Bought a voucher to give as Christmas gift to friend and within hours, spoke to him and realized that it was in the wrong place and wrong experience. I immediately sent email to their customer service site asking for refund. Did not hear back, so called and was told no refund possible because it was date/event specific... not what it said. It said many dates available. Was also told it was non-refundable and it was "in the small print"... which is hidden... I offered to take credit rather than refund and was declined. I had lengthy email correspondence and no flexibility. Although not outright fraud, this is very poor public relations and customer service. I'll "eat" my $150 and never use them again.
Hi Rhoda,
Thank you for your feedback. I'm sorry to hear that your gift will not be able to be redeemed as planned, and would like to make this right for you. Please email me, Cortni in Customer Service at charris@travelzoo.com so that I can look into your information.