Rod C.

Without notice, my annual fee jumped from just over $95 to $159. No documentation for price increase announced. Lady in customer service completed my refund request and said it may take 20 days. Less than two hours later, I got an e-mail denying my refund request.

I waited for 30 days and never got my order. I had to file a claim on my Paypal account for this transaction which was initiated through a Facebook ad.

Great merchandise and service after the sale. They usually stand behind their products and advertising.

Great service, free shipping with Prime and easy to return if not happy with merchandise.

Free shipping, or shipping is actually included in the price.

Merchandise is very over-priced and the same or better quality is available at local outlets or online for much cheaper.

They may promise lower prices, but Hotwire and Orbitz beat them every time.

Merchandise may appear on the website, but is often out of stock online. This has been a problem for the last 3-4 years with Target.

Products are stylish and not very expensive, but if you have a problem and need customer service, don't hold your breath. One order for my wife arrived with two holes in the seams around the neck and when I finally got someone to answer the customer service line, they told me I had to take photos of the holes and e-mail them to their customer service department. Then then finally sent me a return merchandise request and credited the account about two weeks later.

Be very careful that you check their shipping costs twice before clicking to finalize your order. Twice now, I have clicked and requested normal delivery and when I reviewed my order, the 2-day shipping for $26.32 was highlighted. I called customer service and stayed on the line on hold for 32 minutes before I gave up. I sent a request for stopping the order by e-mail and have not heard back from them.

Once again, products are cheap, but nice. The customer service is beyond terrible.