AliExpress Questions & Answers

Here’s what consumers have asked with answers from AliExpress staff and previous consumers.

254 questions answered

19% answered in 1 day

Question:

Do you ever ever ever side with customer? we get stolen from by your vendors and you say oh well? Do you ever ever ever side with customer? we get stolen from by your vendors and you say oh well?

Answer:

SOME CHEATER SELLERS ON ALI EXPRESS & ALI EXPRESS SUPPORT CHEATER SELLER LIKES- Fashion Online Shipping Mall, Order No: 102415113536836 THIS SELLER EATUP MY MONEY WITHOUT SENDING & DELIVERING PRODUCT & ALI EXPRESS SUPPORT FOR IT

By Hitendra P. over a year old

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Question:

Ali express fake or not? can i trust it and buy puoduct with debit card and internet banking? Ali express fake or not? can i trust it and buy puoduct with debit card and internet banking?

Answer:

Check out this blog, it has many answers to any AliExpress questions: http://blog.peeksy.co/

By Juli M. over a year old

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Question:

How reliable is aliexpress How reliable is aliexpress

Answer:

AliExpress is reliable enough. Very reliable if you ask me.

By Oleg K. over a year old

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Question:

I've not ordered from this company before... would rather use paypal when dealing with new mail order companies I've not ordered from this company before... would rather use paypal when dealing with new mail order companies

Answer:

Alie express is a Chinese founded industry reportedly worth 2 billion dollars but everything is cheap but good wulaity

By Nicky N. over a year old

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Question:

Are the mimco products genuine and not second hand Are the mimco products genuine and not second hand

Answer:

NOTHING IS GENUINE ON ALIEXPRESS. BUYER BEWARE

By WINONA C. over a year old

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Question:

I want to purchase some ivory ella shirts on aliexpress, but will they even come in the mail? i know they aren't authentic, but i just want them to be new and no stains or rips or anything and to actually receive my package. has this happened to anyone? maybe even with ivory ella shirts? I want to purchase some ivory ella shirts on aliexpress, but will they even come in the mail? i know they aren't authentic, but i just want them to be new and no stains or rips or anything and to actually receive my package. has this happened to anyone? maybe even with ivory ella shirts?

Answer:

Chinese clothes are 3 size smaller than US sizes, their guidelines for choosing clothes size are unreliable. You will get stuck with it.

By Andre A. over a year old

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Question:

Why can't i order for different colours, sizes of items at once? Why can't i order for different colours, sizes of items at once?

Answer:

Buen día, Si lo puedes hacer, por favor revisa bien los procesos y luego que hayas elegido todo lo que necesitas de esa tienda puedes realizar la compra de una sola vez en un solo envío... yo si lo he hecho..

By REMIGIO S. over a year old

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Question:

I need 300 gold snokflake napkin rings in 14 days. if i order them can i get them that quickly? the last order took a month. I need 300 gold snokflake napkin rings in 14 days. if i order them can i get them that quickly? the last order took a month.

Answer:

I agree with Bobby, my stuff never arrived in less than a month.

By Rodrigo D. over a year old

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Question:

Yes i am trying to order a dress and i need to know if your sizes will fit me, i am a 14/16 i understand that your clothes are for asian women Yes i am trying to order a dress and i need to know if your sizes will fit me, i am a 14/16 i understand that your clothes are for asian women

Answer:

... correct... order the LINK did not work... etc.

By Bob J. over a year old

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Question:

M unable to use my debit card on aliexpress. how can i make the payment? M unable to use my debit card on aliexpress. how can i make the payment?

Answer:

If the delivery address is different than the billing address for the card, you will have a problem almost every time. Same for credit cards.

By Robert R. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

AliExpress Questions & Answers

Do you ever ever ever side with customer? we get stolen from by your vendors and you say oh well? Do you ever ever ever side with customer? we get stolen from by your vendors and you say oh well?

Ali express fake or not? can i trust it and buy puoduct with debit card and internet banking? Ali express fake or not? can i trust it and buy puoduct with debit card and internet banking?

How reliable is aliexpress How reliable is aliexpress

I've not ordered from this company before... would rather use paypal when dealing with new mail order companies I've not ordered from this company before... would rather use paypal when dealing with new mail order companies

Are the mimco products genuine and not second hand Are the mimco products genuine and not second hand

Why can't i order for different colours, sizes of items at once? Why can't i order for different colours, sizes of items at once?

I need 300 gold snokflake napkin rings in 14 days. if i order them can i get them that quickly? the last order took a month. I need 300 gold snokflake napkin rings in 14 days. if i order them can i get them that quickly? the last order took a month.

Yes i am trying to order a dress and i need to know if your sizes will fit me, i am a 14/16 i understand that your clothes are for asian women Yes i am trying to order a dress and i need to know if your sizes will fit me, i am a 14/16 i understand that your clothes are for asian women

M unable to use my debit card on aliexpress. how can i make the payment? M unable to use my debit card on aliexpress. how can i make the payment?

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