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VRBO reviews

89 reviews
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89 Reviews for VRBO

All Reviews

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New Reviewer
7/30/14

I have now visited several available properties online, emailed the "owner", only to find that the fantastic offers are NOT available despite what the calendars said, the owners are real estate managers, and they have many less attractive offers to peddle. Can you say bait and switch? I am very frustrated by this service. I do not trust VRBO.
-K

New Reviewer
7/29/14

Vacation rental by owner? BS!!!
Owners have to pay a lot for the listing of their house!

The name is a scam!

At the end renter have to pay for it.

New Reviewer
7/16/14

Tried to rent #494714 in Waikiki and was pushed to pay money via email to hold the suite and when I asked (Bill Leeds) a phoney name, to give info to legitimize his suite and himself he quickly said it had been rented and that was it. The calendar never filled up for those dates.
He said he was living in Portland and representing a Japanese lady who couldn't speak English yet she apparently had been sending me emails asking for money????
This suite is a scam!

New Reviewer
7/14/14

I was inquiring about property #3799990 on VRBO. com I was suspicious when owner wanted money wired directly into a bank account. This home no longer appears on site. Please beware. Not all are bad but just follow your gut!

New Reviewer
7/11/14

I am a owner of property in Florida listed on vrbo.com. They have become controlling of your listing and communications. They now "hide" email addesses of the potential renters so you are FORCED to communicate through their "dashboard". I have recently found out that the these potential renters are not receiving my responding emails. Spoke to some idiot at vrbo and told me I would hear from someone in 1-3 days....really???? You are keeping me from renting my unit and you can't speak to me? I received an email a day later saying that that there was no problem with the emails and it probably was going into the spam box which was a total lie. OWNERS BEWARE!! If I can find a better site I will change in a New York Minute.

New Reviewer
7/8/14

We used VRBO as vacation renters for a few years prior to setting up our own VRBO. It's been almost a month since we listed and have had a good experience with booking clients and they have all be great people! We hope the experience continues this way. I was between giving them 3 or 4 stars and that was because of their software/website. It could be easier to use and it takes a few HOURS to update your changes so that is weird in this age of instant changes elsewhere on the web. Also, not easy to find a way to get your questions answered. If they could just fix those things, they would be a 4-5 star operation (so far) in my book!

New Reviewer
7/2/14

"The site is getting overrun by scammers" - this was the response we received from a VRBO " customer service" reprsentative in response to our complaint over
our firm was being besieged by callers seeking to rent VRBO scam listings that posted our private client line.

After talking to VRBO they supposedly removed the scam listings but he calls started up again and one party even accused us of being in in the scam.

We called again and asked to speak with the legal department - attorney to attorney professional courtey - apparently is not part of their skill set - we were told they could only be contacted through a generic email address !

And after 72 hours no response ! Consistent with their interminable hold times on the phone.

Our heart goes out to the scam victims, and so while VRBO brags about 1 million listings our question - how many are scams ?

We are contemplating further action against VRBO due to business disruption - in the meantime consumers should exercise extreme caution and NEVER wire money for a rental especially via Western Union or similar services .

New Reviewer
6/24/14

I am a vacation rental property owner, and have listed on VRBO since 2010. our rentals are of a seasonal nature, typically 4-6 per year. Recently we found VRBO had removed calendar access from our site and put this message up "The property's calendar has not been updated in over 2 months. You can contact the owner for availability or look for properties with confirmed availability"
Our calendar is always up to date, but only updated when we add rentals.
After many calls and emails requesting VRBO to leave the features we have paid them for, alone...there response is that this is "policy" and I am the only customer that seems to have a problem with it.
For sure VRBO does not recognise the lister, who pays the fee, is there customer, and the renter is the lister's.
I would never recomend anyone to list on VRBO, nor will I pay any more fees to an outfit who's policy is to piss off there customer!

New Reviewer
6/21/14

I own two vacation rental properties in Maine, and I have used VRBO for a number of years -- But not anymore. It used to work just fine, and the site I paid them for worked easily. Then recently I noticed that no inquiries were coming in and no reservations were being made. So I checked my site, and there was no calendar on my site showing potential renters when the property was available to rent! WTF!!

When I tried to edit my site I found that they had changed everything in a way that made it almost impossible to make simple changes. VRBO's customer service tried to make it seem like it was my fault for not going in weekly to "update the calendar". I don't need to update a calendar if there are no new reservations to put in! Duh!

So after years of being rather satisfied, I am now very dissatisfied. VRBO has caused me to lose potential customers, and lose money -- Not exactly what I thought I was paying for.

Their prices have gone up and up over the years. Usually when you pay more, you are supposed to get more. But with VRBO you pay more to get less.

I am switching to another rental website service as soon as possible.

Anybody have any suggestions about a better rental website service?

I am wondering about vacationhomerentals.com.

New Reviewer
6/16/14

I am a property manager on vrbo with over 20 paid listings. Vrbo customer service is a complete disaster and a horrible experience every time. Cancelation protect is also a disaster and false sense of security. My guest has been on the phone all day to learn that now the owner has to call and request a refund- I just gave her the money back because if the time and efforts that have been wasted. It would be cheaper just to refund even though CP got paid...... Can't wait until another website comes along to remove the monopoly homeaway has. Homeaway.... You suck... That is all...

New Reviewer
6/4/14

I am posting this review because VRBO will not post it. I am hopeful that this review will help others avoid renting this condo. VRBO # #308387 - "Luxurious Ocean Front Condo" Panama City Beach FL at Tropic Winds Condo #1409.

My VRBO review:

I took my mother to Panama City Beach for the week of March 22 2014. I rented this place based on reviews and photos. When we arrived the place was very dirty and smelled of body odor. From pubic hair on the master bed pillows, to filthy carpet and living room upholstery, to dirty hand towels and mold growing in tub and on shower liner. It was not at all what I paid for and not at all what I expected. If I could post photos I would.

I stayed an hour and told Susie I was renting another unit which I did. So not only did I lose the money for the stay in this filthy place (she did not refund it and placed it right back on the rental market for the same week) but I had to pay for another place as well. I think it is terrible to misrepresent as she did. The photos are so old that they do not even represent this place as it really is. The master bedroom photo shows it all made up nicely and when we get there not only did the master have a body odor smell, there was a thin blue bedspread and two dirty pillow cased pillows and that was it. Nothing nice like in the photo. So save your money and go elsewhere. This place is a dump. Nasty. I did not even want to touch anything in it.


BTW I am an owner of another beach condo and would never subject anyone to a place in this condition. I keep mine immaculate and that is what I was expecting. Too bad there are people out there who take advantage of the situation as this is a trust situation. I trusted her word and should not have. I just hope this review can not be deleted by the owner as it is unfair for her to collect money for false advertising. Kim from Texas

New Reviewer
5/31/14

We stayed at Surf & Racquet Unit #194 in Kailua Kona Hawaii. Alli with CJ Kimberly Realty was awesome. She was available to take care of any situation. Location is super! Listening to the ocean all night is so soothing. The kitchen is well equipped as well as pool/beach items to use. View from the lanai is breath taking. We watched turtles feeding every afternoon. The pool is super! The resort was very quiet (we had windows open all the time day/night). Very clean. We had problems w/ lights flickering and Alli had repairmen there quickly (and this was on a holiday weekend). This unit is probably 30 years old, but very well maintaned & comfy. Would definitely return to this location. Thanks Alli & Jennifer at CJ Kimberly Realty!

New Reviewer
5/27/14

We own and take care of many properties, and the worst part of the experience has become VRBO. They have taken a monopoly on our funds. Our rates are good enough that we stay 100% booked and we give the extra customer service, but to charge more for extra pictures and a higher ranking and credit card fees is insane. The last straw was (after we paid our renewal) notifying us if we did not book online our rankings would drop. Every one of our properties has 5-star bookings and not one bad review - how can you drop me by 50% if I do not offer online bookings? We have never had one single complaint and our guests always come back. When I called customer service, I kept explaining that it was unfair to drop us by 50% in rankings because they want to gouge us $1800 a year in credit card fees for one unit. The goofball kept saying, "I don't know how you are getting $1800? It only costs $3 for a $100 rental fee." I was like - "Who rents a beach condo for $100 a week?" I made her do the math, which came out to $1800 per year. They are becoming billionaires on our profits, and while some people might think we can afford it, after VRBO, lodging tax, liability, dues, insurance, etc., we are going broke keeping rates affordable for people to vacation. Also - just a tip to anyone who has properties on VRBO - when a guest sends you an inquiry, go on the site and get their personal e-mail and notify them you will be contacting them outside of VRBO so that contracts will go through - or whatever. It is not these people's business. All of our guests come back over and over. They tell you it is to protect the guest, but that is a lie. It is for marketing to hound these people and know what they are looking for. They want to act like a property management company to get whatever fees out of you they can, use the guest's private information for marketing, but they take no responsibility for your unit - they are a means to advertise - an advertising company - and they are getting too big for their britches. There are some new companies popping up, and with offer good rates, so we do not need to bow down to these people and pay our profits to get higher on the list. They need us more than we need them - trust me - if they start getting hit with people dropping them - they will go back to doing business the way they should. Not forwarding the customer's e-mail, yet forwarding all of their other personal information is not to protect anyone - it is to keep control of your unit - take the extra minute - go online - and get the e-mail off of the website or request it from the customer. If you do your customers right, they will be back and send people. We have been doing this for two years and are 100% booked - I do not even think we need these people anymore. So aggravating. One of these days someone is going to class-action sue them.

And to the person who said VRBO is great, and these must be fake reviews from competitors - all I can do is tell you how ridiculous that sounds. It seems you are the one working for VRBO.

New Reviewer
5/27/14

We list 2 properties on VRBO. As any owner knows, listing placement is of great importance. We have two identical units and the listings are basically identical. One has excellent placement (as it should because that is what we pay for), the other (which is up for renewal strangely enough) slipped to the bottom. We can get no advice on what happen or how to fix it except to upgrade ANOTHER $250.00. Excuse me, but I agree, it is a scam the way they are treating the owners. It there was another good spot to list, they absolutely would not have my business!

New Reviewer
5/16/14

Rented a place, providing all credit card info. 3 days later, I find out that they rented the place to someone else. The management company that the owners hired (BeachCondosinDestin.com) admitted that they keep rentals listed as available even though the units are not available...with the intent of you booking a similar property that is a LOT more expensive. They provide no information about cancellations, stating on the website that their policy is available when you book. It IS NOT available when you book. You have to book and pay and then it still isn't available. Then when you cancel, they tell you that their policy is not to allow you to cancel. WTF?? I had to cancel the charge thru my credit card company. Do not use VRBO. Do not use BeachCondosinDestin.com Complete scams.

New Reviewer
5/16/14

Beware of the Carefree insurance offered on this site. It is a complete SCAM. After I was confirmed into a condo for a month this fall, I got a message from VRBO saying they had cancelled all bookings by that lessor. When I asked how to get my insurance refund, tyhis is what I got---

Thank you for contacting the Trust and Security department of VRBO®, HomeAway®, and VacationRentals™.

"In this situation the only advice that we can give when it comes to trying to recoup your funds that were lost are to either continue reaching out the owner and get it from him or if you are unable to do that then contact your credit card directly and dispute this specific transaction.
"In regards to the insurance that you purchased it would not come into play currently becuase this owner is under investigation with us and a decision has not been made on the property owner and the insurance only coveres a fraud that is declared by us.
"Also even if it did cover it, one of the steps in using it is to go back to your credit card company and have them try to get it back first because they have a lot more clout when it comes to their ability to get funds that were lost.
I hope this adds some clarity to this difficult situation."

So, the coverage provided by your credit card company is better than anything VRBO offers. And a fraud is only a fraud when VRBO says it's a fraud. And they only pay off if they feel like it.

New Reviewer
5/6/14

VRBO uses the possibility that the rental may not meet your expectations to sell you another flavor of trip insurance (as you're paying).. Doesn't say much for the company. I sometime use the site, but only as a last resort.

New Reviewer
4/24/14

Fees 60 Percent - Wow

I have used VBRO a number of times before, but this time it just seems like I paid so much more for my "additional" fees. I paid almost 60 percent in fees, and I didn't even opt for the insurance! I just don't understand how a condo I selected for $135 a night ended up costing me $214.87 a night. Is this a standard practice on VBRO?

New Reviewer
4/8/14

I have used this rental web site numerous times. In March we stayed at property #493215 in Redmond Oregon. I sent a complaint about this rental. Made 2 phone calls. If the rental is not as described....to bad...your complaint means nothing. The owner of the property is not held accountable for misrepresenting it. The owner was to contact me but they have not and probably never will. I just don't want anyone else to be mislead.

New Reviewer
4/6/14

PROPERTY OWNERS STAY AWAY! Renters too, for that matter. As a property owner with rentals this place has become FASCIST! They now control every aspect of communication and payment. You no longer have direct access to your customers. As a vacation rental business owner, I build long term relationships and that is no longer possible on this site. Each year they find a way to charge more and more while providing less and less. VRBO is building a marketing empire at owner/renter expense. Look out! I will not renew! Every negative post you read written from the owner perspective here is true. If it's positive, it's likely a shill. Do not support this site.

New Reviewer
4/1/14

I wrote a negative review on property VRBO Listing #350639 (Florida), it was an awful experience to say the least. I wrote about all the issues that needed addressed with the place we stayed. The owner was supposed to refund part of my money due to all the issues but it never happened. VRBO called me to see if I would remove the negative feedback and write something nice if they reimbursed the money that the owners were supposed to give back. I told them that the review was accurate and I would not remove it in exchange for some money back. My review was never placed on the site, only good reviews were placed. I emailed and asked why it was not placed and never received a response.

New Reviewer
3/21/14

We are a vacation property owner and were initially happy with the service. However, like other owners have posted, they have given a very bad reputation to service sites once you become a consistent customer of their service... by finding ways to increase the annual rate by 10-20%.

The alternative to maintain a "flat rate" year over year is to pay for additional photos and/or increase your level of posting (Silver, Gold, Platium, etc) - all of which mean you are still paying more! Bear in mind we have increased our annual spend from $400 to $700 over the last 4 years - while our traffic and rental quantity have remained the same.

airbnb is quickly gaining ground and next year I expect to be able to switch and not lose ground on marketing visibility... unless VRBO comes to their senses like NetFlix did and consider what their product really is... the owners who post.

VRBO - notice served...

New Reviewer
3/11/14

If I could give this company no stars I would. We are property owners with a property listed with them via a management. We have a pool which it clearly states is un heated. We had a couple turn up in April and demand that the management company contact us and ask us to turn the pool heat on. We politely told them that we did not have a heater to turn on. They insisted the management company call us again and again over the next few days. In the end the management company representative who lives 5 doors down from us very kindly allowed them to use her pool. Two months later they leave an extremely defamatory review on Vrbo saying how unreasonable we had been to deal with and how unhappy they were our pool was not heated. Hello? Could you not read the description of the property? vrbo is not interested only stating they don't care what anyone posts good or bad and as long as someone can prove they stayed there then they can say anything they like. What an eye opener and what a waste of time (and money!) for owners and renters alike. Its a lose lose situation. While I totally appreciate from a renters point of view that they are allowing bogus fake 5* reviews it is equally frustrating as an owner that they are allowing inaccurate reviews. Most of these people are just after a reduction in their rent.

New Reviewer
2/27/14

Had a bad rental experience, with a miami rental in January, #499787 to be exact, and they will not allow you to post a review that is not positive, and there's no recourse if you have any issues. Will not use this site ever again, and would advise against it.

New Reviewer
2/18/14

We rented successfully on vbro all over North America for years then two years ago a Collingwood On ski chalet owner switched us to a lesser property and tried to say thats what we rented-they did return our money but vrbo would not let us post our problem. My son just this weekend rented in Miami only to find on arrival that the owner was moving them unannounced to an inland lesser property-he got his money back but had to scramble for a hotel for 8 people. You cannot post a review on vrbo unless you have actually taken possession and they did not care or support us in any way. No more vrbo for us.

New Reviewer
2/11/14

I have been on VRBO for over 5 years and own 2 vacation properties. I HATE VRBO and the way they do business. Every year, they figure out a way to scam us out of more money -- by making you pay to add 3 more pictures (and they list by the # of pictures you have) or make you pay for a "premium" listing, the next year you have to pay more when they allow 4 more pictures (They started at 6 and now they're up to 16). Just waiting to see how they squeeze more $ out of us -- already costs us $799 a year for each site. Just recently they made 2 more changes that negatively impact us. I can see they are trying to be a monopoly and slowly buying up other rental companies. You used to be able to reply directly to a potential guest -- now you have to go through their website. And they limit how many words you can use in your reply. Also, if you have a calendar on other websites, and most people do, you cannot edit it from any other website, they make you go on the VRBO website and log in to edit your calendar. The calendar used to be independent and all of your websites hooked up to it --- then VRBO bought out the calendar company. And if you ever have a problem with a guest -- and the guest complains to VRBO, they automatically take the side of the guest. I had a man want a refund because he came for deep sea fishing and the waves were too rough so he only got to go out once -- and he demanded a full refund. VRBO forced me to refund the man -- I was livid. It wasn't my fault he didn't catch any fish and i don't control the weather. They threatened to throw me off the site -- I could not believe it. I am so fed up with VRBO and am probably going to stop advertising on them once FlipKey gets bigger. For now, I'm stuck.

New Reviewer
2/11/14

VRBO edits out the negative reviews. I rented a nice little place in Pocono Pines Pa only to find out about a huge septic issue upon arrival. The place smelled like raw sewage. Owner not refunding any money and VRBO not allowing my negative review to post, despite following all their guidelines for review. Nasty owner + bad company = stay away.

New Reviewer
2/8/14

We have been trying to find a rental for a family celebration of life for my grandmother passing. We finally found a great rental and confirmed the dates with VRBO via email and phone. When we went to send a deposit we left numerous messages and emails and did not EVER receive a response! We now see that they rented it out from under us for a longer period of time… we only know this because the dates are now unavailable. What a poor way to run a business. Whatever happen to first come, first serve? Such a disappointment for us.

New Reviewer
2/7/14

I currently have a cottage listed on vrbo.com ...I am so frustrated with vrbo.com...I would remove my cottage listing from vrbo.com if there was another competitive website because they do not deserve my business...They have at times removed all of my booking on my calendar after I had filled up for the season and posted all bookings...They said they did this because I hadn't accessed my calendar often enough...But again I was already full and had posted my bookings for the season when suddenly I was getting inquiries for weeks that were already booked...That is when I discovered vrbo had removed all my bookings on my calendar...Also, I like to keep my listing simple by indicating all the amenities in my written description...However vrbo wants me to use their formats that have come out after I posted my listing on their we site...I choose not to use them, and now they have punished my by moving my listing further down the lost, even though I pay for a specific spot and was originally promised a specific spot on the listing based on seniority and number of pictures I pay to display...I have tried to conform to their ever changing requirements to move up the list, and currently my pricing is posted all wrong because they insist I post a daily rate, and rates for different seasons, and average daily rates for the different seasons and so on and it ends up so confusing that it is not accurate...but if I don't do this then they will move my further down the listing...my listing is now a mess...I can't believe they can and are causing me so much grief! The price I pay for this listing is a gouging price...I believe vrbo is greedy...I am very angry with vrbo...I hope an honest fare competitor comes along and puts vrbo out of business...This would be well deserved...To bad vrbo treats their good paying clients this way...I can't say enough bad things about them!!!!

New Reviewer
2/6/14

Initially, we were very happy with VRBO.com. Then they changed when all the money started rolling in - the website does not work, freezes or just goes down for no reason. Customer service does not exist with them. The reps do not answer questions or help when you have issues with the site. What happened to them!!! Famous last words "WE ARE FIXING IT".

New Reviewer
2/5/14

I had a terrible experience with VRBO. My husband and I rent an apartment via VRBO and we were using for the 1st time the "Book it" option. That means you have 24 h to accept the booking and the payment comes via credit card. My husband called VRBO to know if they had checked the payment and they said yes. But 4 days later, just before the check out, someone from VRBO Ireland (?) called saying they could not get the payment. It appeared that it was a false or stolen card. On the day of the check out, the tenant had disappeared with our keys without having paid. VRBO did not help us, they rejected their responsibilities. They push owners to use their Book it option and use their payment system (they get money from that) but it is not secured. I find this completely unfair.

New Reviewer
1/26/14

I simply have not experienced any of the problems described here. I am a vacation rental owner as well as a user, so I have experience on both sides. When I signed up as an owner, I had to prove I owned my location so I don't know how you can rent a property that doesn't exist.

As a guest, I have rented w/o a single problem and have been able to email and speak to the owners. There are safeguards in place so you are not able to write fake reviews.

Also, you are absolutely able to write negative reviews. Again, as an owner, I am able to respond to negative reviews (fortunately, very few & far between) but, a guest can write & post one.

I agree that email support is interminably slow, but you can call customer support w/o a problem.

I just booked a condo for my family in Alberta, Canada & found the owner immediately responsive & the reviews positive.

I would suggest readers of the negative reviews to look deeper & explore on their own.

New Reviewer
1/19/14

This is the poorest excuse for a website I have ever seen! I created an account and everything and was unable to make one inquiry to even one person about renting a property! I have NEVER been so frustrated in all my life!

New Reviewer
1/19/14

Renter's Alert! This unit is not as it appears. Owner has 2 units in Sugar Beach Resort, uses pictures for the redone unit on floor 3 yet rents the sub-standard unit on floor 6.
Didn't realize this until we arrived.
Issues as follows:
-burners on the stove don't fit and are very dirty
-Maintenance unable to repair
-filthy, soiled carpets
-cupboards filthy and shelf paper gross
-light fixtures filled with dead bugs
-air fans had to be cleaned by maintenance, absolutely covered with dust and filth.
-ceiling fans caked with dust and dirt
-NO CURTAINS, very hot with afternoon sun and no privacy.
-bathroom toilet brushes were removed by maintenance because of germs and dirt
-bathroom had to be re-cleaned
-medicine cabinet shelves dirty
Some issues were responded to by maintenance and house cleaning after much pestering on our part.
Bed was OK but sheets were very tired
View was ok but impeded left/right by structure walls
All in all this was a disappointing experience despite a marginally reduced rate.!

New Reviewer
1/13/14

I had a bad experience with one of the rental owner Wintergreen Leasing, and VRBO won't post it, even though my assessment was fair and respectful. The VRBO reviews lose all credibility if they are censored for raving reviews only...what's the point??? Buying favourable reviews to mislead more people? I have lost faith!

New Reviewer
1/10/14

We have paid over $1,000 for a year to list two of our properties. One of the properties didn't rent out much, so after 6 months we asked for a half year rebate on our subscriptions. The response from Homeaway and VRBO--SORRY CHARIES, BUT NO WAY!! Homeaway is one crooked company. Don't trust them

New Reviewer
1/4/14

I had a really bad rental and I wrote a review and VRBO will not ppost it. There was sewage coming up in the bathrooms and they wont post it??? Really????

New Reviewer
1/2/14

When looking for rentals at VRBO - just know that VRBO charges up to $999.00 per year for a listing if you want to be one of the first listings that people see in a town. If you have a regular listing at "only" $349.00 per year - goodness only knows how far down you will be.
If your vacation rental home is in a big city or town - having dozens of rentals listed there is fine, but they go to all the tiniest little places and take listings for anything regardless of quality and as long as the owner is willing to pay their $999.00 a year, the are happy to advertise any dump at the top of that town's listings, and rotate it onto their "featured" listings page!

New Reviewer
1/1/14

First of all, do not just go by reviews posted of VRBO. They only allow you to post a review if you stayed at the vacation property. Regarding: Property #248063 - Casa de Duck - Georgetown Sands Road in Duck, NC. I had rented this beachfront house in Duck, NC for 1 week through this website in January for a vacation in May. I had paid half the cost as a deposit and the other half was charged to my credit card a few weeks prior to the reservation. This house was 8 bedroom which would accomodate a family reunion including family travelling from Florida and Maine. I was called by the owner the Wednesday before our rental (which was to begin on Sunday) - just 4 days - that they accidentally double booked us. They said they would find us a comparable house, but due to the fact that I was informed of the double-booking just a few days before our trip, there were no houses comparable with the same number of bedrooms and beachfront. The owners offered no compensation, and I never got a refund. Thankfully, I had purchased the rental through my American Express Credit Card, whose fraud department handled it and credited my card completed. However it was months before I received all the credits and I had to pay $1500 more for another vacation house that would accomodate my family. The owners promised to refund me, but never did; even after at least a dozen phone calls and emails. I contacted VRBO who would not do anything, as they claimed they are only a mediator and have no financial responsibility. BBB could not help due to the owners not owning an actual business. The owners stopped responding to me after the first response from them promising a full refund immediately. DO NOT rent through VRBO! You will save yourself a lot of aggravation. I ended up using Sun Realty who was amazing and you know that they will correct any problems immediately.

New Reviewer
12/30/13

I agree, this site is a scam. I tried booking on this site only to be told I was double booked and have to fight with them for weeks regarding refunds which I have YET to see. Stay Away!

New Reviewer
12/26/13

SCAM- You have to giver your credit card info and then they "decide" if they want to rent to you....

If you do rent, you have to leave 5 stars or they won't rent to you again. I ran into a crazy property manager in Eugene who continued to threaten and hound me- even on Christmas Eve and Christmas day.....Marcy has issues.

New Reviewer
11/23/13

The owner of my rental in Boulder misrepresented the rental, and stole $3000 from me VRBO did nothing. They even pulled my review of what happened.

New Reviewer
11/19/13

VRBO, aka HomeAway is a decent website, decent company. People are friendly when you call for customer service. My issue is that it is NOT very clear that most of the cities in which they operate in the USA and Europe have strict or COMPLETE restrictions on house rentals. So most of their ads are running against the law. God forbid you should get caught up in the legal loopholes of Police coming to inspect and verify a 30 day or longer lease agreement when you rent with one of their listings.
I had my ad placed with VRBO for 6 months, and was notified by the county (through the police officer that conducts and handles investigations) that I could not rent out my property as a short term rental. I was quite shocked. Having had to cancel most of my upcoming clients, I also asked VRBO if I could transfer the balance of my prepaid ad to another property in a city where I could have short term rentals. To my dismay they were completely UNCOOPERATIVE. I will NO LONGER BE RECOMMENDING OR USING THEM. This was never an issue with their competitor (who also has a better ranking on Alexa). They will get my business exclusively. I was also shocked to hear that VRBO does not pay for any lobbyists in major cities to fight city council to change the law. They make individual homeowner's pay for all the attorney costs and expect them to do all the work. Yes, they have "free" webinars. But free webinars are not going to change the city and/or county laws by themselves. Check out their competition. Much better company. It's a pay as you go site, so they are only as good as your last dollar!!!

New Reviewer
11/19/13

Beware: Began communicating with an owner of a rental and began receiving emails from "Vacation Rental." At first I presumed it was the owner's agent, but when they asked us to wire money to them, I realized that this was a scam. I believe the owner is legit though, as we were in contact with him and visited the house, so hackers must have gained access to his email account.

New Reviewer
11/1/13

As a self catering apartment's owner, i had the worst experience in my life with VRBO website.
In the moment I have signed up paying them more than 500 euros, a new system called "quotable rates" was just introduced (in BETA version, full of bugs).
Shortly, it was impossible to me to use VRBO: because of a bug in their system, my listing randomly switched from the old rates system to the new bugged one, and as a result no one of my potential customers could see the correct prices (meaning, the price i wanted to show them) online.
The most incredible part of the story is that after tons of emails to the customer service,one representetive of VRBO admitted via mail the BUG:

Erinn, from customer service wrote to me:
"I am escalating this to tech support. My apologies for the inconvenience. Thank you!"

I wrote back:
"And how long should i wait? And in the meantime i just stay on vrbo with uncorrect prices... I paid for 1 year service, at least stop it while you fix my property."

Erinn replied:
"At this point the only thing I can think to do is to offer you a refund. Please let me know how you'd like to proceed. Thank you."

As soon asI confirmed that i wanted my listing to be removed and the fee reimbursed, I have received the following incredible mail from VRBO.

Sheryl wrote:
"Upon review we have found that VRBO listing # xxxxx is ineligible for a refund per the Terms and Conditions of the site".

That is the most arrugant and unprofessional reply never had. Clearly I will not make a war for 200 euros refund, but I truly hope this post will help others that are possibly thinking to work with Vrbo, I just strongly suggest them to look elsewhere.

I would be happy to have an official reply here, but I guess it will not happens.. I already tried in their forum community, and I my thread just disappeared!

Sincerely,

Angelo

New Reviewer
10/17/13

Contacted the owner of VRBO #287557. Received information and a contract. After the money was sent the owner denies the reservation and refuse to communicate. A loss of $4720.60. The security agent at VRBO acknowledged that the house and email/owner , (Melanie Cava) was compromised/fraud......but the house is still on the site and the owner denies that there is a problem. Ripoff for more people to come.

New Reviewer
10/11/13

What is wrong with this website? My husband and I have used it for years and now it is SO slow we are using it less and less. Can they not fix their website???

New Reviewer
10/9/13

We recently rented a property through VRBO for a trip to Destin, FL. The experience was awful and I would never want anyone to go through it.

Take a look at these pictures and you can see how filthy the property was when we showed up. The carpet was stained and dirty, dust was hanging off the ceiling fans, curtains were stained with what appears to be vomit, and bird poop all over the balcony furniture.

Also, the rental unit claimed to have wireless Internet access, but when we showed up there was no Internet. Contacted the owner immediately and he was very rude and refused to help us. His solution was for us to steal Internet from the neighbors. I asked him if he had recently seen the condition of the property and it turns out that he lives 600 miles away.

We notified the owner we were leaving immediately and we filed a complaint with VRBO. The complaint included the pictures detailing the unsanitary conditions you see in the links below. This is their response.

"When we receive complaints, we encourage both parties to work toward a mutual resolution. We provide the vacation rental owner or property manager an opportunity to resolve the dispute by forwarding them the details of the complaint. Our procedure is to note both sides of the situation and closely monitor accounts that have had a complaint filed.

As our site is strictly a venue for advertisement, we are unable to mediate disputes. To do so would violate our terms and conditions."

Basically they refuse to do anything. I contacted them again and they sent me the same canned response. Never use VRBO!

http://imageshack.com/i/f5nhcsj
http://imageshack.com/i/09kb0vj
http://imageshack.com/i/nr2v30j
http://imageshack.com/i/0jl3i9j

New Reviewer
10/3/13

We payed a £2000 deposit for a holiday home after agreeing a price. The owners then demanded more money. We said no. The owners kept our money. VRBO were incredibly unhelpful. Having looked more closely it's clear that the reviews are all fake. We told VRBO but they don't seem to care. The property in question only has 5 star reviews. Genuine holiday makers who lost their money aren't allowed to write reviews. These people have been doing this for year's and VRBO don't seem to care as long as they continue to profit from it.

New Reviewer
9/25/13

I do not know where to begin. I used VRBO 2 times for an apartment in Manhattan, no problem. Then my cousin used VRBO, very strange. All seemed fine until she got to the apartment, the owner was there waiting for his cash only transaction. He let her and her sister in the apartment, gave them the key, grabbed his suitcase out of the bedroom and said see you in four days. It was his home.
I used VRBO again this past August. We rented an apartment in Queens for the US Open. Scanned through the listings 6 month prior to event, found a great place, read the reviews and sent in a deposit. The owner wanted 2 deposits, then final payment. No problem 100% guarentee refund if cancelled in 30 days.
Sent deposit and then 3 months later sent another deposit. Then tried to contact the owner for apartment key and directions, no answer, phone voicemail full, emails bouncing back. Looked on VRBO's website, apartment no longer listed. Contacted VRBO and they told me the listing had been deleted by the owner and basically it was not their problem. They are only an advertising company, even though VRBO has a fraud and security department, which by the way do NOTHING! If I had taken out insurance when booking I should contact the insurance company otherwise I needed to contact my credit card company to recop my losses. So now I am out $700, which by the way was deposit from 5 us and still needed a place to stay. Thank goodness for CITIbank! It took 2 months to get my money back and still needed to find a place for us for the week, but CITIbank worked with me and were great! I do not know what I would have done if I would have used paypal like that moron wanted me to! I will never use VRBO again!

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