It was received into the post office from UPS on 6-18-11.
534 Reviews for Zulily.com
Invited friends and family in order to get store credit.
My grand-daughter will probably not fit in the shoes by the time they come.
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Terrible experience. I waited a month and never received item. I emailed them, got a swift response, but was told it would be 3-5 business days before they could answer my email.
Order about $400 worth of clothes through Zulily and here are my complaints about this site:
1. The order does take a long time before your receive them; approximately 1 month.
2. From our experience, we ordered an item and can be cancelled at anytime. In this case, of the 15 items we ordered, they decided to cancel two items. One we got notified and the other we did not know about. We are still waiting for our refund.
3. We received two of the same item even though we only ordered one and we did not received one item that was ordered. This a was a bit irritating! Not worth shipped back since it will cost us money to ship back to them.
In summary, it can be a crap shoot ordering stuff from Zulily. So if your the gambling type, go ahead and order from them and hopefully, you get what you order; you just have to wait a while to get it. I don't think that I will gamble again with these guys!!!
I ordered a raincoat and the fitting boots on August 30th. I waited till October 4th to cancel it since the website just showed me in transit to zulily ( not even to me!!!). I had contacted costumer service around the 27th of Sept. to get an update but I just got an generic answer back after 3days. Cancelling took my 3 emails and a posting on their facebook page. Now I checked my account and got 2 days ago 13.99 from an 50 Dollar order refunded ?? Wow, this website is horrible. I will never order from them again. This was my first and last time and I surely willt ell everyone to stay far far away from it.
I have ordered twice. The first was a Thomas the Train wooden set. It came with 6 engine pieces and 1 of them played music. It also came with a nice wooden box we can use for storage. Comparing to Walmart, it was about $65 of train pieces for $28. Awesome!
The second time I ordered, I was able to cash in one of my $15 referral credits towards 3 pairs of jeans. They arrived in less than 3 weeks. I paid $11 for each pair.
Shipping is slow. You just have to plan ahead. The jeans I bought were for next year, I buy everything in advance for the best deals. If you don't get all torked up about the shipping time, you can snag a great deal.
Responded to ad for "Grandkids Clothes, $9.00". Figured it was worth checking out site, especially sales in this economy. Immediately shunted to registration, and the first questions is "Are you an American citizen?" I am, but why would that factor in their registration process?? Registered anyway, and then find there is no way to access any sale merchandise. Classic bait and switch. Add that to suspicious registration process and many reports of late deliveries and poor customer service, and I am "un-registering".
I finally received my order today after a month and a half. I ordered three SWAK brand dresses for my 3 year old granddaughter in size 3 and a 'cupcake' outfit consisting of a top and tights. The cupcake outfit would fit a five year old quite nicely, but not a three year old. The other SWAK dresses were cute, but rather cheap. At least they fit her. I also received two additional dresses which I did not order, but was charged for. So ultimately I received three dresses that were exactly the same--a kitty cat motif. I guess I'll have to give the two I don't need away as gifts to other children because you can't return. I will NEVER shop from this site again. Ridiculous waiting period for your items and then when finally received, the order is incorrect. Forget about Zulily. They're just bad news in cyberspace.
Cute product but the WORST Shipping of any eCommerce site. Experiences
1) order placed on 3/24. Zulily didn't email me until 4/12 to tell me my item was out of stock.
2) Order placed on 9/20 did not ship until 10/13. This is 17 business days after my order was placed.
The shipping isn't even cheap and they can't get it right. Based on their responses on their FB page there will be no changes made in the near future. I've placed 5 oders with Zulily.com at almost $200 total. It's a shame they're losing my business.
I will do business with sites that can easily get my my orders in 1 to 2 weeks.
As many other customers said - horrible, horrible shopping experience! Takes forever to receive your order and that's if you're lucky and your items in fact are available. They never let you know if the items you've ordered aren't available or if your order has been cancelled, so you're left to wait for 14 business days, which is almost 3 weeks, just to find out that your order never has been fulfilled. They didn't charge me before shipping, so I didn't need a refund, but still this whole hassle convinced me to shop elsewhere... Moreover, stuff they sell has very nice descriptions and pictures, but no reviews, so I always go on Amazon to read reviews before placing an order, and most of the items I've researched didn't even have good reviews alltogether... Doesn't even make sense to bother. Amazon or Overstock are much more reliable, allow returns and super fast shipping, and most of the time have the same items for the same price!
first/last order with them took over 1 month to fill. Book was warped, button misaligned on hat, stitching on a button of a shirt clearly not matched to other stitching. So clearly the merchandise is "rejects" from distributors. And no refunds. STAY FAR AWAY!!!!!!
I agree with everyone else...I'm done with zulily's! It takes forever to get your items by forever I'm talking 3-4 weeks if your lucky. I think they should make you aware of the shipping time before you place your order, babies grow quickly, chances are they will out grow the item you purchased before it arrives.
Wish I would have read these reviews prior to ordering. Very similar experience for me as all of the others on this site. The amount of time between when you order and receive your items is INSANE. I have placed 3 orders with them, all orders took forever for me to receive. I could have ordered from another website and maybe paid al ittle more but had my items in time. Easter gift wasnt even here for easter. Ordered a wedding gift a month prior to wedding, wasnt here on time. Ordered myself shoes for a vacation, ordered a month ago and leave next week and shoes are still not here. Not worth it, don't order from this site if the items you are ordering you need before 30 days.
Do not waste your time and money. It is better to pay full price then to deal with these people. Takes weeks to get your stuff, customer service is awful, and they do not give refunds and you cannot return anything. I received one damaged item which was not my fault and they still gave me a credit for their site instead of a refund and it took forever! They also cancelled 18 other items I ordered, never shipped them and charged me for them a month earlier and never refunded me the money! Ridiculous! If I did not check my paypal I would have never known they just decided to cancel the items and keep the money! That is FRAUD and stealing! I am still waiting for a refund and I will be filing charges with paypal and my credit card. Another thing they do is charge you weeks and weeks before they ship. No one does this. You always get charged when stuff is shipped but not this company they charge you immediately then it takes many many weeks to get your stuff. I will never shop with them again and I suggest you do not even try or you will get ripped off!
I have ordered several items and they are all HORRIBLE quality!!!! VERY disappointing!!!!! CHEAP CHEAP CHEAP STUFF!
They take to long to ship. They didn't ship my entire order even though the invoice said it was complete. They didn't notify me when they cancelled an item off my order. The savings you get is not worth the hassle.
I agree...this website is a good place to stay away from. Wish I had read reviews before ordering. I have ordered four times within two months..only have received two orders. Both items were substandard for quality. This is my main complaint...BAD QUALITY. Because of slow shipping I was unaware of this problem before I ordered again.....WILL NOT order again.
THIS IS THE WORST WEB SITE TO SHOP .TAKES FOREVER TO RECEIVE YOUR PACKAGE EVEN THEY CHARGE A LOT FOR SHIPPING .WAS THE FIRST AND LAST ORDER I MADE WITH ZULILY-FREAK ...SUPER BAD EXPERIENCE .
This site BLOWS. Never ever ever EVER order from these jackasses. I ordered four items on 9/1/2011. Figured 10 to 14 business days was no big...but here I sit on 9/25/2011 with one of the four outfits - and it's really only HALF the outfit, the bottom with no top. Do the math girls...24 days to get 1 out of 4 outfits..and the beotch on the phone better hope we NEVER cross paths....
I am 110% addicted to Zulily. I am astonished to hear all these ladies complaining about how they can't have rock bottom prices AND 2 day shipping. I believe it clearly says somewhere on the website that shipping takes awhile. Doesn't anyone realize thats one of the ways to keep their prices low??? I have nooooo problem waiting 2-3-4 weeks for something I saved 75% on,,,no problem at all. It kind of sounds like all the people that are having problems with this site should probably stick to shopping at the mall (yuck) or Amazon. You can't have it all,,,,the fabulous deal, speedy shipping. I don't shop at any other places anymore except Zulily and others like it. Keep up the good work Zulily!!! Me and my babies would be lost without you.....
I have the same complaint it seems as everyone. I have ordered from Zulilly a couple of times but after my last order I will NOT be ordering from them again. It does take forever to get the cloths but knowing this I always order a size up. This last time I ordered 6 Duck Duck Goose outfits.... every single one of them came FALLING APART. Litterally falling apart at the seems. The outfits I ordered were panks, long sleeves onsies with attached tutus and matching headbands. The headbands are crap but thats not why I ordered the outfits. They looked like cute play outfits for my daughter... play outfits forget it! She can't even move in them without something ripping! And no they are not to small they are just that poorly made. I got them each for $10 they normally go for $20 who in their right mind would pay $20 for this craptastic outfits is beyond me. And guess what NO RETURNS! So I am stuck with them. I can't seem to find Duck Duck Goose's website so Zulilly take the fall here. How can they claim to sell "name brands" at discount prices when they will peddle off any crap that comes in????
If it seems to be too good to be true; it usually is. No returns. Duh! Wow. Just. Wow. My three year old daughter loves receiving packages. Not today. My husband and I had to explain to her that the clothes were unwearable. Did they go through a shredder? I'm serious. They 100% misrepresented the clothing on their site. The quality is lower much lower than expected. zulily's a complete waste of time and money. I have one more order on the way. I'll absolutely report back in a month or two. Trust the reviews. Don't disappoint yourself or a loved one. Sad.
I WILL NEVER ORDER FROM THIS PLACE AGAIN!!! I placed an order with them three weeks ago 28 Aug 11. Today is 19 Sep 11 and my order still has not been processed. I order from the bargain site on a regular basis and by far Zulily is the worst experience to date! I'm actually thinking about cancelling my order and my membership! They have great deals...but their order processing and shipping time trump the deals, therefore I give them two thumbs down!!! DON'T BY FROM THEM!!!!
I ordered 5 outfits and they came about 3 weeks later. However, I expected the long delay. It does say on their site orders are not shipped until the sale is over. So if you order an item and the sale lasts another 5 days, your shipping time frame doesn't start until those 5 days have passed, regardless of when you ordered.
Basically I'd call this website concept a big fail. My understanding is the site is merely a portal to ordering from small designer and boutiques. They carry nothing in stock, and place your order with others ordered during the same "sale". Once they receive your order, they ship all or part of your order to you. I do say they have some pretty good deals. The real issue is waiting up to two months to receive a completed order....if you ever receive it.
I've place three orders. The first arrived within about 3 weeks. three items in the order and it was right at the end of the "sale". FYI....i did find one of the items I ordered elsewhere for about half the price.
The second order was placed a month ago, and it *still* not delivered. several items have been received, some are in transit with a trackable id, and some HAVE NOT EVEN BEEN SENT YET.
The last order was place the day after the second order and nothing has been received. And nothing from Zulily regarding the status.
the items that I have received are in poor to decent shape. but everything was jammed in to a shipping bag. without even a shipping receipt. Many items have loose threads CLEARLY visible....one came with two missing buttons. None of this should have been sent to me and there is a no returns policy. I emailed about the quality and the CS response was basically they take no responsibility for the quality of items they "distribute".
Why the concept fails? Well, this is a Mums and young child focused site. What pregnany gal wants to wait 2 months before receiving their maternity clothes? we want....we NEED a quicker turn-around. Same with baby clothing. Fortunately, I am shopping for the yet-to-be-born, and I have three months still....so baby is OK. But if you are shopping for a child of the "already-born" variety.....find another site. The child will be out of that size before the items arrive.
The quality is questionable. The baby clothing material is all good....but I stayed with cotton, organic cotton, and natural fiber knits. don't dress your child in synthetics....and check before you buy. One of the maternity items i ordered is a joke $65 for a see-through-quality acetate (the description said natural fiber blend, I suppose the stitching is cotton?) Its unacceptable. What really gets me is those loose threads. Who SELLS such crap? Why this fails?.....the website really is nothing but a portal and does not even have internal Quality Assurance of the merchandise they market.
Will not shop here again. quality and time are big factors to me. No sale is worth a sacrifice in either!!!!
In an era of online shopping you would think zulily would be able to get their act together and be able to handle returns and ship items in a timely manor. My order took over a month to get to me!! Unacceptable.
I've ordered from this site a few times, and each time I've waited over 3-4 weeks to get my items, with no update communication from the website. I also DESPISE the no returns. Every single item I have been interested in during the 2 years I have been a member has always been non-returnable. This is just not possible with little kids. I'll stick with Hautelook and Gilt from now on. At least they have return policies on their kids items.
NO RETURNS. Only order DEFINITE know you want items & items you know you want 2 months from now. No joke your average wait time on products is MINIMUM 1 month!! I don't mind ordering in advance but really think about is it worth the price & wait. The customer service I think has improved a little. The other stinky thing is you think you ordered and item and 1 month later they finally tell you, Sorry we ran out of the item. Wow, a little more notice would be great. So that's why I recommend 2 months advance time frame, so if a month goes by & you don't get the item you still have some time to find it somewhere else.
AWFUL! I have made some comments on some other reviews here. Same story...takes forever to receive the order. Order placed on 8/16, received part of it today, 9/9. Also, quality is not that great. Ordered some simple cotton outfits (dress/leggings) for my kids and the cotton was very thin (see through). Also, the sizing seems to be off. Perhaps that is just this particular manufacturer. I do a lot of online shopping, but I will now only do so from reputable sites. I wish I had read these reviews before I placed my order. I have not yet contacted customer service, so I cannot speak about that part yet. Zulily is no bargain. More like a hassle.
Same complaint as others...16 days (not including weekends and holidays) and still no merchandise. Customer service has been responsive to my emails but have only offered to provide me a $5 store credit towards another purchase. No thank you!
I would recommend folks log complaints with the Better Business Bureau because on the BBB site there are minimal complaints logged and Zulily continues to have a favorable A- rating: http://www.bbb.org/western-washington/business-reviews/childrens-and-infants-wear-retail/zulily-in-seattle-wa-22547276
This is the first time I've purchased from this kind of bargain site and I'm skeptical if I should ever purchase again not just on Zulily but similar stores such as Foundry.
Ordered shoes August 18th and they still have not shipped them and were already at the end of August! I should have read all the reviews before hand. I guess this website take so long to ship because they don't keep an inventory. They only order what you order from them. So not only are you waiting for Zulilys to order from the manufacture, your waiting for the manufacture to ship to Zulilys and then your waiting again for Zulilys to ship to you. This is a poor model business! Will NOT order from them again.
I have given this site too many chances. Please do not use this site! First of all, orders take longer than the 7 to 10 business day window that you are given when you place an order. I'm talking well over a month. I ordered some luggage from them, it was a great deal I was very excited. 1 month goes by and I get an email telling me that my order was cancelled they won't be sending me anything. They gave me a 10 dollar credit. Gee thanks. About a week later some pajamas I ordered for my kids and they were covered in black ink! They said they had extras and would send me a pjs. So they could not get enough inventory of the luggage I ordered but they have plenty of pajamas? Whatever system they use isn't working. I filed a complaint with BBB and nothing has been resolved. Avoid this site if you know what's good for you.
Only order if you have seen what you're getting IN PERSON and have several weeks to wait. I've ordered six times and have been mildly disappointed at least half of those times in the merchandise. My latest order was the last straw: the two clothing items I ordered were at least four sizes smaller than the marked/stated size. With their across the board no return policy, I don't have much hope of recovering the $49 I paid. Most of the stuff is on here FOR A REASON - it would be unsellable in a retail store.
Very Very happy with my purchase! It took longer than expected only because I didn't take into consideration that it says 10-14 BUSINESS days, not just 10-14 days. I absolutely love what I bought and think I got a great deal. Would definetly buy from them again!!! Great quality of products!
have to agree with everyone's negative review here. Great bargins but at a risky price. Order two boots size 13...received a 12 (yup they didn't fit). Then ordered another pair for daughter #2 size 10...got two left boots but they were a size 10.
You can tell they are getting the bottom of the barrel in their selection.
Also it took me over 6 weeks to get our summer items something to remember if you are ordering for the current season.
Also recieved two cheesy girl dresses that I didn't order that they tried to pawn off as the dresses that I did ordered.
Not getting anywhere with customer service and my girl friend actually knows the owner of the company :(
I have been purchasing items from Zulily for a few months now. Despite very long shipping times, I was please with what I received. However, I found out today that a SKIP HOP diaper bag that I ordered three weeks ago (progressed from "confirmed" to "in transit to zulily") is now CANCELLED! I will not be getting the bag that I ordered while hundreds of other orders for the same bag is being filled. The customer service rep (who was very nice) explained that the vendor may say they have 1000 items to send, but may only send like 980 or may send some damaged. I think this reflects VERY POORLY on both ZULILY and SKIP HOP and I will think twice before I order from them again. Please keep in mind that "confirmed" and "in transit to zulily" DO NOT MEAN ANYTHING and you're order is not complete until you have a tracking number.
My mother in-law bought us a gift card when we found out we were pregnant. After two weeks of no email verification code - the site told her to punch in her receipt number. I tried with no luck. She is currently trying to get her money back and waiting....waiting...waiting. What a poorly run site. I'm sticking with Amazon and Gilt Group
I ordered child's size 2 sandals for a gift. I rec'd an infant's 2. NO RETURN policy means I "get" to keep them! Other items ordered don't fit...much smaller than normal. NO RETURNS! So I'm stuck with those too!
The order was placed July 13 and arrived Aug 11. I did not receive any notice of shipping date. I will cancel my subscription and never order from them again. Very disappointed customer.
I placed an order on July 27, 2011 for 3 different MELISSA & DOUG products.
I received notice on August 6 that all 3 items shipped - in two different boxes.
Today, August 11, I received 2 boxes with 3 items inside - all perfect condition, carefully wrapped, packaging was excellent. NO COMPLAINTS! :)
No communication and horrible customer service. Still waiting on my order...waiting, waiting, waiting. Called their customer service and was greeted by a unpleasant agent. Will NEVER use them again!!
They have cancelled two of my orders that I had wanted to give as birthday presents. I am really disappointed and wish I had learned earlier that my orders were cancelled.
Invited friends and family in order to get store credit. Sister placed an order. It was shipped on April 21, 2011. Today is August 1, 2011 -- and I had to contact them (this is the 2nd time) in order to get their advertised $15.00 store credit. That is over 3 months of a wait time. Isn't that absurd?
Purchased three items on July 7th, and today, July 30th, still have not received them! When they say order processed in 7-14 business days, make sure you focus on the words "processed" and "business days"! I have e-mailed the company twice, and in both replies from them, they simply explain how their business works which basically is "we'll mail you your order when we get it from the vendor and then after we spend a week or two, after receiving it, getting it mailed out to you". My order started as a UPS delivery and ended up as a postal delivery - although since I haven't received it yet, I am not sure how it actually will arrive. On top of all of this and the fact that they took my money when weeks ago, the items I ordered are not returnable! This is my second experience with Zulily and most likely my last. They claim to be unique and to offer such fabulous deals which translates into, I think, "we are worth the time and trouble". No, they actually aren't! DO NOT ORDER ANYTHING FROM THIS COMPANY IF YOU WANT TO RECEIVE IT IN LESS THAN THREE WEEKS (i.e., 15 BUSINESS DAYS!).
On June 27th I ordered a pair of shoes for my grand-daughter. It's now July 22nd and no shoes have arrived. I contacted them after 2 weeks and they told me they don't ship for 14 BUSINESS days. That meant almost 3 weeks. They shipped it via a strange UPS service that then delivered it to the local post office for delivery to my home. The package has been sitting at the Sacramento post office since July 18th. What type of shipping do they pay for??? The price I paid for shipping should have given me priority shipping. My grand-daughter will probably not fit in the shoes by the time they come. I will NEVER order from this site again, as the customer service is the worst I've ever encountered.
i wish i had seen these reviews prior to ordering. I think the biggest problem is the absurd shipping time. Takes way too long! Can't return anything, so you take a big chance. I had to give a skirt that would normally fit to my neice, as it ran small and was non returnable. I will not order from this site again.
I ordered 2 grils dresses on 6/28/11 as of today 6/20/11 I still have not received anything. according to their tracking information it appears it took 15 days to be ready for shippment and has now been 8 days before it is showing at the local post office. Shipping and handling was $7.95 so it wasn't even "free"
the dresses have missed two mini vacations hoping they come before school begins
Ordered some maternity clothes on June 19th for a vacation I just took this past weekend. I just received my order today (1 month later) and am sending them back! The site says 10-14 days which I would have been okay with. I sure hope they do not give me grief about the return. I made comments on their facebook site and also via email and got a generated auto response both times. I have a feeling they are going to give me store credit for my returns which means I will have to order something for my baby that is due in 5 months instead of maternity clothes because that is how long it will take to receive it!
I ordered a outfit for my baby girl on june 20th and it is now july 15 and still no outfit. It took forever just to get shipped out and then it said i was suppose to get on july 15th and never did. I went to see were it was and now it said that zulily changed from ups and is now sending usps and now i don't know when im going to get it. Im very unhappy and will NEVER BUY FROM THEM again!!!!!!!
Shipping was a problem, but once i read the website's policy (after the fact) i totally understood. I ordered 2 outfits for my daughter with tutus. They were HORRIBLY made. There were threads hanging out, the ribbon was twisted, the elastic was twisted, it was like these were the reject clothing. I feel this site find clothes that didn't meet the manufacture's requirements, so they take the "bad" clothes and sell them to us at "dirt cheap" prices. If you don't mind reject clothing, then shop here. My daughter LOVED the clothes, so we kept them (b/c she's spoiled) but I won't buy again.
I wish I had seen this site before ordering from them for the second time. I assumed the first time, when the order took about a month (maybe even longer, as I'd almost forgotten about it by the time it finally arrived), that it was a fluke. I bought the customer service line about it taking a little longer because they are receiving from a source and have to wait for that before they ship out to us, but that is the way we get the discount. By the way, the discount is not so great, when adding on shipping.
Since that was over 6 months ago, I forgot my negative feeling and giving them the benefit of the doubt, placed another order a month ago. I guess I'll be lucky if the bathing suits and rash guards arrive before summer ends. People with babies less than a year old should NOT order anything unless ordering 2 sizes ahead because by the time they get the order the baby will have long outgrown the items!
If your reading this then you must have concerns.I will tell you this I will NEVER order from them again. I don't know where to begin let me sum it up real quick and you can make you own mind up.No returns,sent me wrong order 2 times,took forever to get refund, takes forever to receive order,better order a bigger size for you child,because by the time you get it they will have grown (not kidding).The customer support is the worst.
Oh did I mention no returns,no returns . Think about it why would your order from a site that you hope the items fits, and it it doesn't you out of luck and money.
I do a lot of shopping online , offline I gave them 2 try's after reading theses reviews, so good luck try them and come back to site and give your reviews.
We ordered a petti skirt for my grand daughter and it arrived within 3 weeks and was beautiful, it was half the price we had seen them else where. We will definitely order again.