Wix

Piattaforma difficile da utilizzare per chi non ha già esperienza con la creazione di siti web (ho dovuto più volte chiedere aiuto a un mio amico più pratico di me). Forse non è un caso se spesso e volentieri compaiono banner con scritto "ingaggia partner wix", così fanno guadagnare i loro partner, ma a quel punto é inutile utilizzare uno strumento per la creazione di siti perché tanto vale andare direttamente da una web agency, pagarla e non impazzirsi con qualcosa come wix! Inoltre, il mio sito è stato ottimizzato per la seo - almeno quella base, che è gratuita - e collegato alla Google search console, ma ciononostante non è indicizzato e non compare in nessun risultato di ricerca, né su Google né su bing, nè su duckduckgo. Di conseguenza la gente lo può trovare solo cliccando sui link che ho messo nei miei social. Roba da pazzi!

I have now had WIX almost 2 years. They have violated their Terms of Service by not notifying me about appointments that people have booked with me. They have no customer service phone number, so you have contact them via chat and bot, and then they call you back. No one COMPREHENDS English, though they speak it from a 3rd world country. Even though I have called over 4 times - and the hold times are OVER AN HOUR for each call, and my settings are CORRECT for where they are supposed to send my email for when I have an appointment, they DO NOT NOTIFY ME. They apparently notify the client, but not the OWNER WHO PAYS THEM. Today, my wait time has been over 3 (THREE) HOURS, on chat and on the phone. After over 2 hours on chat, with 3 different representatives (J***, L****, and K********), K******** put me on hold for over 15 minutes saying, "I'm looking into everything", and THEN disconnects the chat within the ONE MINUTE when I did not respond! Apparently, it's ok for WIX employees to keep customers on hold, but they demand you watch the screen every second which is unreasonable. This is not to mention being on hold on the phone with D**** for over an hour, and then a billing supervisor (from Ireland) being snarky with me and saying, "I will have tech look into it". There is zero turn around time for them to contact me back, and it will be by email. Wondering if they will get the correct email since they do not notify me on the email I listed (again, that is clearly listed in my settings and I have done this more than once when they deleted it the first time), for when an appointment is booked. So I would suggest you find a RELIABLE company, with a contact phone number, so YOU do not have to be on hold, being transferred, with the final result of NOTHING. YOUR PROBLEM WILL NOT BE SOLVED. Do yourself a favor, and go with someone else. I have had to refund 4 clients as I was NEVER NOTIFIED by WIX for the session. Terrible company.

On December 24,2024 I paid for a one year subscription on January 22,205 I was told my website had a list of problems. I send an inquiry to find out what it would cost to fix the problems and was told to begin with $150US. How could a new website have so many issues? I asked for a refund and was told it has been over 14 days and I am not eligible for even a portion of my subscription back. How awful the customer service is and experience. Buyer beware!

I will admit, it has been about 10 years since the last time I built a site. Back then, you paid maybe $20-$30 for the website building software (Webs.com), domain name for about 5 years and all the ad building assistance you needed to make it a success.
WIX - choose the wrong template? Give me money
WIX - want a footer? Give me money
WIX - want a header? Give me money
WIX - want to be found on Google? Give me money
WIX - want to fix your mistakes on the website? Give me money
This is the disgusting. I understand monetizing the stuff that used to be free, but to be this grossly money grubbing while serving up rotten templates are just another example of this failure of a society.

Extremely Disappointed with Wix Customer Support – Beware of Their Remote Access Software!

I've been using Wix Studio, and while the platform itself has potential, my experience with their customer support has been an absolute nightmare.

It started when I needed to change a simple piece of text, "JOIN THE MAILING LIST," to an H2 tag on my website. For some reason, Wix Studio wouldn't allow me to make this change, so I reached out to customer support for help. Instead of actually troubleshooting the issue properly, the support agent deleted the text and typed "H2" in its place—as if that was a solution. Clearly, they didn't understand the problem, and after wasting time, they failed to fix it.

Then, things got WAY worse. The agent had me download and install ScreenConnect so they could screenshare and "help" me, but after that, my computer completely broke. After the call, my system got stuck on a blank screen, wouldn't restart properly, and had lingering software that took HOURS to track down and remove.

I had to manually shut my computer down and spent hours troubleshooting and uninstalling ScreenConnect, which had been installed in multiple locations without my knowledge. Even after removal, my computer started showing weird pop-ups asking me to select an app to open links—something that NEVER happened before this support session.

This is unacceptable. Customer support should know how to fix basic Wix Studio issues without causing major disruptions to a customer's computer. I would strongly warn anyone against letting Wix install anything on your system. This was an awful experience, and I expected much better from a company of this size.

If you're considering Wix Studio, be extremely careful with their support team—they don't seem to know what they're doing, and worse, they might leave you dealing with serious technical issues that have nothing to do with your website.

Worst customer services available no support line and takes days or weeks to hear back from Wix worthless support. The information their support provides in many cases doesn't answer any questions. There product is not very configurable and very un-user friendly. They do this to try to force customers to use their "professional services" which is as worthless as their support.

Purchased Google Ad package costing over $235.00 from Wix. Unbeknownst to me this was a monthly automatic renewal subscription. Wix refused to cancel the charge even though I phoned a day or two after the charge appeared on my credit card. Looked at the purchase steps following this refusal and noticed that the monthly requirement is noted only once in the entire purchase process (in fine print). Excuse was that they are only agents for Google. Hard to believe there is no provision in the agreement between the two companies dealing with refunds. I would suggest that Wix web site is over whelming and unless you are already an expert in on line selling, you will not be well served with this supplier.

I was receiving emails from someone on your sight regarding my unemployment. They ended up getting all of my personal information. I spoke to someone through the company and got no results. Now someone is trying to get more information from me through wix. Someone tried using my information to collect unemployment. I am holding you personally responsible

Bought a domain because they tell you to buy it in order to publish your site. Guess what, it isn't that easy or that cheap. Once you buy a domain, you have to pay for a 'provider' or host, which could be wix or another site, but they don't tell you this up front. They are scamming people. Their customer service is robotic trash.

The site co-owner died 2 weeks ago. I asked for a prorated subscription refund. As the site is not need and the current subscription ends 12/25. They continue to deny the request with no reason being given, even though it states on the website that you can request a refund if extenuating circumstances happen. Now they cancel the site but refuse to refund any of the money that I paid. This was the former site, https://www.cindyblackburncj.com/

After spending two weeks building a site, I get calls saying, "your site is off center." Its perfect from the Wix editor! I was very happy with Wix, but now I feel their engineers overlook correctible issues. I read its a "known issue" which requires me RE-DOING all my work in columns...which is complicated because columns screw up the mobile view! Similarly, there are other glitches like not being able to resize mobile sections and being stuck with huge gaps. I'm very frustrated but give it 2 stars for what it does well. Its buying a nice car that only has a problem with the windshield randomly shattering.

They steal your money! We started a website and we're excited for the oportunity as a small veteran owned business. After a move because of getting re-stationed, we have tried uncussesfully to get bank accounts changed and to contact customer service. They are holding almost 7,000.00 of our customers money and we can not get hold of them to refund the money or get it deposited to fulfill our customers orders. Multiple attempts to get resolution since the beginning of July have fallen on deaf ears. Web hosting is great, but DO NOT use them for any financial transfers or website orders. They will not send you your money.

I paid for a Core plan (annual) that renews May 2025. I decided that at the time of my renewal, I would like to downgrade to the Lite plan because I will no longer need the features in the Core plan. When I completed the downgrade, their system said that my account will downgrade to Lite May 2025. When I refreshed my account, it had already downgraded my site. I lost all of the features of the Core plan. No refund. No credit. I chatted with two of their reps asking them to simply put me back on the Core plan until I renew (as their website said would happen). I was told they could not do that.

The first representative was no help. He had no clue what he was talking about so I ended that chat and started a new one. The second one advised me to request a refund. I did as I was told and it was denied.

So, I have paid for a Core plan and they have me on a Lite plan and refuse to refund/credit me or put me back on the Core plan as before.

I currently have event registration running on my account in which I have Facebook Ads promoting it. Because I'm on the Lite plan no one can sign up for my event unless I pay $87 to upgrade back to the Core plan.

When I asked the representative, why do I need to pay again for the Core Plan when I've already paid for it, he had no answer.

I suspect that experienced web designers can do a lot on this platform. However, for someone who knows a little bit trying to handle her own this was an absolute nightmare. So-called "experts" who return your phone calls know less than I do about web design and how the site works. I could never get registration forms or payment plans to work properly. I spent hours and days trying different people and different departments, and only one person actually seemed to be able to figure things out, but even his solution didn't fully work in practice. I finally gave up and got help to move everything over to another platform and I'm MUCH happier. Do not use this platform if you might need help from them making it work. If you are a self-sufficient coder, it is probably fine.

I have been struggling to build a site with Wix for over a month now. Their platform is so rudimentary and inefficient it blows my mind. I am accustomed to building sites with real software, not this crap. But my client wanted to try and save money. However, he could never afford to pay me for all the time I have wasted on the phone with their reps who cannot even answer my simple and appropriate questions. Yesterday I was told that the "advanced support team" would be calling me at 2:30 pm today to try and work out any "bugs" on their end. It's now 3:15. So I requested another phone call via the website. This last conversation was with a woman who barely speaks English. She put me on hold for 11 minutes while she tried to figure out what happened to my incoming called, and then the call was dropped! I am beyond frustrated with Wix and their customer service. If you want a functioning website, stay away!

Don't be fooled. It's a constant grab for your credit card. They are horrible. After you pay 1000's which they claim is 199.99.
Well you can't do $#*! for 200 bucks. Use the Editor-charge! Make your own coupon to post another 300 a year. It's literally making it impossible to market.
I wish someone would have been honest. It's 5 grand and even then we can mix $#*! up and make you pay for other things. I'm in debt, made 0 sales and cannot banner advertise across my own website without paying more. Now, I'm also frustrated. Use Shopify.

Wix did an "auto renew" charging me many times more than last year with no prior notice. I have opened a complaint on PayPal but they refuse to rule in my favor. Wix cancelled my website but has not refunded my money. Very poor customer service. I would never recommend them.

Now you can't get Wix support for free at all, even through chat. I pay hundreds of dollars fo premium plans and now they want $55 for the occasional support I need. I am thoroughly disgusted with their overall business model and I rue the day a "Consultant" convinced me to go with them. Another six months until my plan expires and i am gone.They will however be happy to keep the unused remainder of my other service payments. Don't ever pay for yearly, you can never change to monthly.