The complaints about shipping are true especially if you live on the east coast. Although they do tell you an approximate SHIP date of your item and not the arrival date. I have ordered from several times for my children and will only order things that are not time sensitive. But they're sales can be really good and they have opened me up to a variety of brands. I like ideeli just think the shipping surcharge should be cheaper or at least give you free shipping for next 24 hrs and not until midnight that day as I do majority of my online shopping in evening.