps!

Hi Akeme! Thank you for your message. This doesn't sound right... Would you mind sending us a private message including the email address linked to your account? You can do this on here or on any of our social media channels (links in description)! We look forward to hearing from you.

Hi Annabel! The security of our users is very important to us. Therefore, we're asking you to confirm some of your details. Why do we do this? Because only you will know the details linked to your profile, so if anybody else was to ever try accessing your profile, they would be stopped! We'll only ask you to confirm details when we detect you're logging in from a new device, location or using a method you don't usually use. We know it's a little bit annoying, but better safe than sorry! Please let us know should you have any issues regarding this. Thank you for your understanding.

Hi Litsa! Thank you for your message. All Badoo accounts are associated to an email address. Would you mind sending it to us on a private message either here or to any of our social media channels? If you used our Facebook app to sign up, the email address will be the one you use to log into your Facebook. We look forward to hearing from you!