On the whole, great clothes, reasonable quality and price but the customer service and follow up really lets them down. (in 36 reviews)
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I had a coupon/code offer for free shipping. I purchased 4 or 5 items including one item for $24.99. That item did not fit and I returned it. WHY BOTHER?!? My refund was $4.10!! UNREAL! I contacted customer service and they stuck by it. One would think they would 'refund' me back the shipping expenses since I kept 3 or 4 of the items I purchased. HOW INSULTING! $4.10 CREDIT ON A RETURNED ITEM THAT COST ME $24.99???
Their catalogue may look enticing but their BUSINESS PRACTICES STINK! I hope you won't have to return anything like I did!
Tip for consumers: If you can't help yourself from purchasing at Venus.com I hope your item(s) fit because THEY WILL SCREW YOU ON THE RETURN(S)!!!
I returned a $24.99 item and realized I had to pay for the return shipping label, but they gave me a $4.10 refund????
RIDICULOUS since I kept 3 or 4 of the items on the order! Their
customer service people did nothing for me. They really do not care.
I am very disappointed with the fact that I cannot claim my duty and taxes with Canadian Customs due to the fact that Venus processed my credits too late. I called Venus to explain and told me there is nothing they can do. Today, I called to check on 9 back order items ordered on May 8, 2015 and was told by the customer service agent that the order would only be shipped in August as they were told to hold the b/o items and ship all at once. Items that were supposed to have been shipped on June 1, 15, 18, 25 and the latest date was one item for July 15, 2015. The summer is almost over and will not even benefit from wearing the Gladiator wedges and cloths that I purchased. This may be the last time that I will be ordering as I am very disappointed with the service I have received and ordering from Canada is extremely expensive. Venus did not want to make any exceptions regardless of the amount I spent and orders placed within a months time. I placed a new order on June 12, 2015, received it on June 22, 2015. Venus could have shipped the back order items with this new order being such a good customer. I am very disappointed and not sure if I would recommend anyone ordering from Venus.
I bought a bikini that did not fit. When I returned it, I not only had to pay for shipping fees but a restocking fee as well. In this day, free returns are just a part of doing business online as a company. I will not be ordering from them again. $17 just to send something back that doesn't fit is too much. I'll be shopping elsewhere.
Terrible customer service. Be careful when you return something. On top of their return label fee (which is understandable), they will also deduct many other amounts/fees out of your refund. They are very tricky and deceiving. Poor quality merchandise. I guess you get what you pay for. But generally I felt ripped off after returning what didn't work. And, their interest is Not good customer service. I came across some rude customer service reps via chat. I will never ever shop from this company again.
I ordered from Venus many times in the last 5-6 years and I was always satisfied with the clothes and the delivery. My orders arrived in estimated time, looked exactly as pictured on the website and the size fit as expected.
Tip for consumers: I live in Canada, so I usually try to buy items that were made in US in order to avoid paying customs. Each item on the site is clearly marked as "Made in US" or "Imported"Ask diana about Venus
I placed an order last summer, not only did the order arrive 6 days later than promised but 3 of the items were not even close to what I ordered. I do understand that people make mistakes but "three" mistakes in one order!!! I called customer service and got a very rude and unprofessional representative that told me that "I" must've ordered the wrong items! And said that she'd send out the other items and I can ship the unwanted items back. The next order I received had a big yellow stain on the white shirt, very noticeable , I couldn't even believe it. It almost seemed as though they were sabotaging my orders on purpose. I then called customer service again and asked for a manager, I explained my very dissatisfied experience with the customer service as well as the wrong and stained clothes. She then sent me a $25.00 gift card for my troubles. So I figured I'd give Venus one more try and use up the credit they gave me. The ( Z49317 ) Chiffon dress looks nothing like the picture in the catalog and had black glitter like stuff all over the white dress. I figured it may have been from shipping, tried the dress on to see what it looks like on and there's black stuff all over like it just rained black glitter all over me, in my eyes, all over!!! I really don't understand how they could send something like that out. It was like a kindergarten art project. Now I have to send it back and pay $6.95 to return the garbage.... Never again!
This is to follow my previous CANADIAN review regarding the $1000 in "shipping" fees which a rude Venus employee explained I was charged because my orders were mistakenly shipped express instead of standard. I was directed to Can. Post, Customs & back to Venus. No luck until 1 pleasant Venus employee gave me # of shipping co. who emailed 2 itemized bills which were significantly higher than what I charged @ post office. (This is not due to customs, taxes or exchange rate. I AM NOW WAITING FOR SHIPPING CO. TO LOOK INTO THESE HIGHER CHARGES.) Based upon this new info, I feel it only fair to update my review. Venus did NOT charge me express shipping as they previously told me. I have added 2 stars due to this. I am also adding 1 star because I LIKE THE CLOTHING. (Yes, their sizing runs big.) I am holding 1 star because of how I was initially treated by Venus (rudely) and for the high "mystery shipping-related fees" I am still trying to recover.
I live in Canada. I placed 2 large orders 5 days apart. I chose STANDARD shipping (21 days +) & I also used their offer of a promo for FREE shipping.
But 3 days after my 2nd order, BOTH ORDERS ARRIVED AT POST OFFICE marked COD...WITH A TOTAL DUE OF $1000. What happened to my free shipping? Insult to injury: Venus employee insisted the $1000 fee was "duties & taxes" (NOT) & rudely told me, "I have nothing to do with your country."
I placed a very large order my first time ordering with Venus, over $300. Got free shipping, but paid $5.95 for the two day shipping. I kept only a few of the items, everything else was junk. Some items the material is okay, but most is very cheap, see through, or horribly shaped, especially for the price. I returned approximately $225 of my $300 order, that's how terrible the quality and look was. I read all the bad reviews on using their shipping label, so I paid for my own shipping, which ended up being $17 because of the weight of the box. But anyways, they still charged me for the "use of their shipping label" when I didn't even use it! So basically between shipping that junk back, and then readjusting my return amount through "using their label" and promo code on my order, it cost me roughly $50. That's a lot of money that was wasted just to send back some cheap clothes. I think I'm done shopping with Venus.
Shipping fees both ways and restocking fee, no thank u!
I just dont get it. I love this site. I love the maxi dresses. Im tall and a size 9..sometimes anyway idk it changes lol..but a medium fits perfectly all the time. The clothing actually is made really good idk what the other girl is talking about below me. Every order comes within the time frame given. I have ordered from them id say going on 4 years and NEVER had a issue..well actually one dress fit me weirdly I sent it back and the exchange item was at my mailbox in no time..idk..I say you can trust this site..I live in ny..so idk if that makes any difference
Ordered a dress, the dress came within 1 week. Decent quality clothes, I ordered 1 size larger because I'm used to the clothes being smaller than what it says. The sizes are normal. I ordered an xl which I should of ordered a large. I am very happy with the overall experience. Will order again
I bought 3 dresses and a top. One of the maxi dresses I ordered didn't even come in, they decided on they're own to replace it with some hideous skirt that I didn't even order. Needless to say all of what I ordered I was very disappointed. I normally never write negative reviews or send anything back. This was obviously and exceptionally bad situation!
If I could give Venus 0 Stars I would! The clothes are just cheaply made, the material is very thin and the colors are definitely not the same as the pictures. Save your money and please buy somewhere else. I usually get all of my clothes from NY&C and Express but I wanted to give these people a try because the clothes looked so pretty and they kept sending me catalogues in the mail therefore I was like ok let me give them a try. NEVER AGAIN! I just returned my entire order and waiting for a refund.
I placed an order from Canada with the free shipping promo on February 15, 2015. On February 16th, 2015 I received an email that my order has been shipped. I emailed for an update on the status of my order the week of March 2nd. The shipping policy states your order will be received within 20 business days. I emailed again on March 25th and did not receive a response until one week later.... so I called on March 30th and was told they are unable to track the package and the tracing dept would call me. It is now April 8th and I have not received my order (and I have been charged for it) and I have not received a call from the Tracing Dept of Venus. Email responses are supposed to be within 24 hours but they have taken up to a week to respond....what a joke........wish I had read these reviews before I placed my order......
Let me start by saying that I love the clothes. The tops I have ordered have been super cute and I have been pleased with my purchases. But recently it seems that the items I select for purchase have been unavailable. A month or so ago the online catalog featured a bunch of new styles and I placed 5 tops in my shopping cart. Yet, when I went to check out, not one of them was available. The note next to each item would say something like available 10-21-15. That's a long time to wait when you order in May! Also, the next time I viewed the catalog, those items were no longer featured. I don't know what to make of it. It's frustrating.
I can't believe all the negative reviews. I have been ordering from this company for years. Clothing is made very well n love the bathing suits. I recommend this strongl. I only returned one thing because it wasn't what I ordered they sent me a prepaid return package n I returned it with no problem. I am about ready to order a very cute sundress. Never ever had one issue with them
Bought a dress a year ago made payments from same acct for a year. All of a sudden 4 months ago they are claiming there was insufficient funds in my acct. when I contacted my bank chase is saying they never tried to withdraw any $ in the last 4 months. Appealed with Venus Just got letter saying it was denied and Venus is right They ruined my credit and refuse to fix it. I will never use them again and will be reporting them to the better business bureau.
I ordered 2 dresses, a romper and a pair of sandals. All of the clothing was made of a very thin material and everything is see through! The clothing I ordered was damaged (the seams were coming undone and the clothing was not wearable) so I contacted Venus through their chat and was promised an exchange or refund at no cost to me. I received no follow up, no email, no snail mail letter let alone new garment or a refund! I contacted the company through their chat again and was promised at least an email by the next day. 3 days later, nothing! Sent an email ( i wanted my correspondence documented) and only received the automated email saying I'd get a response in 24 hours. NOPE! Nothing.
Finally called customer service and was told that I had to ship all the damaged garments back, at my own expense, where they would review the garments and if they felt the garments were damaged, they would issue a refund. The woman on the phone was rude and couldn't keep her story straight. Why do I have to pay for additional shipping when they sent damaged garments?? I read other reviews that said people had all kinds of things deducted from their returns to the point where a $30 credit ended up actually being $2. I opted to fix the items myself instead of wasting any more of my life with such terrible customer service! Beware!
Tip for consumers: don't do it!Ask Christina about Venus
The quality is extremely low. Walmart has better quality. The 'shipping fees and returns' are a huge headache. They add a '$6.95 shipping label', but you end up being charges way more.... The return system is tricky in order to milk more money out of you. Do not use that label, ship via USPS on your own---will be cheaper.
Tip for consumers: Under any circumstance do NOT use the so-called 'prepaid shipping label for $6.95' !Ask Anna about Venus
I ordered a dress from like 2 weeks and I disn't receive it till now I have a party I mailed Venus to asking about my order but they didn't answer for 5 times then I called the costumer service and the employee told me that they don't have that kind of dresses.so I loose my time waiting the order and they dont helps me either they don't give me an excuse. So guys it's not a honest site don't order from it.thank u
Needed one size larger on the tankini I ordered. Bottom was perfect. Love it. Asked if the rep could review with me the best way to get a larger size top. She seemed aggravated with my question. I told her I just wanted to understand the company policy and easiest way to exchange sizes, since this was my first shopping experience with Venus. She sighed, told me either way I was going to be paying to send it back, and that there was no way to get around the shipping charges that I would have to pay. No, I did not feel like a valued customer. No, I will not be ordering with Venus ever again. There are plenty of companies out there that get online buying, and are happy to accommodate questions on size exchanges. Very disappointed.
Tip for consumers: Order the right size to begin with, or you're in big trouble. They act like they're doing you a favor by talking with you about an exchange. Save your time. Go to a company who values their customers.Ask Mary about Venus
I am shocked to see any negative reviews for this company I have been ordering from them over 5 years and have spent thousands. I love the clothing, I love the swimsuits and I couldn't be happier with the construction or materials. I will always buy from them! As for the customer service I have only gotten the wrong size once. I sent it back with the return label they send with every order ( didn't cost a dime) and they immediately sent my proper size! Love this company and I get compliments wherever I go on my clothing!
This merchandise is cheap and looks nothing like the catalog. I sent back every item purchased from this site. I did an exchange and that item garbage. The wrap dress turned out to be see thru flimsy material that did not wrap properly. I will NEVER purchase from site again!
I placed an order online from Venus. I ended up returning all items but the one top I kept which was $39. I now owe more than $50 for this one top!!! They claim I used their $10 shipping label to return a $19 top and I used my own postage. Their customer service is horrible and they refuse to acknowledge their mistake. There are too many other mail order clothing vendors to be taken advantage by Venus.
Tip for consumers: Buyer beware. Be especially careful if you need to return anything! They are very unprofessional.Ask Holly about Venus
I was shocked to see bad reviews form customers on Venus. I have bought from them for a couple of years now and have always been extremely happy with my purchases. I get tons on compliments on my Venus clothes.m and swimwear. I think the quality is excellent and the price is great. I have had to return items before for sizing and never had a problem with returns or exchanges. When I have called customer service I have always had a great expierence. I felt the need to write this review to say give them a chance, if you see something you like order it. You never know until you try it.I am not sure why there are negitave reviews, I have been a very happy customer and will continue to purchase from them.
i have ordered different stuff from venus and only had to send back a coat and a sweater. all other items over the years have been great, except i just ordered a skirt ( i wear a 8 in jeans) and had to exchange it for a 10 and its still to small....well, never had any problems with getting my money back or getting items on time, and i live in alaska. i am not sending back the skirt again, i guess i will just loose #5 as it is very nice and good quality, and i dont want to pay half of the shipping again. they pay one way, i pay the other way. just dont like that the size is that far off...well, ok i measured myself and had i done that before i ordered i would have gotten the right size, so my bad. so the size chart is correct, use it!!!
I order 3 dress for my wife and over a two month ago. They can not find them I have not heard back from the company. I having trouble getting my money back on my credit card. Renee Barns is no help. They said there going to start a trace but when I called 4 days later it never happened.
I would strongly recommend never use this Venus, there are many other sites that are much more reliable. Stay away these guy are crooks
I ordered $300.00 worth of their summer skirts only to find out I would not receive any of them. The Rep on the phone FAILED to tell me when she offered me their two day upgrade shipping special that it does not apply when using a PO Box. My order was shipped back to the company, no phone call or email asking if I wanted the items shipped to another address. Asked what happens to my order now, they told me the order would be sent back out but no guarantee I would get all my items for they would sell them to other customers, wrong answer. Customer Service Reps need to be re-trained for this was not my fault it was theirs.
Tip for consumers: Make sure you ask all the right questions such as what would prevent me from receiving my items.Ask Andrea about Venus
I almost, ALMOST, did not purchase anything from Venus because of the negative reviews all over the place. But I had a cart full of beautiful, drool-worthy, and original clothing that I just couldn't find anything like it anywhere else. I mean, yeah, there are nice boutiques around, but the prices are 20-30% higher. So I figured, what the heck, I'll just get them and bite the bullet.
So I did. I spent $200 and held my breath the two weeks it took for them to get to me. First thing I did was try everything on. And I can happily say everything fit me wonderfully and was absolutely beautiful. I'm 5'2", so short, and yet no problems there. I'm 110 pounds size 3/4 and the extra small fits me nice and comfortably, not too baggy and not too tight. Everything is exactly what I had hoped for. Now I will shop confidently on Venus.com.
Oh, I understand things get a bit iffy if you have to return something. I'm keeping that in mind and just not planning on returning anything. I'll sell it on ebay or give it away.
I read all the negative reviews, ignored them and went ahead and placed an almost $200 Venus clothing order. The clothing quality is horrendous. I had planned to wear these clothes on a cruise I was going on...now the clothes are for cleaning my house. Thin, cheap fabric that barely held together at the seams. Threads coming out after two wears. I have one out of three bathing suits purchased that have survived. The clothes look so beautiful in the catalog, but are nothing even similar in quality in person. I should have listened to the other reviews. Much better quality clothing to be found at Ross, TJ Maxx, VS, Target..even Wal-Mart. Don't waste your money, time or effort.
The dress you buy or ANYTHING you buy from this website will look NOTHING like the picture. Horrible. Horrible. Horrible. I am sending the dress back right away and receiving a refund ASAP. It is truly disgusting how scummy a clothing company could be. The dress looks nothing like the picture, total opposite.
This woman from live chat customer service has no idea about what is "SERVICE" means.
Mar4,2015 I have talked to another representative he promise will give me a refund as the package was too late.He told me to wait for the refund confirmation email. But I never receive the email. So I went to live chat again and want to confirm my refund.
This lady Lani Taylor, I gave her my refund order# , she said "i don't understand your question,you are making a statement not asking a question". OMGGGGGG
These shoes are surprisingly comfortable. The all man-made uppers are soft and leather-like, but the heel screams cheap plastic.
Tip for consumers: The inexpensive clothing is great for casual, every day wear when you want to feel a little temptress.Ask Debbie about Venus
I'm kind of iffy on the site. I've ordered around 4 or 5 items and ended up returning all but 2 of them and I was still only partially pleased with the ones I chose to keep. I ordered what I thought was the correct size and everything was way too big and nothing looked like they did in the pictures. I know now that they just Taylor the clothes to the women in the photos just so they look decent. And as for the returns, they charged me double what they said return shipping costs. I'm contemplating repurchasing a dress in the correct size in hopes they look nice...
And just a thought, most clothing sites have reviews, and this one doesn't... There is a reason for this I'm sure. Too many displeased customers would give poor ratings and ruin their business.
I wish there products were as great as they look. Horrible horrible horrible! Anytime I order anything it falls apart or material is straight up awful. It's so bad I had to tell them to stop sending me catalogs. And I think the only people that would give Venus 5 stars are people who get paid for it. I promise its Not worth your money! I will not be shopping here anymore!
AWFUL JUNK !!!!!!! NOTHING YOU RECIEVE WILL LOOK ANYTHING LIKE THE PHOTOS IN THEIR ADVERTISEMENTS. FROM THE MATERIAL THEY USE TO THEIR TAYLORING IS NOTHING SHORT OF "HORRIFIC" IN QUALITY.
THIS COMPANY IS AN ABSOLUTE DISGRACE !!!!!!!!!!!
Tip for consumers: WE SHOULD ALL RALLY TOGETHER AND LET THEM KNOW WE ARE FURIOUS ABOUT THE MONEY THEY STOLE FROM US !!!!!!!!!!!Ask Linda about Venus
I have ordered from Venus probably around 4 times. It's funny because if time I order a lot of things and out of let's say 10 items I have ordered maybe 2 will be nice, and look like what they looked like in catalog. The return policy is a joke with all the hidden fees, and duty because I am from Canada. To return items is just paying this company for absolutely NOTHING. I agree that they have very nice items in their catalog which is why I order from them again and again hoping that maybe this time it will be worth it, and sadly it never is I have wasted $1000's of dollars. Don't do it!!!!!!!!!!! The quality is GARBAGE!!!!!!!! Out of 50 items ordered I have 4 I can wear. It's NEVER what it looks like in the catalog. I WOULD NOT ORDER FROM THIS COMPANY!!!!!!! THIS CLOTHING NEEDS TO BE LOOKED AT AND TRIED ON BEFORE BUYING ANYTHING!!!!!!!!!!!!!!!!!!!!!!!!!!
Tip for consumers: DO NOT WASTE YOUR MONEY, WHAT YOU SEE YOU NEVER GET! AND IF YOU TRY RETURNING AFTER ALL THE HIDDEN FEES YOU GET NEXT TO NO MONEY BACK AND NOTHING TO SHOW FOR IT!!!!!!!!!!!! THIS COMPANY IS A SSSSSCCCCCCAAAAAAMMMMMM!!!!!!!!!!!!Ask Ashley about Venus
I wont purchase anything from them again. I bought a top for 60 dollars for a Holiday occasion. The straps were beaded. Right in the middle of dinner the bead strap broke. It was embarrassing as the waiter had to clean up beads and I had to leave early because I couldnt hold my shirt up. I emailed and called and they would not help me because I didnt have the reciept or packaging.. Duh.. Dont you keep records..
Everything that I have ordered has been hit or miss, either with poor quality or sizing and one item that is still avalible in the catalog doesn't even look like it,( lace tunic) had no issues ever with shipping I just wish they had a store where you could actually go to look and try things on as I probably would buy more
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