I have spend quite a bit with Wayfair and their customer Service Dept has been very cooperative. (in 46 reviews)
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I recently purchased a sectional online from Wayfair for a posted price. They charged my credit card, sent me an email stating that my purchase had been processed, and notified me that I would be receiving shipment of the item within a set date range. I made this purchase on the 24th of September, and the price was set at $234.99 . I then received an email stating that my purchase had been cancelled on the 29th, with no explanation. My money was refunded to my card, but there was no explanation of what had happened.
I emailed customer service for more information on what had happened, and they stated that they had accidentally posted the incorrect price. The new price was $1199.99, a difference of $965.00! I had been looking at that particular couch for several weeks, and the price had always been $234.99. I had even asked for a "back in stock" notification placed on the item, and the pricing had stayed the same throughout that time. When I was notified that it was back in stock, it was still at the price that I agreed to when I submitted my purchase, $234.99. After I expressed my displeasure they then offered me 15% off, which comes nowhere near covering the cost difference between what they are currently offering the product for and what I had agreed to pay for the item. I actually think that 15% is what they offer new email sign ups on their site, so it was a bit insulting on top of the actual problem.
I think that the company acted in bad faith when they offered the item for a set price, then changed it after the fact. If the situation were reversed then I would have been held to my end of this contract, and I feel that the company should have to be held to the same standard. I WOULD NEVER buy from this company. You may be duped into falling in love with something only to have them yank it out from under you or demand more money if you actually want the product!
Tip for consumers: DON'T DO IT, DANGER AHEAD!Ask Sarah about Wayfair
DO NOT BUY FROM WAYFAIR! THEY ARE DISHONEST AND MISLEADING! As a long-term Amazon customer, I ordered from Wayfair (through Amazon.com) 6ea of "Aero 5.04" Bar Pull [Set of 6] Finish: Satin Nickel with White" for $17.99 a set, total of $107.94. Note how prominently it states [Set of 6]? I was expecting 6 sets of 6, or 36 bar pulls; instead I got 6 individual bar pulls.
6 bar pulls for $107.94??
Wayfair first claimed that was the correct price. 6 bar pulls for $107.94. Then they claimed that Amazon had mis-entered the item description. Nevertheless, they would not sell what they advertised.
Obviously, honesty and good customer service is not a priority with them.
When it comes to Wayfair, BUYER BEWARE!
I will never order anything off wayfair again. My fiance and I ordered a couch in mid August. The expected delivery date was Sept 14. Then it got pushed back to Sept 16, no big deal. Then it got pushed back to Sept 21. I did not get notified about this so on September 16th I looked up the tracking and saw this new delivery date. I was very unhappy because I was having company that weekend and now had no couch for my guests. I complained to customer service and they said "sorry but we cannot rush this process, the moving company now has it." Not to mention, tracking said they had my couch in Texas, the state I live in, since September 3rd. We contacted the moving company and a girl named Adrianna told my fiance the moving company would deliver our couch on September 22nd anytime from 11-3. It was a Tuesday so I took a half day of work and left early so that I could be there for my couch. Later that day after I waited for my couch we called around 2:45 to make sure they were coming and another lady from the moving company answered and said they weren't coming and there must've been a miscommunication. At this point I am furious, my couch is already late and I missed work to be home for delivery. The moving company was super rude so I suggest changing that. We didn't want to miss more work so we asked if they could deliver that Saturday, they said no. So we decided we would drive to them and get our couch that Saturday. We confirmed with wayfair and the girl Adrianna at the moving company. We got our shipping fee back and everyone said it was good to go on Saturday. That Saturday my fiance and his friend drove 40 minutes to the moving company to get our couch. Everyone was super unprofessional and barely acknowledged them. They waited over an hour for them to look around for the couch and finally someone came over and said they somehow lost our couch. We called wayfair customer service and told them everything and that we wanted to cancel our order and the man said that we would be charged a cancellation fee, which made me very confused because I would think if anything we'd get back money for all our inconvenience. He waved the fee and cancelled our order. The whole process was a nightmare and I am very disappointed.
I ordered a desk. As soon as I received it I opened the box and saw it was broken. I ran to the Guys in the truck and told them. They refused to take it and rushed off my block. I called wayfair and they said that they should have taken it and they have been receiving complaints about this delivery team. Wayfair orders me a new one. I'm in NY and the desk has been sitting in Mississippi for 3 weeks now. Who knows when I'll get it and what shape it will be in!!
I wrote an unfavorable review. I kept it simple just facts and nothing inappropriate. Basically that the color of the wood on the dunhill headboard doesn't match the picture or description on the website, it is without a doubt wood with a definite orange color. It's been almost 2 months and after contacting their consumer service twice about review not being posted I gave up.
Wayfair are an excellent company to do business with . I have bought from them for over 1 years and never had a problem with a return or damaged item. Sometimes I get items within 2 days. Always helpful customer service waiting to help in any way they can. I love this company and will be ordering additional furniture from Wayfair in the near future!
By the way, you can save 10% on your first order, to receive the discount, follow the link and register on the site. Thanks.
I have never had an issue with online ordering before, this is the first time I have ever encountered a problem. I do not recommend ordering from this company. The size of the containers was not in the listing, so I needed to return then because they are too small. I called customer service, someone named Curtis answered, and he is the rudest, most condescending person I have ever had the pleasure of speaking with. This is the first and LAST time I will order from this company or any of its sister companies (Wayfair). In addition to paying the initial shipping, I had to have almost $20 subtracted from my refund price. I think I will stick to ordering from other big name websites for my future online shopping needs.
My husband and I together were looking to purchase the Winners Only, Inc. Quails Run 6 Piece Dining Set, which was indicated on their site to be $663.00. In the description the set included the table, 4 chairs, and bench. We had specifically made sure we were purchasing the set not just the table. We went through the checkout process, confirmed the item and clicked submit.
We did get an email confirmation but in all honestly I didn't review in detail, just the amount.
Two days ago, I received an email stating the item was being shipped. Yesterday (9/16) I was measuring the space to see how I wanted to arrange the other furniture to make it fit. I opened up the confirmation email to get the exact dimensions, and to my surprise, the picture displayed with my email isn't linked to the product any longer, rather goes to the Winners Only, Inc company history on Wayfair.com---odd?
I went directly to wayfair.com and typed in the item itself, which again, brought me to the Winners Only, Inc. company history, rather than the item. Thus, I just a generic search for "Quails Run" which the dining set no longer showed up. Concerning? Yes.
I then went back to the email to read all again and noticed the description dropped the "6 piece dining set" and just said table. Sketch yup!
I called customer service and told him the incident, he fed me any odd lines. In one instance I said I had a screen shot of the item being part of the set and he told me that if that's the case, to send him the screen shot and they could take care of it. Really? As we were on the phone, I did a quick Google search of "Wayfair complaints dining room set" and of course, similar stories came to the top. Shocking? Not really.
I told him this looks like it has happened to many customers, he said "you can't believe everything on the internet, I mean if you do a Google search of September 11th people embellish how many people died..." SERIOUSLY???? He compared my situation with an American tragedy. No thank you. I asked for a manager.
Manager came on, was very polite, but was trained to be a broken record saying "I can understand how you feel," "I'm so sorry to hear your experience wasn't positive." He told me the website doesn't traditionally work like other online sites like Amazon or others online consumers are used to. He stated when you go thru the checkout process for dining room sets, you have to select the "set" items in the right hand side.
Clarification: I am purchasing a set but have to go ahead and select the additional "set" items from a list, otherwise it will just be the table, even though in the description it says it comes with those items? Odd. OK.
I said ok, let's go through that exercise. I chose another "Winners Only, Inc" dining room set on their site, looked to see if there were those "clickable options" as he described, didn't see them, hit the "add to cart" button, which brought me to the 3 step checkout process. Didn't see an area there to click the add chairs, still looks like you are getting the entire dining set. Put in my credit card to verify the purchase -- still nothing.
I told him there are no options as he described. He asked what item I was looking at, told him -- I went through the process again with him. Funny enough....page doesn't work any longer. I couldn't add that product to the cart. Ironic? Prob not.
I did this with another company dining set, went through the checkout process, didn't see any "options" again. Told him, again....he asked for that item. I told him no.
I could see this wasn't going to go anywhere as he was feeding me line after line and calmly stating over and over "i can understand why your frustrated."
I cancelled the item, told him to reroute it back to them and went on to write a negative review -- OHHHH but you can't, the site won't let you submit comments, nor will the site let you comment, hit the "no" buttons on "was this comment helpful". Try it! It will let you hit "no" show as if you submitted it -- HIT REFRESH, ohhhh its gone? That's weird...nah, they rig the site....
Be careful, take screenshots if you are purchasing a set of any kind!!!
I ordered a record player and when it arrived I plugged it in and turned it on- but it didn't turn on!! It simply didn't work. I wanted to return it and get another one but I had to pay for the return shipping! So because THEY sent me a defective item, I had to pay more than I originally would have if it had actually worked. Never using wayfair again!
A: Exact same thing happened to me as many others, the price online said .51 per sq ft, and it said this for at least four days on both the list screen and the screen where you would place your order. When I clicked on it today to put in my order (where the list screen still said .51/sq ft and regular price that was "discounted" was .95, suddenly it started coming up in the cart as $5.88/sq ft. When I called to ask about it, Sadie verified she could see it being offered for .51, but she "had to honor the price in cart." What are you honoring exactly? To use the term "honor" means you are honoring the price you have listed. Thanks for honoring that I could pay 5.37 more, I appreciate it, but no thanks. When you see you are advertising a price, you should "honor" it. She said sorry, that wouldn't help them make a profit, really she said this. I will not be doing business with Wayfair again and would advise everyone to double and triple check before you order, they may jack up the price on you at the very last second then try to convince you they are doing you a favor by charging you over 500% more.
Tried to order bar stools that stated should have been 44.00. When added to cart came up 137.00. Customer service tried to say that something must be wrong with computer because the price is137.00. It clearly states one the original screen the price of 44.00. She said she didn't see this price so I sent them a screenshot of the price in question and they simple stated they would address this with their pricing team. Did not honor the price.
Spent $600 o a bi-panel leather Bayan Signature Queens convertible sofa and within four months it is a horrible ripped up mess! The sofa didn't stand up to the durability test and now I have to spend more money on a new one. Since it is after the 30 day return period, guess who is out $600. Posted the review and it was so obviously left off the reviews that I deleted my account with them. Don't believe the ratings because they are obviously fixed!!!
Tip for consumers: Look else where and remember JOSSANDMAIN.COM is owned by Wayfair! photos show damage within a two week period.Ask Renee about Wayfair
Terrible company! Don't honor advertised prices. I was contacted by "customer advocate" and informed they made a mistake with advertised price and they can't sell to me at that price, but feel free to buy something similar at a higher price.
Purchased a ceiling light then we had a power outage which messed up my order I thought. Short story. I ordered the same light twice before knowing it. Wayfair has great customer service because the return was simply and credit was quickly processed even though it was my mistake.
I called twice about a return of item. I talked twice to your so called staff and received two different ways to do so. no one could help me and had really no idea of what I was talking about?! they were not qualified employees. I am very upset with this situation. I would like to purchase another item from you store as I have done in the past but now I am not so sure
please respond to this matter ASAP
On my first order from Wayfair about a year ago, the delivery service dented the box and the beautiful table. I contacted Wayfair just to tell them (so they could contact the shipping service) not for a return, as we simply placed the little dent against the wall and it couldn't be seen. The Wayfair customer service rep urged me to return it, said, "No one should ever receive a shipment from Wayfair that is damaged" and then sent a partial REFUND (which I did not request) when I said it was too much trouble to return.
I recently (8/15) recommended Wayfair to a friend who had been looking everywhere for a Mission-style table for her living room. She found exactly what she wanted on Wayfair for a great price and it arrived SUPER FAST and in perfect condition.
Great selection, fast service and top-notch service is what we received from Wayfair. I recommend them to everyone.
Ordering was easy and the customer service representative was really helpful. The vanity arrived on the date it was promised. Delivery went smooth and the product is perfect. Great experience ordering from this company. I will be ordering additional furniture from Wayfair in the near future.
June 29 - ordered "in stock" bed, estimated del date July 10
June 30- shipped date moved to July 7
July 12 - Bed no show, email moves del date to July 28
July 28 Bed no show, contacted cust svc (they didn't contact me). Talked to April NEil. April informs me she will research bed and email me every day until bed is delivered.
April never emails me.
Aug 4 - Cust svc emails me to tell me bed is "lost in transit"
Aug 4 - new estimated del date is Aug 24, 48 days after i paid for the bed. no apology and at this point, still no bed.
Wayfair is a joke. They falsely advertised that the bed was in stock when it clearly was not. They have not followed up along the way to let me know what was happening.
I tired wayfair for the first (and last) time, and here's what I got. I ordered a table lamp for $58.00. It took 2 weeks to get, and received it broken. Not the glass, the actual metal that holds the bulb. It was shipped like that, not broken in transit. I called and they were very helpful, gave me a full refund since they were out of stock. I noticed the out of stock price was now $32.00! Now that they are back in stock they are $52, then $43 10 minutes later! Huh?!
The accent table I also ordered took even longer, 2-1/2 weeks. When I unwrapped it, I saw the rubber gasket that holds the glass in the door was laying loose, and I caught the glass as I opened the door. I cannot get the gasket back in it's groove, (doubt it ever fit in there) and will have to go to the hardware store to get something else. It's too big to ship back, and I like the cabinet so I'll keep it, but I won't ever shop with them again. Cheap merchandise from China, as is most stuff, but no quality control! Buyer beware!
Don't ever do business with this company. They don't operate a legitimate operation. They post items and prices on the Internet and then don't honor prices. I ordered a table and chairs with cushions and only got a table even though I had a completed order that stated I had ordered a full set. Even though we notified customer service that their website said it came with chairs and cushions they didn't care what they were advertising on their website. I am contacting the better business bureau to complain about bait and switch tactics that they acknowledge. I will never do business with them again. Don't do business with this company. They are not legitimate and customer service is horrible and they break the law.
My first time ordering from Wayfair. I bought a couch that had no reviews of the model that I bought but reviews on the same couch yet different color. I was a little skeptical with comments such as the couch was smaller than thought etc. But not only was the couch perfect in size and matched the description. The delivery time and communication was excellent right down to the delivery company and everything promised happened. Now that is a way to do business. I was very pleased but I do think the couch was slightly overpriced. Other than that, no complaints! I will definitely be ordering again!
I ordered a few furniture pieces from Wayfair and was kinda disappointed. Some came in broken or had scratches on them, however, they did compensate for one of the products by credited it back to me. I just wish it was not the case because I rather buy something to use then have to exchange or return them. Qualtiy products is fair for the price you are paying for.
I ordered a cover for my Weber grill, and waited more than a week. I sent an email to customer service after checking the shipping status (which was three more weeks out) and stated that if I had known it was going to take that long, I would have ordered it from another vendor, even if I had to pay a little more plus shipping. The somewhat snarky response from them was that the estimated ship date was clearly on the product description and that the three weeks more was the correct date. (I don't remember seeing that, but I could be mistaken). The next day, however, an email arrived that said the item had been shipped and would be delivered the next day. It did, the product is perfect, well packaged, and my grill is now protected from the elements. Apparently there was some disconnect between the shipping department and customer service, or perhaps my complaint got the required action. Either way, the next time I order something from Wayfair - and I probably will - I'll check the estimated ship date more carefully. Had the response from customer service been worded differently and with a message that showed better concern for the customer - ME -, I might have given them five stars instead of only four.
After ordering a bed frame, decided against it 1/2 hour later. Tried to cancel - HA! Took me three phone calls (one to my bank to stop funds, two more to wayfair), multiple emails, and 4 days to get order cancelled.
They feed you a line about "we have to confirm with warehouse they aren't already shipping". Which would be fine, say I took a day to cancel; BUT IT WAS 30 MINUTES!!
I will never return as a customer, good luck to others.
My first experience with Wayfair was good. I bought a chrome standing toilet paper holder for the bathroom. The quality is good and was reasonably priced. It arrived promptly by UPS. I know that many of the items sold at Wayfair are shipped from China to distributors here. That might explain some of shipping issues.
I must assume Wayfair unfairly protects products with high ratings to ensure customers cannot find out about the product's problems.
BE CAREFUL TRUSTING product reviews when Wayfair so obviously deletes critical reviews.
You are only seeing the reviews Wayfair wants you to see.
Here's the background:
Just joined Wayfair and ordered a new bed. Ordering experience and shipping was fantastic, however, the product was not accurately described.
My review was thorough, accurate neutral (3 out of 5 stars) and followed their posting guidelines. I was careful to discuss only facts; referring to differences between Mfg's product description and the actual product I received. Overall, I am noted the bed was fine, but noted several areas the description was either inaccurate or lacking information that would help buyers make an informed purchase decision -- this is critical because the bed cannot be changed or returned (it's considered a custom order)
What a shame Wayfair purposely hides and deletes product reviews - deceiving their customers on product quality and construction.
Tip for consumers: Be very careful about trusting product reviews - Wayfair carefully chooses which reviews are published. Chances are they deleted many that were negativeAsk Bob about Wayfair
I ordered a bamboo corner shelf for my bathroom. It looked very nice in the picture,but when it was delivered all the necessary hardware was not there. My husband sent for the missing pieces and they sent the wrong screws not once but twice. I called Wayfair and the service department was very helpful. In fact they sent me another shelf for free and they gave me a discount on top of that. My husband finally was able to assemble it and one of the bamboo shelves broke. The is why Made in China is what you get. Not sure if I will buy from them again. I will only look for products Made in USA!!
The table was smaller than I expected. My fault, I didn't look at the dimensions. I contacted way fair for a return and the rep told me I would have to pay for return shipment. Though I didn't like it but that's reasonable. She proceeded to tell me that way fair receive a 30% discount on shipping costs through Fedex that they pass on to their customers and she would email me the return shipment tags to print and place on the boxes. Things went south when she told me it would cost 266.30 to return the table that I payed $500 for and that the cost of shipping $266.30 would be deducted from my refund. More than half the cost of the table. I promptly told her I would ship it myself and requested their address. I went to Fedex myself and shipped the items for a total of 111.83. The same company she was using. How is it that I, an individual, was able to ship items for cheaper than a major retailer? They are liars and try to recoup some of their costs on returned items by charging their customers an arm and a leg to return items to them. I will never shop at Wayfair.com or purchase any items from their company. Very disappointed and pissed at the deception. I would give them 0 stars if that was an option.
When it says the item will ship in 1 to 2 weeks that does not mean to your house. It means it will just begin the shipping process. Then it says you will get an email to set up delivery. When you don't get the email and you call the person working customer service will have to email you the next day to give you the name and number of the local shipping companies number. The customer service person doesn't know who that is. After you receive the email you then call the mysterious local shipping company and make a delivery appointment and whenever the local shipping company is in my area they will drop it off. So if you buy from this company make sure you have a. lot of free time for phone calls and you Don't mind waiting a month for a product.
I ordered a bed frame almost four weeks ago. It was supposed to arrive almost two weeks after ordered, however the tracking shows that the item was still on the other side of the country as of the delivery date and had been there for over a week. I contacted customer service to find out where my package is and when I can expect delivery. They said they had to contact the frieght company and would get back to me in a day or two. Two days later I got an email stating that my updated delivery date was scheduled for a week later. No explaination for the delay and not apology for the situation.
As promised I recieved an email with a 4 hour time window for delivery the day before the delivery was scheduled. The email promised that the delivery team would call a half hour before they arrived. They never called and my package did not arrive on the updated delivery date. I was not able to reach the delivery company to find out what was going on. The next day I got an email from the leasing office in my building stating that I had recieved several packages and they needed to access my apartment to drop them off. So my bed had been delivered a day late, with no 1/2 hour courtesy call.
The kicker is that this delivery was FIVE seperate boxes. At no point in the ordering process was I informed that my delivery would arrive in so many seperate packages. I'm not pleased. Wayfair needs to get the delivery system together. I would gladly pay for better, more reliable delivery then have free unprofessional, unreliable delivery.
Wayfair has a very ridiculous policy of processing orders. If your billing address and shipping address are different for your first order then your order will get cancelled. You can not buy anything for anyone but yourself. I am not aware of this kind of policy for any other online business.
I purchased a TV table from Wayfair. It arrived with a few scratches. Customer service (Rachel) sent a repairman who attempted to eliminate the scratches. He worked hard, but it was still visible although less so. I called back Rachel who offered us a discount asking us what was fair. I suggested an amount which she accepted.
In an attempt to make this negative review short and informational I will summarize my experience with Joss&Main or Wayfair over the past week. I ordered a table online and the shipping details were not available until after checkout. I completed the order anyway only to get an email saying my item would ship in 3-4 weeks to a 3rd party for them to then call and set up a delivery time in 1-2 weeks. Since I didn't want to wait over a month I called the next day to cancel the order. A side note, I got the same table for $150 less and delivered in 1 week from overstock.com.
The following is a string of dealings with Wayfair:
Called to cancel within 24 hours, their policy states 48 hours for a full refund. Gentleman who helped me was nice and said he processed the cancellation and the hold would be removed from my account.
I then get an email saying I cannot cancel my order because it was outside of the 48 hour window and I would still be charged. I called back and the female who helped me was nice and apologetic and promised everything was ok and the hold would be removed from my account.
I call back again days later since the hold is still on my account and I am ensured it will be removed by another customer service rep. It was in fact removed the next day only to be put back on the following day....
I then get an email saying my item is ready for shipping! I call them to ensure it does not ship as it was cancelled a week ago and asked why it was still being processed. Of course the hold is still on my account so I want to make sure they don't charge me and ship the item. The lady I spoke with said she will make sure it doesn't get delivered and will remove the hold on my account, notice a trend here!
Believe it or not, my item shipped! I called again and they tried to tell me that once shipped, the items cannot be returned. After some "investigating" on their part and reviewing the multiple notes on my calls they send another email basically stating they normally charge but will be so kind to not charge me this time.... Of course, they said the hold will also be removed from my account.
That brings me to today and they removed the hold but the only problem is they turned the hold into an actual charge! Yes, charged my account the full amount. I call again to see what the hell happened and get told that since it was cancelled after shipping, they charge the card once it ships. I am now blue in the face telling them it should never have shipped as I cancelled it a week earlier and spoke to 4 people at this point.
I now have a refund for $150, the cost of shipping by the way (maybe from China?). This is only part of the refund since apparently they refund in different increments and not at once. Still waiting on the rest of the money to be returned.
This was a long story that may be difficult to follow but yes the twilight zone is real.
I ordered a Little Tykes Cozy Coupe from Wayfair.com
The box was shipped to my home. The order is totally unacceptable. I Can't give this as a gift as intended. The carton is dirty, crushed / torn in places and looks like one end got wet. It looks like it was dragged here rather than shipped here.
Tried to resolve with Wayfair but Wayfair is hiding behind "policy" and steadfastly refuses to give a full refund or a new shipment unless I pay for return shipping.
This is a rather large and fairly heavy item. I can not bring myself pay return shipping for a totally useless product from a totally uncooperative seller.
Be warned; this outfit only cares about moving merchandise and billing for it - certainly not about a customer.
Tip for consumers: Go elsewhere!Ask judi about Wayfair
I have ordered several items from Wayfair including a sofa and so far have had a good experience. The shipping is a little slow, took my sofa about 3 weeks to get here, but I thought well free shipping what do you expect. The sofa did arrive in good condition, but not so impressed with the company that delivered it. The other items I have ordered have been exactly as described and of good quality. I'm a little leary of ordering now after reading all the other reviews. Doubt I will ever order another big item from them now. I would give them 4 stars just because of the slow shipping.
I found what appeared to be a great sale on Wayfair.com on a grill. I had previously found the same item on another site on sale for a bit more and had placed an order. When I found the sale on Wayfair.com, I cancelled my other order and placed one with Wayfair.com. I got a confirmation and an estimated shipping date. When I never received a tracking email for the shipment, I went back to the site to discover the sale had been cancelled. When I questioned them about it, they said that it was a mistake...too bad. They claimed they had sent an email (they lied...I checked all my email and spam folders). They offered to fill the order at nearly triple the price which was much higher than everyone else's prices. In the mean time, the sale on the other site I had cancelled ended so I got screwed twice. Stay away...they don't honor their pricing and try to re-sell you the item at higher prices.
I recently ordered several items on different occasions from wayfair. The items are always of BETTER quality than the picture shows and they get to me in 3 days or less! No hidden shipping costs! The shipping truly is free just like the commercial says.Highly reccomend!!!
I have furnished my basement and a whole house with purchases from Wayfair, and must say I have never experienced better customer service.
I couple of items have been damaged during delivery, and there were no questions asked besides sending a replacement, refund my money, and schedule a delivery for the damaged package.
Everyone I have ever spoken to have been extremely polite and helpful.
I will for sure continue using Wayfair for any purchase I can.
I purchased the California Umbrella 9' Wood Pulley Open Market Umbrella from Wayfair in March 2015 and it broke in Mid-April 2015. I called my Rep Christine Russell assuming they would send a replacement and apologize for the inconvenience like any good customer service rep would do and instead she was very rude and almost aggressive with me saying it was not their responsibility and we probably broke it! I'm not sure why we would break our own new umbrella, but in any event we will never work with Christine or Wayfair again!
These people are at best unreliable and in reality, lying ratbags. If you order goods from these people, you will be given a date (not a time frame or even notice of whether it will be in the afternoon or morning) when delivery will supposedly take place. Then you will get a note saying that you were not home when they came (even though you were) and then you will be given (after a long agonising phone call where you will be left on hold for hours) another date when you will be told it will be re-delivered - only it won't be, even though you will have spent the entire day at home. This scenario will be repeated until you have practically gone insane. You will never see your item. Then you will be taunted by them as to how long they will take before they will issue you a refund for your never-delivered item...
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