Ordered ceramic bird bath. Packed lousy and arrived broken into pieces. Ordered a large purchase. Shipping date vague then said shipped. Never got it. Emailed. Said oh the shipping people lost the order, really? Did say they are crediting my money but in the meantime they had my money for like three weeks. Would never order again no matter how nice they appear to be. Surprising they are in business as it appears I'm not the only one with shipping woes.