I got a package that put my company visible display up on over 200 business listing sites. (in 12 reviews)
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For once a company who lives up to their claims. Everytime I have spoken to the customer service department I have spoke to someone who really wants to help me, They are not miracle workers but deliver what they promise to deliver. This is one company that is a pleasure to do business with.
I am an Organic SEO Placement Specialist. One of my clients uses Yext and I had no problem updating his info. Didn't cost a dime. If folks are not showing up, the problem is in the business descriptions and probably the categories you have chosen.
Tip for consumers: Let someone who knows what they're doing handle your Yext listings.Ask Seo about Yext
Ariel, Camille (and the rest of the crew at Yext) were amazingly easy to work with! I am very pleased with the results so far. I can't wait to see what our sales look like after working with them for a year!
yext may be helpful but business practices not the usual have an auto renewal in policy like many on line scams charged my credit card without contacting me like they said they would i have a right to choose to renewal rather than to it be forced on me and a partial refund is not acceptable likely not to trust them in the future
Tip for consumers: watch for auto renewal policyAsk thomas about Yext
Product is very simple and straight-forward to use, yet the results are fantastic and impressive. Huge time saver and content aggregator - definitely recommended!
Cassi, encouraged me to look at and shared the services that I have received from Yext; but when I said I was choosing to cancel at this time she was very helpful in canceling my membership with a prorate to my account...and an adjustment on the charge at my bank. She was very professional and... if and when I decide to come back to YEXT she will be the reason. Her customer service approach was very satisfactory. Make sure she gets this feedback. Patricia Leonard
Great experience with Ruth, the trainer and I am looking forward to following the analytics to see how participation in Yext helps increase sales. From the start it looks like a great buy for the money, given how may search apps one has access to, and filling in the questions to make the ads are incredibly easy.
Jenna and Kelly were amazing, they were personable, fast, and effective, rarely am I taken back by service, but in this case Yext surprised me.
My listings are NOT very robust and to date there has NOT been much adtl website traffic.
I have had the pleasure to speak to Lauren , the whole time was great great . I hope I get a chance toget her again . Thanks
Ruth was VERY helpful in explaining Yext features and answering my questions.
I'm so excited to see how Yext helps enhance my business' exposure.
Ever since I got yext , when I search my company ne it actually shows up :-)
I was told for 3 months by YEXT that my web site could not be seen on Yahoo
Today it is still not seen on Yahoo in the state of NH
I did not notice any impact to increasing client contacts.
I requested help late in the evening and in the morning it was fixed.
Thanks a Bunch!
My experience with Yext was very professional and on the money with answers
and questions if I did not understand any of what was being transmitted on line.
I also know if there is something I did not understand, I can always call and
get the right answers. I give it 5 stars, Thank You
I have not received much traffic from Yext regarding referrals. So, I have little experience on rating at this time. Need to be more effective!
Yext is a waste of money, & time. They don't help when you have a problem. & 90% of the websites they put you on, nobody has even heard of, & the popular ones, you can easily manage yourself. If you have your credit card information on file, they try to automatically renew your subscription without prior consent. I had to block them from my email list, because of their constant harassment to renew a service that they never performed in the first place. Is there a zero stars option?
Horrible Company claims to give you free advertise but only to mislead you into a paid package. Very Deceiving. What a loser company!!!!
We actually have not contracted with Yext, but I have looked into them because we constantly get emails stating that our business listing is incorrect on many sites. This was a red flag, because I go to the sites and find that everything is fine. I was also concerned that the Yext staff evidently can't do math. On their top package, the weekly rate comes out to less yearly than what they charge for a year of that plan. When their site shows us "everywhere" we are listed, "incorrectly, not at all, or are missing information on", they also show us as not having a Facebook page. They really need to do their homework before they just keep trying to scam people like this. We have a Facebook page, and our listings are correct on almost every SEO related site.
I am still trying to find out why I went with this company. It is almost impossible to get any assistance from them. I am looking for a way to contact someone for a problem I am experiencing. Not a good way to spend your advertising money.
Tip for consumers: Save your money.Ask Jim about Yext
Yext is such a rip off. Several weeks after paying them they dtill had not update the search engine sites. I have been going to each one myself and updating them. I don't know why YEXT isn't shut down for not following though.
Tip for consumers: Do not sing up. go to each search engine and update your own information;Ask randy about Yext
As quoted by a 'Yext Rep', in a previous response in one of the reviews below here on SJ "... as the business owner is always free to go to each local search site and make updates directly."
This is Not True as with every website that is involved with Yext to correct your business listing, you are directed to a Yext signup that costs a bit of much. For those sites there is no way to update your information directly without going through a Yext fee. This is a bit disconcerting as you have to pay to update your business to correct your current information, which to me is a bit of a ransom. As well this misleads the public looking for correct information on businesses.
Even though YEXT has had my correct information for over a year they have failed to deliver the correct information to any site.
I understand if I agree to their Strong-Arm tactic of the upsale for "enhanced" listings they will charge me in perpetuity hundreds of dollars a year, however since I just which to correct the miss-information and not purchase the "enhanced" listing PLEASE correct the listing for the below company.
Superior Service of Broken Arrow Inc.
836 N 1st Street
Broken Arrow OK 74012
I found Yext.com because my business info was incorrectly listed on 411.com. In order to fix it I was directed to Yext. Total scam!!!!!!!!!!
ANSWER YOUR PHONE LIKE AN ADULT --- writes Yext Sales Agent xxxxxxxxx - I cannot believe that they actually let an agent like this handle potential customers, needless to say I'll stay with my current web provider - at least they know what customer satisfaction is about. Read the reviews ---- Yext needs to rethink their salespeopleship training program - in the words of Zig Z -- selling is something you do for someone - not to someone. I ask that if anyone at Yext would like to chat about this agent, please feel free to contact me.
One of the most illegitimate business models I've ever come across. Yext owns directory listing sites, like MapQuest, and will populate your business listing and information. To include accurate information, you'll have to pay $500/year subscription fee. Customer service is nonexistent but their sales team will stalk and spam you to no end.
I too tried to fix incorrect info on my business with no luck. I called YEXT. They said sorry we can't help you without lots of money. I asked them how they do not consider this extortion. They demand money not to harm my business. Why is this not illegal?
I signed up with Yext. Yes they took my money and I have very nice listings across their platforms. I have no traffic from the listings but very nice listings. Thanks so much to the reviews above I took off the auto-renew feature. They told me bad things would happen. What can happen, no calls, visits or leads from these useless directories, how can it be worse? They have 8 months to make the phone ring!
1 Questions & Answers
Thanks for taking the time to provide your feedback. I know there are a lot of mixed reviews about us and I totally understand wanting to make an informed decision. I'm not certain about what common thread you are referring to, though. Could you maybe be more specific so I can help? I'd be happy to have an open discussing and discuss any specific concerns you may have! We can either continue the discourse here or you can contact our Support Team at (888) 921-8247 Monday - Friday from 9-5 ET.
Supervisor of Client Support - Yext