My cartridge just came in. It is marked correctly but it does not fit. Is there something on the top of cartridge that is supposed to be taken off.

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My cartridge just came in. It is marked correctly but it does not fit. Is there something on the top of cartridge that is supposed to be taken off.

asked by Deborah F. on 2/5/16

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andrew l. [123Ink.ca Rep] · Answer 1 · 2016-02-08T06:12Z

andrew l. [123Ink.ca Rep]

on 2/8/16

Hi, and yes I can help, would you mind to tell us your invoice number and I can look it up your order, also, you can check our 1800 toll free and live chat service on line, as long as it's within the guarantee period, we can replace a new one to you not a problem!

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