They said if I cancel within 24 hours they would refund me my money but when I called, they said they needed to keep $50.00 for processing fee when I called after the first 5 minutes and then they didn't even give me a refund at all so I lost $130.00! This is a horrible website. I ended up doing the passport at the post-office and got my passport for my daughter in less than a week anyways!