- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I purchased a dress, ordered it in 2 sizes. Kept the one that fit better, and want to return the other. I have to say their return policy is awful. If you start a return online, you will be stuck. Absolutely no changes, and when you call customer service, they tell you they can't do anything once a return is initiated. Absolutely done shopping here, too much of a hassle. A lot better options with easier returns out there.
Tip for consumers:
Beware of return policy, you will pay shipping for refunds.
Products used:
Dress
Janette M.'s review of VENUS Swimwear earned 3 Very Helpful votes
Janette hasn’t received any thanks yous.
Janette doesn’t have any fans yet.
Empty.
I have ordered several items from Venus but truly was disappointed when I had it returned and...
All of their clothing falls apart right outside of their return window and they refuse to take it...
Hi Janette! We're sorry that you were not happy with your return experience. When a return is processed online, unfortunately these are now done by a third party to help us with processing returns much faster, so we are unable to make changes. However, you can choose to print a shipping label (instead of dropping off your merchandise at a return bar), this will allow us to process your return in-house and make your requested changes to the return process. We would be glad to look into this further, please contact us at socialsupport@venus.com for further assistance.