USPassportNowReviews 66

They told me I had multiple places in my area that would accept the paperwork my husband and I paid for so it was a total of $300 combined that they took from us. Days and days in to going to the different places in my area and them telling me they won't take their paperwork and that we got scammed. Lol the company gives me yet ANOTHER place to go to not even in the same area of the state I live in! Lol OH! And they are not refund our money sense it's been past 24 hours and we've spent days traveling on hour to each place already they had listed! My husband is a 100% disabled veteran who I can barley get in the car for a doctor appointment and they are sending me in a different part of the state so that I can TRY to get them to use this paperwork again after ALL other companies listed on their site said NO! I hope they feel good about taking $300 from a disabled veteran!

After making a mess of my expedited forms and wasting an entire day between post offices/Fed Ex, I opted not to use the third party expedited service that USPassportsNow provides and they refused to refund my money. $189 for NOTHING. Now they have my private information at their disposal. The customer service is terrible and it is impossible to get through to speak to a customer service representative. Do NOT use this "company," it is a scam and they purposely set you up for failure!

My passport and money was sent to USPassportNow. It was received one week ago. An email was sent to me notifying me of the passport being received and saying that in the next few days the passport would be sent to me via FedEx. Tod ay I received another email still saying that my passport has been received by them. What is happening?
Where is my passport? What about the two checks for 170.00 that has been sent to them? One for their expedited service and the other for the U.S. Government. This service certainly did not expedite my passport. Still haven't gotten it back. Also, be careful of the website. It's a mess. Can anyone help me?

All you read from others is true. Had I read the reviews before I started with them I never would have started. It is true. We NEVER got our passport, could NOT speak to a manager of any kind, did NOT get a refund despite the fact they never followed through. They said WE didnt follow through. 4 weeks before our vacation out of the country still no passpsort so we went with the process through the post office expedited service. We had no choice! STAY AWAY!

This is the follow up to my review of "U. S Passport Now" I was Lucky and finally received my new passport 1 month after starting their process. The only problem is, I paid to have it in 8-14 DAYS! ($149)
I asked for a refund and they said they would respond in 48 hours, they didn't!
First. They have a contract with FedEx. I don't know the details of that contract, but if you do not use FedEx, they will refuse it. They are up front about using FedEx when shipping to them, No problem EXCEPT: They first said my photo was not good and would have to send them another one. Then they said my check was not good (it looked altered). This time they gave me an address in Washington D. C which looked like a government passport office, It Wasn't. I had sent my check via USPS. They refused to accept it. The check they were talking about was actually excepted as payment by the government on May 12 and they had my passport at the "will call" window, to be sent back to me on May 16. They told me about the check on May 16. They somehow redid the process so I would again have to use FedEx. Do You Think they may get a bonus from FedEx when so many packages are mailed to their addresses?
Finally I called the US Government Passport center and they said my passport was in Houston ready to be picked up on Fri. May 27. "U. S Passport now" said if I paid them extra I could have it delivered on Sat., if not it would be delivered June 1st because of the Holiday. I didn't want to pay them a dime more. Well even though it was promised to me by June 1st, they never picked it up on Fri. And it did not arrive until June 2nd. I feel Lucky to get it back at all!

This LLC company is Owned By:
Marek Maczynski (as filed in the 2016 Florida Limited Liability Company Annual report- FEI Number 45-*******)
Address:
551 NW 77th St., Suite 207, Boca Raton, FL. *******

The direct number to the U. S Government Passport Office in New York is:
*******778.

The U. S Government Passport Web site is: https://Travel.State.Gov
Normal processing times:
Routine: 6 weeks
Expedited: 3 weeks
Expedited at Agency: 8 days (must give a reason why you want it expedited)
Cost to expedite:$170
Regular cost (Renewal): $110

There you have it:
DO NOT USE THIS COMPANY!

DO NOT USE THIS SERVICE.

THEY WILL CHEAT YOU OUT OF YOUR MONEY AND WORSE THEY WILL NOT DELIVER YOUR PASSPORT.

THEY HAVE CAUSED ME THOUSAND OF DOLLARS IN DAMAGE.

THEY HAVE CAUSED MY DAUGHTER TO MISS HER GRANDMOTHER'S FUNERAL, DESPITE SENDING IN ALL THE PAPERWORK AND MOST IMPORTANTLY. THOUSANDS OF DOLLARS IN FEES.

WORSE OF ALL THE CUSTOMER SERVICE IS HORRIBLE. THEY ARE ARROGANT, NASTY AND RUDE, SOBS THAT REFUSE TO LIFT A FINGER EXCEPT TO CHARGE YOUR CREDIT CARD.

Was told that my application had to have the barcode and the extra passport application taped or attached to the outside of the sealed envelope. BEWARE... THIS INSTRUCTION IS NO WHERE ON THE CHECK LIST AND NOT ON THE WEBSITE. They basically charge you money and do nothing. They also conveniently call you after the time for a refund has expired. Such an awful company I feel bad for people like me who did not take the warnings from sites like this. I'm reporting them to the BBB and hopefully they will eventually be shut down. Disputing the charge with my bank and informed my operator of all the bad reviews this site and others ones like it has reported about them. Unfortunately I think that since they are very calculating about ripping you off for 200 bucks no one disputes because it is such a small amount of money and it's aggravating to go circles with them. Who likes getting ripped off beware of them and go to a real passport agency, this is a third party and they are not affiliated to any government agency.

This is a scam. I am embroiled now trying to get my money back. $50 fee and a separate $129 fee. As I made my way through paperwork trying to expedite a passport for my 14-year-old son, it got stuck on "Child" or "Student" and would not go any further. I could not get my initial person back on the phone. Somewhere down the line I got another person who said others had been having a similar problem with that part. Time was of the essence so I switched tactics, drove to Federal Building etc., and got it done.

The scam is that they require you to pay up front (in your crisis state of needing expedited service). Then unless you cancel within 24 hours, navigating an impossibly difficult protocol, they've got your money. I tried to go to *******@uspassportnow.com upon advice of telephone operator and no page opens up.

I'd love to take these greedy, corrupt gold-bricking a-holes down, if anybody wants to help!

I wish I had read these reviews first. Everyone is similar to mine!

I did a search on renew us passport to process my renewal. I though I was going out to US Gov site for a regular renewal. I entered my credit card information thinking I was paying the standard fees for expedite. Once I realized I was on another companies site I called them immediately to request a refund. They indicated they could refund the service fee but not the $50 fee which is non refundable. I never intended to use this companies service in anyway and requested refund within minutes. I am disputing the charge with my credit card company.