She went out of her way to help me, not only answering my questions, but providing me with great information. (in 15 reviews)
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I'm not normally one to go to this length, but felt that this time was different.
I operate a company that builds websites and does SEO for other businesses. So I thought I was doing a good thing for my clients by getting them involved with a company called YEXT. BIG Mistake!!
YEXT specializes in getting your website listed on all of tghe major search sites so that people can find your business.
In dealing with YEXT it came time to renew my partnership with them. They had some issues charging my credit card at first for my partner account. After my partner account was renewed they went ahead and also charged me for locations that were not ready to be renewed to the tune of $2999. Their fee for my partner account was only $199.
Well.... then all the bad s**t started. I called them and politely asked them to credit back my card that had been used. They said that their system doesn't allow that. Being in business for myself for the last 35 years I knew that that was incorrect and that any business that operates a merchant account can reverse the charges.
After spending 4 or 5 hours and lots of arguing with (3) idiots at YEXT. I was told that I needed to maintain my partner account so that my clients positions weren't hurt in the search engines. I told them that I wanted to cancel my partnership YEXT and they told me that I couldn't as it would result in all of my clients accounts getting turned off from their platform.
They refuse to accept that I am the customer/partner and that I am right. They should have immediately refunded my money and sorted things out with me, but they again refused to do so. Again, they told me that it wasn't possible.
They forced me to submit a dispute against them through my credit card company (PayPal) and I am still waiting a positive response. Hopefully I will get PayPal to issue YEXT a chargeback for the full amount that YEXT stole from me.
My advice is not to deal with YEXT until they resolve this issue.
I'm not sure how they can be a public company and have so many Better Business Bureau complaints filed against them. I filed one myself as well and the BBB is working on it.
The CEO of this fraudulent business is Howard Lerman and his cohorts are Brian Distelburger, and Brent Metz. Hopefully their names will pop-up on the ripp-off report when folks search for their names.
88 Million a year is an awful lot of money to steal from people. I only wish that YEXT had done the right thing in my case. if they did. This posting wouldn't be required.
YEXT cleared out my bank account without telling me. Now I'm $3000 poorer than when I woke up this morning.
Shame on you YEXT for what I imagine you are doing to so many others that don't want to speak up for themselves!!
YEXT, you can send me back the funds that you stole from me yesterday and this rippoff report can all go away.
Yext is the SEO service that Yahoo demands you pay to correct their incorrect and duplicate listings on their search engine. Google charges for SEO, but they at least let you correct your listing for free in order to maintain the integrity of their search engine. Yahoo does not care about integrity, they just want your money!
My issue is solved now by Yext manager, After I called my bank to refund the payment that one of their rep Phill charged they apologised.
Previous complain, I have a complain, you charged me $449 with out any authorisation from me personally I need my money. I started a new business and I was aware of this amount to pay it for Yext.
Your site was great. Your account serivce great.
However my investment was a waste. I saw no rise in awareness. I have no desire to build Yext by posting updates about my company on your site. I realized I need to change MY site regularly. And adjust MY SEO and keywords on MY site. Live and learn.
I have spent a lot of money trying to move to the top in clicks, and I have been taken advantage a number of times, with no follow up and lack of caring.
With YEXT, I get support calls, great advice, emails showing my Power Listing, and estimates and orders, which I desperately need.
So, I recommend YEXT as the first thing you must do, and watch your business grow.
Eco Friendly Printer
973 224 1132
Greg Barber Company
I want to thank Karina and Rico for being very professional and letting me know that my business wasn't a great fit for their service since Yext emphasizes local clients within 30 miles. My business relies upon client hundreds even thousands of miles away. They offered me a refund which I accepted and were very courteous. I like this integrity and honesty and appreciate how Yext handled my situation.
Felecia was AWESOME with helping me get address fixed and then showing me through the site on things we can do to improve our website and connections to the media.
Even though she was sick, her customer service was amazing! Thanks to her we are a little better off today then we were in months!!
Called to check on my service, and it was perfect timing because I had a couple of questions and things I needed help with anyway. My account manager quickly and easily answered my questions and turned me over to IT support who just as easily fixed another issue I had with my website. I have been extremely impressed with EVERY aspect of Yext from the product itself to the people who represent it. :) You all do an AMAZING job and I am BEYOND THRILLED with your service!!! Thank you, thank you, thank you. . .from the bottom of my heart!!! We have received numerous compliments on our increased social media presence (COMPLETELY due to YOU!!), and. . . .you have made my life SO much easier!!! Thank you!!! :) Keep up the GREAT work!!! :)
When I signed with Yext I was kind of skeptic. It appeared they updated all of our listings for no time ( a work I was trying to do my self with not much of success ). Their client portal is very friendly and takes little bit of time to learn how to manage it, but after that it becomes a very good tool. I highly recommend them.
We have received excellent technical support from Yext, especially today by Elizabeth K.. She was extraordinatily knowledgeable, helpful, empathetic and encouraging in helping with some extremely technical issues. Our expectations were clearly exceeded.
April L. was my customer support rep…she was wonderful! she guided me through the process with lots of patience and understanding! She also spent quite a while with me…which was very much appreciated!!!
I spoke to Felecia today, on some problems I made on my site, that I created. She did an outstanding job in helping me. She was very professional and extremely knowledgeable about her job. She was able to fix the problems and also helped me in some training and how to look things up.
* Felecia is an Outstanding Employee.
Gaming Detection & Investigative Services
We now have two businesses on Yext.
Speed: The listings start going live immediately after you pay, and it takes a few days for your information to populate throughout the networked directories and sites.
SEO: We were able to measure a quick SEO boost from the 20% of the links that have SEO value (not all 50 links have SEO value).
50 Extra Websites Where they Can Do Some Good: But the greatest value is having a very strong appearance in searches where you might otherwise have not been outstanding or not visible at all. Despite fairly strong websites and SEO presence for both of our first two test businesses, we're finding that the Yext network sites might see as many as 200 related searches per month for our little, local, rural test businesses. It's easy to make an argument, that if actively searching customers are in those directories, we want to have an impressive presence. Yext has lived up to all their promises and answered direct questions directly.
Not Extortion: I read a number of other reviews that accuse Yext of extortion for offering a paid service to correct incorrect data on their "Partner Sites." This is incorrect, because Yext does not own the "partner sites." It's not extortion to get paid to fix a third party's mistake. Partner sites only means that Yext has an agreement with that site to allow Yext to insert very informative directory listings and to suppress information that Yext customers declare to be wrong.Yext provides a free service to help you see if important directory listings are missing or incorrect. Then business owners have a choice. Create a profile with each of those websites, manually, one at a time (because they are all separate businesses), or pay for a Yext account to upgrade and correct all of those listings at once.
Tip for consumers: Don't order it with the expectation of updating listings and then cancelling it. Yext works by inserting their frames over the directory's normal display. Yext serves all the new, correct, and enhanced information off their own servers. The majority of updates and all the enhanced information will be lost when / if you cancel the subscription. Think of Yext as a hosting provider that can get your website in 50+ important places to give you a competitive advantage.Ask Gary about Yext
For once a company who lives up to their claims. Everytime I have spoken to the customer service department I have spoke to someone who really wants to help me, They are not miracle workers but deliver what they promise to deliver. This is one company that is a pleasure to do business with.
After working with a client's YEXT account, I became a Certified Yext Partner and now offer it as a new service to my clients. I tried it out for my own site first. It has greatly increased my exposure across respected local business directories and apps that are searched by over 220 million people per month who spend $11 Trillion per year.
It is all about the exposure to potential customers searching for products and services that are local to them. They will search locally online first before they walk in the front door to do business with you. Yext is a great asset for businesses wanting expand their reach, elevate search rankings and increase brand recognition.
Ariel, Camille (and the rest of the crew at Yext) were amazingly easy to work with! I am very pleased with the results so far. I can't wait to see what our sales look like after working with them for a year!
yext may be helpful but business practices not the usual have an auto renewal in policy like many on line scams charged my credit card without contacting me like they said they would i have a right to choose to renewal rather than to it be forced on me and a partial refund is not acceptable likely not to trust them in the future
Tip for consumers: watch for auto renewal policyAsk thomas about Yext
Product is very simple and straight-forward to use, yet the results are fantastic and impressive. Huge time saver and content aggregator - definitely recommended!
Cassi, encouraged me to look at and shared the services that I have received from Yext; but when I said I was choosing to cancel at this time she was very helpful in canceling my membership with a prorate to my account...and an adjustment on the charge at my bank. She was very professional and... if and when I decide to come back to YEXT she will be the reason. Her customer service approach was very satisfactory. Make sure she gets this feedback. Patricia Leonard
Great experience with Ruth, the trainer and I am looking forward to following the analytics to see how participation in Yext helps increase sales. From the start it looks like a great buy for the money, given how may search apps one has access to, and filling in the questions to make the ads are incredibly easy.
Jenna and Kelly were amazing, they were personable, fast, and effective, rarely am I taken back by service, but in this case Yext surprised me.
My listings are NOT very robust and to date there has NOT been much adtl website traffic.
I have had the pleasure to speak to Lauren , the whole time was great great . I hope I get a chance toget her again . Thanks
Ruth was VERY helpful in explaining Yext features and answering my questions.
I'm so excited to see how Yext helps enhance my business' exposure.
Ever since I got yext , when I search my company ne it actually shows up :-)
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