I sent Zulily customer service a polite email, attaching relevant screen shots. (in 286 reviews)
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Ordered boots on November 24, I assumed if I ordered then I would receive my item way before Christmas. It's now December 29 and I received £u€k all from them. However I can view my order thanks to the $#*!ty "tracking #" they gave me!!! My damn item has been sitting in Detroit for over a week!! Seriously! I would never shop here again. My (2week) EBay orders are faster than these jerks and the Shipping is free and my orders come from China!! I hate Zulliy worst site ever! And give me my $140 boots dammit!!
Tip for consumers: Don't do itAsk Erica about Zulily
Here's another shopper who wishes she had found this site before ordering from Zulily. I've ordered from them 8 times and have had issues with 4 of the orders--that's a 50% failure rate.
Two orders received were way off in size, I received someone else's order on another (with their name & address on the shipping invoice), and the 4th error was due to incorrect dimensions shown on the website.
Count me out as well.
Tip for consumers: Don't.Ask Jo about Zulily
Do not order from Zulilys promised Christmas delivery it is now Dec. 29th have not heard from them, called customer service they said I would receive some of the items for Christmas they must have meant 2015!! No e-mail for me or nothing! Never again this I promise.
Tip for consumers: DO NOT USE THIS SITE!!Ask Nina about Zulily
Placed and order on December 9th for Xmas present - info at site says it will be shipped 12-23-14 but then shows it is still in transit to Zulilly - thing this will be my last order with them. Cute stuff but man shipping sucks
I ORDERED A CHRISTMAS GIFT ON DEC.1. AND STILL HAVE NOT RECEIVED IT THE COMPANY DOES NOT KEEP YOU INFORMED ABOUT YOUR ORDER. YOU HAVE TO CALL AND THEY ARE NICE ON THE PHONE BUT STILL YOUR ORDER DOES NOT ARRIVE. I WILL NOT EVER USE THEM AGAIN! AND WILL TELL FRIENDS AND FAMILY NOT TO USE THEM EITHER.
Tip for consumers: IF YOU REALLY DON'T WANT TO RECEIVE YOUR ORDER THEN ORDER FROM ZULILY.Ask NANCY about Zulily
I broke my own rule about ordering clothes from Zulily that I didn't know anything about. When I got the tops, I thought they were so cute. I am a large/XL. XL fits well with extra room. These tops, I couldn't even get over my head. Definitely not XLs, but that's what the tag said. They won't let me return them (of course), so I guess I'll give them away.
I really wish I looked at the reviews before I ordered.....I ordered 2 shirts a month ago and still don't have them and now I'm crapping my pants that they won't fit....I ordered from the Philippines to Canada once and got my stuff quicker than these $#*!s. Estimated delivery is the 31st like they are in Seattle, right across the $#*!ing water and it is taking them this long....NEVER AGAIN!!
Bought 2 vests for Christmas sz XL with a cap sleeve. Fits more like a small. NO RETURNS Will probably give to the goodwill. Out about $60. Never again.
Tip for consumers: Don't buy anything that doesn't offer a return.Ask Karen about Zulily
I will never ever ever ever order from Zulily again.. First I waited over 3 months to get my order. And the item was not at all what they said it was,plus 3 sizes to small!!!!! Now I'm out 50.00. What a horrible site!!! Mad as hell.
I've ordered twice from Zulily. I should have learned my lesson the first time. I NEVER bought from any sale that wasn't ending the day I was shopping. The first time, I purchased jeans in the summer so they would arrive by fall when we start wearing jeans for casual Friday. I received them in 6 months.
My coworker orders from Zulily all of the time and I thought I'd give it one more shot. I ordered several items for an Angel on the Angel Tree. The sale ended the Friday BEFORE Thanksgiving with guaranteed before Christmas shipping. It's December 27th and I still haven't received them. I received three items out of seven. I logged in to see when the others should arrive and all say they were shipped with the three items I received. I've emailed customer service but have little faith I will be compensated for my loss.
Stay away from Zulily.
I have bought several items from this site. Everything fell apart after only a couple of times being worn. The cardigans for myself and dresses for my daughter fell apart in the seams and the heels i bought had the actual sole in the heal fall off.
I have also found that they have extremely long shipping time 4 - 6 weeks.
I WILL NEVER, EVER, EVER, EVER, order from ZOO-LILY (Zulily) again. This was my first and last time ordering. Just as others have commented, placed an order for Christmas gifts, which was mid-November, today is December the 26th and STILL NO packages. I too emailed the company with concerns about the shipping of my items, explaining to them that they were Christmas gifts and was assured that the order would be rushed or that I wanted a refund. The next day after receiving the email, my order wouldn't come up on the website but the next day it said that some of the items were shipped and others were not. I live in Arkansas, the tracking started from Nevada to Utah to NEW ENGLAND (why???) to Kansas. Now the ETA is December 30!!! I could of waited and done the after Christmas sales in Macy's or Penney's or some other brick and mortar if I had known. Next time I will read the reviews before ordering from another website. And lastly, isn't ironic that as soon as you place the order, it comes directly out of your account not after shipping or a few days later.
Tip for consumers: DON'T EVEN BOTHERAsk E about Zulily
Sure wish I would have read the reviews before ordering. Order placed on Dec.2, with promise of Christmas delivery. This was my sons main gift. Well I'm still waiting for delivery on Dec. 26. (so much for Christmas delivery.) Now they tell me gift is enroute, to be delivered by Jan.2. Every other web site I dealt with for Christmas, (95% of my gift purchases) made the same by Christmas delivery promise, and kept that promise. After repeated contacts, I have been given $10 credit, the inexpensive part of the gift free, and refund of shipping charges. I will be watching my card statement to be sure these 2 things appear. I do the majority of all my shopping online, but ZULILY is one site I will not be using or promoting again. Hopefully, people I have recommended the site to had much better experience than I did. Word of mouth can be a powerful weapon, so help me get the word out.
Ordered an outfit for my granddaughter for Christmas on Dec. 10th. It's Christmas Day and still don't have it. How is it that Amazon and eBay can get you your orders in 2-3 days. Will never shop this site again. Wish I had read the reviews before buying. Very disappointed!
Tip for consumers: Don't expect fast deliver...even slow delivery apparently is not available.Ask donne about Zulily
I wish that I could give a NEGATIVE 1 star rating! This company just FLAT OUT LIES TO ITS CUSTOMERS!!! Junk product, VERY slow shipping times (4 to 6 weeks), NO RETURNS, sizing charts are COMPLETELY inaccurate, etc. If you look up history about the "pony express" trail that ran from Sacramento California to St Joseph Missouri, the average delivery time was 10 days and that was in 1860... obviously using horses. No internet, roads, airplanes, etc. Why does delivery take so long with this sh*tty company??? And when you finally get your order, why is it of such poor quality? Sorry to the readers of this post for being so crass, but facts are FACTS! 90% of the 5 star rating on here are posted by zulily employees that work in Seattle. They do this in a failed attempt to boost the ratings of the company. Its obviously an epic failure. Especially when the true customers give HONEST 1 star reviews. I predict that this company will fail in less than two years. Good luck zulily. Your stock has dropped from $74 a share to $23 a share in a little less than a year. I would suggest to zulily... stop grabbing for customers credit card numbers, and start rectifying the issues at hand which are blatantly obvious. DO NOT ORDER FROM ZULILY! If you do, all I can say is " I told you so". This company just flat out, honestly SUCKS! Keep your money in your pockets. Spend your hard earned money at Amazon, Target, Marshals, etc
Tip for consumers: DO NOT GET SUCKED INTO ORDERING FROM ZULILY. THERE ARE EASIER WAYS TO THROW AWAY YOUR MONEY AND BE DISAPPOINTED!Ask Jake about Zulily
Zulily guaranteed Christmas delivery is a farse. Ordered several items and according to shipment tracking, the items are in Reno. I am not in Reno. This helps me none. Welcome to Christmas morning without the needed gifts for family members. Boo Zulily. Will not be ordering from them in the future.
Tip for consumers: Do not order with any plans of receiving items on a time schedule.Ask Alma about Zulily
So my order that I placed on the 9th of December with "guaranteed" Christmas delivery did not get here. That should have been more than enough time to receive the merchandise in time for Christmas. Thanks for ruining someone's Christmas. Never again! So disappointed in your company!
Update: received balance of my order on December 27. Zulilly refunded my shipping and gave me a $15 credit so used that to get my daughter an extra top since it was her Christmas that was so late. At least they took action to do the right thing, and she was very pleased with the quality of her clothes and boots. Because of this, changing my rating from a 1 to a 3.
Gaurenteed delivery by Christmas mean.....I get an email on Christmas eve at 5:00 that says sorry and well give you 10 dollars to words your next purchase. note I am not a last minute person, order was placed on NOVEMBER 19th!
DO NOT BUY FROM ZULILLY.
I ordered three items on different dates. The first item was a Aster ruffle open duster in a size large, which fits like a medium. The second item was a Simple Couture ruffle tunic in a size large, but it fits like a XL/XXL. The third item was a Reborn Collection dress in size large, which fits like a small/medium. I ordered the sizes per the sizing chart for each company. Unfortunately when you order from Zulily you are not able to return the items. The shipping ranged from three to four weeks to arrive. Overall I am very disappointed in Zulily and do not plan on ordering anything else from them.
Tip for consumers: Just be prepared to wait about four weeks for the items you purchase to arrive. Also, know that the sizing is not accurate.Ask Jewel about Zulily
I won't bother wasting my time, everyone else's reviews are accurate. Thanks for ruining Christmas zulily. I'll have my order some time next year...
Tip for consumers: Just don'tAsk Jill about Zulily
My order was a Christmas gift guaranteed to arrive by December 24th. I Received an email today (December 23rd) that my item was cancelled. They gave my item to someone else the day before Christmas when there is no time to find a replacement. The gave me a 10 dollar credit which I will never use. I wish I would have read all the other reviews before ordering. This is a poorly run business. DO NOT ORDER FROM ZULILY!!!!!!!
Tip for consumers: DO NOT ORDER FROM ZULILYAsk Vickie about Zulily
I started ordering from Zulily well over a year ago. For kids clothes & toys--especially brands you know--they are a reasonable website...or, they were!! The only clothing items I have ever ordered for myself have been pure crap. Bad quality, weird sizing, I just stopped wasting the $$--you can get the same stuff at TJ Maxx or Marshall's! But I was still ordering for my kids & in early Nov I ordered several tshirt so as Xmas presents. This was before the "guaranteed Christmas delivery" that so many reviewers have been screwed by! But even Zulily seldom took more than a month to send a few shirts...according to the shipping page, my shirts are packaged & waiting for pick-up by UPS, and that is where they have been since Dec 5th!!!! If I can even believe their site, who the heck doesn't toss that package on a truck?? Higher probability is that the order is lost or on back order & they don't want to inform me of that....I'm done. Even the stuff they get that you can trust for quality can be found on a Amazon & if you have Prime & don't have to pay S&H it ends up being a competitive price.
I just looked back over my order history & I had over 20 orders with them last year. idiots just lost a good customer over $25 worth of kids shirts.
Although the product was advertised as duty-free on the Zulily website, I was still charged for duty.
I advised Customer Service who were supposed to refund my credit card for duty - never happened.
Ordered on November 26th, was shipped on December 22nd... RIDICULOUS !
Tip for consumers: Thoroughly verify your bill, and don't be in a hurry to get your package.Ask Marie about Zulily
I placed an order on November 9th for guaranteed Christmas delivery. With a a month and a half, that should have been no problem. I e-mailed last week asking to cancel my order since the there was no way my items were going to arrive on time for Christmas. About 6 hours later, a shipping label was created. A day later, I received a standard e-mail response notifying that a shipping label had been created and they were sorry if I didn't receive notification of it. I've checked the tracking number multiple times a day and NOTHING has happened. I know I am being lied to and I'm mad. This is it for me shopping on Zulily. Why they couldn't just have said, "I am sorry. We had a problem getting your items and we'll cancel your order and refund your money as requested" is beyond me!
"1.Long shipping period (more than 1 month)
2.Huge shipping Fee
3. NO combined shipping (even they are saying ship will be combined for free but they treat it individually and don't care afterward - meaning that after they charge you, they will not refund or credit back to you.
4. No guarantee for shipping (they charged more money for Christmas delivery but it will come on Jan. next year. What the ?!?!"
Tip for consumers: Do not use!Ask Bong about Zulily
Sounds like my review will echo many others. I placed my order on December 11th 2014 and, like others, mine was "guaranteed by Christmas." It was a great deal, and I wouldn't care about long shipping times generally if it hadn't read GUARANTEED BY CHRISTMAS! It's now the 23rd and I can't get this item elsewhere at this point. I'm lucky because my son is only 16 months old and doesn't know the difference, but many other people won't be so lucky. On December 15th, my tracking info updated to "shipping label created: ready to ship by UPS," and that's where it stayed until today. Now it reads "shipping label cancelled." At this point, I don't know if I'm getting this item AT ALL. Emailed Zulily 10 hrs ago, no response. All done with this company.
Tip for consumers: Don't order anything you have your heart set onAsk Alexis about Zulily
I ordered a bunch of xmas presents from Zulily and they have the most horrible customer service and the delivery sucks!!! I have called them 4 times to see when my orders will come and they said its guarantee I'll received them the day before xmas which is 12/24, liars!!! now I won't received my 3 presents for my niece's until Monday 12/29 when Christmas is over. Giving me $10 credit wont do nothing, you can keep it!!! I WILL NEVER EVER ORDER FROM THEM AGAIN!!!!
I used Zulily several times, and was generally happy with the service. Yes, the shipping takes a long time, but they are just the middleman. One of my purchases came defective, and I returned it. It took 3 times calling to get a shipping label! Afterwards, I received an e-mail informing about crediting my account, including shipping. But shipping was never credited. I sent 2 e-mails, and every time received very nice answers promising to issue a credit, but it never happened. Tried calling once, but no answer. Finally they stopped responding to my e-mails. Will not be ordering from them again.
Tip for consumers: Can not be trustedAsk Mira about Zulily
Frustrated!! I placed an order on Dec.4,2014. A toy that was placed for 2 young grandchildren and GUARANTEED for Xmas delivery. What a lie. They gave me two delivery dates and now it won't arrive for Christmas. They thought they made it better by giving me a 15.00 credit. I will not be ordering from them again and now have to fight all the other people at the mall for another present.
Tip for consumers: There guarantee for delivery on time is a lie.Ask Gail about Zulily
Ordered a gift card for Body Shop, and tried to use it. Turns out the GC can only be used on FULL PRICE items. The condition for the purchase was completely undisclosed.
When I complained, Zulily claims it's a condition set by the merchant, they're not responsible, and the sale is final.
This is equivalent to a store selling spoiled meat and then claiming that they didn't realize the food was spoiled, but the sale is still final. If there are conditions for a gift card, it's Zulily's responsibility to find out from the merchant BEFORE reselling it to me.
But no... they wash their hands of it. Poor customer service - do not buy from these cheats/shills.
BEWARE! You will be scammed! I fell for the gimmick deal of the day as I enthusiastically placed my order. I was promised delivery by Christmas, but about a week and a half later (3 days before) I received an email that my package would not arrive by said date and they would issue me a $15 credit to use on their site. They can eat it. I won't ever buy another thing again from them. I've read many other negative things about this company. I don't know even know how they are still in business.
Tip for consumers: Here's a tip. Run fast!Ask Tracy about Zulily
I have ordered for two years from Zulily and I've learned not to order items I need in a timely manner. HOWEVER this year I fell for their "guaranteed by Christmas" deals. ha! I called Dec 22 to see if I was getting them and the answer was Not by Christmas. I really don't have time to shop now! Ands 15 dollar credit with them just doesn't cut it. Bah Humbug!
Tip for consumers: Be wary!Ask Sue about Zulily
I placed an order December 11, and I was sure there would be NO problem getting it by Christmas. Just checked on their site, it is estimated to arrive the 29th of December. Never will I order from them again. This just reprehensible. I shopped online for Christmas for everyone and this is the ONLY site that I have issue with. You should be ashamed of yourself Zulilly.
To echo the several other comments below I too am having issues with Zulily shipping. I made an order on the 22nd of November. The estimated shipping date was December 8 2014 and as of now it still is on transit to Zulily. Will never order from here again.
I agree with everyones poor comments of this site. I ordered 3 items, my first ever attempt to order on line. But their site looks so good, I still went ahead. I ordered the 3 items end of September hoping they would get here for end of October as we were going overseas and wanted these purchases to take with us. Money went out of my account 20 October and I received 1 item only end of November, no idea where the other are??? I have since unsubscribed, not worth the effort or the disappointment!!!
Tip for consumers: Don't bother!!Ask Stephanie about Zulily
I am done with Zulily! second time I bought something from them and they are just shipping it over two weeks after the purchase. It means that I will have to buy another Christmas present. Both times different times of the year, same story.
How in the world do they stay in business. They do not deserve my business.
Tip for consumers: Done done with Zulily. I am unsuscribing today.Ask Elvira about Zulily
They are one of the worst online sites to order from I would never advise anyone to order from them . Your order takes anywhere from a month and up to be received. I ordered boots that came and don't look like they did online.It's not even worth returning and going through the whole month's process. China can get your order to you faster than them. They give you one time to return certain things that you still have to pay the shipping & handling for it to be returned. They don't care about there customers being happy. So hopefully this review encourages people to save their money and spend it elsewhere.
Tip for consumers: Don't waste your time and moneyAsk Tonya about Zulily
You need to threaten them with the following: The Federal Trade Commission (They cannot guarantee Xmas delivery) and reneg on that offer which they clearly post on their site, your StateAttorney General's Office and the Better Business Bureau. Then follow through on those threats! It would appear that they intentionally mislead the consumer by making guarantees which are unachievable...and they know it. Demand a full refund including the shipping charges.
Absolutely horrible experience. I bought items for my twin grandchildren for Christmas. I choose items that were marked guaranteed delivery by Christmas. I received notice today from UPS that it will be Dec 29th before my items are here. I called Zullily and their response was "gee....UPS must be really busy", ya think!!! Don't purchase anything from these people, they do not stand behind their guarantee, and they will not do anything to make the situation right. Stay away at all costs!
Placed a 2 item order Oct. 19th & haven't received it yet. They keep giving me tracking # but that doesn't show it exists. They say that shipper may not track it is only a courtesy. What good is tracking if they don't track???? I paid for shipping & with other on line orders I have placed with others I don't pay for shipping & receive within a few days. I am not asking for my money back & they keep saying it is coming. VERY disappointed. First & last time user. First time; shame on you, second time shame on me.
Tip for consumers: Don't order from Zulily!!!Ask Carol about Zulily
WHAT HAS HAPPENED TO ZULILY THIS YEAR???? Double charged on a $75 item, their only response was it's impossible we don't make mistakes and didn't budge when I provided snipit of bank statement. Then the guaranteed by Christmas made it to someone else yet I was told I couldn't have boots until the other person returned them. Somehow your crossed shipping labels are my fault. I have waited a month to get it but just got email it's no longer in stock. Well it was when it was shipped to someone. Now (4 days before Christmas) they state they have to give me a refund. Thanks zulily for nothing. Merry Christmas! It was my daughters present!
Tip for consumers: Poor poor customer service. Hope their CEO gets wind of the amount of money their so called employees are costing them!Ask Bandaide about Zulily
Never again! Placed my order on November 15th, called multiple times because order hasn't shipped (they said it would deliver in time for Christmas). The answer every time was the same thing.... It will ship. I then receive a message on Dec 20th saying my order has been canceled because the vendor doesn't have the inventory - yes.. Apparently it took 5 weeks to figure out that they couldn't send me product they didn't have. What a racket - they enjoy holding my cash for 5 weeks, earn interest and then say they don't have the product.
Tip for consumers: Don't BUY from themAsk West about Zulily
I went to Zulily to buy my child an American girl doll for Christmas. I bought this doll over a week ago and they never shipped it. The website informed me it was guaranteed yo be here before Christmas. Well I was getting a little nervous because I didn't see where they had shipped it and they told me it hadn't been shipped and they would most likely overnight it. The lady on the phone told me I should get it by today. Well I never got the doll so today I call and they say they just shipped it this morning and that their guarantee is just to get it to the post office by Christmas eve and that as far as their guarantee goes . I am very upset we only get our children one toy because that's all we can afford and now she probably won't have it to unwrap by Christmas. Wow, what a horrible guarantee that was! I will never buy from this site again!
Tip for consumers: I wouldn't shop here againAsk Amanda about Zulily
I ordered a christmas present on 11/30. It's 12/21 and I just learned it arrived but after we left town to visit family for the holiday. It doe s nt matter if you save a little on the price if you can't depend on getting your stuff in a timely was. They take a y least two weeks more than anyone elsn 0
Tip for consumers: Shop elsewhere. There is no reason to shop ZuillyAsk sharon about Zulily
Buying from Zulily is risky. I have purchased about 40 items from them in the last 6 months. I had to give away or discard about 25% of the items because of poor quality or bad sizing. Nothing is returnable. Slowly I am learning to order only brand names that I trust. Also you have to be very patient as I have often had to wait up to six weeks for delivery. Finally, there is a single shipping fee for an order, but they have sometimes cancelled the one item I really wanted in the order. Buyer Beware!
Tip for consumers: Be careful. Order only brand names. Everything else is very poor quality (maybe even seconds).Ask Judith about Zulily
I might as well put a 0 on this site. On Nov 28, I figured out about Zulily, and i got super excited about the deals they had in there categories. I took the bait, and ordered atleast a dozen items. It said it will arrive on Dec 22 (tomorrow as i write this complaint) Everything seems to be going fine. I checked yesterday night and it said it was PREPARING TO SHIP. I was really surprised about that, since I recently found this site called Site-Jabber (Which got me really worried that my items wont come in time for Christmas) Then this morning (as i write my complaint) i checked Zulily about when my orders came in. It got me furious that it soon said all of my dozen items were under CONFIRMED. This means that my orders were way back to the inventory. I questioned, How does it go back from 'Preparing to ship' in one night? I have a feeling that it never left the inventory.
Tip for consumers: Never use this site.Ask Lela about Zulily
Horrible, ordered a hat and scarf on 11/23/14 the scarf came on 12/20/14 but still have yet to receive the hat. Called customer service for them to tell me that the hat is still in the warehouse and there not sure why it hasn't been shipped yet. Will never order from them again!! If I could I would rate it zero stars.
Tip for consumers: Allow at least 2 months for your items to be delivered.Ask Chenell about Zulily
Terrible. We ordered on November 20th of this year with guaranteed Christmas delivery. The item still hasn't made it from the supplier to Zuilily. We have not been offered anything to compensate for the guarantee not being met, our one year old nephew doesn't have a Christmas gift and he's located out of state so now we have to fix that, and they don't contact you to tell you any details. You have to contact them. We were told many times over the last month that it was "on its way" and encouraged not to cancel. "Just give us a few more days." Never order from this site.
Tip for consumers: Don't order from them. We still don't know when/if our item will ever ship. A month later!Ask Katie about Zulily
93 Questions & Answers
Thank you Liora Claff