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ASOS Questions & Answers

2,052 reviews
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Here’s what consumers have asked with answers from ASOS staff and previous consumers.

34 questions answered
12% answered in 1 day
Question:

My order has been stuck in altstetten switerland for more than 2 weeks. what can i do?

Answer:

Sorry to hear that, I can understand very frustrating situation, but don't worry try to get their contact details and send them massage with your order number, your full name and date as well, hopefully will resolve your issue. Good luck

By Mahmoona T.
Question:

How to fill in the address details if i am ordering from dubai and i only have po box address?

Answer:

Hello there, you can go to their website and contact them via email send them massage and hopefully they will reply you and help you in your return, I am from Uk their service is very good here.

By Mahmoona T.
Question:

How can refund my money for items i didn't receive from asos?! i don't think i will ever buy from them again! please help

Answer:

You can contact their customer service and have an online chat with them. They will help put with your problem.

By Sai P.
Question:

I forgot my return spot

Question:

Please i need to get any contact number or email for you i couldn't find any contact details for asos except live chat and it doesn't work at

Question:

What do i do when my order is untracked and the delivery dated have passed?

Question:

Someone is hacking in my account

Question:

My question is regarding asos "corporate values:" what values would *those* be? anyone? anyone? i haven't experienced"values" any beyond "raud."

Question:

Hi , so did anyone with untraceable package received their order ?? like it's been more than 3 weeks and i'm starting to worry...

Question:

Can’t see your question? Ask to get answers from the ASOS staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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