This company is full of complete and total idiots! I bought a slide from them through Amazon for my kids for Christmas. The slide didn't show up til after Christmas and I ended up buying THE SAME one from Home Depot for 40$ cheaper. After several emails back and forth about returning their slide, they gave me a FedEx packing slip and said they would cover the cost. Today I receive an email stating they charged me $50 on my refund for shipping... The left hand is definitely not talking to right hand in this stupid company.