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As a merchant I was upset at a possible refund claim but it has since been resolved. I am suggesting to everyone to read the fine print as close as possible and hope everyone adheres to them. Travelzoo is a terrible company and I suggest you stay away. This Cortni, writing on their behalf as a representative is a lier and a can not resolve any real issues. She promised to be a knowledgable contact and help, but she just ignored me like the others did. Obviously she has no real pull at the company.
If you want to be hosed and treated like garbage, I suggest you buy a travel zoo deal!
Chad M.'s review of Travelzoo earned 6 Very Helpful votes
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Chad, my name is Cortni, and I am a Travelzoo customer service representative. If you have any further concerns regarding your deal, please feel free to email me at charris@travelzoo.com, so that we may provide additional assistance.