I have spent quite a bit with Wayfair and their customer Service Dept has been very cooperative. (in 53 reviews)
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Terrible experience with outdoor upholstered furniture. Foam material disintegrated after two months and they would not return, replace or repair goods. Lousy lousy customer service. I am in the design business. This company will not last selling inferior product. I have photos too! Very bad!!!
ordered a Christmas tree, started to put it together and it as the worst piece of crap I have ever had in a fake Christmas tree. I will never, ever, ever, purchase ANYTHING from them again.
We have ordered 10 different items from Wayfair and have been extremely happy with every item..Dining room chairs,rugs,kitchenware,lamps,shelving are just some of what we bought..All items were delivered in the time frame we expected and were in perfect condition..We did have one question for customer service and they answered promptly and with knowledge..We have used a decorator for some advise on redoing a whole living room and she uses Wayfair a lot..We have many friends using Wayfair and I have never heard a complaint..Every company will have isolated problems-even Amazon makes mistakes...
This is the most unreliable company I have ever dealt with. I ordered a shoe cabinet which was expected to be delivered in 7 to 10 business days. It's been over a month that I am still waiting for it. Delivery has been scheduled on number of occasions over the last few weeks but still no sign of the cabinet. Company promises delivery every day without timescales. I can write up a huge paragraph about my complaint on this. I am pregnant and due any day now. We moved home and my stuff is everywhere in the flat waiting to sort out. Company is blaming the delivery company but I as a customer feel that I placed an order with the company and not the delivery company. This is the third week when delivery has been promised and I am stuck at home waiting for it to arrive before my baby does. Highly frustrating and can't even cancel the order now because no company will deliver the furniture before Xmas if I am lucky.
ordered a day bed for grandchildren's room....good new is they are doing the right thing......bad news who ships a day bed with out springs for top part and rails to mount it on.........Wayfair of course.....they are sending what we need but will be another 2 weeks..No real reason from cust service except oops..............Kids will camp out on the floor until Grandpa gets the right stuff..........O well
Watch out for these crooks! I ordered three sets of these chairs. I received two our of the three, although was charged for all. I called the shipping company as I received tracking information. I was referred to "customer service" who then informed me that I would have to pay a higher price for the last set as they "oversold" them at the price I paid for. DECEPTIVE SALES PRACTICES!! Be warned.
I knew the product had been treated roughly when I opened the box and there here was an explosion of Styrofoam. One piece of wood, with its screws, was ripped from the front panel. I was able to fix this. However, I was not able to fix the many scratches and dents. The worst problem is ugly patches on the front panel where the stain failed to take hold. No decent outfit would have shipped a piece of furniture with that big a problem in its most visible area.
This was my first order from Wayfair.com and I was nervous about spending so much (well over $3000) with a company I had never ordered from before. Unfortunately, I should have done my research beforehand. It's been almost a month, and I still haven't received my full order. I have received 2 pieces of a 3 piece sectional couch (each showed up on a different day) and the last piece keeps mysteriously being pushed back on delivery, even those it shows it shipped with the rest of the items. Additionally, another furniture item has yet to show. I wrote a lengthy email to their customer service explaining all the issues I've had with the order (there's been a few), hoping they could make it right. They just responded with tentative delivery dates which I could've gotten off their website (if you're lucky enough to get logged on without receiving an error message as their site rarely seems to function properly). And that was it. No sorry for the inconvenience, no here's a discount code to use on a future order. Nothing. I will be taking my business elsewhere.
This was probably the first and last time I didn't research a company before ordering an expensive vanity. Lies about shipping dates, lies from shady second tier delivery companies who probably delay delivery because they don't actually have the merchandise in their warehouse but are a cover for Wayfair's slow and dishonest time tables they give customers. Sorry Wayfair, but word of mouth about your hideous customer service will bury you and Forbes will write be writing an update on your demise! You cheat, you lie, you assume stupidity, you lose.
I placed an order of bunk beds for my children back in end on august. A few days after I ordered the product they sent me an email saying it was on backorder for a MONTH! I patiently waited over a month because they didn't meet the original timeline. The product came in 6 boxes, as the delivery people brought it in one by one I saw one of the boxes was completely open and things were coming out of it. The delivery guy looked at me and told me that the box is really flimsy and easy to tare. I noted this on the invoice I has to sign. But I also decided to open all boxes and check everything out later that night. I found out that one box had hardware missing, one box had a damaged piece and the box that was originally open it had 3 pieces that were damaged. The same night I filled out a form online at wayfair for ordering replacement parts. The next day Daniel called me and I went over the parts with him. He was very nice and happy to help me. The next day he called me and told me that the company didn't have my parts and it was on backorder AGAIN! I could not believe it was happening to me again! He said he was sorry and gave me a 50% discount on my order which is the only reason I agreed to wait another 2 weeks for the replacement parts. Each time I was supposed to get the parts I had made arrangements with family members to watch our kids that are very small for the day so that my husband and I could put together their bunk beds. So it was very important to me that Daniel stood by his word and get those replacement parts this weekend to me. He said they should arrive this Friday or Saturday because he was going to put the parts on fed ex next day delivery because ups doesn't deliver on saturday. I called 3 times to confirm the progression of my order and to confirm they were going to come this weekend because I again got people to watch our kids for the day so we can put it together. Today Friday I called Daniel to see if he could tell me if the order was coming today or tomorrow. He sent me an email back with tracking numbers of the order. When I opened it up I noticed that A. It was from ups and B. It didn't have a delivery date on it. So I called Daniel again and this time I got him on the phone and asked him why he used ups and not fed ex. He gave me some bs on how their was an issue with the order and he was going to find out what happed. FIVE hours later I still didn't hear from him so I called wayfair and spoke to another person that told me Daniel left for the day and my order was to arrive MONDAY! And that was all he could do for me. PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY! THEY ARE UNPROFESSIONAL AND WILL SCREW YOU IN THE END!
i was so pleased with the livingroom set I order from Wayfair, the service was excellent, the customer service people were polite and most helpful. The price and the quality of the furniture was amazing! I would recommend them to anyone!!
My experience dealing with Wayfair was excellent. One problem arose but it was taken care of immediately. Hadley was a great rep to work with. Efficient, thorough and pleasant. The chairs I ordered looked exactly like they did on line and are super comfortable. I have nothing but good things to say about this company, the products they sell and the people who work there.
I bought a floor lamp from Wayfair. The lamp arrived; I tried to assemble it and the parts did not go together correctly. Also, the package was not damaged in shipment; it was in good condition so that was not the issue. After numerous tries I gave up.
I called Wayfair Customer Service. I told them the situation. The representative said, "No problem, I will have a new one sent right out to you. You should have it in 5 days or sooner.". I asked if he wanted me to send the defective one back and he said no. I received the replacement and it assembled just fine. The lamp is very nice. I am very pleased with it.
So, I had a much better experience with Wayfair. Maybe I just lucked out. Who knows, but now I am more apt to do business with them again.
I recently purchased a sectional online from Wayfair for a posted price. They charged my credit card, sent me an email stating that my purchase had been processed, and notified me that I would be receiving shipment of the item within a set date range. I made this purchase on the 24th of September, and the price was set at $234.99 . I then received an email stating that my purchase had been cancelled on the 29th, with no explanation. My money was refunded to my card, but there was no explanation of what had happened.
I emailed customer service for more information on what had happened, and they stated that they had accidentally posted the incorrect price. The new price was $1199.99, a difference of $965.00! I had been looking at that particular couch for several weeks, and the price had always been $234.99. I had even asked for a "back in stock" notification placed on the item, and the pricing had stayed the same throughout that time. When I was notified that it was back in stock, it was still at the price that I agreed to when I submitted my purchase, $234.99. After I expressed my displeasure they then offered me 15% off, which comes nowhere near covering the cost difference between what they are currently offering the product for and what I had agreed to pay for the item. I actually think that 15% is what they offer new email sign ups on their site, so it was a bit insulting on top of the actual problem.
I think that the company acted in bad faith when they offered the item for a set price, then changed it after the fact. If the situation were reversed then I would have been held to my end of this contract, and I feel that the company should have to be held to the same standard. I WOULD NEVER buy from this company. You may be duped into falling in love with something only to have them yank it out from under you or demand more money if you actually want the product!
Tip for consumers: DON'T DO IT, DANGER AHEAD!Ask Sarah about Wayfair
DO NOT BUY FROM WAYFAIR! THEY ARE DISHONEST AND MISLEADING! As a long-term Amazon customer, I ordered from Wayfair (through Amazon.com) 6ea of "Aero 5.04" Bar Pull [Set of 6] Finish: Satin Nickel with White" for $17.99 a set, total of $107.94. Note how prominently it states [Set of 6]? I was expecting 6 sets of 6, or 36 bar pulls; instead I got 6 individual bar pulls.
6 bar pulls for $107.94??
Wayfair first claimed that was the correct price. 6 bar pulls for $107.94. Then they claimed that Amazon had mis-entered the item description. Nevertheless, they would not sell what they advertised.
Obviously, honesty and good customer service is not a priority with them.
When it comes to Wayfair, BUYER BEWARE!
I will never order anything off wayfair again. My fiance and I ordered a couch in mid August. The expected delivery date was Sept 14. Then it got pushed back to Sept 16, no big deal. Then it got pushed back to Sept 21. I did not get notified about this so on September 16th I looked up the tracking and saw this new delivery date. I was very unhappy because I was having company that weekend and now had no couch for my guests. I complained to customer service and they said "sorry but we cannot rush this process, the moving company now has it." Not to mention, tracking said they had my couch in Texas, the state I live in, since September 3rd. We contacted the moving company and a girl named Adrianna told my fiance the moving company would deliver our couch on September 22nd anytime from 11-3. It was a Tuesday so I took a half day of work and left early so that I could be there for my couch. Later that day after I waited for my couch we called around 2:45 to make sure they were coming and another lady from the moving company answered and said they weren't coming and there must've been a miscommunication. At this point I am furious, my couch is already late and I missed work to be home for delivery. The moving company was super rude so I suggest changing that. We didn't want to miss more work so we asked if they could deliver that Saturday, they said no. So we decided we would drive to them and get our couch that Saturday. We confirmed with wayfair and the girl Adrianna at the moving company. We got our shipping fee back and everyone said it was good to go on Saturday. That Saturday my fiance and his friend drove 40 minutes to the moving company to get our couch. Everyone was super unprofessional and barely acknowledged them. They waited over an hour for them to look around for the couch and finally someone came over and said they somehow lost our couch. We called wayfair customer service and told them everything and that we wanted to cancel our order and the man said that we would be charged a cancellation fee, which made me very confused because I would think if anything we'd get back money for all our inconvenience. He waved the fee and cancelled our order. The whole process was a nightmare and I am very disappointed.
I ordered a desk. As soon as I received it I opened the box and saw it was broken. I ran to the Guys in the truck and told them. They refused to take it and rushed off my block. I called wayfair and they said that they should have taken it and they have been receiving complaints about this delivery team. Wayfair orders me a new one. I'm in NY and the desk has been sitting in Mississippi for 3 weeks now. Who knows when I'll get it and what shape it will be in!!
I wrote an unfavorable review. I kept it simple just facts and nothing inappropriate. Basically that the color of the wood on the dunhill headboard doesn't match the picture or description on the website, it is without a doubt wood with a definite orange color. It's been almost 2 months and after contacting their consumer service twice about review not being posted I gave up.
Wayfair are an excellent company to do business with . I have bought from them for over 1 years and never had a problem with a return or damaged item. Sometimes I get items within 2 days. Always helpful customer service waiting to help in any way they can. I love this company and will be ordering additional furniture from Wayfair in the near future!
By the way, you can save 10% on your first order, to receive the discount, follow the link and register on the site. Thanks.
I have never had an issue with online ordering before, this is the first time I have ever encountered a problem. I do not recommend ordering from this company. The size of the containers was not in the listing, so I needed to return then because they are too small. I called customer service, someone named Curtis answered, and he is the rudest, most condescending person I have ever had the pleasure of speaking with. This is the first and LAST time I will order from this company or any of its sister companies (Wayfair). In addition to paying the initial shipping, I had to have almost $20 subtracted from my refund price. I think I will stick to ordering from other big name websites for my future online shopping needs.
My husband and I together were looking to purchase the Winners Only, Inc. Quails Run 6 Piece Dining Set, which was indicated on their site to be $663.00. In the description the set included the table, 4 chairs, and bench. We had specifically made sure we were purchasing the set not just the table. We went through the checkout process, confirmed the item and clicked submit.
We did get an email confirmation but in all honestly I didn't review in detail, just the amount.
Two days ago, I received an email stating the item was being shipped. Yesterday (9/16) I was measuring the space to see how I wanted to arrange the other furniture to make it fit. I opened up the confirmation email to get the exact dimensions, and to my surprise, the picture displayed with my email isn't linked to the product any longer, rather goes to the Winners Only, Inc company history on Wayfair.com---odd?
I went directly to wayfair.com and typed in the item itself, which again, brought me to the Winners Only, Inc. company history, rather than the item. Thus, I just a generic search for "Quails Run" which the dining set no longer showed up. Concerning? Yes.
I then went back to the email to read all again and noticed the description dropped the "6 piece dining set" and just said table. Sketch yup!
I called customer service and told him the incident, he fed me any odd lines. In one instance I said I had a screen shot of the item being part of the set and he told me that if that's the case, to send him the screen shot and they could take care of it. Really? As we were on the phone, I did a quick Google search of "Wayfair complaints dining room set" and of course, similar stories came to the top. Shocking? Not really.
I told him this looks like it has happened to many customers, he said "you can't believe everything on the internet, I mean if you do a Google search of September 11th people embellish how many people died..." SERIOUSLY???? He compared my situation with an American tragedy. No thank you. I asked for a manager.
Manager came on, was very polite, but was trained to be a broken record saying "I can understand how you feel," "I'm so sorry to hear your experience wasn't positive." He told me the website doesn't traditionally work like other online sites like Amazon or others online consumers are used to. He stated when you go thru the checkout process for dining room sets, you have to select the "set" items in the right hand side.
Clarification: I am purchasing a set but have to go ahead and select the additional "set" items from a list, otherwise it will just be the table, even though in the description it says it comes with those items? Odd. OK.
I said ok, let's go through that exercise. I chose another "Winners Only, Inc" dining room set on their site, looked to see if there were those "clickable options" as he described, didn't see them, hit the "add to cart" button, which brought me to the 3 step checkout process. Didn't see an area there to click the add chairs, still looks like you are getting the entire dining set. Put in my credit card to verify the purchase -- still nothing.
I told him there are no options as he described. He asked what item I was looking at, told him -- I went through the process again with him. Funny enough....page doesn't work any longer. I couldn't add that product to the cart. Ironic? Prob not.
I did this with another company dining set, went through the checkout process, didn't see any "options" again. Told him, again....he asked for that item. I told him no.
I could see this wasn't going to go anywhere as he was feeding me line after line and calmly stating over and over "i can understand why your frustrated."
I cancelled the item, told him to reroute it back to them and went on to write a negative review -- OHHHH but you can't, the site won't let you submit comments, nor will the site let you comment, hit the "no" buttons on "was this comment helpful". Try it! It will let you hit "no" show as if you submitted it -- HIT REFRESH, ohhhh its gone? That's weird...nah, they rig the site....
Be careful, take screenshots if you are purchasing a set of any kind!!!
I ordered a record player and when it arrived I plugged it in and turned it on- but it didn't turn on!! It simply didn't work. I wanted to return it and get another one but I had to pay for the return shipping! So because THEY sent me a defective item, I had to pay more than I originally would have if it had actually worked. Never using wayfair again!
I was interested in a bathroom vanity and inquired about using a coupon for the purchase since it is quite an expensive item. The phone rep told me I can get a discount if I speak with a quote specialist. I needed this vanity quickly and asked if the specialist, Mindy, can call me back the same day. She did not call me back that day. The next day I still had not heard from her by 3:30 pm, so I called back. The rep told me Mindy would call me back as soon as she gets off the phone. No call back. At 5pm, I called the 3rd time and she finally answered. Mindy was non-apologetic about not calling back, and said coldly she cannot provide any discount at all. It was a complete waste of my time calling and waiting to speak to her, when I could've purchased the vanity for the same price from at least 5 other online retailers. I had good experience with Wayfair on previous purchases and was very disappointed by the uncaring attitude from this quote specialist. I was so frustrated I purchased the vanity from another retailer instead.
A: Exact same thing happened to me as many others, the price online said .51 per sq ft, and it said this for at least four days on both the list screen and the screen where you would place your order. When I clicked on it today to put in my order (where the list screen still said .51/sq ft and regular price that was "discounted" was .95, suddenly it started coming up in the cart as $5.88/sq ft. When I called to ask about it, Sadie verified she could see it being offered for .51, but she "had to honor the price in cart." What are you honoring exactly? To use the term "honor" means you are honoring the price you have listed. Thanks for honoring that I could pay 5.37 more, I appreciate it, but no thanks. When you see you are advertising a price, you should "honor" it. She said sorry, that wouldn't help them make a profit, really she said this. I will not be doing business with Wayfair again and would advise everyone to double and triple check before you order, they may jack up the price on you at the very last second then try to convince you they are doing you a favor by charging you over 500% more.
Tried to order bar stools that stated should have been 44.00. When added to cart came up 137.00. Customer service tried to say that something must be wrong with computer because the price is137.00. It clearly states one the original screen the price of 44.00. She said she didn't see this price so I sent them a screenshot of the price in question and they simple stated they would address this with their pricing team. Did not honor the price.
Spent $600 o a bi-panel leather Bayan Signature Queens convertible sofa and within four months it is a horrible ripped up mess! The sofa didn't stand up to the durability test and now I have to spend more money on a new one. Since it is after the 30 day return period, guess who is out $600. Posted the review and it was so obviously left off the reviews that I deleted my account with them. Don't believe the ratings because they are obviously fixed!!!
Tip for consumers: Look else where and remember JOSSANDMAIN.COM is owned by Wayfair! photos show damage within a two week period.Ask Renee about Wayfair
Terrible company! Don't honor advertised prices. I was contacted by "customer advocate" and informed they made a mistake with advertised price and they can't sell to me at that price, but feel free to buy something similar at a higher price.
Purchased a ceiling light then we had a power outage which messed up my order I thought. Short story. I ordered the same light twice before knowing it. Wayfair has great customer service because the return was simply and credit was quickly processed even though it was my mistake.
I called twice about a return of item. I talked twice to your so called staff and received two different ways to do so. no one could help me and had really no idea of what I was talking about?! they were not qualified employees. I am very upset with this situation. I would like to purchase another item from you store as I have done in the past but now I am not so sure
please respond to this matter ASAP
On my first order from Wayfair about a year ago, the delivery service dented the box and the beautiful table. I contacted Wayfair just to tell them (so they could contact the shipping service) not for a return, as we simply placed the little dent against the wall and it couldn't be seen. The Wayfair customer service rep urged me to return it, said, "No one should ever receive a shipment from Wayfair that is damaged" and then sent a partial REFUND (which I did not request) when I said it was too much trouble to return.
I recently (8/15) recommended Wayfair to a friend who had been looking everywhere for a Mission-style table for her living room. She found exactly what she wanted on Wayfair for a great price and it arrived SUPER FAST and in perfect condition.
Great selection, fast service and top-notch service is what we received from Wayfair. I recommend them to everyone.
Ordering was easy and the customer service representative was really helpful. The vanity arrived on the date it was promised. Delivery went smooth and the product is perfect. Great experience ordering from this company. I will be ordering additional furniture from Wayfair in the near future.
June 29 - ordered "in stock" bed, estimated del date July 10
June 30- shipped date moved to July 7
July 12 - Bed no show, email moves del date to July 28
July 28 Bed no show, contacted cust svc (they didn't contact me). Talked to April NEil. April informs me she will research bed and email me every day until bed is delivered.
April never emails me.
Aug 4 - Cust svc emails me to tell me bed is "lost in transit"
Aug 4 - new estimated del date is Aug 24, 48 days after i paid for the bed. no apology and at this point, still no bed.
Wayfair is a joke. They falsely advertised that the bed was in stock when it clearly was not. They have not followed up along the way to let me know what was happening.
I tired wayfair for the first (and last) time, and here's what I got. I ordered a table lamp for $58.00. It took 2 weeks to get, and received it broken. Not the glass, the actual metal that holds the bulb. It was shipped like that, not broken in transit. I called and they were very helpful, gave me a full refund since they were out of stock. I noticed the out of stock price was now $32.00! Now that they are back in stock they are $52, then $43 10 minutes later! Huh?!
The accent table I also ordered took even longer, 2-1/2 weeks. When I unwrapped it, I saw the rubber gasket that holds the glass in the door was laying loose, and I caught the glass as I opened the door. I cannot get the gasket back in it's groove, (doubt it ever fit in there) and will have to go to the hardware store to get something else. It's too big to ship back, and I like the cabinet so I'll keep it, but I won't ever shop with them again. Cheap merchandise from China, as is most stuff, but no quality control! Buyer beware!
Don't ever do business with this company. They don't operate a legitimate operation. They post items and prices on the Internet and then don't honor prices. I ordered a table and chairs with cushions and only got a table even though I had a completed order that stated I had ordered a full set. Even though we notified customer service that their website said it came with chairs and cushions they didn't care what they were advertising on their website. I am contacting the better business bureau to complain about bait and switch tactics that they acknowledge. I will never do business with them again. Don't do business with this company. They are not legitimate and customer service is horrible and they break the law.
My first time ordering from Wayfair. I bought a couch that had no reviews of the model that I bought but reviews on the same couch yet different color. I was a little skeptical with comments such as the couch was smaller than thought etc. But not only was the couch perfect in size and matched the description. The delivery time and communication was excellent right down to the delivery company and everything promised happened. Now that is a way to do business. I was very pleased but I do think the couch was slightly overpriced. Other than that, no complaints! I will definitely be ordering again!
I ordered a few furniture pieces from Wayfair and was kinda disappointed. Some came in broken or had scratches on them, however, they did compensate for one of the products by credited it back to me. I just wish it was not the case because I rather buy something to use then have to exchange or return them. Qualtiy products is fair for the price you are paying for.
I ordered a cover for my Weber grill, and waited more than a week. I sent an email to customer service after checking the shipping status (which was three more weeks out) and stated that if I had known it was going to take that long, I would have ordered it from another vendor, even if I had to pay a little more plus shipping. The somewhat snarky response from them was that the estimated ship date was clearly on the product description and that the three weeks more was the correct date. (I don't remember seeing that, but I could be mistaken). The next day, however, an email arrived that said the item had been shipped and would be delivered the next day. It did, the product is perfect, well packaged, and my grill is now protected from the elements. Apparently there was some disconnect between the shipping department and customer service, or perhaps my complaint got the required action. Either way, the next time I order something from Wayfair - and I probably will - I'll check the estimated ship date more carefully. Had the response from customer service been worded differently and with a message that showed better concern for the customer - ME -, I might have given them five stars instead of only four.
After ordering a bed frame, decided against it 1/2 hour later. Tried to cancel - HA! Took me three phone calls (one to my bank to stop funds, two more to wayfair), multiple emails, and 4 days to get order cancelled.
They feed you a line about "we have to confirm with warehouse they aren't already shipping". Which would be fine, say I took a day to cancel; BUT IT WAS 30 MINUTES!!
I will never return as a customer, good luck to others.
My first experience with Wayfair was good. I bought a chrome standing toilet paper holder for the bathroom. The quality is good and was reasonably priced. It arrived promptly by UPS. I know that many of the items sold at Wayfair are shipped from China to distributors here. That might explain some of shipping issues.
I must assume Wayfair unfairly protects products with high ratings to ensure customers cannot find out about the product's problems.
BE CAREFUL TRUSTING product reviews when Wayfair so obviously deletes critical reviews.
You are only seeing the reviews Wayfair wants you to see.
Here's the background:
Just joined Wayfair and ordered a new bed. Ordering experience and shipping was fantastic, however, the product was not accurately described.
My review was thorough, accurate neutral (3 out of 5 stars) and followed their posting guidelines. I was careful to discuss only facts; referring to differences between Mfg's product description and the actual product I received. Overall, I am noted the bed was fine, but noted several areas the description was either inaccurate or lacking information that would help buyers make an informed purchase decision -- this is critical because the bed cannot be changed or returned (it's considered a custom order)
What a shame Wayfair purposely hides and deletes product reviews - deceiving their customers on product quality and construction.
Tip for consumers: Be very careful about trusting product reviews - Wayfair carefully chooses which reviews are published. Chances are they deleted many that were negativeAsk Bob about Wayfair
I ordered a bamboo corner shelf for my bathroom. It looked very nice in the picture,but when it was delivered all the necessary hardware was not there. My husband sent for the missing pieces and they sent the wrong screws not once but twice. I called Wayfair and the service department was very helpful. In fact they sent me another shelf for free and they gave me a discount on top of that. My husband finally was able to assemble it and one of the bamboo shelves broke. The is why Made in China is what you get. Not sure if I will buy from them again. I will only look for products Made in USA!!
The table was smaller than I expected. My fault, I didn't look at the dimensions. I contacted way fair for a return and the rep told me I would have to pay for return shipment. Though I didn't like it but that's reasonable. She proceeded to tell me that way fair receive a 30% discount on shipping costs through Fedex that they pass on to their customers and she would email me the return shipment tags to print and place on the boxes. Things went south when she told me it would cost 266.30 to return the table that I payed $500 for and that the cost of shipping $266.30 would be deducted from my refund. More than half the cost of the table. I promptly told her I would ship it myself and requested their address. I went to Fedex myself and shipped the items for a total of 111.83. The same company she was using. How is it that I, an individual, was able to ship items for cheaper than a major retailer? They are liars and try to recoup some of their costs on returned items by charging their customers an arm and a leg to return items to them. I will never shop at Wayfair.com or purchase any items from their company. Very disappointed and pissed at the deception. I would give them 0 stars if that was an option.
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