AdventureRV.net

They sent me the wrong product and said "Pictures are generic." Really.? That would have been nice to know what I was paying for was not what's in the picture. Maybe "Buyer Beware" would be a better motto for them.? Also, the product they sent me had been repackaged many times and was either used before or other buyers got the wrong product like it did. And then they had the nerve to tell me "It better not look like it was USED or no refund" Oh my... Avoid this place at all costs - they will waste your time and try to get out of refunding your money.

Return policy is ridiculous send them a model number they in return send a link to a part order it wrong part their answer is look at order policy to bad. There are much better options.

Do not do business with this company-I purchased a part for my RV from Adventurerv.net on 28 December 2020. 2 1/2 weeks later and I still don't have any information on when it will get here or why it is lost in space. Each time I contact them, via email, I am told to log into my account. When I attempt to log into my account, it says it does not recognize my email and will not allow me to reset my account. When I attempt to call them, the message says you can ONLY contact them via text or email. NON-existent customer service... Do not bring your business here. You will spend your money and never receive the product. I will now have to pursue this with my credit card company. Be aware and do not do business with this company.

Ordered a part that was the wrong one for the application. Part was still in original packaging. In the return policy info on their website there is a laundry list of non-returnable/refundable parts and if you do qualify for a return you pay to send it back to be restocked.
I will never purchase from them again. That's why Amazon is taking over small businesses, because of customer service.

Very small on mobile phone. Unsure about your FAQ comments. A bit unprofessional, but I guess you're not camping world or a national business, so it's your prerogative. Made me question though doing business with you. Do you get a lot of returns? Obviously no cancellations.

We bought our brand new rig Grand design 247 VH from adventure from start to finish it was an amazing process everybody was so nice not to mention the customer service aspect we had a problem with our RV and adventure took care of it right away I can't see enough about their customer service Kathleen was amazing and the entire service staffing sales staff I definitely recommend if you get a purchase a new rig you buy it from them they will not ignore you just because you bought a rig from them and they're great at answering questions even if they're stupid like I ask

This site is the worst site I have ever bought from. No phone, No return policy (won't let you return the brand new heater) even if they say they have a 30 Day Money Back Guarantee: Won't confirm purchase don't send ship receipt poor company. Now have a huge heater that is total useless Won't send purchase reciept

the toilet i ordered was broken when it arrived. it was replaced quickly once i was able to get through all of the steps on the internet for approval. this process for someone with a smart phone and good knowledge of computers would probably not be difficult. but i had to call my granddaughter in to do it for me. you need a phone number that older people can use to speak to a live service person. otherwise it was a good experience.

Your fully automated order process reflects the obtuseness obtainable only by a computer. My mail/billing address is a p.o. box for security reasons. All other sites I have dealt with accept the dual entry (p.o. and street) without the run around I had to perform on your site after finally spotting the faint pink stripe at the to as to the order entry problem being "addresses". This however does not explain wiping out the credit card information each time, so that I now have to call them and insure exactly what the transaction is.

Very helpful and considerate. And they were very good in e-mailing you about the product and if we were happy with them.

Wrong furnace and will not answer there phone. They will not respond. Took $850 from me. You cannot reach them by phone.

The fan in our 1985 motorhome stove vent had been making screaming sounds for years. I thought there was no hope in replacing it. But I went to your website and found the exact replacement for the fan motor that I needed. No more screaming. Thank you for making these parts available!

I ordered a microwave that came with scratches. I ordered a Magic Chef RV Microwave on 11/09/2020 for $149.99. When I received the microwave it had scratches on the key panel and the button to open the door. There was not plastic film covering the panel or the button. See attached pictures and you can see that there are not plastic film edges that can be removed. The scratches were on the panel and button itself. I asked to return the microwave and was sent a FedEx. I was refunded only $127.92 because the company stated that there was nothing wrong with the microwave. The stated that unless it was defective there would be a 15% restocking fee. When I was discussing this return the company never stated the restocking fee, it is hidden on their website not not even on the order confirmation. I would consider this a defective microwave because it was sent with scratches and looked like it had been opened before, even though the website is selling it as new.

Shopping for the needed part was easy, priced right and delivery was prompt. Follow up for delivery was appreciated. All went well and repair was successful.

I was trying to call and talk to a live person the chat online person never answered my questions and I was trying to get the free shipping offers and it was never found frustrated about it

Was sent the wrong hitch, didn't get the one that was picture on line. I dont like to give bad reviews.

Just right part and quick service. Now just to get fight thermostat ordered to go with ceiling unit and will be ready to get cooled.

I could not get your site to recognize my address and support was very bad. Phone #s only go to email. Online chat only goes to email and email support was no help.

I left below average star review "so far" not because "I had an issue", rather, you may have an issue that needs attention. 1. I do not think people should be forced to create an account to purchase. 2. If you require people to click "agree" to your shipping policy, you could make the check box a bit more obvious for us old people to see. I hope that is constructive feedback.

Great prices....can't wait to fix my MAXXAIR FAN/VENT (sent thursday)

Hello,
Ordered my maxxfan parts last
Thursday and WOW I got my parts MONDAY. Put my Maxxfan back together and it works better than new. Great prices, great service, fast shipping and excellent parts.
I will be ordering any future parts I need from you guys.....5 stars all the way around.
Thanks again, and have a blessed day.....

Gary

Incorrect part shipped going on several days to hear final resolution.
Next order still wrong. The part ordered and the part that is on your site is not what I received. I've asked for help getting the right part but no word have I heard.

I do not like to have to sign up. I like to buy as a one time customer rather than get added to a list. Other than that, your site was easy to use and your price was the best.

Good product. Was able to match up plate holes to the same plate as the previous jack. Very helpful. Great price. I could have ordered this product off of amazon. But you can beat the delivery time. Cost of Jack plus shipping. Was only. 05 cents difference. Thanks for having what I needed. I have three travel trailers. I'll be back to shop again.