Wayfair

I purchased "white", "satin" porcelain tiles, as they were advertised. I assumed they were smooth. They sent "slightly beige", "matte" tiles that had a rough, grainy texture (not smooth). Nothing was said that they were rough texture; I wouldn't have purchased. The other two qualities were NOT as advertised. I was not able to use them. They did kindly accept a return, but I had to pay for the return shipping cost. If a product is not as advertised, that is the responsibility of the seller, and they should pay for return shipping, since they did not provide what was ordered and what was described/advertised.

On February 11, I purchased a deck for my son, and he was so excited about it. We even bought additional items to complete his setup — a curved monitor, microphone, webcam, gaming PC, and a chair — all of which cost us a lot of money. We waited patiently, but after the estimated delivery date passed with no updates or movement on the order, I reached out to customer service. They told me they had emailed the warehouse three times, and on the fourth attempt, they replaced the order. This entire process took almost two months. At no point was I offered a refund until I asked to speak with a manager. I finally spoke with Cristina, who offered a refund — but only after two months had passed. When I asked what the issue was, she gave me a vague response, saying the supplier may not have the item available. So why is it still listed on the website for others to purchase? She had no answer. To me, this feels like a scammy way of doing business — taking customers' money for items that may not even be available, delaying endlessly, and refunding only after a long, frustrating process. I paid using a new credit reward plan, so not only did I lose time and energy, but also $300 in rewards — all for nothing. And the worst part is having to tell my son that he's not getting the deck he was so excited for. I wish I lived 40 years ago when online shopping didn't exist — you could just walk into a store, buy something, and take it home the same day. This experience was stressful, disappointing, and costly. I would strongly warn others against buying from Wayfair unless they want to deal with uncertainty, poor communication, and potentially lose out like I did.

Order a dresser for a Christmas g gift. They just opened the box because it was a Christmas present and wanted to put it together I was totally scammed! Only an heavy board. And yes, it's been more than 30 days, but this is not right!

I would give ZERO stars if I could!
I purchased a sectional from Wayfair and 1 of the items listed as "open box". On the Wayfair page they state they "closely inspect all open box items for accuracy". When we opened the item, it was the wrong component AND was missing parts (bottom cushion). We contacted the customer service department, and they wanted us to take a discount (on the wrong piece) and I quote "just go get a cushion made". When I told them that this was not a satisfactory solution, they sold me another "open box" item. When it was received it was ALSO missing the cushion! So, we ordered again……AGAIN it was missing cushion. Instead of simply sending out the correct cushion. I was forced to order piece again at DOUBLE the price…to get the cushion needed! Each time they simply wrote the piece off! Now I have 2 pieces of furniture I have to dispose of! An additional note, I signed up as a business (these units were for my reception area). The customer service of the business representative they assigned to me was HORRIBLE! I will not be ordering ANYTHING from this company ever again!

I purchased items and had to even let wayfair know that they shipped and I received. I received the wrong items not even what I ordered. I have been over a week trying to return items with no luck. I have filed a claim with my credit card company to dispute charges. When you call you can't be transferred to anybody that can help yopu and they tell you resolution center will get back with you within 2-3 business days. This process has gone on for over a week. I will never purchase from this company again.

I wll never buy from this corrupt company ever again. They created 2 listings for the EXACT SAME couch I bought, with two different prices. So I happened to buy the more expensive one and then saw that there was a listing that was cheaper and when I contacted them to get a refund for the price difference they said they dont price match even on their own products even though they confirmed that it's the same couch. $80 difference. And their customer service made it clear that this company has no morals or ethics of any kind and are just trying to rip people off and get profit.

They sold us a chandelier that broke in 3 months. Thus came straight from China and now I see other reviews about how bad the quality is. Customer service promised to refund our money but was dishonest and did not.
But from a reputable place not Wayfair.

I purchased a cultured marble vanity top from Wayfair that was made in Vietnam. When I uncrated the unit, 2 of 4 corners were chipped, and there was also a large crack. Wayfair was very good about replacing it. When I received the replacement top, there was a small, hardly noticeable crack by the sink cutout. The unit came with a backsplash. The replacement unit backsplash was broken into 3 pieces. I was fortunate enough that the 1st units backsplash was in good shape. The broken one wasn't cut clean on the bottom side so it wouldn't sit flat. One end of the broken one also wasn't cut square on the end. Between the two tops I was able to have a decent vanity top. I received 2 vanity tops and both were damaged. Beware if you purchase a cultured marble vanity top that is made in Vietnam.

Doesn't let you return the product for free. Can't believe it such a scam company, Don't ever buy from here. They never told us that in the first place

Bought a modular corner sofa for my mother. Ordered Sep 20th, delivered Oct 3rd, but one module was missing legs and connectors. OK, so customer service set up a delivery of the missing parts. These spent several days knocking around in Germany before being "returned to sender". No idea why. Asked for them to be resent. Same again. So, asked for a replacement module, but instead the whole sofa (6 units) was reordered. Asked customer service to alert the couriers that Mum only needed the "hardware pack" not a whole new sofa. But this morning they would not fulfil this request and have returned the entire shebang. My mother is 90, and last month fell over and broke her leg, quite possibly losing consciousness because of all the stress this has caused. I have spent literally hours on the phone, emailing, texting etc. to no avail. No calls back when promised, no sensible answers to emails. So now it's time to refer to higher complaints body. I DO NOT RECOMMEND THIS COMPANY.

In our family, we have purchased several products from Wayfair. Every time we've had an issue with the product. The quality is cheap and most likely unusable. If they had decent customer service and return policies, then at least we could get a refund for junk. But we can't. And I can't even review the product on my account page, which should be illegal. I do not recommend this company. With Amazon and other companies, they will allow returns or refunds, even months after the return date has expired, if their product is not good. Wayfair is not that way. Don't waste your money using them. Or your time.

Please, please avoid this company! I have ordered an item, November 29th and still have not received it! When I called regarding it, I was informed that an investigation will be done and the turn around time will be December 13th. This is unacceptable! I would have not known that if I didn't call to check on my item! I requested a refund. Allegedly the refund will be in my account 3 to 5 business days. We'll see. In the meantime, please alert your family and friends to steer clear from this establishment!

That was a horrible experience. They do not let us know in advance that is a third party delivery company. Fedex set a delivery date to Sunday I leave in a condo and as like most condo cannot deliver on weekend, Wayfair told me that I had to deal direct with them and gave me a number. That number did not give me an option to reschedule or to speak with/a human being. When I called the next day my bed was already in the truck and would be delivered in that day nobody told me and of course did not have anyone at home and they left the huge package downstairs and I have to bring up to my apt myself. They set up the assembly for the next Monday. Nobody should up and I missed a day of work. I had to call them to find out what happened and set another date.
Wayfair is okay to purchase small items but never a big items like furniture. They are NOT responsible for anything and they do not care.

Customer service.was not helpful-rude!
Cheap light weight stools
Wrong Manuel included
Looked like it was a returned item
Not as advertised
They charge for returns
Never ever again will I shop there! Awful experience.
Ordered the Nathan James
Keisha-Marie 27" Counter Stool from Wayfair.
I got something called the Arlo stool not 27 inches?
Stuck with low quality stools.
I will never shop there again…one and done.

Do not buy ANYTHING from wayfair! I purchased a recliner (order # *******709) on Christmas Eve. I received a tracking # from the automated chat system yesterday per tracking the label was created on Christmas Day at 3am with no movement since. I reached out and talked to multiple reps one rep purposely disconnected the call one rep told me they "can see" that FedEx picked up the recliner another rep told me they would have to do a 10 day investigation to see where the recliner is. Now that a supervisor is involved she's stating they gotta reach out to the warehouse to make sure they not shipping the recliner. If there hasn't been any movement in 2 weeks why do she think the recliner is going to all of a sudden leave the warehouse! Then I told the supervisor I'm going to dispute the charge with my bank at this point I want a refund this lady had the nerves to say they will place a hold on my wayfair account if I decide to LADY I DONT CARE IM NOT ORDERING NOTHING ELSE FROM THIS HORRIBLE SITE!

…… so here I am. WARNING YOU ABOUT THIS COMPANY. One out of 40 reviews in the last year was positive. When judging a company by its rating, here, just subtract one to get the proper rating (out of four). Wayfair comes in with a whopping.2 out of 4. Nothing good about this company, including their ads on TV WHICH ARE JUST FLUFF TO GET INTO YOUR WALLET.

The Tech was disrespectful & refused to carry the boxes to our bedrooms, knowing we were disabled, we order the white glove service, which they charged us twice for the bed installation, but yet the tech they had sent made it very clear rudely that, taking boxes to the rooms is not his responsibility. Heartless!
How else can you serve those who are elderly & disbledwhen it comes to this white glove service, something so simple, he wouldn't do. Wayfair did nothing to compensate our frustrations as disabled veterans at all, they just rescheduled us 2 days later, and told us to call them before tech arrives, and they'll tell the tech to move boxes to location. How inconvenient!
We spent 1017.00 for a complete horrible and heartless experience. Shame on wayfair and this particular tech.

I purchased a ice fishing hut for almost $500 it is now three days late, the tracking information is false on website. Customer service was very rude and did not help at all I would never order from them again!

I placed and order 11/28/22 for one of Wayfair's cyber Monday deal. Now clearly there was limited stock because the colors were selling out fast, so I made sure to place my order. I have since talked to customer service twice, been told three different dates it would be sent out. First they said they were waiting on UPS to pick it up, then gave my a tracking number, but come to find out from UPS it was the return number. I demanded to speak to a supervisor which he promised to give me a call by Monday 12/12 the latest with an update and has not returned my follow up emails since he never called! In the meantime I get an email from Wayfair the item is now back ordered! This place is a joke and I hope no one uses their services. Anyone thinking of buying anything from them, don't! They just make sure to take your money and run!

Don't buy from Wayfair. Most of their products are way below expectations.
I bought a Task chair on March 21 2022 and after four months it has become unstable. When I called customer service the agent said it has passed 30 days!