I have had overnight cabin rental listings with Flip Key & Vacation Home Rentals for over 10 years & have had very good experiences with them. About a year or 2 ago, Trip Advisor bought both companies. Trip Advisor contacted me last year & told me I couldn't have listings with both companies. Since I got more inquiries from Flip Key, I told Trip Advisor to cancel my Vacation Home Rentals subscription.
My Flip Key subscription has expired, so I tried to go on line & renew the subscriptions, but it says that I don't have an active listing, so I couldn't renew them. I have called several times to renew my subscription:
1. It's very hard to contact Trip Advisor because they don't publish contact info. However, after many hours of research, I found a phone #. I called after hours & was told to leave my contact info. & someone from renewals would contact me in 24 hours. THAT WAS 4 DAYS AGO.
2. I called today & talked to "Kathy" who I could barely understand. She said she was with Vacation Home Rentals I told her I needed to renew my Flip Key listings. She told me that I couldn't renew the properties. She said I had to have a new property listing. I told her that I had information I send to guests with those property numbers, prior guests have those property numbers, & I have business cards with those property numbers, so I need to keep the same property numbers. SHE SEEMED TO NOT KNOW WHAT SHE WAS DOING & kept insisting that I can't keep the same property numbers which I have had about 10 years.
3. I asked to speak to someone else & "Kathy" transferred me to "Judy" who was only slightly easier to understand. She also said she was with Vacation Home Rentals & it was obvious that she DIDN'T KNOW WHAT SHE WAS DOING EITHER. After about 5 minutes of my having to ask her over & over again to repeat what she was saying so I could understand her, she told me that she didn't work in renewals & transferred me to "Leo."
4. "Leo's" English was slightly better than "Kathy's",, but much worse than "Judy".
He didn't hear my problem, but said he would he would have to check into it & would call me back. He didn't ask for my contact info., & when I asked him how long it would be before he got back with me, he said 10 - 15 minutes. THAT WAS OVER 9 HOURS AGO, i. E. he told me that at 12:45 today it's now almost 10:00 now.
All I'm trying to do is renew the same subscriptions which I've had for over 10 years. Worst customer service I've ever had. Worst organization I've ever dealt with (including VA).