Barbara G.

We contacted USPassportNow.com to get an expedited passport for my son. His passport needed to be expedited because he was on a college graduation cruise in late June/early July and by the time he returned from that trip we had very little time to process his passport paperwork which was needed for an August 4th trip.

My son call once and I called twice to speak to "our" adviser to go thru the checklist and make sure we had all items and paperwork in order and completed correctly.

We were told to take our August trip itinerary and forms and take them to the US Post Office because only the post office could legally seal the documents. We had to wait 2 weeks for a post office appointment.

Once at the post office the postal officer told us that she could not process these documents because our August trip itinerary needed to be dated two weeks from the date of our visit to the post office. So we would have had to wait another two weeks for an appointment and falsify our travel itineray dates for August. We then just completed the necessary documents at the Post Office and the USPS processed our expedited passport and mailed that day.

When I called USPassportNow.com to ask for a refund and explain that we been give the wrong information and instructions after calling 3 times to make sure all was correct. They told me they would not be able to process a refund. They said we should have gone home and made another appointment with the post office and falsify our trip itinerary to state we were leaving exactly 2 weeks after our USPS appointment in order to have the documents officially sealed. Net: Our appointment at the USPS was on 7/2. Our August Trip itinerary needed to state we were leaving on 7/16 in order for the USPS to officially seal these documents on 7/2. Our itinerary was dated 8/4, the actual date of our trip. We had no time to wait for two more weeks nor did we want to falsify our itinerary.

We called several times for two refunds since USPassportNow.com did nothing for us. No matter where you pound out on their recording we got to the same person. Who would not help us nor let us speak to a supervisor.

Charges:
06/20/12 06/20/12 USPASSPORTNOW.COM *******464 FL $64.00
06/20/12 06/20/12 USPASSPORTNOW.COM *******464 FL $50.00

These people are not legit and should be put out of business. They are thieves!
Taking payment for what... no services provided.