FitBit

Ordered a Fitbit charge 6 at the start of December. Was meant to ship and be with me before Christmas. No update on what was happening to my order. It's getting close to Christmas so I check the Status which has now changed to "On back order. Ships January". They didn't update me on this at all, and were happy enough to take my order through the website. Awful company and awful website. Avoid buying from them

I had my Fitbit less than a month. Had to call customer service. To replace it. My data with my daily meals were deleted for week. After midnight it gives me steps that I didn't do. Wrong data.I am in bed before midnight. I spent a lot money. Alot of time on the phone with customer service. It hasn't been fixed with the wrong data.I was very disappointed. Google fit app. Works.

My daughter gave me the Fitbit charge 6 for Christmas. Complete waste of money!
Nothing is wrong with Fitbit itself, the app is not working properly. One major problem I have is that the app doesn't record the day of exercise correctly. It records the exercise as if I had done it the day before.
Eg exercise on a Monday gets recorded as if I had done the exercise on Sunday

Fitbit did it again, my watch died once my warranty expired. I should have learned my lesson with my first watch, but fell for the the $300 sense, not just 1 watch, but 3! My husband, my son and I all got the $300 watches and all 3 stop charging, and Fitbit's answer, sorry your watch is not under warranty, and gives you a link to their store so you can buy another watch. Work on you product, and customer service istead

Once Fitbit was taken over by Google, the customer service has become appalling. You will be held online for hours by support personnel outsourced to non-English speaking countries, with ridiculous requests like asking you to take videos of what the watch is doing (when the display will not light at all). After this, you are required to mail the unit back to them, and so far, 4 weeks later, I have gotten no replacement on a watch that was 3 months old.

My Fitbit is not even 2 years old. I have taken good care of it. It will not charge anymore. I called customer service. Her fix was to ensure it is clean. As stated it took care of it. They will do nothing out of warranty. I feel with the price of it it should last a lot longer. Not impressed. Don't waste your money.

Fitbit is instrumental in tracking my health and fitness goals, providing insights and motivation to stay active and healthy. Whether I'm counting steps, monitoring heart rate, or tracking sleep patterns, Fitbit offers comprehensive data and analysis to help me achieve my wellness objectives. I appreciate the user-friendly app interface and the ability to set personalized goals and challenges. Fitbit has become an essential tool for maintaining an active lifestyle

Great customer service! The post on the band of my fitbit 4 broke... I could not find the receipt. They replaced it immediately. Would love to see the design made a bit more durable in the future but other than that... great company!

They are the worst trackers and I will never buy another one. Once again I have a tracker that is working but a black screen that shows nothing. You would think by now they would have resolved this problem and a lousy 45 day warranty! It's a joke!

I don't received notification after setting up but laterly found I did not following instruction carefully. I got everything is right now. Love this product

I've had fitbits for over 7 years. I bought the charge 3 when it came out. It kept having to be replaced. I finally bought the versa 3. In less than a year they had to replace it because the face separated from the frame. Less than a year later the same thing just happened. Now they want to say its out of warranty and offer me 35 percent off another fitbit. As trashy as their products have become, I'll never own another one. I'll pay a couple hundred more and get the Samsung watch. It's bad enough when they took away challenges from our friends on the app, now they won't transfer warranties when they have to replace their garbage products. Please be careful when buying their products

Bought the Fitbit Charge 5 recently. The sleep tracking feature has been a revelation for me. It's helped me understand my sleep patterns better. The battery life is impressive, but the strap could be more comfortable.

Don't quite understand the negativity of the reviews. My Ionic stopped working for some reason. Customer service went through a few tests, decided it was kaput and another was being shipped within the hour. No hassles, friendly rep, no complaints. Well, except for the broken Fitbit.

I had my fitbit for almost a year and the dubber started pulling away from the sensor. I talked to customer service via chat on their website. They quickly looked into my fitbit and notified me that I was still in 1 year warranty period and they would replace it for free or offer me 50% discount off of a new model. I was very impressed with how easy the replacement process was. Fitbit has great customer service!

Ever since google took over Fitbit, the software development continues to fail. My device is now unusable. Here is what my screen looks like on the iPad mini. You basically can't see your data. Charge 4 purchased with Airmiles June 2020

If I can give no stars I would!
Had Fitbit Charge 5 from Costco for 11 month and the device broke. They sent me replacement and that one broke after 3 weeks.
The only options you get is a replacement (currently on back order, need to wait 2 months) or purchase another model at reduced price.

HORRIBLE COMPANY, HORRIBLE DEVICE!
Do not buy!

Fitbit is about 15 off the proper heart heart rate rating when u move ur hands it count it as steps so if u want to lose calories it's way off

Since Google took over, this app 100%sucks. Nothing works right,it's slow as molasses. I can't find anything without clicking several times or refreshing. I hate this change! I Will not be renewing my premium membership.

Over 4 months waiting for my replacement watch as part of warranty and FitBit customer service is still escalating my situation to some other dept to have this solved.
FitBit customer service dept should be called FitBit customer DISSERVICE.

Like design and long battery life. Has had 3 Fitbit Charge 5 since March 2022. All died within 6 months. Went thru all steps with customer service to no avail. Better to just buy a more expensive watch-fitness tracker of better quality.

I bought a new Inspire3 from Amazon. After about 2 months, the heart readings stopped working properly and I was not able to get sleep data. I also had an Afib episode that lasted 3 hours and subsequently had multiple Afib episodes and I have never gotten an alert. The heart rate reading was all over the place and showed a dangerously low heart rate for several weeks. I confirmed that the heart rate was wrong by using a blood pressure monitor machine which showed heart rate in normal range. I filed 4 support tickets on this issue. I followed all of their instructions to reset it and then it was escalated to the warranty department. I ended up emailing with 6 different "customer service" reps who just told me to do what I had already done and would not discuss replacement under the Warranty. I then called and got an agent who finally listened to me and submitted the ticket for a warranty replacement of my device. I had bought a new device. They are replacing it with a refurbished device. Fitbit provided me with not only a defective device, but also the worst customer experience I've ever had. Save up your money and get an Apple watch. Before this I had bought 3 other Fitbit devices that fell apart, stopped working, or the face fell off of the device. If I had spent that money on an Apple watch rather than these cheap devices, the money that I had spent would have made sense.

Too bad I can't chose no stars. They don't even deserve 1 star.

I bought the Versa 2 for a simple reason. The circle on the front of the Versa 2 consumer packing clearly states "STORE & PLAY MUSIC". Except that it doesn't. Customer service tells you to carry a smart phone with you into the gym and then the Versa will control Spotify for you. Is that the same as "STORE MUSIC"? Not even close.

They refuse to admit that they have done anything wrong or misled consumers. They are arrogant and deceitful beyond words. They really don't care once they have your hard earned money. Basically "so sad too bad" - it's not our problem. Talk about arrogant.

Buy any product out there in the universe except a Fitbit. But don't take my word for it. Look far and wide at consumer reviews and all you will see are unhappy customers that FITBIT could care less about. I got taken advantage of: don't let it happen to you as well.

I purchased the Versa 2 two yes ago because it said it supported Pandora. However, it rarely worked. This year it's working great, but just got an email notifying me Fitbit is dropping Pandora in March. What a huge disappointment!