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Watches-Swiss

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Arizona
1 review
1 helpful vote
Follow D B.
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I purchased a limited edition Ball watch about 2 weeks prior to Christmas. Marc was very quick to answer questions and provide additional information. He reached out to specifically make sure delivery timetable would be acceptable - as most shippers were overwhelmed with holiday packages.
The watch arrived 2 days earlier than expected. The watch is perfect and included everything as described including hang tags and warranty cards. Marc went above and beyond to make this a great transaction. I will definitely be shopping at Watches-Swiss.com again.

Date of experience: December 31, 2020
Nevada
1 review
13 helpful votes
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Purchased a very high end watch from Watches-Swiss. Communication with Marc was first class. Marc kept me informed every step of the way. I wired money... no worries... Product was exactly as described in perfect brand new condition... will purchase again... This was my fifth purchase from Watches-Swiss... I would highly recommend this online dealer... honest and knowledgeable. Thank you Marc

Date of experience: December 1, 2019
Pennsylvania
1 review
1 helpful vote
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Highly Recommended
January 16, 2021

I have now ordered three watches from watches-swiss.com and am going to use them for future orders. They offer prices significantly reduced from MSRP and, unlike other grey market dealers (e.g., jomashop), they provide the full manufacturer warranty. They do not maintain an inventory, instead procuring the watch when it is ordered by the customer. While this may cause a bit of a delay, they are transparent about the length of the delay, based on their experience in procuring a watch through a given manufacturer. And given the price advantage, the delay (which has always been just a matter of days for me) is certainly worth it. I also found the owner, Marc, extremely easy to deal with. He is lightning fast in answering emails, does a great job at keeping the buyer informed every step of the way, and makes a very strong effort to deliver the watches as quickly and inexpensively as possible. I strongly recommend them.

Date of experience: January 15, 2021
Texas
2 reviews
0 helpful votes
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Quick Response
November 26, 2022

I was trying to purchase a watch however the website was not working. Called and the owner immediately answered the phone. After an exchange of emails, it turned out there was a problem with the website which was promptly fixed. Communication and response was excellent and if the product is received when promised in the condition promised, I will update this review accordingly.

Date of experience: November 25, 2022
Canada
1 review
11 helpful votes
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Shinola Bronze Monster
December 3, 2019

The watch was perfect, brand new, & price was good. Marc was a pleasure to do business with & promptly answered my emails & cordially addressed any concerns. I am a first time buyer from Watches-Swiss, & am very confident in making any future purchases after the service I have received.

Date of experience: December 3, 2019
Australia
1 review
0 helpful votes
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Tag Heuer Carrera 02
March 11, 2021

I ordered my new Tag Heuer from Watches-Swiss and dealt with Marc Rabinowitz. I live in Australia, but dealing with Marc (in the United States) was a pleasure. He answered all my questions and dispelled my worries of ordering such an expensive watch from overseas and supplied my new watch with an additional strap at an awsome price and was delivered to me exactly when and as promised.
I can't recommend Marc and his Company highly enough.
You will not be disappointed.
I will buy my next watch from him without question.
Thank you so much!

Date of experience: March 10, 2021
New York
1 review
13 helpful votes
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I ordered a Zodiac Super Seawolf (ZO9200)
I ordered on a Sunday and received it in 3 business days! The watch came Beautifully packaged and in New Mint condition. I couldn't be more happier with my purchase. Marc was prompt on any emails I sent to him and made me feel confident in purchasing from him. I would take any negative reviews with a grain of salt as they are mostly quite old (circa 2012 and beyond) and some people like to complain about anything. I just wanted to share my experience with purchasing from Watches-Swiss. Thanks again Marc

Date of experience: May 1, 2020
Australia
1 review
2 helpful votes
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Marc was great
October 17, 2021

I am in Perth Western Australia. I ordered and paid for a Ball Roadmaster on October 7. It was delivered by Fedex on October 15. The watch is everything I thought it would be.
As soon as I made contact with Watches-Swiss, Marc was very helpful, replied to my emails quickly and made the purchase easy.
Even with Australia's 10% goods and services tax the price was good
I know you will be highly satisfied when dealing with Watches-Swiss.
Brent Higgins

Date of experience: October 15, 2021
Massachusetts
1 review
0 helpful votes
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Typically, I buy watches from brick and mortar authorized dealers so purchasing from Watches-Swiss.com made me a little nervous. But I gave it a try and I am very satisfied. The watch appears to be new and unworn, original inner and outer box, tags, Baume and Mercier warranty card and instruction booklet. Communication and shipping were excellent as well.

Date of experience: August 24, 2023
California
1 review
2 helpful votes
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Marc has offered the best deal for the MIDO watch. As other brands' watches you get almost 30% off for a new watch, and a watch's also coming with a warranty (don't know if it's only for mido). The only thing that worried me was the Fedex delivery because it was not available for tracking by myself ( you should talk to Marc to track the package.) However, since the Fedex delivery is trustworthy, so it was not a big problem. I asked him to deliver it to me within 10 days, which was not easy at all for the swiss watch seller, but he made it 9days for me. And also super fantastic packaging! I would get my next Mido watch from him.
P.S. I wouldn't use the Jomashop if you think you must need the real warranty (not graymarket's warranty which is almost trash), and want to pay less.

Date of experience: September 21, 2020
California
1 review
12 helpful votes
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I ordered a very nice Movado Calendoplan S blue dial from Marc's website. I got exactly what i ordered at the price he promised with very nice packaging to protect the watch,, he is the real deal, i had read many negative commments,, but for my experience he was very helpful and completely professional,, i found my new watch distribuitor from now on,, thanks Mark!

Date of experience: April 24, 2020
Iowa
1 review
4 helpful votes
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Awesome Service
November 24, 2015

Marc came through for me on finding a Tissot watch for an anniversary gift that no other seller could find. He went above and beyond on the shipping to make sure my wife had it as promised. Wonderful buying experience highly recommended - old fashion customer service like it should be!

Date of experience: November 23, 2015
Marc R. Watches-Swiss Rep
over a year old

Thank you for your 5 star review. We have been selling watches since December 1982. Over the years, we have developed many good suppliers and many good contacts. If the watch you are looking for is out there, chances are we can find it for you at a great price!

Virginia
1 review
6 helpful votes
Follow Lance M.
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First, let me preface this review. I am not a connoisseur of fine timepieces in any way. I just wanted to purchase a very particular model for a very particular person. I spent some late evening hours referencing manufacturers, researching through quite a few web sites, and reading multiple reviews.
I decided to place my order through Marc@ Watches-Swiss.com and I was not disappointed in any way. Marc answered all my questions and provided outstanding customer support. My timepiece arrived within a very short time. Granted, it was neither the most exotic, most expensive, nor the most sought after, but it was exactly what I was looking for. If you are considering purchasing a timepiece, drop Marc a line and ask him. You have nothing to lose. Please remember to allow for that fleeing commodity of time (no pun intended).

Date of experience: October 1, 2014
Marc R. Watches-Swiss Rep
over a year old

Hi Lance - Thank you for the nice review. We do try to give all of our customers the same excellent level of service. It doesn't matter if they are buying a watch for $3,000-, $30,000- or $300. We do answer most pre-sale and post sale emails very promptly. And we try our best to ship every order as quickly as possible.

Illinois
1 review
6 helpful votes
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My experience with a purchase of a Ball Power Reserve Watch from owner Marc. Placed my online order on 8/07/16, followed up three days later concerning status. Marc got right back to me stating that the watch would go out for delivery on 8/11/16 and would recieve it by 8/12/16. He was correct in all manners of my transaction, Watch arrived on time stated in a Ball gift box with original retail price tag and warranty card with serial number. I have registered the watch with Ball's official website (3 year manufacture warranty). Also, I like to mention he beat all competition thats out there in terms of price. In buying my next watch I would look no further.

Thanks again,
-Dave

Date of experience: August 19, 2016
Marc R. Watches-Swiss Rep
over a year old

Hi David - Thank you so much for your kind comments. We have been selling online since Feb 2000 and we do try to keep our word.

Malaysia
1 review
4 helpful votes
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Purchased a Tissot LE watch. I must say from the pre-sale service until delivery were absolutely outstanding. The watch received yesterday and it was of all premium condition. My full rating for such committed seller. Marc, you have done it! Thank you.

Date of experience: January 12, 2015
Marc R. Watches-Swiss Rep
over a year old

Hi Samson - Thank you for your kind comments!

Australia
1 review
11 helpful votes
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This website is a joke. Do not buy anything online. They have no stock and will charge you 10% when you cancel. Easy money for these guys. Rude and very untrustworthy would be a few words to describe them. I am glad I only ordered a watch for a few grand. Lost 10% but better than the whole lot. Be careful. Craig

Date of experience: May 5, 2011
Marc R. Watches-Swiss Rep
over a year old

Please note that we discontinued the old policy we had of charging a 10% deposit with the order.

North Carolina
2 reviews
8 helpful votes
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Don't believe these negative reviews. They probably did not listen to how Marc does what he does for clients. He tries to get things quick but indicates that when you process an order, it may take time to get the item. He was great with me and answered all my questions and found me the exact watch we were looking for. Buy with confidence and if you have questions, then ask him before you order. Very straight shooter.

Date of experience: June 27, 2014
Marc R. Watches-Swiss Rep
over a year old

Hi Kevin - Thank you for your kind comments. We always try to do the best we can for our customers. We hope you will tell you friends, relatives and business associates if you are happy with our service.

GB
1 review
5 helpful votes
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I have only very positive things to say about Marc at Mark Time Watches (Watches-Swiss.com). The guy was completely honest, prompt and efficient with my purchase of a Ball Engineer II Volcano. This is a new model for Ball but Marc located the very watch I wanted. Watches are a very personal item in ones life. They are close to the body and they are looked at many times every day of ones life. They also have to look after us as we rely on them to give us accurate information. The purchase of such an item is, in my opinion, an experience which should be enjoyable and yet be memorable for the right reasons. Marc gave me the confidence to send funds across continents and provided the trust and faith that all would be conducted in total transparency. I also saved at least $600 over the nearest quote for the same watch. Do not have any doubts about Marc or his company. They are sound.

Date of experience: July 8, 2017
Marc R. Watches-Swiss Rep
over a year old

HI Jeremy - Thanks a lot for the 5 star review. We do try to put our customers first!

GB
1 review
3 helpful votes
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Outstanding service!
December 12, 2015

Would just like to thank Marc for outstanding service. Ordered a Rado watch for my Husbands Birthday. It arrived 4 days earlier than expected and Marc emailed us every step of the way with updates.
Thank you Marc!

Date of experience: December 12, 2015
Marc R. Watches-Swiss Rep
over a year old

Thank you very much for the positive review. I'm glad you were happy with our service. Happy Holidays!

Canada
1 review
3 helpful votes
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Satsified once again
April 29, 2016

Second time purchasing a watch form this company and again they did not disappoint. Their attention to detail, and incredible customer service and knowledge are always second to none. I am an international buyer and they make the buying process so seamless and easy. Look nowhere else if you are looking at making an investment in a watch. I will definitely be back and cannot commend them enough!

Date of experience: April 29, 2016
Marc R. Watches-Swiss Rep
over a year old

Thank you for your kind comments!

Overview

Watches-Swiss has a rating of 4.3 stars from 95 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Watches-Swiss most frequently mention customer service, high end and mark time. Watches-Swiss ranks 9th among Watch sites.

service
17
value
18
shipping
17
returns
3
quality
16