Vrbo customer service is a complete disaster and a horrible experience every time. (in 25 reviews)
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My husband and I stayed at Ruby Red in Greater Groves neighborhood, Davenport, Florida from 8/21/15 - 8/26/15. The house was beautiful, spacious and well maintained.
It has been 6 weeks since our visit and we haven't received our security deposit back yet. I have attempted to contact the property manager twice in the past 3 weeks (via phone and email) but haven't received any response from them. I am still awaiting our security deposit.
I use two booking sites for my condo and here is the difference: VRBO customers are difficult. I'm not sure how VRBO does their marketing, but almost every single potential customer has done one of two things: they've asked me a lot of questions about aspects of my place that are listed on the site already (they're too lazy to read the entire listing) or they've tried to negotiate the price down. Often they will do both. I am frequently asked to charge a weekly (and lower) rate for stays of 3 to 4 days.
I am a hard-working home-owner who keeps a very high standard on the rental condo I have listed with VRBO. I've had to deal with potential customers like those described above and then with people who make sarcastic comments when they see I charge more in the high season (to offset the low season so I can pay my mortgage).
I think VRBO must be the place where customers feel they can get a bargain. It's too bad because that has led to some troll-like behaviour. I am sticking with the other booking company. I don't need the headaches of VRBO customers.
I use both airbnb and VRBO. I had a guest who only paid for half of their stay. I was never notified. I never received an email from VRBO the entire 30 days she had to pay the remainder of the rent. And, neither did the guest. When I called VRBO, they basically told me it's my responsibility to get the money. I informed them that this is never an issue on airbnb. I am always assured payment. I was told that this was not what VRBO is paid for. I also mentioned that it took up to a week to receive payment. I told them that I was already on the fence. Again, I was told there was nothing they could do. I am now hiding my listing. Just an FYI, my average rating was a 4.8. And, I am booked almost 100%. As far as I am concerned, I will not put my money toward a company with such lousy service!! I will be hiding my listing until my service expires at this point. Beware!!
I've been reading here reviews of Vrbo that don't support my experience. Aside from a recent disturbing double booking problem with Vrbo wherein it appears Vrbo is concealing their fault, generally I've been very happy with their customer service and website ease of use
Compared to air b and b.
There are navigation buttons on vrbo's website that are more numerous, so you don't have to ask the community, waiting for an email. If you have a problem you can call Vrbo. If you can't change a rate, Vrbo will change it for you, instantly. You can charge different rates for different events on Vrbo. Not so on air B and B.
You can be paid at time of booking at Vrbo, which is fair, whereas at Air B and B, only air B and B gets paid at time of booking. The owners wait until check in.
I think air B and B is good for rooms for rent, from what I hear.
I like the personal touch, getting to know the owners aspect of air B and B.
The rates are outrageous on Vrbo but it has gotten me lots of guests.
As to reviews Vrbo posts bad reviews and no longer accepts even notes that guests write to you, signed, unfortunately.
If something goes wrong with a dishonest owner, you cannot count on VRBO/Homeaway.
I have dealt with VRBO for over 10 years and have 12 homes listed with them.
In the last year there customer service will make you wait up to 25-30 to pick up a call and there rates have jumped 45% for no more inquiries.
Wish there was someone equal to them. As flipkey is horrid and air bnb is okay.
2014-2015, the price to purchase a platinum level listing was $899. Looking to renew, they increased the price by 45%!!! Unbelievable and guess they believe they now have a monopoly since part of homeaway. Tell me what other products have gone up 45% and customer service said, "well, we haven't increased our prices in 2 years". I know many companies that haven't increased prices in 6 years. A shame...
Anyone can give a review on VRBO/Homeaway anonymously. All one needs is an email address to create an acct. with these sites. Some of the reviews are obvious they are written by owner. Examples to look out for: If someone has made a complaint about cleanliness, lack of kitchen utensils, unresponsive the owner is, etc. THEN the next reviews will go on and on about how clean it is, what a well stocked kitchen, how helpful the owner is etc. I prefer Airbnb because you must book through them and the only way to review is via an email that Airbnb sends the renter. The rents via airbnb seem to be more reasonable also.
Their review process of extornist by vrbo is weak and will let people falsify exzagaration to hurt ur bussiness and try to get unjustified free stays
I first want to say that the layout and location of the house was great, and the pool was an added bonus for my grandchildren. Now lets get into the disappointments of the property. I have taken my entire family on vacation to the same type of beach front property in Florida for the past three years and this one was not impressive.
The first thing I noticed when I opened the front door I looked down the hallway into the kitchen and saw the bare footprints on the floor of the previous vacationers that were staying here prior to our arrival. After I saw that I started taking photos of the spagetti stuck on the floor in the kitchen. Then took photos of the food on the dining room table and on the cushions of the sofa . The most disgusting thing though was the toenail clippings left on the rug in the upstairs den area.
When we arrived we noticed the two trash cans that are provided were full and overflowing. When you have fifteen people staying in the house you have to take the trash out at least once day. The cans were not emptied for two days after we arrived. On day three one of the sliding glass doors broke down and wouldn't slide. We called Tyler about the problem and they didn't send anyone out until the next day after we called Tyler a second time about the problem.
They sent out a carpet cleaning company to try and repair the door and he said that it was out of his league and the only thing he could do was to cut off a mop handle and stick into the door to square it up so we could lock it at night. I don't know what they would have done for us if both doors would have broken. I hate to imagine what they would have told us.
I say that because our last night here we went to use the gas grill and it was out of propane. We called Tyler and asked them to bring us a refill for the grill and he told us that was our responsibility and we would have to get a full tank if we wanted to use the grill. I'm sorry but why should I have to pay $20 for a refill that I am only going to use once?
The last and final thing I will tell you is that if you choose the back bedroom looking out at the beach you will have to use the bathroom in the dark at night and change into your clothes at night in the dark. There are no window treatments at all in the bathroom or bedroom what so ever. I did email the property management about everything and asked if I could at least have my money back on the cleaning fee but never got any response back from anyone. Go figure!!!
Not The Exquisite Getaway I Expected!!!
I have been a loyal customer of VRBO/HomeAway since 2009. I have been extremely successful booking my property through their site. I treat this as a business not a hobby and have always done the things necessary to keep my listing at number 2-3 in rank (Calendar up to date, quick responses to inquiries, take credit cards, buy the rental insurance, max pictures, etc.)
Now some computer genius is using algorithms to rank properties and I have fallen to number 14 in rank. No big surprise I have not received one single booking after the day they unveiled this great new idea. Not one! Last year I was booked for April - August every single day back to back for five months and now I have not one single booking. They insist that it is nothing to do with their new "Best Match" program. Here is what their web site says, "We are moving away from the current listing quality score and gradually replacing it with best match".
I wrote to their President and reminded him I am actually his customer who pays for his service every year and it is unfathomable to me that he takes control over my ability to keep my property ranking high. No response; not even from a lacky.
Personally, I would highly recommend you use other services to list your property for rent. If things don't change I am going to demand my money back for this year - VRBO no longer works! g
I wrote an honest review about a property #441194 in Gulfport, MS(August 28, 2015) and it has yet to be published, but it's amazing there was another excellent review posted since we stayed although the owner told us she did not have it rented and it was just last weekend that we stayed.
I wrote pro's and con's. All the reviews for the property were 5 star, but the last one published was May 2015. The house was extremely musty/mold smelling. All the AC units had black mold growing on them and I took pictures. We could not run the units bc of the smell and the master bed was under one of the units and had black pieces that would fall out of the unit when it came on. The owner stated no one would be staying there for a couple weeks and she would take care of it, but that certainly did not help us. If my husband complains it has to be bad! Everything we took smelled horrible and had to be washed even if still clean. When you pay a good amount of money for a vacation rental you expect to be able to review it negatively or positively.
VRBO is refusing to publish our complaint because we did not reside at the property in question, but they double booked!
In early May 2015, when we first contacted Abbey Lane Cottages through VRBO, we inquired about two accommodations, The Captain's Quarters and Cozy Cottage. After consideration and numerous emails with the manager, we booked the Cozy Cottage. We sent our $300.00 deposit and signed a very detailed contract. We received the formal rental confirmation VRBO 701911 on May 27th 2015 for Thursday August 27th to Sunday August 30th.
When we arrived in Picton on August 27th, Abbey Lane's manager told us the Cozy Cottage was not available. Later, he made a passing reference to the fact that we were only renting for 3 nights. He also said he felt entitled to switch us to the Captain's Quarters because of our initial inquiry. When we objected, the manager reacted with disrespect and belligerence. In a underhanded attempt to mollify us, he displayed his handicap and listed his numerous ailments. It was with reluctance that he showed us the Captain's Quarters, and it was clear we were imposing. The situation was extremely uncomfortable, and the Captain's Quarters did not meet with our expectations.
We took the refund of our deposit and went to the local Chamber of Commerce for redress. Their representatives told us Abbey Lane Cottages were no longer members of their organization because too many complaints had been lodged against them. These Chamber representatives were very courteous and kind enough to help us find suitable accommodations on a very busy weekend.
It simply isn't true that you can't post a negative review on VRBO. If it's downright uncivilized with gratuitous profanity or something like that, yes, I'm sure VRBO will and should pull it. I am a homeowner and people have said things on my site that I have the right to refute. It's tough judging something through reviews because it is a fine perspective, not a full one. And we're all very different. And some people just can't be pleased, in this life.
I am an owner & every time I need to go into the site to ACCEPT a booking I have to go thru the 2 steps - they theoretically send a text message - but it seems to work only for US and Canada & I live in Costa Rica! I can't even find the number to call from here! So I stand to lose valuable bookings just because of their bureaucratic system!
Submitted a review to Claudia in regards to her listing. I was very truthful and honest stating pros and cons to the home that we rented. She did not like what we had to say and asked if we could reword or remove the content. Just like the other reviewers say here they will not put negative reviews.
Bikes a plus
Received a boot on our car due to incorrect tags (issure resolved, no ticket, however still a nuisance)
House took way to long to cool down. Even clicked on the heat to see if the unit was acutally working. She didn't like this...thought we left the heat on..she says "of course it would be hot". What are we stupid...NO !!
Master Bed has two twins so you sink in the middle. Not comfortable
Carpets need to be Cleaned
Need outdoor clothes line to hang suits and towels etc.
Grill did not work.
No more VRBO for us knowing how the comments are used.
I had a negative experience at a property booked through VRBO and then submitted a negative review. VRBO didn't publish it. They sent me an email saying my review "wasn't relevant to the property." Really? My inference is that they won't publish negative reviews. I'll never again use VRBO to book a vacation property because I strongly suspect I'm not getting unvarnished reviews.
In my particular situation, my wife and I rented a cottage in Comox, BC (Red Roof Cottage) which was represented to have wifi. This was very important for us because I use wifi extensively. When we arrived I noticed that the wifi signal was "poor" as indicated on both my phone and laptop, and I couldn't access wifi on either one. My wife was able to access the signal about half the time on her iPad Air. It turns out that the owners have a router located in their residence located 100+ feet away from the rental cottage. I tried to report this via a review, to no avail. Buyer beware!
I had gone online to look through rentals and logged on through my facebook. Some time ago I had updated my facebook account and switched to a new email address. Apparently this email was never updated through VRBO (why I don't know since the accounts are linked). I found a rental I liked, and rented the home. Afterwards I went back in to pay my deposit. I logged on through facebook and I went to my account and it said to send an email for verification purposes. I had an email sent, checked my email after some time and nothing. Called VRBO to see where the email had gone so that I could log on and pay my deposit. They informed me that my account had my old inactive email. I asked where I could update my contact information and they informed me that you cannot update your account information. So I asked them to update my contact information... they said they cannot do it either. They said I would have to make a new account... so all the homes I had saved for upcoming vacations ect would be gone. I also had no way to pay my account unless I called them and paid over the phone and they could send me a forwarded email to my address.
In this day and age there's a website out there that does not allow you to update your own contact information??? It's appalling to me. Now to keep my rental and to save my vacation I had to call them and be on the phone for 20 minutes to pay a deposit and then I have to call again to pay a balance... 40 minutes of my life because they cant get their stuff together... I'm looking elsewhere when searching for rental properties now.
Buyer beware! VRBO will gladly take your payment, security deposit, and their own fee. When it comes to providing any help though, you're on your own. I'm not sure what the fee is for, or why they pay customer service reps. I paid a hefty security deposit for a rental, and have yet to receive it back after a MONTH. I've been emailing VRBO, and getting no response. Finally I called, and they said they have NO TIME LIMIT on the refund. And they can't do anything, except email the owner. Basically, they can do nothing to retrieve your deposit. Sounds like a great website for scammers. Rent out a property, charge insane amounts for security deposit, then invest that money, skim the interest off for yourself, and consider returning the renter's security deposit (or not).
We rented a house on St John, called "Peace of Heaven" VRBO 219067 and the property was not as described. We contacted VRBO/Home Away and they only recorded the issues as a formal complaint and forwarded the complaints to the owners, giving the owner an opportunity to respond. Discovered after this miserable rental, that if using VRBO you have no recourse, but to go through your credit card company.
My reason for booking through VRBO instead of directly through homeowners (which would be cheaper) is to protect against fraud. That is absolutely not the case. After submitting proof of a fraudulent property, VRBO did not go to bat for me whats so ever. So what is the point in paying the additional money? They don't even warn about he property. Its still listed with no alerts. I have spent thousands of dollar through them. Never again!
We have used VRBO for years and booked many rentals through them. But in the last few years we've had some bad experiences. Winter 2015, we paid a month's rent for a Chico, CA 2 bedroom house with kitchen. Upon arrival we were put in a 1 bedroom (terrible soft bed) with no kitchen with the promise that on the following morning we'd be shown a place we could move into in a few days. Turns out the manager, Joyce, has a number of rentals and her pages show a combination of photos from different properties, so you don't see what you're actually going to get. The other place we were shown was also of low quality. The manager did refund our money but we were left with no place to stay. Ended up in a hotel for a few days while we searched.
Went to Mill Valley to another VRBO rental, only to find there were 5 flights of stairs to get into the apartment. That was not disclosed anywhere on the website and again we couldn't stay there.
THERE ARE NO PROTECTIONS FOR RENTERS, only for owners. You can file a claim when you get home, but you're stuck while you're travelling. From now on, we'll try to rent through local property management companies who have local representatives.
Rented a place from Jack Cross for the 4th of July weekend. What a nice surprise! The place was spotless! Rather small but enough for 3 of us and we didn't miss a living room or kitchen. Jack Cross is such a fun guy and he went out of his way to see that we had a good time! He was always available if we needed anything. Spent most of our time either on the deck, in the spa, or in Eureka Springs, thanks to Jack! Had a marvelous time and would recommend his place anytime!!! Pat B.
I've travelled all over the world using a number of different online accommodation booking sites. VRBO is by far the worst I've used. They list at one price, but when you click on it there's another price. Then when you go to reserve, it isn't guaranteed so you have to wait up to 24 hours (sometimes more) to hear back. I've wasted three or four days trying to book and then finding out my booking was refused due to no space. Why list places as having availability if they don't? Another place got back to me and said they do have space but at $100 more than what I "reserved" at through VRBO. What a joke.
If you want to pay anyone to advertise your site - RUN from VRBO.com/Homeaway! They want to control everything including your money. If you do not cooperate they will cause you to have a migrate from HELL! Needless to say, I am incredibly unhappy and I had been an advertising customer of this site for 5 years. Try to get someone, anyone from customer service to help and they will beat you to death with their script. You have to leave a message for anyone above a peon to call you back after weeks of phone calls with authentic problems that they caused. It is maddening and you are paying for it as an advertiser on VRBO.com/Homeaway.com
I cannot praise the owners of Vivians View Rental on Green Lake Wisconsin high enough to convey our satisfaction with their home!. We stayed there from June29 thru 5 July. Our family, 6 adults, 3 children, enjoyed a wonderful vacation! The weather cooperated, had easy access to beaches, rental boats etc. The namesake of the property"THE VIEW" of the Lake, especially in the evening was absolutely spectacular!! The house was very comfortable and roomy. We will do it again in a hearbeat!!
I recently also had a problem with an owner and VRBO. VRBO was no help other than to tell us to call the owner because only the owner could issue refunds. Well when the owner doesn't answer, what are you supposed to do? They wouldn't post my review of the place either so I'm attaching it below in hopes of saving others from a similar fate. Quite honestly, it's less about the money for us at this point than the fact that the owner, L. Cantrell, outright lied and I believed her even though my husband said she probably wouldn't follow up....and she didn't.
Awesome 2BR Condo On The Golf Course Close To The Ocean!! VRBO # 560408
“We felt cheated. ..”
We arrived in the evening after a 13 hour drive in the car with two kids. The place seemed nice enough for the price. However as we got settled in we realized the beach umbrella was BROKEN and there were two folding camp chairs and a blanket covered in sand shoved in a closet. (Not as pictured in her stock photo on the page). An expense of renting them at the beach was not planned but now must be done. We went to shower and realized there were NO towels anywhere or linens on the bed. The page shows they are provided so I didn't pack extra sheets and towels other than for the beach. Attempted to contact the owner but she didn't respond for a couple of hours and by then we had gone and purchased them at a store close by as we had to have them. When She finally called back It was after 9pm and she wanted to know what we wanted her to do about it. We asked her to take the cost of purchasing them off of our bill. She said she would call us back. The next day she offered for us to leave them behind and she would send us a check in the mail to cover the cost. I have all the text messages to show where she said this and where I text her a pic of the receipt and our address and I took her at her word. A few days after we got home I asked for our REFUNDABLE security deposit back and she said she didn't take care of that I would have to call airbnb. I don't know anything about airbnb as we booked thru vrbo. I called vrbo and asked how to get it back and they said she would have to release the funds. I told them she said she didn't do that and so they called her on the phone and she then decided she could release our deposit back to us. AS FOR THE LINENS, IT'S BEEN TWO WEEKS AND THE IS NO CHECK AND SHE WON'T ANSWER OUR ATTEMPTS AT COMMUNICATION. I could have at least brought them home and not supplied her with new inventory at my expense. Also if you stay there anyways after reading this, be aware there are no curtains in the bedroom by the hallway and there is a light in the hall outside the condo. It was so bright we didn't know when it was actually daylight and when it wasn't. It was also furnished with just a bed, a vacuum cleaner and a wifi box sitting on the floor. This was our first time using VRBO and I know better than to book a place with no reviews but I took a chance this time as we booked our vacation just a week out. I may never use vrbo again. We only stayed at a condo this time so the boys could have their own room and play xbox.
Met with a VacationRental lister on Saturday and made a verbal agreement for the price and week of rental. Dropped the check for deposit in the mail on the following Tuesday and it was received by the renter on Friday of that week. On that same day Mr. Vezina, owner of property 671391 , emailed me saying I had not responded to his address email so he was returning my check, and coincidently, had rented the property for the ENTIRE SUMMER. Working with VRBO got no satisfaction, other than a statement that they were only an advertising medium, and took no responsibility for any of their listers. They provided the same response to my complaint with the BBB. Be aware of shady individuals....
Our stay at Sandy Shores, Indian Rocks Beach was perfect! My daughter and I went to Florida for a beach wedding and were able to walk down the beach to it.
The cottage was clean, comfortable and very roomy. We really hated to leave after a week. There are great restaurants right there. We really loved the Mexican one across the street.
Myrtle is the perfect hostess, so very nice.
We just returned from a week in Destin Florida, The property was in Crystal Beach Villages, the house was well decorated, and clean, it was close to the beach, had a shuttle to the beach, and when we had a problem the housing staff was very capable, and quick to respond to our needs. I would rent from Destin Comforts again next year. Cheryl and Richard was great to work with. PS I forgot the pool, the area was awesome.
I am so upset with VRBO!!!!! I will never use them. I have tried to book on VRBO with several places on their site in New York City. I haven't had one owner/manager email me back within 24 hr. time period allowed by VRBO, so my request has been cancelled. Also, I kept trying from other places and came upon the Holiday Inn Express in Time Square which gave me an instant quote for the dates I posted and I was quoted $189.00 per night. Within hours of that quote, they gave me a 1 -(800) # to call and SURPRISE the $ amt. was now double what I was quoted. This is a scam!!!!!! I have never written a review before, but I had to warn others so they won't waste their time. Use Flipkey.com, stay away from VRBO
We reserved an apartment in NYC for a week from Ideal Oasis through VRBO. When I walked into the Ideal Oasis lobby it was full of disgruntled people. There were several different parties waiting there for their apartments to become available. They were all being told that they were waiting on the cleaning people to bring the key back to them. It was already after 5pm and 2 hours after the apartments were supposed to be available for check in. While I was waiting, another person called and said their key didn’t work for the apartment they were trying to get into. After 2 employees did some looking around at their stash of keys, they discovered they had given him the wrong key.
I started my check in process and the first thing she asked me was if my sales person (Adam) told me that there was a weekend pick up fee of $40 that could only be paid in cash. She made sure to whisper it to me…guess she needed some extra spending money for the weekend. I did not pay it. Then it was time to pay my remaining balance of almost $600 (we only paid half before arrival). She again told me I could only pay in cash. I needed to pay on a business credit card as it was a business trip for my husband. She absolutely was refusing to take any payment other than cash. Then she tells me our apartment isn’t ready and she doesn’t know when it will be ready. My husband and twin 2 year olds were waiting in a taxi outside. I told her I needed to know when we would have a place to take our kids as we had a long travel day and were approaching dinner time and bed time soon after. She just kept saying we could wait there, but they had not been able to get in touch with the apartment cleaners so they didn’t even know if the apartment had been cleaned yet. They did try to give us a different apartment that required walking up 4 flights of stairs. The reason I chose our original apartment was because the sleeping arrangements would work for us where most apartments I looked at with 1 bedroom would not. And, we have twins with a large double stroller that is very heavy. We can not carry them and the stroller up 4 flights of stairs several times throughout the day. In addition, they could/would not show me any pictures of the apartment ahead of time or give me the address. They wanted me to blindly pay the other half of our balance (in cash) and make do with whatever apartment they could give us.
We waited for a bit longer and they still could not tell us when the apartment we booked would be ready. We finally had to leave and go check into a hotel. We disputed the credit card charge because these guys are just plain shady. They responded to our credit card company with a complete lie saying that we never showed up and therefore are not eligible for a refund of our deposit. I am continuing to fight this. I am so disappointed in home away for allowing shady companies like this to be on their site. The point of going through home away is to only deal with reputable businesses. That is not at all the case.
Terrible! VRBO does not issue money back for refundable deposits! It' takes it, but it does not give it back?! You have to contact the owner!? What a terrible system?! i have already come and gone - why would the owner be in contact with me now?! Customer service is useless and there is no where on their website which explains how to get back deposit!!!
VRBO has joined the club of charging travelers extraneous charges on top of the rental price.
Insurance: 5,000. that is refundable. $99. that is not refundable. They also sell insurance in case you run into double booking. for a non-refundable $39. As a former owner of a ski Condo, I understand risk but if my onsite manager found no damage, the deposit was returned. Even car rental companies will try to sell a customer extra insurance, but it is not mandatory if the customer says they have insurance coverage. VRBO/Homeaway does not. The VRBO agent told me that the property was vacant on the week-end I wanted. I submitted a credit card. Then the owner said the property was occupied. Probably because I asked him if the $99.. insurance fee was refundable if there was no damage. No was my answer.
Then there was the time in London with our granddaughter where the manager never heard of us when we tried to check into the VRBO apt. we had rented.
Airbandb is not this risky or expensive.
I rated VRBO, not the website.
VRBO raised its fee 30% this year (2015). The claim is that they provide more services but the reality is that they are blackmailing their current customers who continually have to pay more to keep their listing in the first page or two of the listings. Over the last 2.5 years we have been with them they have increased to cost almost 100% and I don't think the service is any better. Beware if you are considering using them.
Villa Victoria (3rd floor, 2-level, 5 bedrooms, 2 bathrooms) Barcelona
If only the Villa Victoria apartment could raise the ceilings as it raised the spirits, it would have been the ideal place for our group. The space overall is chic, bright, tech-friendly, and well-located. The AC and washing machines work. (Go easy on fuse-blowing appliances.) There is one fine downstairs bedroom: quiet, queen sized bed, private, closets, small balcony. My husband and I got it, being hosts and taller people. The headaches, literally, were borne by family members. If your party is young, short, not romantically involved, barely snores, or has rubber heads, stop reading this and book it.
Otherwise, consider the following. (1) The ceiling height is a challenge. The lovely looking upstairs bedrooms come with door heights that are TOO low. Wall features protrude. Our 3 couples are all 40-something, average adult height below 5'10", so the screams and curses from on high took some getting used to for those of us on Floor 1. Beyond headache-inducing; we counted at least 2 mild concussions.
(2) The other four rooms aren't great for couples. At least the 2 upstairs rooms have queen sized beds, though the sliding room dividers allow no more privacy or intimacy than an Ikea show room. The minimal 4th and 5th bedrooms each have 2 single beds, air well window, no closet. One was downstairs, so no head-bonking. The other one is accessible via a little spiral crows nest staircase.
For a good-natured, well-fed group, this is tolerable for 4 nights, though other accommodations may provide better value for the money. Most likely, short-term head-banging does not cause brain damage. But we recommend a steady stream of friendly reminders ("DUCK, goddammit!") to aid the bag-toting, rushing-around, wine-drinking, half-asleep bathroom user. On the Rambla and in cathedrals, very nearby, bruises forgotten, the sky is the limit.
Tip for consumers: For arrival: Be sure to call the office with updates on your arrival time and then again 30-60 minutes before walking-in. No on-site service otherwise. We had a few moments of concern before Abud found us by phone and hurried cross-town to let us in.Ask Emily about VRBO
We rented from VRBO to go to Daytona Beach . I researched the resort and it was perfect location. I made a down payment of $100.00 in January 2015 and tried for the whole month of February to make the rest of the payment. I could not reach them and left several messages with no phone call back. The day before the balance was due , low and behold they answered the phone and gladly took my money. When we got to Daytona the hotel informed us that they overbooked us and we would have to stay in Ormond beach , where they would pay for our stay and refund us the full price that we paid. Needless to say we were frustrated , the hotel we stayed in was nice but not what I paid for. I reached out to VRBO and they assured us that our refund was coming . I received the $100.00 deposit but I have yet to receive the balance on the refund. I email them everyday but they have stopped responding. I am finally disputing the charges with my credit card account.
I'm sure I could tell you this cottage is lovely if I actually got to spend the night in it.
Myself & 5 other girlfriends settled on a this cute little cottage for a girls trip & 40th birthday celebration . The cottage was booked & deposit payed over a month in advance. We all made the track from Vancouver, BC to Seattle. When we arrived in Seattle, one hour before we were suppose to check into the cottage, we got an alarming phone call...THEY HAD DOUBLE BOOKED US!!!. They apologized & explained they would make good of the situation by putting us up in a suite at the Fairmont that would accommodate ALL OF US TOGETHER, covering the expenses AND refunding the cost of the cottage back to our credit card in order to make up for the HUGE inconvenience. We reluctantly agreed because the home away from home experience was better suited for our large group & birthday celebration...however..we didn't really have much of a choice....We were all extremely frustrated & unhappy about the situation.
Upon checking into the hotel there WAS NOT a suite to accommodate our large group, instead we were given 2 rooms, one that slept allegedly slept 4. At the end of our night the sofa bed pull out was NOT a pull out so obviously 2 members of our group had know where 2 sleep.
48 hours later the funds for the cost of the cottage " Home Away/ VRBO " had assured us would be refunded back to the credit card WAS NOT. Another frustrating phone call to " home away/ VRBO " yet this time the tune had changed....after further review they felt that paying for our nights stay @ the hotel covered the inconvenience. I beg to differ, I was the one curled up in the fetal position on the love seat.
This company deceitfully mislead our group on how we were going to be compensated for the stupendous inconvenience to smooth things over at the time of trouble... then pulled an old fashioned bait & switch.
With that being said.....this has nothing to do with the money...This has to do with the fact that much time, energy & a lot of thought went into planning a successful celebration & event....& this company ruined it, LIED & then didn't hold themselves 100% accountable. On a further note, don't most places hold the deposit than charge you for your nights stay AFTER you check in or OUT. This does not sit right with me & comes off as a scam. BEWARE!
We have 6 vacation rentals in the San Diego area, and three of them are in a luxury building in San Diego. We have them listed on VRBO and Homeaway, and most of the bookings are done through these websites. We also accept virtually 100% of the payments via credit card through the websites credit card processing company; YapStone.
Even though the acceptance of credit cards through the website adds a significant cost, we thought that the convenience for our guests and protection (that we thought we had), was worth the additional expense. We have found out that we have virtually no protection, and we will no longer be accepting credit cards through the website.
We had a guest who booked one of our units, agreed to the rental agreement, accepted the 60 day cancellation policy, and made the payment through VRBO and Yapit. Additionally, we did have other inquiries to rent this property for that timeframe.
The first day the guest send us a text message letting us know how much they liked the property, and how it was better than the photos and description. The following day they started complaining about things like the shower system, which is a standard diverter that is in all of our properties and most homes, the garbage disposal not working, and how to use a remote control that has led photos that are programmed to push one button. It is not abnormal for guests to have questions, it was the strong language and threats that were used. We sent a maintenance person, who could find nothing wrong, and offered to stop personally.
A week later, I received a text from the guest that said that his wife was feeling a vibration in the building, and they had to return home to Delaware, therefore they expected a return of the money for the time that they would not be using the condo. I texted them back, that if they wanted to leave that was their choice, however we would not be returning the money for two reasons; 1. we would be breaking a city ordinance as well as an HOA Regulation of 30 day minimum rental periods if we rented the property for only a week, 2. we had a date and time stamped acceptance of the agreement and they were well aware of the cancellation policy.
I spoke with the guest in person the following day, and he told me that his wife had a breakdown, which was evident by her behavior earlier in the week, and he had to spend the night in the emergency room because she was convinced that the building was shaking from a vibration.
We have personally stayed in this unit, we have many 5 star reviews of all 3 units in the same building, current guests that were staying in the other two units who had extended their stay, a recent sale in the building as high as $1.6 Million, and no one has ever complained about a "vibration" of any kind.
A week after the guest returned to Delaware he filed a dispute with Visa for " property not as described" and they put a hold on our funds. We followed the process and submitted substantial documentation; the rental agreement, the acceptance of the rental agreement and cancellation policy, correspondence through VRBO, description of the property, all the reviews of the property as well as reviews of the other two properties in the same building (which are all 5 stars and very detailed reviews), text messages from the guest stating how the property was " better than described", VRBOs Policies, and proof of the fact that VRBO had offered trip interruption insurance which they declined.
We were told it would be 45 days before a decision would be made, and most likely it would be made in our favor.
Today, I received an email from YapStone stating that the case was going to pre-arbitration and potentially full arbitration. They also requested additional information (after we have provided everything possible) and for us to sign a Docusign Agreement which makes us liable for $500 and any costs or fees to arbitrate if the case is not decided in our favor.
I immediately called YapStone Customer Service, and I was told that they see these cases everyday and rarely are they decided in the Owner's Favor, so most likely we would be out the chargeback, the $500 fee, and additional costs.
I also spoke with a VRBO Rep, who was very nice, however he said they see these things happen all the time and there is nothing they can do to assist.
So case in point, as an owner accepting credit cards through the VRBO and Homeaway processing company, you have virtually no protection. Someone can stay in your property assert any nonsense reason for not liking the property, and you will have to jump through a lot of hoops and not only be out the lost revenue ( we did leave the property vacant for 30 days), but also additional fees that they decide to charge you.
Since this happened, I have not been accepting credit cards, and I will not accept credit cards in the future. There is very little protection against fradulant activity!
By now anyone using VRBO's reservation system and anything other than straight advertising is an idiot. They are crooks in disguise. They do zero for us. It is time for all of us to create a new web site Owners direct rentals or some such name that a is simply an advertising platform. No services. Emails direct from your page to you, no middle man competing with you/ Now they send ads to anyone that wanted to contact you, pushing properties that they have sold the maximum of their crap to. Would you buy insurance from these people?
If you are interested in an alternative site, contact me and let me know you are interested. I f I can get 100 people to sign up we can put up a site that will offer a real alternative and eventually we might surprise vrbo and put them in the toilet where they and their monopolistic ideas belong.
my email is email@example.com
They keep promising my refund from our visit in March and we keep getting lies and no refund. This company isnt reputable , Panama city beach .
The owner also uses his owners condos to have hookers over to use their condos. not good Bbb knows about it too...
In Avon Colorado, Paid for one condo got another smaller cheaper version with a bait & switch move. Paid for the bigger more expensive condo #433630 got cheap dumpy condo # 372204. Owner set us up, VRBO knows & would do nothing to help. Garret Lister & Joshua Craver are the owners. Last time I rent with VRBO. Total crooks, useless insurance.
14 Questions & Answers
hits as well. Arrange your rooms as if you were taking photos , then putting them on a huge movie theatre screen. That is what the public will see. You can call Vrbo to get the process started as well. Q
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