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This company has zero integrity and rips off its customers. I made a booking and 3 weeks before travel they advised me the hotel would not be open and therefore I had no accommodation. They then offered me compensation for the hassle and issues and advised me to send in my invoice once I'd picked and stayed a new hotel. When I submitted my invoice after my stay they are now refusing to honour the agreed upon amount even though it is clearly written in an email and recorded on the call. They have the worst customer service and dishonest employees. Do not give this scam company your money. They have zero integrity.
A S.'s review of Travelzoo earned 6 Very Helpful votes
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Dear Adrienne,
Thank you for sharing. We understand how frustrating it can be when a hotel has an unexpected closure. I see our team has been in contact with you directly and has provided a refund for the difference in cost for your alternative accommodations. I'm sorry we weren't able to provide the resolution you desired.
If there are any other concerns, please call us at 877-665-0000, 7 days a week, 9 AM - 9 PM ET.
Thank you,
Amanda
The Travelzoo Team