Vicki R.

I'm an owner with 3 properties, like everyone else, I was not warned of the new service fee. I had to find out about it from my customers. I have posted the following message in the description of all 3 of my listings:

I am no longer accepting on-line payments through the Homeaway/VRBO site. I will take payments via check or PayPal. As of March 1st Homeaway/VRBO is charging travelers a service fee of 9% for online bookings through their site on top of what they already charge owners. I apologize for the inconvenience this may cause; however, I cannot in good faith have my customers charged this fee.

So far my customers have been appreciative of my gesture. I have turned off the online bookings feature along with the auto renewal. Unfortunately, I'm stuck until September with one of the properties, but the other two expire in April.

I placed an order for Christmas gifts for my staff. The website indicated stock was available and the product would ship in 48 hours. I received a confirmation of the receipt of the order, but nothing else. After a week, I checked the site and saw nothing had shipped. I then contacted customer support. I was informed they were out of stock. I asked for the order to be canceled. I have been told it will be; however, they are unwilling to send me an email that it has actually been cancelled. I'm told must wait 1 to 2 days for this to occur. Based on their history I don't have any faith this will actually occur. A notice that they were out of stock immediately after placing the order would have been nice. Now, I'll have to scramble to find replacement gifts. I do know I won't be ordering from TMart again. Also, all reviews posted on their site show a positive experience, thag's because they state they will review and post if it is acceptable.