Thumbnail of user yevkasem14

L P.

Contributor Level

Total Points
80

1 Review by L

  • Hayneedle

9/20/23
Verified purchase

Ordered some cabinets 8/31/23. They were supposedly coming in 4 boxes, 3 were delivered by Fedex, 1 was not delivered because it was damaged. After 3 weeks of hearing very excuse known to man from Hayneedle I was told on 9/20/23 the damaged package was not going to be delivered because Hayneedle had been acquired by Walmart and all of their customer service options were "frozen"... $874 worth of cabinets... not going to be delivered. I was told I could rebox the delivered pieces, send them back and be given a refund when they are returned. I have opened a dispute with my credit card company and filed a complaint with the NY Attorney General. Absolutely the worst customer service I have ever experienced. Oh and one more thing... I'm getting daily emails from these morons telling me about their latest deal.

Tip for consumers:
Hayneedle SUCKS

Products used:
Nothing. They never delivered my full order and did not communicate the issues involved

Service
Value
Shipping
Returns
Quality

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