Honor D.

On August 25th, 2013, I purchased a travelzoo voucher for $29 for 6 bottles of wine. There was an additional charge of $19.99 for shipping and handling to be paid separately. However, my credit card was charged $118 for shipping! I contacted travelzoo for assistance and received an email stating I should contact WSJ Wine directly. I sent 2 emails to WSJ Wine but did not hear from them. I contacted my credit card company seeking a refund for $29 from travelzoo and $118 from WSJ Wine. My credit card company was able to get WSJ Wine to refund the $118 but travelzoo refused to refund my $29 because the voucher was non refundable! Under their refunds policy, the first line states: " We offer full refunds within 7 days but in a deceptive way, they add "all sales are final on date-specific events." The refund policy also states, "in the event of merchant misconduct, we will help you." No, travelzoo did not help me. Their customer support, Cortni, sent an email telling me to contact WSJ Wine directly. I was and am very frustrated and would like my money back!