ZulilyReviews 4,523

I used to love Zulily. The clothes were great and descriptions correct. Last few things I've ordered the descriptions were not even close to what I received. They were described as 65% cotton but the items that arrived had zero cotton involved. They were cheap trash that looked like Halloween costumes that come in a bag. The fabric was 100% synthetic. The medium was more like XL. They looked nothing like image online. I wouldn't be caught dead in or out of my house in these clothes and the return policy is s* They charge you to return and only give store credit. I only gave 2 stars because for non clothing items I have had better luck.

Zulily shipping is horrible. You never know when your package will arrive. I waited at least 2 weeks before my tracking was available. When I order something I expect to receive within a week or 2. Never happens. I have started ordering from different on line stores that guarantee a delivery dates.

I ordered shoes that have obviously been worn before. Quite dirty on the bottom-large ick factor.
I've sent a complaint and not heard back.
Ordered a darling play set from company I like - it was supposed to be quick shipping, that was 3 weeks ago and has not shipped out yet. And the "great" price was cheaper with free shipping on the vendors site. My fault for not double checking but disappointing. Was a birthday gift for granddaughter ‘s party this weekend.

I am not sure what is changing at Zulily. However, I have ordered so much from them. Their stuff is adorable! Yes. I have had a couple of broken toys delivered. I didn't send back because of the hassle. Or a few clothes not to the standard they portray in the description.

I have actually returned 2: items for $36.00 and was given credit. But in September I bought 2 comforters. One lighter weight the other a heavier weight. I did not open the second one until January. I washed it per directions and parts of it became defective. I called for an exchange. Nope. It needed to be within 30 days. Even though I didn't open it until 90 days later.

I talked to 5 people. Each with a different story. And assumptions. It was amazing to experience. Lack of communication at its worst.

I wanted to share not only were they cranky, but counldnt follow the story. Beware... Read their policies carefully and there was no flexibility within them.

I recently placed an order with Zulily for the first time and it's been horrible. I got charged for everything I ordered an then after I would put things in my basket it automatically was purchased on my credit card that's now on there as my payment and I can't get it off. I called an they took some stuff off but some stuff was to late. So now I have to wait till I receive these items and get out what I didn't order pack it back up and waist my time finding a FedEx that will print a shipping label. Then after they recieved the items back money will go on my card. Not all of my money either. They aren't giving back the shipping and handling I paid for. I was never given an apology from them. On top of it all The only email I got was one saying I didn't pay for something finding out later that I did pay for it. So Zulily is not the type of business I want getting my hard earned money.

Several times I have ordered holiday outfits for my 4 year old, six weeks before needing. And I either get them the week of the holiday or after. I am still waiting on a Easter dress and now Easter is over! Never again!

I wear wm 24, and it's difficult to find fun (yes, even 58-yr-olds want to have fun clothes!) clothes that fit. I LOVE Zulily! I even bought 3 hoodies for my nieces for Xmas. 2 of 3 made their "guaranteed by Xmas" delivery and the other one meandered in by New Year's. I see no point in sweating delivery times--you just have to know it's part of the package. I love my clothes, and this winter outfitted myself with 4 new LS tops from here. Compliments everywhere I go!

I have bought several cat tee shirts from Zulily and have always been happy with the quality. So far, each shirt looked like the picture!

I've been shopping this company for years and even though I've had issues, I still shop them daily. If there are brands you've never heard of, this is your go-to. I've discovered new to me brands and had no issues. I do like these price matching policy too. Not many companies do that. Even with COVID19 going on, shipping has been decent.

Items are often not as pictured and their return policy is store credit only--IF it's returnable. If you have an issue they do not respond. I ordered (2) robes with nightgowns and the nightgowns were not included. Over the course of 6 weeks I sent (3) emails and got no response. I finally contacted the credit card company who told me to contact PayPal. They kept asking me to supply my documents which I did three times. Zulily claims I did not return the merchandise, but they never gave me the opportunity. There are many more places to find good bargains. I'd give them NO STAR if I had the option.

More than a month for the products to come in. No better than Walmart. Made in China likely in slave labor factories. Don't waste your money or time. I will never order from Zulily again. Ordered January 9 for my wife's birthday on February 4. Order arrived today... February 11th. Cheap quality. Embarrassed to give this to my wife.

The prices look great and presentation is fabulous. Cute, CUTE styles! But OMG you will wait, and wait, and wait, and wait... and PAY A FORTUNE FOR SHIPPING for the pleasure of waiting weeks to receive a shipment. Customer service explains that it's because items come from all over the world. Ummmm... yeah? And?

If Amazon can do it, they should be able to do it, too. If not within a few days, certainly within 10 days. I've ordered out of China and received the item in 6 days!

I gave gift certificates at Christmas. I look like a total MORON to friends and relatives who all have asked me..."what was so great about this company that you gave them as a gift?" And I have to answer that I'm really sorry but I didn't realize how crappy they were to do business with.

Still waiting for 3 orders placed weeks ago. I hate this company.

I've been shopping w/Zulilly for a quite awhile. First thing I look at in the morning. Today I see where they are offering books on witchcraft! I'm highly disappointed in you! I will no longer be ordering anything from you! SHAME ON YOU!

This company does not tell you that refunds are only in form of a store credit and they send you a shipping label but then deduct the amount from your refund. It has been SIX weeks since I returned the merchandise and they keep stating that they have Not receive the merchandise! I understand mail is slow with COVID-19 but six weeks!? When you try to track the shipping of your return merchandise it keeps stating that the information is unavailable at this time. I have emailed customer service four times and they keep saying we haven't received the merchandise yet and it has been six weeks!

Do not order from this company. Customer service is not transparent and purposely leads you to spend more money on their website. I ordered a comforter set, but accidentally selected the wrong color. I emailed customer service within minutes asking to please switch to the color I wanted. I was given a bs reason why this wasn't possible because it's actually being shipped from a different vendor so it's out of their hands... then why is it on your website? If you aren't in contact with your vendors that's probably a big f***ing sign something's wrong. Was it completely impossible to reach out to the vendor to switch a f***ing color? The order wasn't processed for entire week. In the meantime I was told to place another order for the color I did want, await the return of the first order and then I could be given instructions for how to return. When I finally get the instructions, there is not only a return fee, I have to cover shipping and handling, and they only offer a store credit. F*** this company, f*** that bs, why the hell are you making it such a hassle to return something.

I love Zulily and have ordered a lot from them. I have never been unhappy with anything that I have recieved. The variety is good, and the quality has always been top notch. It can take a good minute to recieve your order(s), but oh well, that's just how it can be sometimes when ordering online. The one thing that I DO NOT like about Zulily is their return process. It can be a hassle because you have to print your return label to adhere to the return package. And you have to pay the shipping to return the item. They really should offer FREE returns! Do not let all of the negative reviews deter you from giving Zulily a try. The items are all name brand and very well made. Not to mention that the prices are excellent and their sales can be out of this world inexpensive! I will always continue to purchase from Zulily as I have NEVER had any complaints or disappointments with them. You will never know what you may be missing out on until you give them a try for yourself!