Adore Me Questions & Answers

Here’s what consumers have asked with answers from Adore Me staff and previous consumers.

75 questions answered

11% answered in 1 day

Question:

I've been everywhere and nothing fits comfortably and the size is almost always wrong. how should i fit myself, and is trying an online company even the right choice for me? the last thing i want is to order an expensive bra and put it on only to find that it gapes open at the top or squeezes too much. and if it doesn't fit will it be covenant to send it back for an exchange/refund? i don't want to waste my money on another bra that doesn't fit. I've been everywhere and nothing fits comfortably and the size is almost always wrong. how should i fit myself, and is trying an online company even the right choice for me? the last thing i want is to order an expensive bra and put it on only to find that it gapes open at the top or squeezes too much. and if it doesn't fit will it be covenant to send it back for an exchange/refund? i don't want to waste my money on another bra that doesn't fit.

Answer:

Hi Jannah, Thank you for your message. Every lingerie brand sizes their products slightly differently so it's best to consult our bra fitting guide before ordering a set from our website. http://www.adoreme.com/size-guide If our products do not fit, we have free exchanges and easy returns, please read more about it here: http://www.adoreme.com/free-shipping Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best, Adore Me

By Adore M., Adore Me over a year old

Question:

Okay so i took a random bra on the site and applied the julysale coupon to it just to see how much it would cost but now its saying that the sale is final and i can't cancel it. is it still possible for me to cancel it? because i really don't want to pay 50$ for 2 bras i don't want and just to ship it back. also it says any two items but all the site did was double the bra i didn't want Okay so i took a random bra on the site and applied the julysale coupon to it just to see how much it would cost but now its saying that the sale is final and i can't cancel it. is it still possible for me to cancel it? because i really don't want to pay 50$ for 2 bras i don't want and just to ship it back. also it says any two items but all the site did was double the bra i didn't want

Answer:

Hi Sarah, Thank you for your question. Unfortunately, once placed, the order can only be canceled within the first 30 minutes. After that the orders are processed by our warehouse. We apologize for any inconvenience this may have caused you. Once you receive the order, you are free to exchange it, please read more here: http://www.adoreme.com/free-shipping Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best, Adore Me

By Adore M., Adore Me over a year old

Question:

Hello, i am wondering if it is possible to ship to dublin ireland. i really want to buy something. please help. Hello, i am wondering if it is possible to ship to dublin ireland. i really want to buy something. please help.

Answer:

Hi Gloria, Thank you for your question. Unfortunately, at the moment, we only ship to US and Canada. For further support do not hesitate to contact us. Best, Raluca

By Adore M., Adore Me over a year old

Question:

I only ordered one set and i keep getting charged 39.95 per month. i think i have 3 charges with -0- merchandise. do i get credit for that and how do i stop that from continuing? i am going to be having a breast reduction in the fall so i do not want to purchase anymore now but will need to in the fall after my surgery,. please advise. thank you. I only ordered one set and i keep getting charged 39.95 per month. i think i have 3 charges with -0- merchandise. do i get credit for that and how do i stop that from continuing? i am going to be having a breast reduction in the fall so i do not want to purchase anymore now but will need to in the fall after my surgery,. please advise. thank you.

Answer:

It is store credit but i dont know how to atop it completely. However you have to visit the site between the 1st and 5th of every month and choose to skip or shop the month. If you do neither you are charged the credit.

By Kedisha C. over a year old

Question:

I saw the sight and was told i could buy a swim suit for $25. it then signed me up for vip which i don't want. i emailed them to cancel the vip membership but unsure of what to expect. will they still send me the suit or just cancel and give me a refund? I saw the sight and was told i could buy a swim suit for $25. it then signed me up for vip which i don't want. i emailed them to cancel the vip membership but unsure of what to expect. will they still send me the suit or just cancel and give me a refund?

Answer:

Hi Madison, Thanks for reaching out! You don't need to worry, you will still receive your order. To learn more about the perks our VIP members enjoy or to unsubscribe, please visit our online helpdesk: www.adoreme.com/helpdesk Let us know if you have other questions! Were happy to help. Best, Adore Me help@adoreme.com

By Adore M., Adore Me over a year old

Question:

I am a c cup would a small be too small for me? I am a c cup would a small be too small for me?

Answer:

Hi Mikayla, Thank for reaching out! It depends on what product you are looking to purchase. Have you consulted our size chart (you can find it on each product's page, under 'Size Guide'. We'd also recommend checking the product reviews, to see what other customers with similar measurements have purchased. Please don't hesitate to contact us with further questions. Best, Adore Me help@adoreme.com

By Adore M., Adore Me over a year old

Question:

Do sizes get re-stocked once sold out? if so how long does that usually take? perhaps you may offer an alert sign up once size is re-stocked? Do sizes get re-stocked once sold out? if so how long does that usually take? perhaps you may offer an alert sign up once size is re-stocked?

Answer:

Hi Tiffany, Some of the sizes do get restocked around the beginning of each month. Thank you for your suggestion regarding alerts, we are definitely looking into this possibility. Let us know if there is anything else we can help you with. Best, Adore Me

By Adore M., Adore Me over a year old

Question:

How am i supposed to be able to order anything when it keeps saying mt cc#is already in the vault? what's that supposed to mean? also it doesn't show that i had any orders when i just ordered a set on 2/04/2016? it also says that vip is inactive? how can i make it active when i can't even place an order or put mt cc#in to pay for it? How am i supposed to be able to order anything when it keeps saying mt cc#is already in the vault? what's that supposed to mean? also it doesn't show that i had any orders when i just ordered a set on 2/04/2016? it also says that vip is inactive? how can i make it active when i can't even place an order or put mt cc#in to pay for it?

Answer:

Hi Karen, thanks for reaching out! This probably means that there is an active account under a different email address with the same cc number. We'd recommend contacting us via private message or at help@adoreme.com so that we can assist you with this issue.

By Adore M., Adore Me over a year old

Question:

I know the terms and service say each purchase of a set counts towards a free set, but do corset sets and lingerie sets also count? and, if so, if i apply a promo code at the check-out, do i still qualify for one (or more) set towards my buy five, get one free? I know the terms and service say each purchase of a set counts towards a free set, but do corset sets and lingerie sets also count? and, if so, if i apply a promo code at the check-out, do i still qualify for one (or more) set towards my buy five, get one free?

Answer:

Hi Brandi, Thank you for reaching out! Here is how it works: every regular priced set (corsets and lingerie included) you buy on the website counts towards our Buy Five, Get The Sixth Free deal. You get 200 points for every full regular priced set you buy and once you have 1000 points (it will show in the bra counter in your account), just add any $39.95 set to your shopping bag, proceed to checkout and click on the "loyalty Free" option. Please let us know if there is anything else we can help you with. Best, Adore Me help@adoreme.com

By Adore M., Adore Me over a year old

Question:

How do i go about unsuscribing from vip membership? How do i go about unsuscribing from vip membership?

Answer:

Hi Elizabeth, To learn more about the benefits of membership or to unsubscribe, visit our online helpdesk: www.adoreme.com/helpdesk. Let us know if you have other questions! We’re happy to help. Best, Adore Me help@adoreme.com

By Adore M., Adore Me over a year old

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Adore Me Questions & Answers

Hello, i am wondering if it is possible to ship to dublin ireland. i really want to buy something. please help. Hello, i am wondering if it is possible to ship to dublin ireland. i really want to buy something. please help.

I am a c cup would a small be too small for me? I am a c cup would a small be too small for me?

Do sizes get re-stocked once sold out? if so how long does that usually take? perhaps you may offer an alert sign up once size is re-stocked? Do sizes get re-stocked once sold out? if so how long does that usually take? perhaps you may offer an alert sign up once size is re-stocked?

How do i go about unsuscribing from vip membership? How do i go about unsuscribing from vip membership?

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