Ordered items for children that were flagged with the red gift box indicating would be received for Christmas. Items not yet delivered and tracking information is incomplete so called customer service for status. Per CSR will not make delivery date advertised and will be no deliveries on Christmas day, the soonest expected delivery day will be upcoming Monday. When shared disappointment per CSR hears that a lot especially regarding their slow shipping. There was no offer of anything as an apology or otherwise. When told CSR likely will not order from them again, the response was hear that a lot. Guess one time purchases keep them in business and customers are a disposable entity.