I am shocked at reading the negative reviews about customer service. (in 45 reviews)
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I order frequently online, so I am far from naive. I ordered in what I assumed was Canadian funds, the site gave no indication that I would be charged in USD, even the receipt emailed to me didn't indicate the currency. I only found out the real charge AFTER calling my visa. I then received an email less than 24 hr later asking me to pay a third party company for duty charges, which again were not mentioned during checkout on their website. I called the company less than 24 hrs after placing my order to try to cancel my order, they were completely rude and claimed they were unable to cancel. Lesson learned, I will NEVER order from here again and I will be warning everyone on social media as to what a hassle this company is to deal with. It's obvious after my experience, that they care nothing for their customers.
I have spent hundreds of dollars on clothes Venus.. The one time I returned something and my return which should have been 58 dollars ended up to be 28!!!!!!! This has to be illegal!! They charged me the original shipping for each item because I got the shipping free..holy $#*! no other site does that..what a rip off
I have ordered a few things from Venus over the last two years. Mostly cheap vacation/cruise wear. I've been happy with what I got. I knew it wouldn't be 100% top of the line quality and as such didn't have my expectations shattered. The clothing is aesthetically pleasing. Lol. I will say, the boots, well, they look great but MY GOD, these boots were not meant for walking! Every boot I've ordered from them basically have a sole that turn most solid surfaces "icerink-slick" ! Be careful wearing these shoes. I ended up sanding the soles and spraying the soles down with a rubber paint to add grip (now I'm happy and safe... After elbow grease!)
I brought over $300 in merchandise and not satisfied with over half of my order. The faux leather comes off after one wear, sucks!! The asymmetric coat material is VERY cheaply made and ripped when i tried it on. Expensive clothes, trendy, but thats it!!! VERY UNSATIFIED customer. Dont buy if over a size 0 -4.
I ordered a few items from this website, I made an error in my order and didn't realize it until after I paid the duty/taxes. Contacted Venus and asked if there would be issues with an order made in mistake. I was told not a problem, any items can be returned for refund or exchange with pre-paid return label. WOW, great. So I received my items and went to return the item that I made the error with - but no return label. They do not provide return labels to Canadians. It doesn't specify that on their website. It indicates that return labels are provide. It doesn't say to US only and doesn't include Canada. It clearly states "Each order also includes an easy to use return label for your convenience. There is a charge of $6.95 for the use of this label, which will be deducted from any credit due on your return or, in the event of an exchange, we will charge your credit card $6.95 for the label. The instructions for the use of this label are found on the back of the label. You may return the package via UPS or USPS; there is no need to go to the post office or UPS store. You may give the package to your postman or UPS driver or you may drop it in a UPS drop box or USPS mailbox. Peel off and place the pre-paid return label on the package. If you are using the original shipping bag or box, be sure to place the return label over your name and address on the package and to obliterate any other addresses and barcodes on the outside of the package"
I've ordered from Venus.com several times and never had a problem. I have not like certain items due to the fabric or the way it fits but simply returned it with their shipping label. They take shipping charges from the amount returned but I already know that by shopping online. Great site, easy to return if there are issues with the clothing.
Ok people that are writing negative reviews ,, please look you don't pay much for the nice clothes you get a good quality ., if your lazy and put them on the washer then put them on the dryer they well shink,, I did these ones bout now I wash them in gentle wash then let them air dry to take care of my items ,,, is just like anything ,, so far I love every single piece of clothing I have bough ,,, I'm not rich so the prices are with in my spence range and budget ,,, love Venus ,!!!,, we'll keep buying my items here ,,,,
I order about $250.00 worth of clothes every winter to make a wardrobe that I know is new, ready to wear, new style, always a jumpsuit (because I get many compliments when I wear them so Thank you Venus!) sweaters to wear with jeans 2 cute winter sweaters, 2 sexy sweaters, long sweater/cardigan.
Last year it was H&M. I am a VENUS girl as their clothes fit MY body type which is normal.
I have bought swim suits, cover ups, shirts, from VENUS and I have loved every single item. I started looking for a replacement for VS (Victoria Secret) as their message isn't what I want. I want clothes that compliment my body....which remember is normal.
VENUS is half the cost of VS. VENUS clothes are made better than VS. The only reason why VS is bigger and "known" is because they have a huge marketing budget. VS is all about THEM. Venus with their customer care service, they care and it shows.
So yes shop at VENUS!!!!
I am a Canadian Customer ordering from Vancouver, British Columbia.
I made an order to Venus for my entire wardrobe in my upcoming vacation to the south, selecting the delivery option of 3 to 5 business days. The only potential delay is that the order will be subject to credit card authorization - completely normal and expected. My credit card was charged successfully, and I had pre-paid for the customs and duties on October 26th. Per Venus's site, my order should then be on its way and arrive in 3 to 5 business days.
It is now 6 business days later and I reached out to Venus's support. I am only now told the order will not be arriving until well after I have left to go on the vacation. The items will be arriving 10 business days later to be precise. Apparently, the business days only start counting after the items get into Canada. Where does it say that? Nowhere. Not even in the fine-print.
Another thing to note - there is no currency listed anywhere on the site. All amounts are in USD.
I'm asking for a full refund, but they will not be doing that until the items are returned after I receive the package and mark it as "return to sender". I will not be in the country to receive the package. How am I going to get my refund?
Canadian customers be warned - the shipping is much longer than you are expecting, and the amounts are in USD.
Love to dress in Venus summerwear! A little disappointed in the fall- winter line.Purchased two sweaters that are very itchy and one that is a bit loosely goosey.Please think about your textures and fabrics when designing your future sweater line.Thank you.
I'm so pissed I was waiting on what Venus calls a jacket for $59! I've spent way less $ at Nordstrom or Macy's that was a designer. I've tried them twice & have not been satisfied. I'm done! The "jacket" is of a see thru material & poorly stitched together. The pockets were stretched & shredded, the back seam was falling apart. The button at the neck was stretched. Don't waste your money.
I ordered what I thought looked like a gorgeous coral maxi dress for my daughters wedding. It was on sale for $22.00. I thought "how lucky am I?". Haha, what a joke! It was not lined, completely see through and the large was big enough for an elephant. I was charged $22 for the dress, $1.62 (wrong amount) for tax and $4.95 for P&H. When I returned the dress, they credited my credit card $16.37! WHAT? Yes, $22 for dress, $1.32 (right amount, of course) for tax and $6.95 for return label. Why did I pay more to ship it back then it was to ship it to me. All in all, the was difference was $12.20! BBB WILL BE NOTIFIED! I have a business and this is not the way to run one!!
I am a log standing customer of Venus and have not ordered from them since 2 christmas 's ago. I am sad to see such poor quality clothing sent out when your books are so beautiful and display such what looks like nice quality clothing. Return policy is noy good either. The swim suit moderate bottoms have changed over the years too for the worse. I know one opinion may not matter. I needed to let someone know. Thank YOU Heidi Oskin
Good evening. I just called the 1800 number and spoke with Lee at 11:12 pm on October 9, 2015 explaining that I mailed a box with the VENUS UPS label on September 23, 2015.
On Tuesday, October 6 is was returned to my office. I just had time to open the box to realize to my horror that the box contained my returned items with the receipt.
I called Lee. He claimed he could not hear me. I spoke slower and clearly. I have a Jamaivan accent. He said maybe I did not use the right label. This is VERY INSULTING to say to a medical doctor who had ordered and returned clothes to Venus over the past FOUR years that I did not use the right label.
I told him I took a picture of the box when I dropped it off to USPS. He asked me for the tracking number. I told him it was blurry. I will forward this email with the picture to you. Before I could finish reading off the numbers to him he rudely interrupted me "that is not our label".
I asked for a supervisor. He said "why are you so defensive?" I asked 3 more times for a supervisor. I told him that I would not tolerate his racist comments. Just because I have a Jamaican accent, does not give him the right to dismiss my problem as my being TOO DUMB to use the right label.
Then I wait 5 mins to hear there are so supervisors available. So one will call me back.
Up to now he has not said "ma'am I am sorry for the inconvenience. I simply need VENUS to send me a return label. Have UPS come pick it up. I Good evening. I just called the 1800 number and spoke with Lee at 11:12 pm on October 9, 2015 explaining that I mailed a box with the VENUS UPS label on September 23, 2015.
So while I wait I will post this ALL OVER SOCIAL MEDIA!!!!
I am a busy physician who will not go to the post office again. I will NOT pay to return it again.
I place my order and paid extra for rush delivery because I couldn't wait to get my new clothing. I bought four dresses to choose from for an upcoming wedding a Sweater and a maxiskirt.
Sad to say the dresses were very poor and cheap quality like something you would find in a bodega shop in a shady neighborhood for $10. One of the dresses was completely see-through!! Like who is actually wearing this ? Then there's the $59 sweater. looked expensive and worth $59 on the Catalog but When I saw it I felt like a dumbass for paying $59. I wouldn't pay $8 for it tops that's how cheap it looked. The maxi-skirt, I can make it work and that's the only thing I got out of this bad deal.
The Only good thing is that I get a full refund.
I have probably ordered 10-15 times from Venus and every single time I have been more than satisfied. The dresses fit well, travel well, and I always get tons of compliments. The fit is great and I have never had problems with the quality (that being said, I wash but do not dry any of the dresses I have bought from there). The XS or size 2 always fit me to a T ( I am 5'9 and weigh between 125-130). I have never had to exchange anything so I can not speak to the many reviews that have had negative experiences in that area. What I can say is that especially for maxis, these dresses are a great deal. Dresses that would cost me between 100-150 elsewhere, I can get for between 29-50 here.
I am totally surprised by the Negative reviews! I have ordered numerous items from Venus and had to return/exchange a couple of things, and I have not been disappointed once! Their prices are GREAT, their Service has been GREAT! The ONLY reason for returns and exchanges is because i vary on "how" things fit me. I am 4'11 and 113lbs.. And when you look at the models I don't always judge how what I'm ordering is going to fit ME. Thats certainly NOT their fault... It's always been the story of my "clothing life"! In General however, I can wear a good amount of their line even though it is not petite!
I have ordered from Venus a few times and each time has been a huge disappointment. The clothing material is extremely cheap and the craftsmanship is horrible. The clothing either fell apart or faded after the first few washes. Knowing this, I still ordered a pair of boots from their most recent fall catalog. Here we go:
The boots in the catalog looked beautiful. There were gorgeous details on them. The buckles were a very classy touch ... I could not wait to get them.... and then yesterday, they arrived.
The boots were made out of some type of horrible and cheap plastic looking material. Sure, the description of the boot was labeled as synthetic but I did not think too much about the word. I have a few pairs of shoes labeled as synthetic.... but these boots were a joke!!!! Those suckers were returned before the sun went down that day.... Do your self a favor, keep away from their boots...and alot of other things... They are changing you out the ass for things and their merchandise is totally worthless....I am not trying to be mean or slam anyone...but I would hate for someone else to fall into this synthetic boot trap~ :)
I ordered 5 dresses from Venus.com two out of the 5 were simply unwearable. They were very cheap looking and had horrible quality. I returned these two dresses and since I had used a promo code they adjusted my return minus the promo code I had used. I am very upset as NO other company does this. DO NOT ORDER FROM VENUS!!!! Order from Express or the Limited instead. Much better quality and customer service.
It's a hit or miss with venus clothes
Right now I'm very dissapointed
I just opened a dress as I had knee surgery
I assumed it was brown liquid metallic very pretty
I wanted a maxi as I still
Hv dressing on leg
Today is my daughters. B day and really wanted to wear it
It's a cheap sparky gauze material not liquid metallic
I took advantage of the spend $100 get free shipping because the clothes looked super cute in the catalog. When I got them, I wished I hadn't wasted my time or money. Material was cheap and looked nothing like the picture. I sent the items back and was hit with a ridiculous shipping charge of over $20. I throw out the catalogs without looking bc it was such a disappointment. I'll never order from them again.
Their shipping charges are ridiculous to begin with; unless you spend $100 you're looking at $10 minimum....Wow, $10 to ship these paper-thin, ill-fitting articles of clothing that are stuffed in my mailbox. So one would think spending $100 to take advantage of the free shipping is a smart move. It is until you receive the low-quality messes in person, choose to return part of the order, and then realize an additional $17 has been deducted from your refund. Purchasing from this site is a gamble; if you do elect giving these thieves your business, I hope you enjoy your items enough to keep them because returning is a headache.
P.S. +1 as another customer who finds their customer service rude and unprofessional.
I really like the styles of Venus clothes but the sizing runs a size or two small sometimes. If you are shapely, or curvy… you will need to size up a couple of sizes. I usually wear a medium to a large but I find it's safer to order the xl just to make sure it fits. The material is not the best but what do you expect for such great prices. Venus is a good place for buying summer clothes because you don't wear summer clothes that long. A couple of seasons and I'm recycling them anyway.
I love this site. I'm a fairly standard size 8 and I've ordered dresses and sweaters, usually in a medium, from them. I love the quality of the clothing and the prices are crazy for what you get. This has been my go to site this summer. They process orders quickly and despatch promptly (my orders arrived early). I can't comment on customer service because I've never had a problem or had to return anything. That's why I haven't given 5 stars.
I've been buying their clothes for years and LOVE them! Everything I wear if basically from Venus, from their sexy bathing suits, the professional attire, and the VERY flattering outfits. I am obsessed with all their new clothes. I even have purchased two of some of my favorite outfits/bathing suits. I get so many compliments. Everyone wants to know where I shop. The clothes just fit me perfectly and accentuate my figure. I will continue buying all my clothes from them and am always extremely happy. I have had returns due to ordering the wrong size and they are so fast with handling exchanges. :)
I've been very happy with orders I have made with Venus. I use their sizing charts and have never had problems with my clothes. I am returning a pair of shoes for a half size larger but I should have read The information on the shoes because it clearly states they run a half size small. We shall see how customer service handles it and I will write new review.
I looked at this site for a very long time before I ordered. Was not sure about the sizing. When I got the items they were too big. I sent it back. Called customer service and told them that I needed the items as soon as possible. They reshipped with the correct size overnight and waved the shipping fee. So happy with the customer service that I'm buying again in less than a month.
i love Venus clothing and style. However do not purchase clothing that has beadwork on it. After a washing or two even on handwash the threading comes loose. On two of my shirts it was impossible to get to the thread and the beads became loose and began to fall off. I wrote to Venus and all I got was an "I'm sorry but it has washed, there is nothing we can do."
I was panicking. My vacation date was approaching (2 days) and the exchange of a bathing suit top was accidently processed regular delivery instead of overnight. Emily and her supervisor Sandra came to my rescue and re-shipped the order overnight. Got the item the very next morning in New York. They went beyond and over to make sure I got my suit by making sure it was on their truck. They also enclosed a return bag & postage (free of charge) to return to first order when it arrives. As far as I'm concerned if you get a great representative, she will fix a situation like a professional. Very Happy. Thank you Emily and Sandra!
Id like to make it clear that I was only reviewing Steve in customer service at Venus, he was rude, snarky and condescending. He needs to be retrained ( at work and probably at home). as for their clothes & reruns I have not had a problem.
I juts wanted to send a quick note to express how unpleased I am with Venus. I ordered a few items totaling over $100 so I received "free" shipping. A couple of the items were defective so I had to return them and decided to get a refund. I was charge $10 for the shipping of the items!!! Yes, the same items that were subpar in quality, that I had to go through the trouble of packing and returning, now I was being charge $10 shipping for them , when it was supposed to be FREE shipping....
Finding the time or desire to shop for swimsuit is really hard for me. The Venus site is very convenient, plus they have a huge variety of swimsuits to choose from, which is why I have been shopping through them since my early 20s. I have noticed some of their sizes have gotten bigger through the years, I guess it's to keep up with the "contemporary sizing" that other companies are doing (in other words, what used to be a size Zero is a size 4 today). I suggest when ordering, you order in 2 sizes. That way you can return the ones that don't fit. Also, like most companies, their clothes are shown on tall models, which means if you're 5'4" or shorter, the hems will look longer on you. I also recommend that you be very meticulous about your returns. In other words, know exactly how much you're supposed to get refunded, & check your order history online to make sure it's correct. I did notice on my last return they charged me $69.00 for the shipping label fee, when it should've been $6.95. When I called customer service, they gave me no problems and immediately refunded the full $69.00. The overall quality of their clothes have greatly improved through the years too. I have been their customer for years and I think I finally figured out how to order from them. If it weren't for the refund issue, I'd have given them Five Stars.
Venus, I have been scouting around this site for many months now, and decided to check out the clearance items as I received an email for additional percentage off. I have a very hard time narrowing down my choices to fit my budget. And then I got wise to go ahead and look for reviews and came across this website. When I read that somebody got charged by Customs, I did the search and realized at least one person was in Canada the other wasn't sure where the shipment was going to.
I just wanna say to everyone that is/has purchase here I'm very confused. The clothes look great, the company appears to be in Florida offers a telephone number, so, I am looking for real reason not to place an order. I hate writing review like this when I have not even made a purchase but basically I'm writing a review on your reviews and honestly confused.. Not my habit of throwing away money and receiving garbage or wrong shaing, colors or other "flawed or misrepresented advertisement, mistakes ..review site survey real images of clothing that actually for the price, took my breath away.. Which is it? Good or bad, or scam?? (in and of itself So what to do? I believe in checking reviews before purchases even on the major shopping network channels because something that looks good even on the TV , may get 500 + reviews only to learn that item showed 3* out of 5* then I guarantee you I take no further action toward purchasing that item when I see reviews not topping 4 +. with Venus, now I'm really confused with what I'm reading...is there anyone out there that on the fence like me, read s this merchandise from China? And why so many many many reviews that are Unsatisfactory
I wanted the red skirt that was shown in the photo. They only had black and hot pink available. I tried one of each. The pink is ok but really wanted the red skirt. Arrived totally wrinkly; took 40 minutes to iron them both. They are ok, but the material is cheap, which is probably why only $14 per skirt. Not worth returning due to shipping cost. Won't buy here again.
I was a 1st time customer placing an order with Venus and was so excited. I at this point will never order from there online site again due to the fact my credit card was hacked within 24 hours of my order being placed. Thank god for a great card company I am not responsible for the fraudulent activity but I also have to get a new card and had to close my old account and it also requires me to make several phone calls to change auto bill sites that I have. This sucks. So sorry Venus but because of your lack of customer security I will never order from you again.
I ordered 2 dresses and initially there was a problem with my order being shipped. When I called costumer service they were cordial and agreed to ship it immediately and expedite my order. I received it in 2 business days and the quality of clothing was nice.
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