Unfortunately though, I recently had a bad experience with a driver and the customer service was worse. (in 21 reviews)
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I was a driver for them and a rider made a report i was'nt her driver and IT wasn't my vehicle so Uber cancelled allowing me to drive driving Now how is this Possiable Im not me and I was'nt driving my own vehicle which is Listed with Uber My room mate also signed up to drive and I had ask Uber in the very beginning if they could just add my room mate to my account since we both drive the same vehicles in which as I said Uber has them Both listed and Uber told me NO but their terms state differently Uber has NO RESPECT for their Drivers all they care about is the riders Because thats where Uber makes their money , on top of it all I've had riders Grab me Curse me out and not once did I give them a bad rateing I tryed my hardest to make each and every trip good but you can not make every one happy especially the drunk Rude ones!
I used uber for the first time last night and was quoted $41 it was going to cost me and when I got home and the driver showed me how much it cost and it was $116. The driver could not believe it and neither could I. Been fighting with uber back and forth over email. I just want to talk to someone and not this email $#*!. NEVER TAKE UBER
So the uber estimate said that it should cost me no more then $4 . Well I went 1.94 of a mile an the lady charged me 4.85$ 85 cents more then the intended price. I went 2.2 miles an back for 4$ just a week ago. This is preposterous for 4.85$ I could have just Walked or taken the bus an it be cheaper to go to an from my location . They ripped me off I will never do uber again
I Live in Los Angeles, CA and used Uber for the very first time on September 11, 2015 The Uber App didn't allow me to place my promo code, which I was told by family, and friends that it was ok since MY First Uber Ride Will Be Free!!! Wrong... I requested a ride to the Forum in Inglewood, I live in South Pasadena which is about 19 miles... My Uber Driver exited off the fwy on one of the busiest streets, during the busiest times on a Friday... I requested to be dropped off, not inside the Forum Parking Lot but in the street since I only had 10 minutes to walk across the parking lot, go through security, and find my seats... Uber charged me $121.00 for one long ass ride, ahhh what happened to Your First Ride Is Free... After the concert I again request Uber... Same route it cost me $16 to get home, Yes SIXTEEN DOLLARS... Next day got in touch with a rep told her my situation, she informed me that it will take a couple of days for someone to get back to me.... That was on September the 12th Here I am on September 30th waiting for someone to get back to me.. Yet on a Daily Basis Uber will text me to become an Uber Driver, Really???? - 0 Stars
Will absolutely never ever use Uber in any area in or around Atlanta. Had a horrible experience with price gouging and for some strange reason 0 out of 15 drivers couldn't take a CC. Hmmm......that's BS! Was stuck in the middle of nowhere in the middle of the night for Tomorrowworld and all the Uber drivers were trying to get about 200-300 for 2 people. Thought taxi cabs were $#*!s but way to go uber.....you def surpassed that!
Just started using Uber during a trip to Seattle this Summer. During that trip, had a chance to use Uber about a dozen different times. Then a half dozen trips in Portland, Oregon. Just got back from a trip to New York, where I used Uber extensively, as well as a few rides on a "Yellow" cab. In every case, Uber was extremely convenient. The vehicles were always on the new side, clean and comfortable. The drivers were prompt, helpful (provided us with walking directions, information on places to check out, and warnings about areas that were "sketchy," etc). Because your ride is paid for automatically via the app, there is never any fumbling with cash, credit card reader systems, etc. Just get to your destination and go.
The iPhone app is a breeze to set up and use. It allows you to chose the type and size of vehicle you need, lets you know how long you will have to wait for your ride, and gives real-time location updates on the Uber you have requested. It also gives you the name and customer ratings of your driver before you book the ride, notifies you as soon as your Uber arrives to pick you up, and allows you to contact your driver via cell if there are any issues. You are always asked to rate your last driver before you can book a new ride, which assures that Uber has extensive customer feedback, but can slow things down a bit if you are trying to book your next ride in a hurry.
Our experience using "Yellow" cabs in many cities has not been great. By and large, have always experienced long wait times when booking a cab by phone. The standard seems to be "your cab will be there in 15 to 45 minutes." Usually, this works out to be 30 minutes plus. Have also had issues with cabbies not wanting to do business with me when my ride is only a couple of miles or less. In one case, had a cabbie whose car wouldn't start until AFTER we had gotten out of his car and jumped into another cab. The cabs always seem to be "vintage" - at least five years old - poorly maintained and on the gritty side. Our last experience with a cab ride was from La Guardia to New York's financial district. It was like the Long Beach Grand Prix meets destruction derby. Lots of jackrabbit starts, swerving in and out of traffic at high speed, slamming on brakes - all in a car that hadn't seen new shock absorbers in about a decade. My wife and I were both motion sick, but were too freaked out by our fast and furious driver to try fixing our eyes on the horizon.
All-in-all, I am sold on Uber. Highly recommend it, and personally will never use a "cab" again unless I am forced to.
In Dallas for a visit with our son, who is a student at SMU. Great Uber ride to dinner, but return from dinner a nightmare. Had two Uber trips cancel and bill me for no show, while we were waiting and with no contact from driver. Will clearly contest no show charge - finally got home with an Uber direct "off the record" as she felt sorry for the problems we'd had. Am no longer the raving fan I was - and if it happens again will give uber up for Lyft or taxis
Uber drivers are amazing. However, uber as a company not so much. The app rarely gets my location correct, the spotify collaboration... doesn't work, the gps on the app sends drivers the round about way. It. Sucks. Uber I once thought you were great. Now I think... Get your $#*! together.
I WAS ENVOLVED IN A CAR ACCIDENT WITH AN UBER DRIVER TOTALED MY CAR I HAVE BEEN ON THE PHONE WITH THERE INSURANCE COMPANY FOR THE LAST WEEK AND THEY REFUSE TO GET ME A RENTAL CAR SAYING THAT SHOULD PAY FOR IT THEN THEY WILL REIMBURSE ME THATS BS I DID NOT ADD A RENTAL CAR INTO MY BUDGET NOW I AM STUCK IN THE HOUSE WITH NO TRANSPORTATION NOT TO MENTION MY HAND IS FRACTURED! I HAVE USED UBER AM I AM DISQGUSTED HOW THEY TREAT THE PPL THEY CAUSE INJURY TO
Worst customer service I have ever dealt with. I was charged an extra $100 for a "cleaning fee" 3 days after my trip with no notice. ONE HUNDRED DOLLARS. Are you serious uber?? Then the "customer service rep" sent me the picture our driver sent to them claiming his car was dirty and needed to pay to clean, was just his car mat with some dirt on. So I had to pay $100 extra dollars on top of the over priced fare for dirt he could have wiped off. When you drive groups of people all day and all night, your car will not be perfect. $#*! UBER I will never use them again.
"Taxis" that never come and charge you anyways from nonprofessionals that ask you to just move their wet groceries when they do come. Customer service is basically non existent. But it was cheaper than calling a real cab but not by much.
Uber website is a disaster, log in with Facebook doesn't lead to you to your account directly, typing in phone no. from other countries will lead to RED WORDS error message said "null", saying my USA no. is registered but doesn't let me to log in with that no., cannot add a new credit card, saying charge is overdue, RED WORDS EVERYWHERE. So frustrated to use the Uber app AND even on the website. Lyft is so much better, Lyft website took me 2 minutes Uber took me 15 and still I am not able to register as a driver OR passenger. How hard can it be to set up an easy-to-use website, it's not rocket science. Stupid company.
I have a pending transaction of $156 and $75 from Uber. This was quite the sticker shock when this trips should have only cost $30 each. Neither of which were approved on my card. I have been back and fourth all weekend trying to get this situation resolved. I have spoken with three different representatives in order to get this resolved. It seems that I am just getting passed around an bullied to a point where I feel as if they just want me to be silent and just take whatever they say whenever they feel like responding back to me. This was sent to me by their customer service representative.
When looking at your trip our records show that:
A pricing notification screen displayed a dynamic pricing rate of: x x1.3
This rate was accepted: 07:19:58 PM EDT
The other fare in question of $156. 82 was also taken at a time of surge and was at a rate of 2.8x. This fare was accepted at 07:07:57 PM EDT.
Uber states that I "accepted" this rate at the time of the trip. Both of these trips have starting time of 3am. Telling me I accepted a price 8 hours before my trip is completely asinine. This pricing surge was not given to me at the time of my trip. How do you conceive that a trip at 3am was given a surge price and agreed upon 8 hours prior? Not only was this complete lie given to me, I also was sent this information as just a statement and nothing more. Uber, you will NOT bully me into paying for this. Something WILL be done! You may not steal my money and you can bet that I will be sharing this experience.
Our first trip was free as we were recommended by a friend who gave us their discount code.
Driver was pleasant did not take long to arrive.
The second time we ordered from Uber we were turned away 5 times because the taxis were not going in our direction, it was getting beyond a joke so in the end we rang a local firm which is little a more expensive but I suppose as the saying goes you get what you pay for.
As a driver, the most frustrating element is that the app does not work well. More often than not, it does not recognize that I have arrived at the pick-up point and can begin the trip. So, rather than make the rider wait I will begin the trip. But this means that the navigation system won't initiate to give directions. And, just as frequently, the app doesn't recognize that you have arrived at the destination so you can end the trip. Uber's answer is to employ a small army of workers to make adjustments to the ride beginning/ending and the associated fare after the fact. When I first started with Uber (only two months ago), the app worked well (80% of the time). Now, the above noted glitches occur 90% of the time. Uber likes to send annoying reminder messages to the drivers. Time and energy would be better spent fixing the navigation app. Uber is losing drivers due to the hassles.
Uber was absolutely horrible, I stepped outside of the vehicle for a moment and the car took off with my backpack. My backpack contained my keys, wallet, and everything else i had. This is the worst taxi service that i have ever received, I would not advise using this service.
Forgot car/house keys in the car. Attempted to contact driver twice a few hours after the incident, he hung up on me both times after I explained why I was calling. Sent an email to uber with no response. Called Uber- voice message saying best way to contact is through email (obviously not). Went to uber headquarters-absolutely no help. The guy in charge of lost and found there said that he was not allowed to contact the driver. What can you do?!?
Uber cabs is a company that provides service and that is the what they are very very bad at.
Their customer service and their efforts towards resolving any grievances of its customers amounts to nothing.
We arrived in New York via Penn Station and the first yellow cab drive was a jerk...the next ride on offer was a Uber car. Whilst the driver was friendly, he charged us $25 US to go a short distance...having caught a cab to the other side of New York and only charged $15 US it was obvious we were ripped off...not a good way to introduce visitors to New York. We won't be using Uber ever again.
I began to sign up with Uber thinking it would be a good way to get some money. For some reason they could not read my registration. The many texts regarding this has been annoying. To the point that I asked that they stop texting, emailing, calling. this was the wrong thing to do since I have had so many texts all night from them. I just wish they would leave me alone.
Worst uber experience ever. The driver got on the freeway the wrong way going downtown when I needed to go uptown - didn't even realize his mistake. I was yelling at him to get off the freeway and 30 blocks out of the way he finally got off. And then I told him to stop the meter so he did, and then restarted it at that location. Ummmm excuse me, why should I be paying for 30 blocks OUT OF THE WAY. I just paid 30 extra blocks just to get back to where we started. And then I got charged for BOTH of those mistakes. In addition, when he finally got on the right freeway I had to direct his every step bc he wasn't paying attention and was on the verge of missing every freeway exit. The worst part - uber only refunded me the 8 dollars in the wrong direction and not for the extra 30 blocks back to my starting point. Horrible customer service uber. I shouldn't have to pay to get back to my starting point. I was so mad I took a taxi home instead of my usual uber.
from last 3 to 6 months i had a couple of rides with uber but in the last ride they charged me 50% extra money and they are not giving proper explanation ... this looks like a uber is a big scam. this organization will be stealing money bit by bit .. Becareful guys !
Uber is a scam! They steal your money bit by bit. They seem to be con artist they engage you in conversation so you will like them and give them a good rating, when trip is at the destination it will continue to charge you - so if they drive off without completing the trip it's more money for them.. More money. Scammers and con artist.
lesson learned!! I end up changing my email and shutting down my bank card. They were literally over charging me and taking it right out of my account. Then I wasn't able to talk to anyone. There is a reason they don't have a contact number.
I am an IT employees working in Infopark cochin. Last night i booked a cab. Its just a distance from Infopark to Kakkanadu(seaport airport road) near civil station. The bus charge is the minimum fare which is 7 rupees. That much short distance. when i arrived at my stop, i was shocked by seeing the fare as 366 rupees. fare + 250 rupees because of surge period. What the hell is this. I depended on Uber for each and every journey as i carrying. But i stopped it by yesterdays issue. Very very very worst experience and feedback on Uber. I hate it now.
Wish there was a "minus star" for ratings. As I said before, I'm trying to cancel UBER, but I gotten 5 emails that keep asking "please tell us why" crap that leads you to their web site asking you to sign in with your password. How the @*$k could I sign in if my account was canceled, why would I want to sign in (are u freaking kidding me?) ? Uber has four letters, does anyone have a four letter word that can replace UBER?
Why can't they just read my original email thats explains my reasons?
Tip for consumers: Do not become a member by providing name, address, phone number and credit card info up front unless you are absolutely sure the service exists in your area and if they are reliable. You don't want that company to have your data if you can't use them. Still waiting for them to confirm cancelation and wiped my data.Ask Bob about Uber
I had several bad experiences with Uber taxis in Washington DC (didn't know tehir way) and terrible experiences with taxis Uber in Paris France (drivers never came!!! twice in three days, the driver didn't come without notice. I waited and waited and waited until I realized I should call another one).
i had booked cab from kondapur to Chilkur Balaji temple,they accepted booking but when driver came and asked were to go when i said to Chilkur Balaji temple
then the driver is not ready to come with us.he reply’s they don’t provide service out the city and i have to cancelled my cab and they charged me for cancellation charges also
this is very disgusting thing i ever faced from uber
when they don’t provide service to the area.then how can they accept the booking
Uber the rating game
Hi, I was so excited when I heard about uber and join the team I was very proud in one month I did at lease 50 trips. It started a little ruff in the beginning because you have to get to know the GPS and that sometimes it goes crazy in certain places and you don't know what to do but do my best to get the rider to his destination safe. So I had a few problems and some customers are not fair weather they are having a bad day or not feeling well or just disgusted with life itself. Uber should really try to communicate with there partners and see if they can help a driver and hear what they say about the passenger. I own a 2001 2 door Acura and I had to purchase a newer vehicle to drive and so the passengers were comfortable my way of providing good service. I did my best and that was not good enough because of how customers rated us and there comments. The sad part was that I rated almost everybody with a 5 star ratting. So I get an email that my account was deactivated . I was loving my job and was trying to improve without Uber help. I lost a job I love due to customers with no heart and a company that does not care about the uber driver.
I hope this help someone and be careful cause the Uber driver has more to loose. I lost my job and I'm in debt with a 2012 vehicle.
Between comparing themselves to airlines and hotels at peak season who raise theirs rates which they do but never by 5.9 percent of a normal fare or room charge. Dynamic Pricking ,Surge charge and robot customer service with scripted replys they are a rip off. They are not transparent at all in their pricing. They charged $250 at 11PM for a ride that cost $30 twelve hours earlier. The driver took full advantage of the fact there were many riders looking for rides. There were also ample drivers available He raised his surge until someone accepted. There was no disclosures or an idea that he was charging $250. It is not clear what surge charge is It only states 5.9x. 5.9x of what. When you take a ride twelve hours earlier for $30 no one would expect to pay $250 for the same ride. Beware and make sure you know what you will pay before accepting a driver. They are allowed to rake you over the coals
I have tried on 2 separate occasions to get a ride home from Uber.
The first time, the driver cancelled the ride when he saw that I had a cart full of groceries. I was charged for that cancellation, but later given a $5 credit.
When I went to use Uber again, the driver was in front of me, pulled up. I waved and he pulled away. I watched him around my apt complex. after that, I was charged $5 I was asked to rate the driver. How can one rate a driver when you did not even get in the car? That driver was given 1 star for not even attempting to contact me and for just driving by a couple of times. I was waiting outside before he got there. Literally, he was only 2 ft in front of me when he pulled up. He saw me and left.
The last time I tried to use Uber again for a ride home from the grocery store (I contacted customer service about being left at the store the first time and was told that it would not happen again) Well, it did. The driver never showed and never bothered to contact me. He cancelled the ride once he got there. I requested Uber again, he cancelled the ride immediately. No charge for either cancellation.
So, if there is any Uber driver's out who can answer this... since Uber customer support does not answer it directly. Does Uber not pick up customers from grocery stores?
This may be the biggest scam of the century. First off you could make more selling skis in Hawaii. You start the day by putting $30 in gas so you figure no problem I will make it back and guess what you will but thats it. Have had many days working 10-12 hours just to make $100 after their fee and the gas you walk away with $50 here is the kicker you get to run your car into the ground. Uber is a wake up call if you have ended up here your life is not going as planned. You need to change course I find myself scared to go eat off the dollar menu cause it will take me several fares to make it back. What is very sad is many people come to Uber needing money and bank on this opportunity being what it claims but it is not it is pure lying,greedy,bull$#*!.
Über will Neve get a dime of my money, I would rather call a taxi. They have no customer service, they do not care about correcting any issues. They pretend to need all of this information to research, when they have no intention on getting back or just placing a call to you. I will never use their service again for overcharging me, and charging me a cancellation fee when Their driver decided to cancel the ride! BBB and every other outlet will be notified
Uber's ratings of its Partners is irrational. 4 out of 5 is 80 percent. The founders probably didn't score 100 percent in college. The overall rating of Uber is not a 5 star. Uber platform to send the Partners out without training is expectation is fatal. Why allow the companies ratings to fall immediately with new Partners. The riders are Mal Contemps and not happy with a good, friendly, and safe ride. All new Partners should be required to attend the four hour training. Uber changed its policy on evaluation mid stream and changed from the 500 ride minimum to a 50 ride minimum.
Once a Partner gets de-activated they are treated as if they are a criminal, second class citizen. Uber does not care about the negative publicity or terminating a Partner.
Twice I have tried to set up an Uber account, most recently 2 days ago.
That took 2+ hours.
When I contacted uber for a ride, the user name and password were not recognized. Clicking the link to reset the password, it took Uber nearly 3 hours to respond and with no link to reset the password.
The company is undependable and not user friendly, especially if one will not use Facebook.
As of more than 12 hours later, there is still no link to reset the password.
Forget even trying to get a live body on the phone.
If your in the san fransico area be on high alert. Uber drivers don't go through background check , all they need is a car, license and to be approved by a "inspector" to begin picking people up . I take it upon myself to look up the person picking me up & I've used Uber twice already. On my second trip I was to get picked up by a Akeem Davis and when I loomed his up a ton of red flags were popping up. I immediately cancelled and contact Uber yet they have refused to respond to the concerns I've asked them about regarfing these workers. Don't trust Uber drivers.
I just completed my first Uber ride and it was great. The service was excellent and I ended up paying nothing for an airport ride that would normally charge me $50+. If you haven't done so, do try it out and you can get first one on Uber with promotion code jeffh3906ue
Thanks so much to Uber, who cancelled my ride, charged me for it, admitted I was wrongfully charged, and yet still kept the money for themselves as an "Uber credit." Why not just stick your crooked hands in my wallet? Going into someone's bank account and giving yourself their money without reason is robbery. Cab companies can't do that. Now stop e-mailing me with your desperate pleas for me to reach out to Congress, because obviously thieves don't make for a safe ride home.
Uber is being investigated for money laundering for foreign governments in the Middle East, trying to increase the value of their stocks before they go public, hiding behind their app with no means to contact them????????????????????????????
Uber use to be great. Remember when you got the first one? It was so easy and convenient. Now, they are worse than taxi's. Surge charging to 2 or 3+ times the normal rate, app crashes, poor drivers, and above all, weak and unhelpful customer service. Now any d bag with a license can be a driver. Some of the drivers even pedal coke and weed thru Uber. Other drivers hit on girls and try to get dates. We had a driver pick us up in his pajamas once. Another driver had a tire blow out and told us there was nothing he could do about it and we basically paid double for the trip since we had to order another uber. This is no longer a company that is in control. Uber use to be great. They use to be the Nordstrom of transportation. Now, you might get the first car you click, or maybe the app will crash. Maybe the driver will wait 10 minutes then call you and cancel the ride because he's stuck in traffic. Once you get the car, cross your fingers for a cool knowledgeable driver but 9 times outta 10 the driver is out of their area and they have no idea where they are. So use gps, but it doesn't help when gps takes you the "shortest" and most traffic ridden route. After your trip, hopefully you get charged the correct amount... Or maybe the driver will contact uber and say your trip was longer than it actually was and they will charge you more, which I hear is happening more often now. At least taxi drivers have to work out your transaction on the spot and you know you won't be charged more at a later time. Taxi drivers are also usually driving as a career, supporting their family, barely scraping by. One of my last uber drivers was a real estate agent using uber to give out his friend number to order weed. WTF? Uber USE TO be great. Now, I'd rather just take a taxi. The uber app is convenient, but is it that much harder to dial a cab??
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