I sent Zulily customer service a polite email, attaching relevant screen shots. (in 296 reviews)
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Love shopping on this website! Always find really good deals. Only thing that sucks is that it takes forever seems like to receive your merchandise. It seems like the actual vendor sends it to Zulily who then in turns put their own box with their name on it. Then ships it to you. It would be so much faster if Zulilly would just send their own "boxes/packaging" to their vendors and with every purchase the vendor sees from this site they would send it to the customer direct using that packaging. Other than that, still love them!
I inquired about 30 days after I ordered on location of the order. I was informed I would need to wait another 60 days to inquire again. I have done that. I paid but never received the product and would strongly advise people never to order from this company. It ships from CHINA. Had I researched I would not have ordered from here either. Lesson learned. Company is a ripoff.
I ordered my items February 19.
As of today, according to my order status, the items have not even been received by Zulily so they can ship them to me! So, whenever Zulily receives my items from their supplier, they still have to repackage it and ship it to me.
Zulily is nothing but a middle-man. Honestly, if you search the items online, the prices really aren't that great, and you can find most of the same prices (and even lower) online elsewhere. And with normal-speed shipping.
The craziest part of it all is that Zulily's shipping isn't even free!
I placed an order February 22, 2015 and I have still not received it. They should warn their customers that it will take at least 4 weeks to receive your order. So frustrating.
Tip for consumers: If you want something for a special occasion either order elsewhere or order two months in advance.Ask Elaine about Zulily
I ordered 3 items during the first week of February. The first item was delivered about 5 weeks later, the second item was delivered 7 weeks later. Today I received an email telling me that the company was cancelling the final item. The items that I got were "OK" but not worth the wait. Stay away from this company.
I have been to this site many times and have been "tempted" to buy everything I saw, the products and pricing are excellent! But with so many choices, I had a very difficult time making up my mind what to buy, so I just waited until I found that perfect "item". I finally found it a few weeks ago, it looked so good on the mannequin! I placed my order and within minutes I received my confirmation. The information they provided in their confirmation made me feel at ease with when I was to expect my item, so being that it took about 3 weeks to arrive, didn't really bother me because they were upfront about it. But more importantly, when I clicked on the "My Orders" tracking link - it actually worked!!! What I also liked was their constant communication with me and letting me know that my package was on it's way to me. Unfortunately the item didn't look as good on me as it did on the mannequin, but overall it was a pleasant experience and I will probably order from them again!
I ordered a dress that was about $40. Weeks went by, and it never shipped. I emailed Zulily, and they told me that there was an error, and I would have it soon. Two weeks later I get an email saying that they no longer have the dress in stock, and they would refund the money but not the shipping, even though they never shipped anything. I never got a refund for it, so I disputed the charge through Paypal, and they denied it saying that Zulily sent them confirmation that the item sent. I told them I had an email proving it didn't, and they basically said too bad. So now I'm out $40 and no dress! I'm not sure how this is even legal.
Tip for consumers: DON'T buy from these con men.Ask lisa about Zulily
I ordered 2 prs of shoes and they arrived way way after I needed them, so I called and told them why I was returning them. They chose not as described for my return reason!
When I tried to get a refund through PayPay it was turned down because it was exactly what I ordered. I never said ONCE that it was not as describe! The liars chose the reason they wanted to prevent a refund. I finally decided they weren't worth my time but my complaint was!
I placed a 2nd order (cancelled) to see if their refund policy and shipping dates were made clear when you placed your order. Had to search for the info.
I doubt the reviews on their website were written by customers. They are entertaining!
I made an order on Zulily, in February, I have always seen the adds and even made an account and promised myself that i would buy something from them one day. So after making my order I checked after a couple days to see the status and it said the order is confirmed which i said for a few more days, so I went online and came up on all the bad reviews Zulily had and very few not so bad ones, I also learned that it took a month or more to receive your order and being a avid online shopper this was a new territory. I immediately called customer service to cancel my order, the gentleman I spoke to was very polite and knowledgeable and explained to me their selling and shipping policies which I overlooked. I decided to see how this goes. I received my order in a month within the time frame I was told as a matter of fact on the same date they told me it would arrive. The Items were AWESOME!!! I ordered shoes and kids clothes the quality was excellent and they fit comfortably and perfectly. I am very pleased with my first time ordering from Zulily and will be ordering from them in the future, I am happy did not listen to the reviews but I am actually glad I read them so I know what to look out for in case i ever had a bad experience but for now Im very very pleased with my order. Thanks Zulily.
Tip for consumers: For first time buyers, Don't listen to the reviews.Try it for yourself and see what happens. Not everyone will have the same experience.Ask karen about Zulily
This company is like no other .... I have received incorrect sizes which is the Company's fault and they refuse to give refunds. Not only do you incur the cost of return postage, you lose your money. They will only give you a credit which means you are forced to purchase from them. They also get your money the minute you place your order even though it may take 3 weeks or longer for you to receive your order. In my opinion, these policies should be illegal....Buy from someone who appreciates your business !!!!
Tip for consumers: My tip after dealing with Zulily is take your business where it is appreciated.... Do Not Shop With Zulily !!!!!Ask patti about Zulily
I contacted zoolilly several days ago and they stated that they would respond in 24 hours, not so.i have had no response . I like the clothes, but I hate spending money on items that do not fit.
The first time I ordered something I got that I wanted at a good price. Shipping took forever.
Second time was ok too, except for their Paypal checkout. However you set up your Paypal account with Zulily is the way it stays for ever. If you would like to use a different Paypal account or change bank accounts that Paypal draws from, too bad. And shipping took forever
The third time the items they sent were marked the wrong size, so I received the wrong size. Too bad for me! No returns no matter what. Now I am stuck with items that are pretty much useless, and shipping took forever.
Tip for consumers: Don't waste your time!Ask roger about Zulily
I bought a framed map kit. The product information showed a large map with a sophisticated thick, white border and a dark wood frame.
I got two sticks, 8 thumb tacks, a piece of twine (which was actually part of the packaging-- glad I didn't cut it!), and a nearly borderless map that was scarcely larger than a placemat.
While the description did state that I would have to assemble the frame, it did not state that the thumb tacks WERE the frame, or that I would have to stain it, myself, to look like the advertised item.
In their customer service reply, they disregard that it has neither the border nor the dimensions of the product description, stating that lighting in the photo is the issue. Light doesn't shrink paper by over 3 inches. The thumb tacks were presumably for marking the places you have been (The purpose of the kit), according to the description.
I was offered store credit, AFTER I paid to return the item. So, I paid to ship the item (painfully slow--over 4 weeks after I was charged), would have paid to ship it back, then paid to ship a replacement item when I used the store credit. In other words, it cost about the same as simply keeping the thing.
Long story short, they truly are a no-returns site-- even if they falsely advertised the item.
BUYER BEWARE! I should have learned after the first order, but thought it was a fluke. The customer service rep was nice enough to refund my money as a first time buyer, so I thought I wld give it a second chance. Oh my, the jewelry is horrific, the clothes are so cheaply made and the fit is so bad, I can't express to you how bad these clothes are made. I purchased stretch pants to wear under sweaters, NATROTIOUS. Itchy, tore after washing- just BAD. You will wait on average 5-6 weeks for your clothes, refunds take even longer IF they follow through, and even if you pay for express shipping, plan on waiting just as long. They blame it on the "boutiques" they work with. It is just bad! They conveniently don't have a return policy, total rip off!!! Please please don't waste your money, please. I will say that the customer service reps are very nice but their hands are "tied," they are used to complaints!!! Bad.
Ice ordered several things from Zulily some I was pleased with quality and price, and some were horrible. I usually use the size charts as a guide but forget about it because they aren't accurate. I did receive a store credit fir the items I wasn't satisfied with. And I also learned that if you refuse the order when it's delivered you won't be charged. I haven't tried that yet so be careful if you do. I can say that I did receive a great deal on the American doll items. I just take my chances with this company.
Tip for consumers: Get some friends to order along with you to split the shipping cost. You can use multiple credit cards to pay.Ask C about Zulily
5 weeks after my card was charged, I'm still waiting.
I'll be sure to get back to you if I ever get my order.
Not even funny as a joke.
The items I did get were comparable to something you would see in a second hand store and pass right by.
If you had a donation bag you wouldn't even give these items away.
Poor service, poor quality.
Anything worthwhile maybe was cancelled and my credit card was not credited.
I can't even be bothered to hear any more excuses.
Tip for consumers: Think about Gild or Beyond the Rack.
If you are looking for a real company that actually delivers what you pay for
I recently ordered a dress in a 3xl. After four weeks, I received it. 3xl? A good friend, who wears a 12 got this and it fit her perfectly. The sizes are ALL wrong. Pretty sure it takes SSSSOOOOOOO long because the stuff is coming from China. It runs about 3 sizes smaller if you order from Plus sizes. Kids items are hit or miss. Do not order boots in January as you will not receive them for weeks. Name brands---prices are the same as at TJ Maxx or Marshalls PLUS there is S and H. As soon as my last item comes in I am deleting the app. If you can find something for yourself in the READY TO SHIP category---go for it. Otherwise? You have been warned. I have been using them since they became popular but I am so done! Go to ROSS.
When I ordered I did not realize that they have no return policy and do not actually take returns. Who does not take returns these days??? So glad I only ordered $15 worth of merchandise. Also notified customer service asking about their return policy, they responding but ignored all my concerns, and said they could not accept returns of a sports bra because it was an "intimate" item. Also absurd! Learned my lesson on this one and will never order from zulily again!!!
I have never seen a website have such long shipping times and they don't tell you or warn you. You are just left hanging for weeks until one day an email comes and you are finally alerted that your item is coming in a week or so. It is really annoying.
Tip for consumers: Just know that your items will take a really long time to get to you at least a month.Ask L about Zulily
I'd say you have to take the good with the bad. They are up front with their return policy. On ever page for every item it says...
"Return Policy: This item not eligible for return. Why?
We offer such amazing discounts because we don't house any inventory after our sales end and therefore cannot process returns. However, we want you to be delighted and would never expect you to pay for a damaged or defective product. Please contact us if you run into any problems and we will be sure to make it right." So, that being said, don't buy unless you're comfortable with it maybe not fitting, not being good quality (not always the best, which is why the prices are what they are)
I'll also tell you that the scarves I bought, made in China, smelled awful and even after washing smelled like chemicals.
I bought a silk jacket and ordered a large, it was a small. They did give me a credit for it rather than a return.
You really take a gamble buying something you can't return so, you really have to take the good with the bad.
Tip for consumers: Be prepared to wait for the shipping, they wait till the items sell out to place their orders for volume discounts so you'll have to be comfortable with just waiting till it gets here. If you need it now, don't shop here.
And, no returns. Just live with it.
ASK FOR THE "RETURN POLICY"...OH! THEY DO NOT HAVE ONE ! !
THEY ALWAYS WIN ! ! !
As for me Zulily and for all in California, contact the State of California Department of Justice - Office of the Attorney General do not let them do business with our California Dollars.
I have ordered twice through Zulily and both times is has ended badly. Customer service people are very friendly but can not help when you have a problem with a company. I ordered from Fabkids, that was listed on their site, and ended up signed up for a membership I didn't know about and charged $29 for not ordering anything one week. I still have not received by money back and the shoes I bought were never delivered. The second order was for 2 sets of wine glasses (3/set) for my daughter's bridesmaids. I received a box with 2 glasses. When I contracted Jonathan with Zulily he said to wait until the weekend to see if the rest of my shipment arrives. He could not help with tracking since there was only one number. Called again Tuesday and was told they could not track the remaining order nor could they contact the company and see if they could send the rest of my order. If you don't get what you order, your just out of luck and they can not help you. I did receive a full refund but I am very disappointed in Zulily and don't trust the companies they represent. I guess they don't check out these companies to see if they are reputable. Buyer BEWARE!!!
Tip for consumers: Don't use a third party company like Zulily and don't trust the companies they represent.Ask Lisa about Zulily
As I stated before I was trying to return something. I was contacted by two customer service rep's. Both wanted pictures of the curtains even though I had explained there was nothing wrong with them. I remained persistent and ended up with a third very helpful cuts svc rep. He explained why they wanted pic's but ended up giving me store credit which all I was asking for and having me keep the curtains. I guess you have to hold your ground to get results.
I love Zulily. I've been a customer since 2013 and have purchased more items than I care to admit, but it's over a few thousand dollars worth. Sure, there are limitations such as a no return policy and a long shipping time for most items.
So, the best way to go about using the site is to only purchase items you don't need right away, and that you're pretty sure will fit you. However, the few times with which I've had issues, I was allowed to either return or given credit and told to just donate the item. They are always amazingly helpful and accommodating.
I absolutely LOVE Zulily. 98% of the items I received were perfect. I buy mostly clothes and at times, shoes/boots. Those that weren't perfect, I either altered, or gave to Goodwill. Most items have such deep discounts, it's not much of a loss if it doesn't fit. For instance, I'm currently wearing a Sophie and Freda watch that retails for $600. Google it. And it's currently available on their site. I paid $79 through Zulily. You just need to know what kinds of items you can buy without trying on. That's really it.
Tip for consumers: Read my review for tipsAsk Karen about Zulily
I understand that some places don't accept returns, but this should be clarified on the website. Needless to say my seam on my item wasn't sewn correctly and I'm stuck with it. First and last order with zulily
Tip for consumers: Dont buy anything you may need to returnAsk Cindy about Zulily
Love Zuliliy!!! I have purchased quite a few things from them and have never been disappointed. The only thing is that items do sell fast! As far as shipping, I've always had things arrive within a week or less. Highly highly recommend!!!!
I've now placed two orders through zulily. First order was for a few kitchen items, all four of the items were very poor quality and certainly not worth what I paid for them. The price and description made it seem like this kitchen tools would be of high quality (i.e., crate and barrel) but in reality they were no better than dollar store quality. I was bitter, but afte some time I forgave and placed another order.
My second order was two dresses and a pair of shoes. The shoes were described as leather, both in the items title and also in the description, I ordered and paid for LEATHER shoes. Imagine the look on my face when I opened up some cheap plastic made in China with a clear mark sayin "all man made materials" wtf, that ones just an all out lie by zulily. The disses were of VERY poor quality, see through, smelled of plastic, one had a seam not sewn, the other had a gaping hole in it. I can't even think of a store that would sell such crappy merchandise, I've seen better clothing at Walmart. Not worth the money, not worth the FIVE weeks I waited for it to arrive.
Save your money, buy somewhere else.
Tip for consumers: My tip for others who might use this site? Don't. You will be dissapointed.Ask D about Zulily
the phone app sucks as the whole company i placed an order once and that was enough for the app to keep my info save so any one that grabs my phone can placed an order. As happen to my when my 4 yrs old daughter placed a over 400.oo order on the 20th, i called on the 21st as soon as I found out by checking my bank account an i was told by an agent that only 36.oo of the over 400.oo order could be order because the other items where already process, they opened a ticket an said that they were going to call me however i called again a few hrs later, because i need it the money to pay my bills spoke with a supervisor who guarantee that they were going to stop the order she called the bank etc i had the money back in my account on the 22nd i decided to paid my bills, but what a surprise that on the 23rd they decided to process the order and remove the money so now am being change by the bank for overcharging the account, hopping for my bill payments to clear otherwise will have to pay extra fees and have to track a stupid order that i didn't placed in order to return the items...... crazy that i called on the 21st to cancel and order was process on the 23rd after money was refund and everything. ...what a nasty way to treat customers
I ordered 3 items from here two of which are the same item, all three from the same area; meaning all three were baking items and not 2 baking and 1 clothes. I ordered these exactly 4 weeks ago. If I knew how this process would have went I would have never ordered! One is in route to me. BUT the same item is not and the other is not. I called Zulily today and they said they haven't even got it yet. Very disappointed. I should have read the reviews but I have didn't think I would have problems with this company like this. The only thing the lady on the phone could tell me is that they will refund my shipping cost. Well, thanks but I want what I spent money on! Frustrating! And the saga continues........
Tip for consumers: PLEASE READ ALL THE COMMENTS AND COMPLAINTS AND MAKE YOUR MIND UP, DO I NEED IT IN 2-3 MTHS? IF YOU NEED IT RIGHT AWAY LOOK SOMEWHERE BESIDES HERE.Ask Albre about Zulily
I purchased 2 tops from the site (both size M after looking at the sizing chart) and was extremely disappointed after they arrived. One shirt had the arm tied in a knot and after undoing it, realized that the hem had not been sewn!!! The quality was very poor and I figured since I had it anyway, I would finish sewing it myself. When I tried the shirt on, there was no way it was going to fit (despite the sizing chart measurements). I then tried on the second shirt and it fit true to the size chart except for the fact that it was missing about a foot of material at the bottom. It sat above my belly button where the picture clearly shows the shirt sitting at mid thigh. I was fed up and was about to send both shirts back for a refund until I noticed that I would have to pay for the shipping which is ironically more than the shirts cost in the first place. Lesson learned the hard way :( I would never order from Zulilly again!
Tip for consumers: Go elsewhere!!! Just cheap goods from ChinaAsk J about Zulily
I have ordered from Zulily several times and almost always the sizes are either way too big or way too small, rarely ever the size it is advertised as on their size charts. I even measure myself before purchasing to be sure I am getting the right size and nope still wrong. I feel like I have wasted so much money because you can't return your items even if they are not the sizes advertised. This company is just a rip-off. I have only bought a handful of products from them that are worth the money and they were all kitchen items. If you are shopping for clothes go somewhere else. Even the clothes I have ordered for my children didn't fit them due to the sizing once again being off. I wish I had learned my lesson the first and second time but I didn't and ended up wasting way too much money on this horrid company. Yes the shipping time is also super slow.
Tip for consumers: My tip for others who might use this site is simply "Don't use it. It is a huge waste of money."Ask Jerenda about Zulily
I ordered off this site after seeing the tv ad, I was very sad to get such bad service. The shipping was so slow & came in two separate parcels. When I did get the items, the top was only fair quality. The leather belts are ok, guess I will see how long they last
Tip for consumers: Look elsewhere, their stuff is cheaply madeAsk julie about Zulily
I am a frequent Zulily flyer and I have never been disappointed. You get what you pay for but if you know what you want, you know what a deal you're getting. I purchased a pair of Clark's leather boots to die for! My little girl is running around in MLP heaven. I purchase a lot of items for her from outfits to shoes, earrings, even wall decals. My husband said every day is like Christmas. Ya'll say what you want but I'm in love!!! Customer service is responsive and I can't tell enough friends about Zulily.
Tip for consumers: You pay for shipping once and then shipping is free for a 24 hour period. I buy my cheapest item first - then I nail them with the rest. Some items take a long time so if you don't like to wait, shop the "ready to ship" items. I've purchased many brand name items and have been very happy.Ask Chi about Zulily
I have purchased several products from Zulily, and will purchase no more. I thought it was ok at first because I live in a rural area and thought the items presented for sale had some quality, basically it only is if it is a name brand item. Everything else is extremely cheap and you get what you pay for. The baby book I ordered for my son was damaged. Some of the baby clothes I ordered looked like knock offs and not what was pictured when I received them. All in all very cheap merchandise, if you are into that. Don't even go near the jewelry, I received a bracelet with a stone glued in sideways. And a so called diamond ring with stones so cloudy they looked like opals. BEWARE. Anyways you can find the same items for cheaper or same price on amazon, and you will get them faster.
Bought a pair of boots a month ago. They are completely falling apart.... I don't wear them everyday and even if I did, they shouldn't fall apart after a month. Customer service offered me a $10 credit.... ooo Oooo don't go all out or anything. I will never purchase from them again!
I purchased several baby items which were very nice. However, I purchased a pair of boots in my size and were too small. I again purchased an item for myself, a cardigan, when it arrived it was not as described, poor quality cotton type weave pattern and enormously huge! I followed size chart and it was way… off. The worst part of it is I requested a refund and their representative said they would be happy to refund and of course I never received. I have since deleted my account and have told my friends to beware of this site.
Tip for consumers: Buyer beware!Ask Mayra about Zulily
The website has SO many options it can get a little overwhelming. However, I found my niche, ordered and patiently waited. My orders came in separately (probably because they were from different makers...?). I LOVEEDDDDD my clothes. Only one order fit a bit tight around my chest area which doesn't usually happen to me. BUT overall the clothes were awesome and people loved them. I was satisfied. Prices aren't bad when you look in the right places.
Tip for consumers: Hone in on "your look" so that you can pinpoint the categories you want to look in.Ask Bianca about Zulily
As a first time customer I am extremely satisfied. The item that I selected turned out to be unavailable, I was informed of this and offered an additional $10 voucher to spend or I could get a refund within two days. I opted for the refund which was promptly deposited back into my account within the promised two days.
Why but why are we complaining ? We need to read carefully the online (not so small print). It is mentioned delivery time not 100% guaranteed. As for cheap clothing items, you get what you pay for. Therefore, read carefully the material it is made of. Most of the time, dresses are made with cheaper material and a trained eye can notice the quality of the item ! I would not buy online for , let s say, an event , like, a wedding, etc..a gala, etc... no, I would get a dress I am comfy in and comfy about the fit and material. Now, as for plus sizes, I seem to find stuff but, OMG items are mostly UGLY, like, we don t have taste here ? Especially the dresses . Plus size women don t like to dress nicely ? Wow ? As for customer service : I have had an excellent experience. The reason RATE 4 STARS INSTEAD OF 5 STARS IS BECAUSE, MISTAKES WERE DONE AT 3 OR 4 TIMES. I was refunded no questions asked (like wrong size measurement advertized, missing items, etc.). Otherwise, happy with it. Just use judgement on item pricing. I won t buy it I save 10 or 20% and even 30%. Not worth it as shipping costs and money exchange rate would be too much . I am in Canada. So, play it by "eye" ! (and head) .....
Tip for consumers: Just read carefully & train your eye to detect quality ,, even when models are shown with a garment I want, I won t get it IF the item she is weRING IS NOT IRONED, HEMMING IS OFF, AND OR THREADS SHOWING OFF HEM. KNOW THE DIFFERENCE BETWEEN VISCOSE, RAYON, POLYESTER , COTTON, SPANDEX AND LINEN. Oh, BTW, never will I buy that cheap leather like material,, on garments. Because, the skin cannot breathe , summers here in Canada are humid for most areas and I can t deal with clothes sticking on me. ThAsk Darquise about Zulily
I just wanted to brows zulilys site to see the items/prices. I had to set up an account, which should have been my first clue. I found the prices are not all that great. I can go to a store and get it cheaper at regular price and avoid shipping cost. I decided zulily was not what I expected so when I got an email from them I searched to unsubscribe. There is no such option, only to subscribe. I had to search for their contact info and wrote to them requesting them to unsubscribe me. They contacted me promptly and said they would. And it hasn't happened yet. I have done this 4x now and I still get emails from them. So very rude that I wouldn't shop or recommend them to any one for that reason alone.
I was directed to Zulily from a website search for a household item. I was only vaguely familiar with the name and had never shopped there. As soon as I reached the site, it prompted me to set up an account. I could not get past the popup to the site, despite trying on three different browsers with different links, etc.
I find this highly offensive- I'm not handing over my email address and name just to browse a site! I don't even know what things they sell, let alone whether I would want to purchase anything. I will never shop at Zulily for this reason.
I have been thrilled with the items that I have ordered for my children: clothing, toys, books, food and more. Good quality, good fit.
The things that I have ordered for myself (5 different shirts) have been undersized by about 3 sizes (I ordered UP a size just to be safe, too!).
I ordered some bar stools from Linon Home through Zulily recently. One was missing parts, the other was made with rotten wood. It took 2 months for a resolution. Zulily's customer service was AWESOME throughout the process.
Remember that Zulily is not making or selling these products, but are allowing others to do so through their site. I don't blame Zulily for the poor customer service that I received from Linon Home, but I do blame Zulily for continuing to allow the clothing sellers to mismark their sizes and sell on their site.
Tip for consumers: Feel safe ordering for children. As an adult woman, I wouldn't recommend buying clothing from here.Ask L about Zulily
Just received my item not impressed at all the bracelet and the necklace look very cheap. I will never buy anything from you guy I am deleting your app right now what a waste of my time.
My fault. 1st ordered a pair of "ugg-type" boots that were like cardboard without the fake fuzz (not fur) inside. Took 2 months. The following year 2014-I bought 2 pair of boots for my 4 yr old grand daughter. I went by the size chart. 1 pair 2 sizes too small, the other would fit a newborn baby. The return policy just forces you to get more of their Asian sized junk. Never get your money back in equal value. I ended up trashing it And taking the loss. Their commercials are great but that's where your money goes. Not in the quality of their items.
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