Customer service is a problem if you rely upon their online support center. (in 11 reviews)
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While WIX has finally given access to a telephone number to call for "Support" i.e. questions on billing, site and technical issues...
...they are VERY DECEPTIVE... they list time to call desk as if they are 7 days a week available...but never pick up and route you to schedule a call and give you a call-back time ONE WEEK LATER
...who needs that if you are having problems with your site or them connecting it to your URL????
...If you are in business...can you afford to be OUT OF BUSINESS FOR A WEEK?
Their CUSTOMER SERVICE SUCKS!!!!!!!!!!!!!!!!!!! Use GoDaddy...for everything.
Worked with me to resolve problem.
A customer service # is hard to find. I never saw it on the site but when I printed out my invoice it was on the bottom. 1 800 600-0949 by the way. So minus a star for that not being accessible but when I did get a hold of someone they were awesome. I had failed to turn off auto renew, they refunded me even though it was my fault.
Wix is better than others I have tried for site building I just didn’t have the time to make my sites work for me and $ just got tight. So the core service they offer is good. If they offered more access to customer service, like a find-able # and/or chat, at least for the payed plans, I would say they are a very good value.
A lot of people were saying Wix was a great website builder, so I tried building a fun blog. A lot of the website templates require you to pay money! I could only find a few that were free! I picked a blank website template and tried to start building a blog. It took me almost 3 hours to complete my website! I tested the site, and nothing would work! I tried clicking some of the buttons on the site I created, and nothing worked whatsoever! I deleted the site because there was no point on keeping it, because it didn't work. All of my hard work was gone. This was a total waste of my time.
I know there are some bad reviews about these guys, but I have had an overall positive experience with Wix. I have been using them for years and have designed about 6 wesbties with them. yes it's hard to get hold of their customer service, but when you do they're quite helpful. It takes a bit to learn how to create these sites, but once you do, you can make really groovy websites that look like a pro made them. Overall, from my experience, I would recommend these guys.
I have a good experience in Wix. Currently, I have three websites in Wix for which I am paying $150 for each, which is ridiculous. Now I am migrating to WordPress finally. Let me shortlist my feedback
1. Good for SEO, but not great
2. Limited features, If you want to implement any extra feature own your own through Coding you can't.
3. No custom URL, or you can say longest blog post URL.
4. most of the apps are paid apps.
6. Load every element indevidually
7. if you add more than 3-4 apps the site loading speed becomes critical.
Currently, one of my sites gennibbles.com is there, even that also I will migrate to WordPress. So my final word is Do not prefer Wix, take some time to learn WordPress and then make a website. You can find many tutorials to built a WordPress site, so don't worry go with WordPress instead Wix.
I stopped doing business with WIX in November or December 2014. I found a hidden enrollment billing of $50 showing up on my November or December 2015 credit card statement. Received NO notice of re-billing. I disputed the transaction through my credit card company. It has been my experience that companies are pretty gracious and quick in removing these kinds of hidden enrollment billings. Not Wix. They are still playing hardball and demanding payment. For what? I closed my website in April 2015. I don't even know what they are charging me for.
I've created a website with these people but every time you ask a question (and let's face it, if you're not a super cyber geek, creating a website is a technical minefield), they just spin you around in circles seemingly never bothering to read your initial query. You then follow this up trying to explain exactly what it is you are trying to do (in baby talk to avoid confusion) and they again send a one sentence reply with useless irrelevant links and again do not solve the issue. They ask you each time, "should you require further help, please let us know" and around and around we go!!!!!! Read the $#*!ing question $#*!s!
Wix.com stole my money. We started a monthly subscription but they took an entire years fee without warning.
Then they cancelled their relationship with the primary ap that my site was built around, "simply book me" again without warning. Because "simply book me" can no-longer connect to my wix page, it has destroyed my business, costing me in excess of $120,000. I called them but they refused to answer for a nearly a week, basically being closed the entire thanksgiving holiday. No emergency number is available. This not acceptable for a server that business are dependent on.
Wix is a waste of time. They will charge you for no reason and wouldn't tell you why they have charged you. The worst part is their so called customer service. I don't recommend wix , rest is upon you. I would give my money to starter like "TemplateToaster" http://templatetoaster.com instead of this experienced DIY builder like Wix.
I have considered this and I think every poster on here should come together and let us take a class action against WIX. If more and more people come together and start taking these companies to the courts through the lay litigant avenue then these companies may just begin to treat their customers with the respect and support needed. Especially paying customers. You pay for a service, if such a service is not fit for service then it is a possible action of Fraud. making the Directors personally Joinder in the court recordings with rogatory recordings, this can have real standing and meaning.
Who orders an items looking prior at the shipping and return policy? While buying, Wix charges shipping cost for every item, however small the item cost be (e.g for a $1 item too it has $1 shipping). And while returning every items, it does not cover the shipping cost. And the shipping address I was provided with was in Canada. Imagine how costly would it be to return every item there? A big chunk of my refund will go in that. So I decided not to return even if I did not like some of the items and keep them as it is, eventually going into the garbage.
I spent countless hours building my website. When it came time to connect it using my domain name, I couldn't. Why? When I attempt to connect my domain name, I got an error message ("sorry this name is being used by another user"). So I contacted Wix so-called Support, by the way the only way to contact them is by email, which you have to wait days for a response, if you ever get a response. So after I contact them and they responded several days later, I explained the problem even attached a print screen of the error message. They responded that I still had an old account, which was under a different email address which I no longer had. I had an account with Wix about 2 yrs ago, which was a monthly account that I cancelled. Well, thanks to Wix so-called Support, it didn't get cancelled.
I sent a response that the account was suppose to been closed 2 yrs ago. Several days later, I get a response from a different so-called Support person saying the account was closed. REALLY, then why can't I connect domain. couple days later, NO Let me tell you I signed up for this 14 day free trial 3 times and cancelled for the same reason, hoping they would fix the problem because I really hated to cancel it because it look GREAT plus all the time I had spent building it, plus I was scheduled to go online November 1, 2015. Well this was the LAST TIME dealing with this so-called Support Team! My reason for cancelling this time way, "Reviews are right, your Support Team is a JOKE." I also added that they were trying to delay fixing the problem until the 14 day free trial was up and I couldn't get my money back.
For all these reviews giving Wix a 5 star review, MUST be getting paid . Wix is far from even thinking about a 5 star review.
Tip for consumers: Their Support Team is a JOKE, if you have time waiting on a response, go for it. If you have addition time (days) wait until they fix the problem, go for it. If you want GOOD customer Support, STAY AWAY.
The price is OK, BUT, there is no real-time shipping with any of their ecommerce packages, which means you loose money in shipping fees.
If you dont have a GOOD Support Team in place, the business lacks when it comes to, quality.
I understand everybody not happy but you got try it for yourself, so i did and tell you truth it its not all bad i never had problems with it and i had a website and account before the html5 came out. i never had problems once and they do reply really fast many some people didn't have lucky or never gave it a chance.....even did something wrong only thing i dislike is plan prices but you might pay little more thats pretty it. if i were you i would give chance
The sites are slow, terribly optimized for mobile, and possibly the worst for search engines. On top of that, don't spend too much time designing your site or editing it, because at least once a week, Wix's design tools won't allow you to save all your work. 4 hours down the drain each week, at least! If you have a real business, stay away from Wix! You're much better off spending a little more money with Squarespace, Setmysite, or some kind of actual website solution. Wix is nothing but a toy... a very poorly designed toy.
Tip for consumers: Here's a tip, there's much better solutions! If you want to do it yourself, Squarespace is way better and worth the extra money. If you want someone else to do it all for you, Setmysite is the way to go. And for ecommerce, Shopify is pretty good. I've used a couple different services over the years with Wix being the most recent, and it's by far one of the worst! Not as bad as web.com, but close. Squarespace or Setmysite are my favs.Ask Allen about Wix
I have tried a few other website creator, and WIX is by far the most practical, resourceful, and yet affordable one I have tried. It was recommended by a book publishing designer, friend of mine, and besides being able to fully create my website in one day, I also received a, effective customer support assistance when I needed. The technical support representative quickly accessed my computer, identified the issue, and the problem was immediately fixed. I was speechless to see my problem solved in less than 5 minutes. I am giving 5 Star for my overall current experience 10/12/15
Well for starters customer service is a joke you have to write your complaint and wait for someone to answer on the help page. and nothing changes to add to the web page unless people vote on it. WTF really. your supposed to be helping me make money not lose money! I cant change shipping charges on each individual item!. I cant give shipping discounts if a person buys more than one item from me and I was told to create a coupon for that. then they could use it for buying just one EZ salsa and I would lose money. this is not E commerce friendly. it is great for everything else. looking forward to taking my business somewhere else
After trying Simple Site which is magic but to simple, Web.com stole my money with no support etc, I am now at a stage where I do not know what to do. Private companies took my money and run, so at the moment I just use Wix for a free ride to have some type of referral address on the web. Going to try Webstart and see after all the bad reviews if any good. Will also just try a free ride until I am happy.
Tip for consumers: I built my site http://sa-big5.wix.com/holiday-sa with ease. Just find that inserting a code like Payfast (South Africa) it was found and then wanted to edit and it just disappeared. Another bug for me is that the tick (Show on all pages) comes on automatically when just touching it. Painful after publishing your site and then need to go back as you have double text elsewhere and now need to find it. I also do not like the fact that I can only upload a Youtube clip and not my own clip from my PCAsk Sepungu about Wix
Why oh why does Wix offer simple explanations that do not work for normal fixes? Now that I have bought the service and transferred my own site name, I am really questioning the move!!! I try to delete a page and it tells me to go to something that doesn't do what it is supposed to. I try to link my only two pages and that seems to be cray-cray!
I am a sole proprietor and every penny counts as I start up my business and budget for diapers. I feel completely robbed by WIX. I have worked very hard to follow their suggestions so my page can be found in a search to no avail. I have a pay account so I am not a free loader. I can do any combination of searches to find myself and even on page 20 of google I am nowhere to be found. I really hope someone looks into this to determine if they are in violation of any advertising laws. I am so devastated after spending countless hours trying to create my page and then find it online. I have researched and tweaked and tinkered but WIX does not deliver! My peers who used other methods of creating pages such as square space show up on the first page of a google search and they did not pay any additional money to google for this. There does not seem to be any customer service at Wix and they have made it very hard to rate them or find out about them since apparently they didn't use WIX alone to create their advertising propaganda.
Having your own website to advertise your Business, Goods and Services is the way to go. Almost everyone has their own website. It's the way to advertise, it's actually the way to go.
A few years ago I was about to pay for a ten weeks course in Web page designing, it never happened until about three months ago I saw an advertisement on a particular website inviting people to join the website designing boot camp. This boot camps goal is to help people to set up their own personal website in two days. The cost is $10,000 (ten thousand Jamaican dollars) and you are to take your credit card with you to pay an additional US$60 for the Url so that is pretty much JA$16,000 (sixteen thousand Jamaican dollars).
I mentioned it to someone and they told me not to pay any money to set up a website because I can find a site on the internet that can offer me the service for free. I decided to search for myself and gave up until I stumbled on wix.com. I decided to try it myself, by the way, I am not very technologically savvy. I do pretty good on Microsoft office applications but I know little or nothing about web page designing. Anyway, I decided to go on the website and try my hand at it. To my great surprise, and happiness I was actually able to set up a website on my own. I actually started it today on wix.com, I am not finished yet, I have saved it to continue because of time constraint. That is the reason I have decided to do this review. I have gained satisfaction and I want others to benefit too.
Well, I know it has helped me because now I can create a web page and this I did for free and I also have the knowledge on hand to share. So if you ever think about building your own web page why not try wix.com you will be glad you do.
Tip for consumers: Great Service, try it, you will be glad you do.Ask Morine about Wix
I just read Wix ad about written in html and Google indexes these sites better, could not be more from the truth. I used Microsoft front page 16 years ago, then Dreamweaver and RapidWeaver. All of these template companies are trying to capitalize on people thinking they will have a cheap site. The real bottom line is that the average person would have to spend hundreds and hundreds of hours learning real organic SEO. But WIX and companies like them want you to buy their templates and after you realize no one is going to see your website let alone be built to engage users and attract more inquiries. Then comes the search engine optimization fees and they go on and on. After you quit paying them, your site will drop whatever search results you may have. I have rebuilt sites from WIX and others alike. WordPress built correctly all along utilizing proper plug-in and loads and loads of hours learning SEO, which is constantly changing, leaves you trying to be a webmaster and now cannot work your own business. The sites I rebuilt of WIX had dropped dramatically in ranking from my first build many years back. I explained to the person building the WIX site where to place basic SEO and after checking later when his site went from page one to non-existent, I saw no titles, descriptions keywords Meta or anything. Google has made it more difficult for home website creators to build a professional site that works. You get what you pay for and on the SEO side you just lose a lot of money every month. WordPress is tops for SEO and mobile friendly websites. But it does not just happen. WordPress is difficult to work with and takes a lot of maintenance. If you just want to build a personal website that does not need to generate business or income, then WIX is a possibility. Also, I came across a WIX ad on Facebook bragging how great their sites were and search engine friendly. I ran basic Google guideline tests and the site speed was below 50 on mobile and had little to no SEO built in or optimized with tags etc. I hate to see the average consumer be misled and have an effect on their time and business. At least a warning before believing a company ad give people an option.
I was reading all these poor reviews so I decided to call the Wix Customer Service to find out for myself. I was informed that I had to wait 4 minutes so i hung up after about 2. In about 3 minutes I received a call from a Wix Representative asking if I needed any help. I explained my reason for the call and he asked I was having problems with my site. We talked for a short while and so far i am very satisfied with their service.
As for building my website, I was encountering some problems but I quickly realized it was my fault because I had not taken advantage of the tutorials. After I read up on the information i am very happy with my site. I have added some animations, etc.
I´ve been create an website on wix.com in 2013, made payment, but my website never has been online, also i´ve tried to cotact them they never replayed. Now í´ve seen n my bank account they has charging bill over thereof reveniew domain, servisce they never provide, i´m tring to remove my account, found so difficoult!!
June 16, 2015 at 7:44 pm
Worst company for excuses! They closed my accounts without even bothering to call and attempt in getting my new card information. Managers and supervisors are Fuking rude! They said they sent me countless emails, and it’s very true. However it’s never just important emails, it’s countless spam emails that have nothing to do with your account, and after serveral a week, you just stop looking at your emails involving them period. I spammed there emails, of course I didn’t want them, so not knowing that the important ones went with them. Who fault is that? Mine or there’s?
They demand respect however have no respect for you, did I link my email address with them for the purpose of being spammed? Did they ask me for permission to send me crap Countless times a week? No! Yet when I loose my wallet n forget to link up new card, they are still expecting me to check email. What a joke!
Now they use the excuse that they don’t have enough people, or have way to many clients that they can’t afford to call each one to maintain a relationship with them, when in fact they are the ones Fuking up to start with. Don’t demand respect from your clients when you can’t afford to give them any at all, we shouldn’t have to click on spam button, when you should have enough respect not to send us endless irritating emails to a business email. We have other clients we need to focus on, and sifting through your $#*! isn’t on our list of things to do.
Another excuse used is that we have an option to filter what they send us, we don’t work for you, yet they make us do so! How is that respect? We shouldn’t have to worry about you taking advantage of our kindness in such away. A-Holes!
For three months my account has been down, you would think I would have gotten a call? Nope! Well sir we don’t offer those service, however threatening you is one they offer! Or telling you well you have other options, n can go elsewhere! I think we should! I think you should tell all your long term clients who have kept you in business to go somewhere else! Four Fuking years of business with them, and I’m not owed an once of respect.
I fact the manager was rude, demanding, sarcastic, would not stop interrupting, and kept trying to lead the conversation to what he wanted it to be. Him and his fake apologies, meanwhile being no better then his other employees.
If we aren’t worth the time to get a call to let us know there is something wrong with our accounts, then we all should be telling wix.com to kiss our asses!
While I am happy with the way my site looks, the continuous problems with the mobile version of the site and the buggy newsletter sign up feature have made creating my site using Wix.com a costly mistake. The biggest issue is that my site does not load on Safari on mobile devices, specifically iPhones. Multiple customers tell me they can't load our site and every time they are trying to load it on their phone. My first trouble ticket was submitted on March 5, 2015 and as of May 13, 2015 the issue has still not been fixed. All of the service reps have acted like this is a problem specific to my site and even my mobile service provider, but it definitely is not. I have spent several hours on the phone with Wix.com with no results. I even spent an hour on the phone with AT&T because Wix.com tried to blame the issue on them even though customers with Sprint and Verizon were experiencing the same issues. After the last call to Wix.com, they escalated my ticket to a "Development Team". It has been 3 weeks and I have still not received a response other than they don't know when it will be fixed and they can't give me any expectation at all when they might have a better answer.
The thing that really concerns me is that I found a thread on the Wix.com support pages that makes clear from other users that this particular problem has existed since at least September of 2014.
Check out here if you would like.... https://www.wix.com/support/html5/ugc/4ce2d93b-c20f-4c15-921e-206ad9f63ff5/ec14e3b4-8c7b-43ba-b94e-cccff973c4b2
Either Wix.com has no intention of resolving this issue or they cannot resolve it. Neither of those options are acceptable if you have any potential customers that own an iPhone.
It appears that I am forced to recreate my site elsewhere, which is a tremendous waste of time that I do not have.
Please do yourself a favor and find another place to create your site. While the charges to use their tools and hosting are generally reasonable, you probably won't be compensated for the time it will take to recreate your site somewhere else when the very basic functionality of your site cannot be provided as promised.
3 months ago wix took a renewal payment from my credit card. I did not give authorisation for this. I requested a refund from them. 3 months ago they disconnected my website and have still not given a refund. I recommend anyone looking for a provider to steer clear of wix. Absolute rip off merchants!!!!!
I purchased a site off wix, it advertises £7 per month so put details in and they took £111 out of my account, now find they have billed me a further £26, if I try to access my account on wix it says whoops you don't have one yet so I cannot do anything. They say go to support that sends you to the pGe to buy the services, i have tried several e mails to try to resolve and get the same advice even though I have told them it's not working, they now have 5 working days to sort or I report them to the relevant Authorities, in May opinion a rip off just avoid,
Well, Wix doesn't have a courtesy to inform its customers about the fact that their information regarding premium offers are highly deceiving and faulty, for instance, that the so called free vouchers, as just one of the examples, will not at all be free for most users at all, the users are not informed about that IN ADVANCE! That was a final drop for me, I'm going to end my relationship WITH WIX, for I have been charged by Facebook DUE TO NOT BEING INFORMED ABOUT THAT. That's just one of the examples of how Wix lures its customers into buying by hiding the facts or in other words lying to their customers. I find such practices absolutely unacceptable so that was final drop for me and I'm looking forward to switching to some other platform, but it cost me dearly, so beware, Wix will rip you off.
Don't get me wrong, I like Wix, and it was a good place to create a website for my school project. I only have two problems with it: I couldn't figure out how to put it under a different URL, and I think it does cost money for certain things, so not free as advertised. Although my experience was average, please try it because people have different opinions. : )
There's no doubt you can build a great looking website using Wix in a relatively short period of time....but you can't test the essential features like member login until it's published on a live domain ...then the Wix business model starts to bite...for example if you want to send a 'thank you' email to people who become members of your site you get hit by a subscription model that's a TOTAL RIP-OFF - £57 A MONTH IF YOU WANT TO SEND OUT MORE THAN 20 EMAILS....you're only allowed 3 for free....and despite what they say sending yourself a test email DOES count against that...so it's incredibly misleading saying the service is 'free'....trying to rip people off on such a basic feature is a ridiculous business model and ensures that no one with any sense will ever use the product again. It's a shame...great website builder wrecked by greed...
Tip for consumers: Only use it if you don't need anything beyond basic...all the apps that do anything useful have a premium price tag....Ask star about Wix
I really don't know how in the world there's a good review for Wix, they are Just about the Worst Company Ever.
Costumer Service is a Joke, there's none, since it never work. They don't care, and they probably pay a lot of money to have good reviews.
As soon I can, I take my website out of the junk. Enough is enough.
I tried, I tried and I tried, I contact them, I ask them to phone me, they just don't care, they continuously sending me the same stupid answer refuse to call me.
It should Ring the Bell when a company don't have a Phone Number for you to Call, That says a lot, we just ignored, and as result, I'm paying the price because os so much Fake Review. Well, it can't be true if there's any good review about this company, they are Just Bad and don't care!
since i have switched to wix there hasnt been a day where everything runs as it shold.
from my site showing up without an error page to sending emails and shoutouts which never works right. DO NOT USE THESE BUGS FOR YOUR BUSINESS. YOU WILL GET COMPLAINTS CLIENTS DONT RECEIVE EMAILS AND NOTIFICATIONS, YOU WILL LOSE MONEY COMING IN BECAUSE SITE DOESNT WORK, YOU WILL DESTROY YOUR BUSINESS. A BAD JEW OWNER THAT LIKE ALL BAD JEWS KNOWS HOW TOP ATTRACT AMERICAN BUYERS. THATS WHY THE COUNTRY IS IN RUIN AND WELL DESERVED
Last year, I purchased a website from Wix.com for a project involving a motel that I was working for. After I left the property the owner said that he wouldn't need the website anymore and went behind my back to get a copy of the completed site from WIX.COM. When I reported the copyright infringement to WIX.COM, they absolutely ignore it. Beware of how WIX.COM operates and be informed that these guys do not accept SSL certificates.
Editor never EVER finishes loading, no matter what I do, what browser I use or what computer I use. Unfortunately this lump of $#*!e is what I got dumped with to make a films blog for one of my units in Sixth Form and I'm going to have to submit an unfinished unit because of this. Utterly $#*!ing useless.
I, too, have a problem with WIX. The bait and switch stuff is true, yes. But, also, something else...
THEY MAKE IT VERY DIFFICULT TO CANCEL SERVICE OR REMOVE YOUR CREDIT/DEBIT CARD INFORMATION.
This is a bad red flag for ANY company. "We cannot remove your credit card information". Whatever. All you have to do on Amazon is click DELETE MY PAYMENT INFO and it's gone in a flash.
I had to cancel my premium subscription (which I did to begin with), then I had to delete my site (which I did to begin with--and they HIDE the DELETE SITE BUTTON, lol)... HOWEVER, they don't tell you that you have to delete your site from TWO DIFFERENT PLACES ON WIX in order to delete AKA "destroy" your account.
One star. I wish I could give it zero.
As an update to my previous post on Wix.com I would like to add the following in all due fairness:
I have not experienced any noticeable site -based upload or updating delays. such problems might occur to users that have slightly incompatible browsers. I recommend using Mozilla's Foxfire and all works well.
Certain personal website additions are actually easy, provided that you know where to look and access the features. Figuring this out comes with more sit use, familiarity and experimentation.
Customer service is a problem if you rely upon their online support center. Call 1 . 800. 6000 . 949 and bypass the foolishness and waste of your time. You can schedule them to call you, but that could take a while.
Most frustrating is the long time between getting the Microsoft Bing controlled search engines (Bing, Google, MSN, etc.) to recognize and actively list your website. This can take several weeks to a month, yet you pay for the lost time. This may not be the fault of wix.com, but no party should get paid for services not provided.
Now that my www.motometercentral.com website is up, running, with the hits coming in and the traffic building I am generally pleased and my familiarity and mastery of the sitebuilder growing successfully. Just a learning curve issue.
Updating, enhancing or altering your site can be done on a very frequent basis without restriction.
I actually like this sitebuilder more and more once you know how to manipulate it. (Wish the mobile site viewer worked and views exactly like the regular desktop version. And, that the app worked with iPads and Mac iOS (8 or any other version).
Probably best website creating software available. Still have something to improve.
Wix is decent, but the "pop up errors" KILL ME. I used Wix for about 6 months, and three times an error message popped up not allowing me to save my changes. The last straw came when I just updated all the pricing and descriptions on my services page... I got hit with the error message of death and all my changes were lost! There was no customer support or phone numbers I could get through to. I was only able to find support boards with people complaining about the same thing. It was a nightmare!! I own a mom and pop auto repair shop and really don't have time for "errors" like this that waste 2 hours of my time. I switched to SetMySite 3 months ago and I'm pretty happy so far. Their websites are reliable and easy to edit yourself, plus I can always just email or call my account manager to make the website changes for me. It's a nice deal.
As for Wix, I'm done with them. Losing my work three times is three times too many :/
Tip for consumers: Save your work every two minutes to avoid "saving errors of death!"Ask Manny about Wix
I have been using wix for a couple of years by now.
They have been improving their options.
Price wise... well... there are better prices around. They should consider competition.
But overall, I'd say a good catch and choice.
11 Questions & Answers
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