123Ink.ca Questions & Answers

Hi Anita, This order number does not belong to our company. Our current order number has 8 digits and start with the number 3. Thanks!

Hi, We apologize for the inconvenience, it might be the line was busy, you can try it again or you can use our live chat service. Best,

Hi, Not a problem, we can help, just simply use our livechat or toll free number from our site, our agent will help you with the process to get a new one. I have also forward this message to customer service team, you should receive the message as soon as possible! Feel free to let me know if there is anything that I can help you with, we hope you get the problem solved eventually. Sincerely,

Hi, The cartridges that we had control the same volume as the OEM one, usually the manufacture will count as page yield, all our products have been tested with the same page yield with OEM, it's just an approximation number and it also depends on the type of document that you print too. But yeah, in term of volume we do not really have different to the OEM one. Can you let us know which model that you purchase from Staple so we can look it up for you?

Hi, and yes I can help, would you mind to tell us your invoice number and I can look it up your order, also, you can check our 1800 toll free and live chat service on line, as long as it's within the guarantee period, we can replace a new one to you not a problem!

Hi, Yes, we do have location at BC, you can pick up not a problem, the address is: Vancouver: 106-3830 Jacombs Road, Richmond, BC, V6V 1Y6. Canada