Vrbo customer service is a complete disaster and a horrible experience every time. (in 25 reviews)
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We used VRBO to find an apartment rental in NYC and ended up with a company named CityKit that VRBO allows to rent through their website. I should have dug deeper when I made the reservation because after our really horrible experience I found reviews voicing very similar concerns to ours. The apartment was nothing like the pictures, it was run down, most of the amenities were missing and the unit heat went out the second night. We managed to get in touch with the office and they tried to do the right thing by bringing a space heater, but the "sup" who was actually supposed to come by and fix the heat never showed. Completely unacceptable and I blame both CItyKit and VRBO, as now looking closer there are many many complaints on line regarding CityKit but VRBO continues to allow them to rent on their site. I would never rent from CityKit again, they are completely dishonest with regards to the product they are selling. We only spent 2 nights and then moved to a hotel, seeing the other reviews it is pretty clear we won't get out money back for the additional 2 nights, but i won't let this ruin my vacation.
This is a terrible site! I have used it for years and now it really has gone down hill.Listings take reservations and deposit and then returns deposit when something better comes along and lies about it. Listings post 4-7 day rental and then when you inquire they say if it's not booked 2 months from date call back because we want 7 days instead of 4, then make it a 7 day listing. VRBO doesn't take calls to help manage the sites,they said leave a review. You can't review something you haven't stayed at! They need a review for communication with owners,too many are very dishonest!
We have had listings on Vrbo for over 4 years. We have paid platinum subscriptions. The rates have increased drastically over the past year. The services we are provided as owners have reduced. We went from page 1 to page 4 and sometimes 5. I keep our calendar up to date daily. We have the most reviews in our area, and we have followed they with all requirement changes Vrbo has requested. In our area you can watch as a new listing is added it automatically goes to the top position and stays. For every new listing it moves us on back. I do not agree with the sort order best match. If a traveler is looking in just one area alone and has no filters, I believe our tenure should remain the top sort order. We ( all property owners) have worked to hard to promote our rentals to be placed on the last pages. We have watched our listing fall back after each booking. Vrbo has explanation as to why the properties are never sorting around. All cabins should get the equal amount of time on the front page instead of the same cabins. Keep in mind the cabins that are staying on the front page are the new listings. Vrbo needs some heavy competition and then maybe they would change their ways!
We paid for the Platinum Subscription to rake higher in search results since 2010. As it was told, certain criteria was a direct component to search rankings and we worked those criteria to assure our vacation rental placement near the top of the list for our area.
In 2015 the price for the Platinum subscription increased $ 350 but we wanted to maintain our placement in the 1st seven. Within the 1st 20 days following renewal, vrbo changed their algorithm and our property is now near the bottom of the list and we have not received even 1 inquiry since. Screw VRBO. I can do better using other advertising methods.
Recently stayed at VRBO 1268067 in Russian River Valley, Sonoma County, CA. My husband and I bid and won 5 days/4 nights at what was marketed as a condo for a charity auction. THIS RENTAL IS A 1BEDROOM APT. ON THE GROUND FLOOR OF THE OWNERS HOME. It as was a huge disappointment. No cell service, no dishwasher, all of the website pictures are accurate but skewed. Would never pick this place. The owner actually contacted my husband to complain about our review which was sadly accurate of the (lack of) ammenities and comfort of the accomodation. I feel bad that others will spend over $200/night and have no idea what they are in for!
Booked this house for two weeks but the condition was such that we left after 18 hours. Since we purchased the carefree rental guarantee from VRBO we thought we were covered by travel insurance, but no. The Carefree Guarantee is meaningless and the owner Tamara Miller kept our three thousand dollar rental fee. As well as the house being moldy, the TV and Internet not working, and the yard being covered in foxtails, the setting of the house and area of Ocean Park, Washington is sub-par.
Had a nightmare of an experience staying at a supposed luxury home in Tahoe. Have done everything to leave a review for the property owner but vrbo has wrongly rejected it. I've called to speak with vrbo. The agent I spoke with hadn't a clue. Was "transferred to a supervisor" and gave up after being left on an endless hold.
VRBO is the worst site ever. They don't let hosts review guests so since there's no qualifying who's staying at your house, our first guest was a woman who traded sex for the fare with her taxi cab driver as she had no money. They also accidentally booked her in for a longer period of time than she paid for. They synced my calendar with the wrong property, so they had space blocked out on my one listing instead of the correct listing. We have a bedroom suite and they won't let you list the pricing separately so every quote they send out for a booking is incorrect. I edited the quote they sent tonight and they figured their commission wrong. I called to question it and the rep said it was a "rarity in the algorithim" that computed it incorrectly and couldn't be fixed. They can't figure 10% incorrectly? When I talked to a supervisor and told him that was the most ridiculous thing I ever heard he said the rep must of pulled that answer out of her pocket (more likely out of her you know what!) And of course, it's in their favor. Their mobile site is worthless, it won't let you access anything other than your calendar and your inbox. They cancelled a request because they said I didn't respond, the email chain shows I responded with 4 hours. When you pull up the dashboard, it shows you the listing number, not the property name, because I have 3 properties listed, I never know which is which. And, they keep your money for 30 days on the first booking. Airbnb is the only way to go!
I've been listed with both VRBO & Airbnb for about 8 months. After getting a $2400 booking and only receiving $2000 after booking and bank transfer fees, I decided to pay for their 1-yr membership. That was 3 months ago, and I've gotten not a single booking since. I made the colossal mistake of listing a client's property at the end of July. Just found out that the first booking was made with a stolen credit card. I do not check ID or anything as I assume the entity taking the booking has done their due diligence. I stated that to VRBO/Homeaway. I just checked my account and they have gone in without my permission and withdrawn the funds and has put me in overdraft. They funny thing is - they've charged me yet another fee for doing so. STAY FAR AWAY from this company. I feel like I have no recourse. That they can go into my account and just take the funds - it's astounding.
Tip for consumers: List on Airbnb. I've dealt with their CS. They're reasonable. And so are their fees.Ask Von about VRBO
I have been with VRBO for over 15 years. They were originally Expedia, then VRBO went separate. They were a great start up for listing vacation properties. Then they merged with Homeaway, and had two separate sites which listed virtually the same thing. I went with both of them for several years, and never, not one time did I book a Homeastray booking! Sure I had inquiries, but not even one from Homeaway materialized. I still got plenty inquiries and bookings from vrbo. In my area they had upgrades which were for extra listings and also to be in the front pages of all listing that were in the described area. The first year, I was in the top five! Not bad, and always on the first page. I decided to try another year, and did not bat an eye to pay almost 1300 bucks for the bang. The first few weeks were OK, and then I noticed the inquiries dried up. I looked on the site and saw I was no where near the front page and now was on the second page towards the bottom. I contacted VRBO and the person on the phone told me it was because my computer knows who I am and my listing is not essential in my searches. I have plenty of computers, tablets, iphones, and laptops. None of them showed me my site on the first page. I knew right away that I was given the run around, and right now I will most likely never list with VRBO as they forgot their loyal customers and now only strive to flood the area with listing that are not even in the immediate area where they belong. I also experienced several fake inquiries from Homeaway, and even replied to one of the fake inquiries letting them know I that it was a fake inquiry, and offered them a huge discount if indeed they were serious. They said they were for real, but even with the massive discount, no booking! Now I know for sure Homeastray is not bonified on the inquiries, and VRBO is NOT the way to list your vacation rental. Try Airbnb.com for more listings, even though you do not see your money until 24 hours after the guests arrival, at least they get listing for you and it hardly cost anything!
My husband and I stayed at Ruby Red in Greater Groves neighborhood, Davenport, Florida from 8/21/15 - 8/26/15. The house was beautiful, spacious and well maintained.
It has been 6 weeks since our visit and we haven't received our security deposit back yet. I have attempted to contact the property manager twice in the past 3 weeks (via phone and email) but haven't received any response from them. I am still awaiting our security deposit.
I use two booking sites for my condo and here is the difference: VRBO customers are difficult. I'm not sure how VRBO does their marketing, but almost every single potential customer has done one of two things: they've asked me a lot of questions about aspects of my place that are listed on the site already (they're too lazy to read the entire listing) or they've tried to negotiate the price down. Often they will do both. I am frequently asked to charge a weekly (and lower) rate for stays of 3 to 4 days.
I am a hard-working home-owner who keeps a very high standard on the rental condo I have listed with VRBO. I've had to deal with potential customers like those described above and then with people who make sarcastic comments when they see I charge more in the high season (to offset the low season so I can pay my mortgage).
I think VRBO must be the place where customers feel they can get a bargain. It's too bad because that has led to some troll-like behaviour. I am sticking with the other booking company. I don't need the headaches of VRBO customers.
I use both airbnb and VRBO. I had a guest who only paid for half of their stay. I was never notified. I never received an email from VRBO the entire 30 days she had to pay the remainder of the rent. And, neither did the guest. When I called VRBO, they basically told me it's my responsibility to get the money. I informed them that this is never an issue on airbnb. I am always assured payment. I was told that this was not what VRBO is paid for. I also mentioned that it took up to a week to receive payment. I told them that I was already on the fence. Again, I was told there was nothing they could do. I am now hiding my listing. Just an FYI, my average rating was a 4.8. And, I am booked almost 100%. As far as I am concerned, I will not put my money toward a company with such lousy service!! I will be hiding my listing until my service expires at this point. Beware!!
I've been reading here reviews of Vrbo that don't support my experience. Aside from a recent disturbing double booking problem with Vrbo wherein it appears Vrbo is concealing their fault, generally I've been very happy with their customer service and website ease of use
Compared to air b and b.
There are navigation buttons on vrbo's website that are more numerous, so you don't have to ask the community, waiting for an email. If you have a problem you can call Vrbo. If you can't change a rate, Vrbo will change it for you, instantly. You can charge different rates for different events on Vrbo. Not so on air B and B.
You can be paid at time of booking at Vrbo, which is fair, whereas at Air B and B, only air B and B gets paid at time of booking. The owners wait until check in.
I think air B and B is good for rooms for rent, from what I hear.
I like the personal touch, getting to know the owners aspect of air B and B.
The rates are outrageous on Vrbo but it has gotten me lots of guests.
As to reviews Vrbo posts bad reviews and no longer accepts even notes that guests write to you, signed, unfortunately.
If something goes wrong with a dishonest owner, you cannot count on VRBO/Homeaway.
I have dealt with VRBO for over 10 years and have 12 homes listed with them.
In the last year there customer service will make you wait up to 25-30 to pick up a call and there rates have jumped 45% for no more inquiries.
Wish there was someone equal to them. As flipkey is horrid and air bnb is okay.
2014-2015, the price to purchase a platinum level listing was $899. Looking to renew, they increased the price by 45%!!! Unbelievable and guess they believe they now have a monopoly since part of homeaway. Tell me what other products have gone up 45% and customer service said, "well, we haven't increased our prices in 2 years". I know many companies that haven't increased prices in 6 years. A shame...
Anyone can give a review on VRBO/Homeaway anonymously. All one needs is an email address to create an acct. with these sites. Some of the reviews are obvious they are written by owner. Examples to look out for: If someone has made a complaint about cleanliness, lack of kitchen utensils, unresponsive the owner is, etc. THEN the next reviews will go on and on about how clean it is, what a well stocked kitchen, how helpful the owner is etc. I prefer Airbnb because you must book through them and the only way to review is via an email that Airbnb sends the renter. The rents via airbnb seem to be more reasonable also.
Their review process of extornist by vrbo is weak and will let people falsify exzagaration to hurt ur bussiness and try to get unjustified free stays
I first want to say that the layout and location of the house was great, and the pool was an added bonus for my grandchildren. Now lets get into the disappointments of the property. I have taken my entire family on vacation to the same type of beach front property in Florida for the past three years and this one was not impressive.
The first thing I noticed when I opened the front door I looked down the hallway into the kitchen and saw the bare footprints on the floor of the previous vacationers that were staying here prior to our arrival. After I saw that I started taking photos of the spagetti stuck on the floor in the kitchen. Then took photos of the food on the dining room table and on the cushions of the sofa . The most disgusting thing though was the toenail clippings left on the rug in the upstairs den area.
When we arrived we noticed the two trash cans that are provided were full and overflowing. When you have fifteen people staying in the house you have to take the trash out at least once day. The cans were not emptied for two days after we arrived. On day three one of the sliding glass doors broke down and wouldn't slide. We called Tyler about the problem and they didn't send anyone out until the next day after we called Tyler a second time about the problem.
They sent out a carpet cleaning company to try and repair the door and he said that it was out of his league and the only thing he could do was to cut off a mop handle and stick into the door to square it up so we could lock it at night. I don't know what they would have done for us if both doors would have broken. I hate to imagine what they would have told us.
I say that because our last night here we went to use the gas grill and it was out of propane. We called Tyler and asked them to bring us a refill for the grill and he told us that was our responsibility and we would have to get a full tank if we wanted to use the grill. I'm sorry but why should I have to pay $20 for a refill that I am only going to use once?
The last and final thing I will tell you is that if you choose the back bedroom looking out at the beach you will have to use the bathroom in the dark at night and change into your clothes at night in the dark. There are no window treatments at all in the bathroom or bedroom what so ever. I did email the property management about everything and asked if I could at least have my money back on the cleaning fee but never got any response back from anyone. Go figure!!!
Not The Exquisite Getaway I Expected!!!
I have been a loyal customer of VRBO/HomeAway since 2009. I have been extremely successful booking my property through their site. I treat this as a business not a hobby and have always done the things necessary to keep my listing at number 2-3 in rank (Calendar up to date, quick responses to inquiries, take credit cards, buy the rental insurance, max pictures, etc.)
Now some computer genius is using algorithms to rank properties and I have fallen to number 14 in rank. No big surprise I have not received one single booking after the day they unveiled this great new idea. Not one! Last year I was booked for April - August every single day back to back for five months and now I have not one single booking. They insist that it is nothing to do with their new "Best Match" program. Here is what their web site says, "We are moving away from the current listing quality score and gradually replacing it with best match".
I wrote to their President and reminded him I am actually his customer who pays for his service every year and it is unfathomable to me that he takes control over my ability to keep my property ranking high. No response; not even from a lacky.
Personally, I would highly recommend you use other services to list your property for rent. If things don't change I am going to demand my money back for this year - VRBO no longer works! g
I wrote an honest review about a property #441194 in Gulfport, MS(August 28, 2015) and it has yet to be published, but it's amazing there was another excellent review posted since we stayed although the owner told us she did not have it rented and it was just last weekend that we stayed.
I wrote pro's and con's. All the reviews for the property were 5 star, but the last one published was May 2015. The house was extremely musty/mold smelling. All the AC units had black mold growing on them and I took pictures. We could not run the units bc of the smell and the master bed was under one of the units and had black pieces that would fall out of the unit when it came on. The owner stated no one would be staying there for a couple weeks and she would take care of it, but that certainly did not help us. If my husband complains it has to be bad! Everything we took smelled horrible and had to be washed even if still clean. When you pay a good amount of money for a vacation rental you expect to be able to review it negatively or positively.
VRBO is refusing to publish our complaint because we did not reside at the property in question, but they double booked!
In early May 2015, when we first contacted Abbey Lane Cottages through VRBO, we inquired about two accommodations, The Captain's Quarters and Cozy Cottage. After consideration and numerous emails with the manager, we booked the Cozy Cottage. We sent our $300.00 deposit and signed a very detailed contract. We received the formal rental confirmation VRBO 701911 on May 27th 2015 for Thursday August 27th to Sunday August 30th.
When we arrived in Picton on August 27th, Abbey Lane's manager told us the Cozy Cottage was not available. Later, he made a passing reference to the fact that we were only renting for 3 nights. He also said he felt entitled to switch us to the Captain's Quarters because of our initial inquiry. When we objected, the manager reacted with disrespect and belligerence. In a underhanded attempt to mollify us, he displayed his handicap and listed his numerous ailments. It was with reluctance that he showed us the Captain's Quarters, and it was clear we were imposing. The situation was extremely uncomfortable, and the Captain's Quarters did not meet with our expectations.
We took the refund of our deposit and went to the local Chamber of Commerce for redress. Their representatives told us Abbey Lane Cottages were no longer members of their organization because too many complaints had been lodged against them. These Chamber representatives were very courteous and kind enough to help us find suitable accommodations on a very busy weekend.
It simply isn't true that you can't post a negative review on VRBO. If it's downright uncivilized with gratuitous profanity or something like that, yes, I'm sure VRBO will and should pull it. I am a homeowner and people have said things on my site that I have the right to refute. It's tough judging something through reviews because it is a fine perspective, not a full one. And we're all very different. And some people just can't be pleased, in this life.
I am an owner & every time I need to go into the site to ACCEPT a booking I have to go thru the 2 steps - they theoretically send a text message - but it seems to work only for US and Canada & I live in Costa Rica! I can't even find the number to call from here! So I stand to lose valuable bookings just because of their bureaucratic system!
Submitted a review to Claudia in regards to her listing. I was very truthful and honest stating pros and cons to the home that we rented. She did not like what we had to say and asked if we could reword or remove the content. Just like the other reviewers say here they will not put negative reviews.
Bikes a plus
Received a boot on our car due to incorrect tags (issure resolved, no ticket, however still a nuisance)
House took way to long to cool down. Even clicked on the heat to see if the unit was acutally working. She didn't like this...thought we left the heat on..she says "of course it would be hot". What are we stupid...NO !!
Master Bed has two twins so you sink in the middle. Not comfortable
Carpets need to be Cleaned
Need outdoor clothes line to hang suits and towels etc.
Grill did not work.
No more VRBO for us knowing how the comments are used.
I had a negative experience at a property booked through VRBO and then submitted a negative review. VRBO didn't publish it. They sent me an email saying my review "wasn't relevant to the property." Really? My inference is that they won't publish negative reviews. I'll never again use VRBO to book a vacation property because I strongly suspect I'm not getting unvarnished reviews.
In my particular situation, my wife and I rented a cottage in Comox, BC (Red Roof Cottage) which was represented to have wifi. This was very important for us because I use wifi extensively. When we arrived I noticed that the wifi signal was "poor" as indicated on both my phone and laptop, and I couldn't access wifi on either one. My wife was able to access the signal about half the time on her iPad Air. It turns out that the owners have a router located in their residence located 100+ feet away from the rental cottage. I tried to report this via a review, to no avail. Buyer beware!
I had gone online to look through rentals and logged on through my facebook. Some time ago I had updated my facebook account and switched to a new email address. Apparently this email was never updated through VRBO (why I don't know since the accounts are linked). I found a rental I liked, and rented the home. Afterwards I went back in to pay my deposit. I logged on through facebook and I went to my account and it said to send an email for verification purposes. I had an email sent, checked my email after some time and nothing. Called VRBO to see where the email had gone so that I could log on and pay my deposit. They informed me that my account had my old inactive email. I asked where I could update my contact information and they informed me that you cannot update your account information. So I asked them to update my contact information... they said they cannot do it either. They said I would have to make a new account... so all the homes I had saved for upcoming vacations ect would be gone. I also had no way to pay my account unless I called them and paid over the phone and they could send me a forwarded email to my address.
In this day and age there's a website out there that does not allow you to update your own contact information??? It's appalling to me. Now to keep my rental and to save my vacation I had to call them and be on the phone for 20 minutes to pay a deposit and then I have to call again to pay a balance... 40 minutes of my life because they cant get their stuff together... I'm looking elsewhere when searching for rental properties now.
Buyer beware! VRBO will gladly take your payment, security deposit, and their own fee. When it comes to providing any help though, you're on your own. I'm not sure what the fee is for, or why they pay customer service reps. I paid a hefty security deposit for a rental, and have yet to receive it back after a MONTH. I've been emailing VRBO, and getting no response. Finally I called, and they said they have NO TIME LIMIT on the refund. And they can't do anything, except email the owner. Basically, they can do nothing to retrieve your deposit. Sounds like a great website for scammers. Rent out a property, charge insane amounts for security deposit, then invest that money, skim the interest off for yourself, and consider returning the renter's security deposit (or not).
We rented a house on St John, called "Peace of Heaven" VRBO 219067 and the property was not as described. We contacted VRBO/Home Away and they only recorded the issues as a formal complaint and forwarded the complaints to the owners, giving the owner an opportunity to respond. Discovered after this miserable rental, that if using VRBO you have no recourse, but to go through your credit card company.
My reason for booking through VRBO instead of directly through homeowners (which would be cheaper) is to protect against fraud. That is absolutely not the case. After submitting proof of a fraudulent property, VRBO did not go to bat for me whats so ever. So what is the point in paying the additional money? They don't even warn about he property. Its still listed with no alerts. I have spent thousands of dollar through them. Never again!
We have used VRBO for years and booked many rentals through them. But in the last few years we've had some bad experiences. Winter 2015, we paid a month's rent for a Chico, CA 2 bedroom house with kitchen. Upon arrival we were put in a 1 bedroom (terrible soft bed) with no kitchen with the promise that on the following morning we'd be shown a place we could move into in a few days. Turns out the manager, Joyce, has a number of rentals and her pages show a combination of photos from different properties, so you don't see what you're actually going to get. The other place we were shown was also of low quality. The manager did refund our money but we were left with no place to stay. Ended up in a hotel for a few days while we searched.
Went to Mill Valley to another VRBO rental, only to find there were 5 flights of stairs to get into the apartment. That was not disclosed anywhere on the website and again we couldn't stay there.
THERE ARE NO PROTECTIONS FOR RENTERS, only for owners. You can file a claim when you get home, but you're stuck while you're travelling. From now on, we'll try to rent through local property management companies who have local representatives.
Rented a place from Jack Cross for the 4th of July weekend. What a nice surprise! The place was spotless! Rather small but enough for 3 of us and we didn't miss a living room or kitchen. Jack Cross is such a fun guy and he went out of his way to see that we had a good time! He was always available if we needed anything. Spent most of our time either on the deck, in the spa, or in Eureka Springs, thanks to Jack! Had a marvelous time and would recommend his place anytime!!! Pat B.
I've travelled all over the world using a number of different online accommodation booking sites. VRBO is by far the worst I've used. They list at one price, but when you click on it there's another price. Then when you go to reserve, it isn't guaranteed so you have to wait up to 24 hours (sometimes more) to hear back. I've wasted three or four days trying to book and then finding out my booking was refused due to no space. Why list places as having availability if they don't? Another place got back to me and said they do have space but at $100 more than what I "reserved" at through VRBO. What a joke.
If you want to pay anyone to advertise your site - RUN from VRBO.com/Homeaway! They want to control everything including your money. If you do not cooperate they will cause you to have a migrate from HELL! Needless to say, I am incredibly unhappy and I had been an advertising customer of this site for 5 years. Try to get someone, anyone from customer service to help and they will beat you to death with their script. You have to leave a message for anyone above a peon to call you back after weeks of phone calls with authentic problems that they caused. It is maddening and you are paying for it as an advertiser on VRBO.com/Homeaway.com
I cannot praise the owners of Vivians View Rental on Green Lake Wisconsin high enough to convey our satisfaction with their home!. We stayed there from June29 thru 5 July. Our family, 6 adults, 3 children, enjoyed a wonderful vacation! The weather cooperated, had easy access to beaches, rental boats etc. The namesake of the property"THE VIEW" of the Lake, especially in the evening was absolutely spectacular!! The house was very comfortable and roomy. We will do it again in a hearbeat!!
I recently also had a problem with an owner and VRBO. VRBO was no help other than to tell us to call the owner because only the owner could issue refunds. Well when the owner doesn't answer, what are you supposed to do? They wouldn't post my review of the place either so I'm attaching it below in hopes of saving others from a similar fate. Quite honestly, it's less about the money for us at this point than the fact that the owner, L. Cantrell, outright lied and I believed her even though my husband said she probably wouldn't follow up....and she didn't.
Awesome 2BR Condo On The Golf Course Close To The Ocean!! VRBO # 560408
“We felt cheated. ..”
We arrived in the evening after a 13 hour drive in the car with two kids. The place seemed nice enough for the price. However as we got settled in we realized the beach umbrella was BROKEN and there were two folding camp chairs and a blanket covered in sand shoved in a closet. (Not as pictured in her stock photo on the page). An expense of renting them at the beach was not planned but now must be done. We went to shower and realized there were NO towels anywhere or linens on the bed. The page shows they are provided so I didn't pack extra sheets and towels other than for the beach. Attempted to contact the owner but she didn't respond for a couple of hours and by then we had gone and purchased them at a store close by as we had to have them. When She finally called back It was after 9pm and she wanted to know what we wanted her to do about it. We asked her to take the cost of purchasing them off of our bill. She said she would call us back. The next day she offered for us to leave them behind and she would send us a check in the mail to cover the cost. I have all the text messages to show where she said this and where I text her a pic of the receipt and our address and I took her at her word. A few days after we got home I asked for our REFUNDABLE security deposit back and she said she didn't take care of that I would have to call airbnb. I don't know anything about airbnb as we booked thru vrbo. I called vrbo and asked how to get it back and they said she would have to release the funds. I told them she said she didn't do that and so they called her on the phone and she then decided she could release our deposit back to us. AS FOR THE LINENS, IT'S BEEN TWO WEEKS AND THE IS NO CHECK AND SHE WON'T ANSWER OUR ATTEMPTS AT COMMUNICATION. I could have at least brought them home and not supplied her with new inventory at my expense. Also if you stay there anyways after reading this, be aware there are no curtains in the bedroom by the hallway and there is a light in the hall outside the condo. It was so bright we didn't know when it was actually daylight and when it wasn't. It was also furnished with just a bed, a vacuum cleaner and a wifi box sitting on the floor. This was our first time using VRBO and I know better than to book a place with no reviews but I took a chance this time as we booked our vacation just a week out. I may never use vrbo again. We only stayed at a condo this time so the boys could have their own room and play xbox.
Met with a VacationRental lister on Saturday and made a verbal agreement for the price and week of rental. Dropped the check for deposit in the mail on the following Tuesday and it was received by the renter on Friday of that week. On that same day Mr. Vezina, owner of property 671391 , emailed me saying I had not responded to his address email so he was returning my check, and coincidently, had rented the property for the ENTIRE SUMMER. Working with VRBO got no satisfaction, other than a statement that they were only an advertising medium, and took no responsibility for any of their listers. They provided the same response to my complaint with the BBB. Be aware of shady individuals....
Our stay at Sandy Shores, Indian Rocks Beach was perfect! My daughter and I went to Florida for a beach wedding and were able to walk down the beach to it.
The cottage was clean, comfortable and very roomy. We really hated to leave after a week. There are great restaurants right there. We really loved the Mexican one across the street.
Myrtle is the perfect hostess, so very nice.
We just returned from a week in Destin Florida, The property was in Crystal Beach Villages, the house was well decorated, and clean, it was close to the beach, had a shuttle to the beach, and when we had a problem the housing staff was very capable, and quick to respond to our needs. I would rent from Destin Comforts again next year. Cheryl and Richard was great to work with. PS I forgot the pool, the area was awesome.
I am so upset with VRBO!!!!! I will never use them. I have tried to book on VRBO with several places on their site in New York City. I haven't had one owner/manager email me back within 24 hr. time period allowed by VRBO, so my request has been cancelled. Also, I kept trying from other places and came upon the Holiday Inn Express in Time Square which gave me an instant quote for the dates I posted and I was quoted $189.00 per night. Within hours of that quote, they gave me a 1 -(800) # to call and SURPRISE the $ amt. was now double what I was quoted. This is a scam!!!!!! I have never written a review before, but I had to warn others so they won't waste their time. Use Flipkey.com, stay away from VRBO
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