what's out there and what others are buying, I have also talked with customer service at
(in 199 reviews)
Detailed Rating Summary
what's out there and what others are buying, I have also talked with customer service at
You pay once, then get free shipping for the day (or all weekend if you order on a Friday). (in 709 reviews)
At first they tried to make up for it with the $10 standard store credit. (in 60 reviews)
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I received merchandise that was defective twice. One time I ordered a metal bowl, it cut me when I removed it from the box, there were 2 ripped pieces clearly showing and they still shipped it out. I ordered a necklace, the chain was made incorrectly and had a permanent kink in it and could not be fixed. Both times they could not send out new ones because by the time I received them, they were already sold out. They say they don't sell seconds, but I think they do. Some of the clothes I have received were ok, you have to really look at them because they put things on the models to the sides where you can't see what it looks like.
So far 4 out of 4 orders have been great! I agree with another poster that you must do your research on the items you order. Yes, it does take longer to ship and the site explains why. The items I purchased were for very good prices and they are very good quality.
It is a "buyer beware" experience. No refunds, unpredictable shipping times, but if you see a product you know in a size you are sure of, you can get good deals-Crocs comes to mind. I have had bad experiences with brands I am unfamiliar with, and any seller that won't stand behind their products is a risk.
Zulily is an intermediary. They are not the manufacturer, so complaints about quality and sizing are not relevant. Research the brand you are thinking about buying elsewhere on the web to find out, for example, whether it runs large or small, or whether quality is an issue.
Of the literally dozens of purchases I've made on Zulily, I've been satisfied with 90%. The remaining 10% (which didn't fit or didn't flatter me) I simply wrote off as the cost of deep discounts and no returns/refunds. I gave those items away to friends they DID fit.
I've also used zulily to purchase gift items for small children; excellent, original ideas like educational kits.
Yes, you will wait. No, you cannot return things. Yes, you should do your research.
But when you're buying a pair of jeans that retailed for $175 for $38, and they fit? Bliss.
After waiting 3 weeks and still not receiving my purchase I cancelled it altogether and realized one very important thing as to why customers must wait in a very long time frame for their paid items: Being a retailer myself, there are numerous online sellers who order their products from overseas wholesalers, which by the way, have similar shipping times as zulily and others. The sellers such as zulily likely also must have a minimum amount of buyers to justify an overseas order since the wholesalers will often demand a minimum purchase. That said, the items peddled to unsuspecting buyers are often low-quality and marked up over 500% of its worth. My recommendation is to avoid zulily and go with established retailers who have already made their bones way before zulily and their types have been a thought in anyone's head.
First time buyer and last time !!
Quality very poor, sizes not correct and NO refunds.
I ordered boots and slippers. Waited three weeks only to find this and customer service said no refunds but we'll give you a store credit. Like I really want more of their garbage.
I ordered two items and the shipping date is 17days from when I order edit hem and then another week to receive!!! I haven't received the items yet but a month to receive something is not worth the discount in my opinion.
I have purchased many things from Zulily. Most of the stuff is just as pictured, clothing sizes fit normal but also depends on the brands you are ordering. The things that haven't fit, been delivered on time, or weren't as pictured I called them and they not only gave me a refund but also credit on my Zulily account and told me to keep the item and not worry about returning it. Honestly Zulily has some of the best customer service I have ever dealt with. The only down side of Zulily is how long it takes to get the items you ordered, which is why I gave it only 4 stars. Usually it takes about a month give or take. Also they just raised their shipping rate from $5 to $8 and it still takes just as long. I think they should speed up their shipping for raising the price, but as long as you're okay waiting for your items it's a good, trustworthy site.
I actually had an awesome experience -- I ordered two pairs of shoes on sale for my daughter. One fit; one didn't. I emailed to ask about the return policy and customer service replied, "We credited your account for the purchase price. You don't have return the shoes. We suggest you donate them to a charity."
Just placed my first order. Thank goodness it was for a small purchase of $20. The jacket in question was about 4 sizes too small, with sleeves made for a gorilla and the cheapest fabric I have ever seen. OMG it is going to Goodwill tomorrow.
I would never trust this site again as they offer cheap merchandise with super inflated prices to make you feel you are getting a great bargain. Trust me no bargains here.
No returns. Give me a break! It's 2014! What reputable on-line retailer doesn't allow returns or promote utmost customer satisfaction?! I will never use them again & encourage all my friends do to the same.
Poor quality and SLOOOOOOOOOOOOOOOOOOOOOOOOOW shipping. Not worth it even if prices are low - Important to remember if something seems too good to be true, it most likely is!
I just received my first order from Zulily and could not be more pleased. After reading all the negative reviews, I wasn't sure what to expect. My order only took a couple of weeks to get here. This is NOT a site where you can order at the last minute, because of their system. They don't place the orders until the "event" is over, and they tell you that up front. I got an adorable summer dress for $19 that I can't wait to wear, and matching necklaces for my daughter and her best friend that they're going to love. The quality of everything was very good. I just placed my second order.
I ordered a gift for my son on here in the beginning of December. It did not arrive by christmas or within the month after that. Apparently there was a shipping issue and they could not send it now. They held my money for 2 months and disappointed my son greatly. Avoid this site and dont give them your money. They are a SCAM.
I have ordered so many things from this website! Everything from clothes for my kids to boots for me and clothing. Everything has been in perfect condition when it arrived and it always arrives close to when they have said
I have placed many orders through Zulily and have a mixed opinion of them.
-They have a lot of super-cute clothing items at amazing prices (sometimes, see cons)
-Their customer service really can't be beat. Every time I've received a wrong/damaged/defective item they return the money and give me a $10-$20 credit depending on the customer service agent I get and how many items I'm complaining about. I've had them, on one occasion, refund me for things that were just fine as an "I'm sorry" gesture. I've also had them re-send out one item that they did have in stock currently instead of refunding the money and I received it only a few days later instead of the standard 3 week wait.
-The refer a friend money is a nice little bonus.
-I have gotten many, many items that I've been over-the-moon happy with.
-Though I have had a LOT of messed up merchandise sent to me, I have eventually ended up with stuff I like a lot and CAN use... In fact, I only continue to order through Zulily because they do the $10 credit as an "I'm sorry" gesture. I've come out far ahead in the end so long as I was willing to follow up with the e-mails complaining about things that were actually defective.
-I have received a LOT of items that have either worn out terribly, come with holes in seams, are the wrong item, are the wrong size, are not as described, or are very clearly merchandise that didn't make the cut from quality control by the maker. As in, I've had about 15 items that I've had to complain about BUT all but one were returned in full, given a $10 credit for, and I was able to keep the merchandise. Some of the merchandise was usable, but wrong or damaged. For instance, I have a pair of pants that came with a hole in the seam. I was refunded for it, but the hole is in an area that, though the material is not one that I can just repair it, you cannot see the hole and it is stable. So I can still wear the pants. Or, I was sent the wrong color dress so it was refunded but I was able to keep and wear another, pretty dress.
-Shipping takes a long time, but they say that flat out. I dislike how long it takes but when I make purchases I keep that in mind. If I want a bathing suit for my daughter, for example, I assume I won't have it for a couple months so I would only consider purchasing that season's bathing suit no later than April and if she is getting ready to outgrow a size, I size up.
-Some "great prices" aren't so great. I know for a fact the B. (Battel) toys are FAR cheaper at Target. I found a couple other outfits that were cheaper on Amazon and they sell Alva diapers that have been rebranded (which is allowed by Alva) and sold at much higher prices than Alva's alone. Alvababy.com sells their diapers for about $5 a piece with an insert (cloth diapers) and always has completely free shipping. Zulily will sell them for $10-25 under different names and charges shipping...
-Which brings me to another con: shipping prices. No matter what you buy, the shipping is $7.99. That's not a big deal if you spend a ton of money on there but it's ridiculously irritating and limiting if, say, I wanted to buy some cut hairclips for a couple bucks. Well, I can't, because I refuse to pay $8 in shipping charges for something that could be tossed in an envelop and mailed with a regular stamp.
-Lastly, I'm fairly certain that everything they sell is not the same quality you can find in the stores. Sometimes seams are off a little, sometimes there's something uneven or unbalanced or wrong. Their descriptions could be much more informative and accurate on the website and you don't always know the brand of what you're buying.
So I guess my overall impression is that they are not scammers, but they make money by selling subpar merchandise and hoping no one complains about it. But they do stand by the merchandise and refund it when you bring up the problems.
This is my 3rd time to order. The first order took about 4 weeks (in which I knew would take that long). The quality of material was pure garbage and was what I would consider "a screwed up sewing job". The second order was made on November 15, 2013 and I still haven't rec'd - they told me it was due to FedEx Christmas disaster - Uh, what?
Yes, I went for a 3rd order (placed on Jan 1, 2014) We'll see if Zulily can redeem themselves....if so, I'll raise my star rating!
Why so many bad reviews?I have had nothing but great service from Zulily. For
example.I ordered a baby outfit in size 0-3 months but was sent a 12 month size.
Zulily credited my credit card for the amount and gave me a 10.00 credit. also told me to keep the 12 month outfit. All the clothes I ordered, and I have been using Zulily for 3 years have been high quality..I will always recommend this site to my friends.The site explains their shipping process and lets you know that you will not have quick shipping,
I wish I had read these reviews first. Ordered boots and they looked very different from the photo. Material was incredibly cheap, didn't fit, and had defects. Clearly mass produced crap from China...I spent $17 and honestly would not have taken them even if they were free. With shipping it came to about $25. Thoroughly disappointed and feel really deceived by the photos they posted. Will never shop here again.
I should have known better after the shoes I ordered from then that you couldn't even put on because the strap over the shoe had no give. Today I received a ring I ordered in a size 9 for my daughter and although it has a tag that says size 9, it doesn't even go on my size 8 finger.
I ordered a beautiful futurre Christmas dress for my great-granddaughter and know that will fit as it will be a few years for her to grow into it.
I placed an order on Dec 19 for two utility baskets - two different sizes and two different colors. When I received them on Dec 30, they were wrong - they are both the same color. I contacted Zulily on Dec 31 to report the issue. They said they need to contact their vendor to see if they have the correct stock available to send to me, or else they will refund me. I STILL HAVE NO ANSWER! I've sent 3 or so follow up emails checking on the status, to be told again and again that they are STILL waiting to hear back from the vendor. They said due to the holidays, blah, blah, blah. The holidays are over! AVOID ZULILIY! Pain in the butt. Jean was very helpful when I made the initial call - she asked me to provide a photo, which I did within' 5 minutes. Now, I'm outta sight, outta mind apparently.
MAKE SURE YOU USE PAYPAL! At least paypal will stand behind the AWFUL products you receive! The products MUST be SECOND QUALITY! and my guess it is left over merchandise from a different country. I made the MISTAKE of ordering a bra... in a d cup, don't know what universe it was from but the cup size was more like a A cup! and then they had the nerve to say it was an "intimate" apparel and they couldn't or should i say WOULDN'T DO ANYTHING. I reported them to paypal!
I haven't ordered anything from this site and I won't. I kept seeing these ads with cute clothes from Zulily and I clicked on one of them to be greeted by this box that requires your email address before you can even browse the site. Maybe after browsing the site I won't want to purchase anything and then I would be stuck with a bunch of ad email from them for their products. No Thanks!
I am soooo dissapointed! I ordered two items on Jan 1, 2014. One was a pair of gray tights/yoga pants which aren't here yet. The other was a really pretty hanging vase. Rustic metal with a chain holding a glass vase. I got it today....CRACKED AND BROKEN WITH A PIECE THAT JUST FELL OUT!! They didn't even have enough bubble wrap around it to keep it from getting broken!! These orders can sometimes go through a lot of rough handling.....we all know this......so why would it not be wrapped heavily. I'll NEVER order from them again and sending it back? I shouldn't have to waste my time. Even if they paid for me to ship it back, it is a waste of my time....and the first time ordering from them too.....LESSONS LEARNED. (sad right now) :(
Stay away from this place!! Order christmas gifts on December 2nd, guaranteed to be here for christmas. Ya right. Our order didn't even ship until December 28th and we finally received it, well part of the order, on January 13th. When ever you call you get a song and dance excuse for this that and the other. Buyer beware!!!
At First I was very excited about the possibility of getting the cool items they have on their website, but unfortunately I didn't have a good experience. I had finalized my order on Dec 13th , hoping I would get these items by Christmas, and then they sent me an email a week later stating that it would be shipped by Dec 29th. Then I got another email, stating I needed to confirm my online purchase again as they had not deducted the funds from my account.
Bottom line- ordering the site's products was not user friendly and not customer service oriented. It was unfortunate since I liked a lot of things on their website.
I am totally bewildered by the one star ratings for Zulily! My experience has been the best--great clothing, books and toys for our grandchildren and superb household items and affordable clothing for their parents.None of the items which I received could be considered of inferior quality.Much of my shopping for Christmas was done at what I consider a fabulous site. Furthermore, I have found the customer service team to be responsive and pleasant. Zulily will always be the first place I go to shop!
I have ordered several things from zulily and most of the items have been pretty good, although a couple have not met the quality I expected. After this last order I am done with this site. I thought I was getting a pair of black shoes and when they show up they are actually navy. The website description, picture, and packing slip all said black. Now I have to go through the difficult return process. This was a complete misrepresentation and I won't be using them again.
Zulily is a great website if you enjoy waiting a month to be sorely disappointed in your purchase. I've purchased a couple tops and a pair of boots and nothing has been as described. It has all been cheaply made and very poor quality. I had blown up the pictures and scrutinized the items and size charts before ordering, and everything has been too small. The description of the boots had measurements. I used a measuring tape to measure my feet and calves to make sure they would fit. They were too small because the measurements on the site were wrong. Even though Zulily made the mistake and misrepresented their product, they still won't give me a refund. I've filed a complaint with the BBB about this company.
I am not sure why there are so many negative reviews about Zulily here. I just started using the website before Christmas to get some gifts for my family. All the items came before Christmas, even a couple that were supposed to be delayed until after Christmas. The quality was great. I ordered an area rug for my living room after Christmas and it came promptly and was great quality and looks wonderful. I recommend the website and have had good experiences so far.
I ordered an infinity scarf and blouse in November before Thanksgiving, I got it just before Christmas. That aside, when I got the products, they smelled like smoke or something else not fresh. I noticed the quality of the scarf was terrible but I figured I could still make it work. There were no washing instructions only a tag that said 100% acrylic. I put it in a mesh bag and washed in cold water, hung to dry. It looks horrible and is unraveling. I knew I wouldn't buy again from his site when I called to check on my items and was told they don't have the items they order them from a third party then they are shipped to them and then to customer, some mess like that. Anyway, looks like I ordered a scarf from someone's basement. Never again.
I have grown to love Zulily over the years. The first time I made a purchase, I was disappointed with the length of time it took to receive the item. However, Zulily does explain why their items take longer to ship and now I order with this understanding in mind, knowing it will take some time to receive an item. I have made hundreds of purchases through the site and I am satisfied with my purchases about 90% of the time. There have been items that I have received that seem to have defects from the manufacturer....material sewn crooked, mislabel of the size, etc. Every time I have felt I like I did not receive what I paid for, I email Zulily and their customer service is exceptional. They do not accept returns, but I feel they are very fair in how they deal with a situation like this. I have either a received a full refund or a store credit or even both for items that were not up to par. Because I know this and thus far have had good experience with how they handle these situations, I continue to shop with them. As long as I feel like I am getting what I pay for and that Zulily will back this up, I will be a loyal customer :)
Zulily started out as a wonderful place to find a reasonable deal on some unique items. Now it is nothing but a sweat shop churning out ill made and cheap clothes. Unless I'm buying a brand that I absolutely know will be high quality such as Keen or Columbia, I have sworn them off. In one instance I thought I was buying GUESS brand clothing for my little girl and it ended up being a knock off. There have been at least two times that I was charged for an item and it did not arrive.
Unimaginably horrible customer service. Zulily implied I was stealing merchandise by denying delivery - refused to refund for non-delivery. Courier service in Italy unreliable - they have major follow-through problems. Customer service reps mostly rude and condescending. For a now public company it is unacceptable behavior. They are the opposite of what Amazon is..
I understand a lot of people had terrible experiences shopping here, so I was pretty worried after I made a purchase, but everything turned out great for me. I got an adorable, comfy sweater like $30 cheaper than I would have at another site, the size and quality was perfect, and it arrived like a week after I ordered it. A lot of people may have gotten screwed over by this company, but I wasn't one of them. Lucky me!
I ordered emilie m.Black Jane Shoulder Bag & Essentials Box Set for my daughter for Christmas, and when she opened the package, there was only the bag...none of the other items. There should have been a wallet, an umbrella and several other items. This is the 2nd time I've been screwed over by Zulily and I'm done with them.
I will never order from this website again and only wished I read the reviews here or any where before ordering. I ordered $280 worth of stuff 11 items this dec.1 I only recieved one thing I called them they told me they usually do this sometimes and it should be coming in soon. It is now jan.2 and nothing else arrived called today the guy told me they are having issues getting the rest of stuff...why wouldn't you contact your clients to let them know. I am so not happy with this website and their unprofessional way of handling their business. He told me since it is my first shopping experience with them they will give me a $50 credit with them as if I will even try shopping there again! NEVER AGAIN!!
I ordered a large toy (guaranteed to arrive by Christmas) and was sent completely the wrong item, well made but still the wrong item. I immediately reported on 12/20, it is now 12/31 and item is still unresolved and was not able to gift. Also ordered 5 children's outfits for Christmas and New Years grandaughter's birthday. All items were cancelled and never received. So I am left having to reshop everything, pretty much ruined my holiday.
This site showed up after an update to my samsung Galaxie3. I have unsubscribed twice now and still am being pestered. Stay away!!
BEWARE!!!!This site sells clothes from other sites! I've seen the clothes that they sell in other trusted websites and they sell them for double the price or even 3-4 times as much :/ and what surprises me is that the seller substitutes the original tag to their "brand" tag and makes it seem as if it's theirs... the other day I was looking at the kohls website and saw this baby dress for 10 dollars (clearance) and they were selling it in zulily for 30 WTF!!! Not buying from this website!!! Never}
I ordered from them before and was surprised by how LONG it took to get the items. I didn't receive them in time for the birthday they were for but decided to give them a shot at Christmas, as I figured I'd be safe if I ordered Early. I ordered on Dec. 6 and it is now Dec. 29 and no gifts yet. I had to rush out and emergency buy gifts for my 2 boys as I had nothing else for them!! Twice-burned by this company and that's the last straw....they won't see another order out of me. BTW...I ordered items from Yvesrocher and they arrived within a week!!!!
Constantly getting "seconds" from this company. From miss marked clothing, ill fitted clothing, different colors all together from site pictures, now to reading glasses with manufactured rubs in them making them useless. Just not worth the reduced price to get inferior quality items. I have been ordering from them for about 4 years now so I have lots of experience with them. I have to say they do have great customer service, always answering emails is the best thing going for them!
I ordered from Zulily many times, mainly shoes and clothes for my kid, books and some kitchen items. I was almost 100% satisfied with the quality of the product. with one exception, a paid of boots I got for here were really not a good fit, but I didnt complain too much for $12. kids shoes are so expensive for the amount of time that they wear them.
I do not like that it takes way too long to get the items and that there are no returns. when you order shoes it is hard to know they will fit. it would be good if they could accept returns on specific items.
The site has more than once misrepresented a item I purchased. I ordered a power vehicle (ride on for young child) for Christmas - only to receive one that was pedal controlled. They have yet to resolve the issue. “Power activated” was in the desciption. On more than one occassion, I’ve ordered product that has been misrepresented, in poor condition (missing parts/size wrong) - or not the item pictured. Their customer service has grown increasingly apathetic, and does not stand behind the products they represent. The site is clearly experiencing growing pains - and needs to rethink their core value proposition and customer service priorities. It’s unfortunate for a site that once relied on word of mouth and mom endorsements.
Order for kids placed on December 11th to be delivered on December 31st. Didn't get it in time for xmas and have no recourse. They never notified me it would take 20 days!
***BUYER BEWARE*** Ordered from the site what I thought was great looking material at discounted rates. I received my items after a bunch of mayhem with charging my credit card and then canceling the charge and sending me an email requiring me to call again and confirm payment info. The items were of very poor quality and the sizes were all completely off. The quality of one of the pairs of shoes looked like they couldve come from a beauty supply store..embellishment fell apart after one wear! VERY VERY DISSAPPOINTING..will not be ordering from here AGAIN.
I ordered on December 6 2013 for Christmas. My order was $182 and guaranteed to arrive by Christmas. I checked my checking account the following day and the money had been taken out of my account (VISA on hold). On December 17 I receive a notification that I needed to contact them within 48 hours or my order would be cancelled as they were unable to charge my card. Apparently they "tap" your checking account when you order to make sure you have the money--- then cancel the charge??? then re-charge it when they receive it from the manufacturer, inspect it, and get ready to ship it. Apparently they also charge for the items based on the manufacturer… so my account was $5 short when they went to charge the final $21 of the $182 -- I get it straightened out and am told I would receive it by the 12/23. Only received 3 of the 5 items with the two most expensive items over $100 (they charged me for the second time already-not the item I was $5 short) it is now the 26th of December and still waiting. NEVER ORDERING FROM THEM AGAIN!!
I placed an order on 12/11/13 for four Joybay Swing Car Ride-On's "Guaranteed Christmas Delivery". I received three of the four on 12/19/13. I contacted Zulily on 12/22/13 to get a status on the fourth. The rep let me know that the item had a tracking number, but no information. He assured me that he would place a new order and again "Guaranteed Christmas Delivery"....super! Well on 12/23/13 I contacted them again to confirm the order had been placed and that I would receive by 12/24/13. The rep said the order had not been placed and she'd be upfront with me, "You missed the 10am cut-off for next day delivery so your item will not arrive until after Christmas"...wonderful! These are "Santa Gifts" for four of my children. How do I give to three and leave one out!? Had to go out and get another Santa gift. I contacted Zulily again today and demanded a refund! The rep said I was refunded on 12/23/13 for the amount, but not shipping and handling, I have yet to see it hit my bank account so we'll see. I also let him know that I have not yet received the car and wanted to see if I could get a status. Guess what, a tracking number with no info. How hard is it!? I told him I no longer want the car. How would I explain a gift dropped off by Santa after Christmas. I will have to reject the package on delivery...this is assuming it arrives. Oh and I sent a "feedback" email on 12/23/13 and they have yet to respond. This was my first and last shopping experience with Zulily! Goes to show you....Don't believe everything you find on Facebook.
I made a purchase on Dec. 7th. The item was marked "guaranteed delivery by Christmas". It's. the day after and the package still hasn't arrived. Very disappointed, won't be using this site again.
Do not order clothing from this company. I have placed two now and their clothing sizes are way off and the quality of the clothes are junk. Leather jacket zipper separated from coat in two days, lining in pocket ripped in three, fourth wear leather bubbling. Pants arrived with frayed hem on one leg and was the wrong size. I understand their business model but my last purchase did not show up despite the guaranteed delivery date of before Christmas. Save your money and buy from someone else!!
2 Questions & Answers
Concerning poor quality, Zulily ships out to its customers exactly what they receive from the manufacturers advertising on their site ... Z is simply the middleman.