asked by
on 5/2/16Hi,
Not a problem, we can help, just simply use our livechat or toll free number from our site, our agent will help you with the process to get a new one. I have also forward this message to customer service team, you should receive the message as soon as possible!
Feel free to let me know if there is anything that I can help you with, we hope you get the problem solved eventually.
Sincerely,