Unfortunately though, I recently had a bad experience with a driver and the customer service was worse. (in 27 reviews)
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Uber is nothing more than a scam. American Corporate Greed at it's Finest!!! Trust me I know....I drive for Uber!!! They say that Uber pricing "surges" (increases up to 10 times) based on supply (number of cars) and demand (number of request). I can tell you it's all BS! Uber raises prices when....it wants to! Doubt me? Take out your rider app....look at a area that is surging and see how many cars are in the area....now watch as more cars show up and maybe at best a small percentage of drivers get riders. I've literally seen Uber raise price up to 4.8 times normal rate and saw one out of ten drivers in the surge area get a ride. It's all BS and I have over 2,000 screenshots to prove it!!!! Rider and driver apps!
As someone who is not physically able to drive, I am at the mercy of others. I LOVE Uber and the ability to summon a driver whenever I need them. The drivers are far friendlier than Yellow Cab. The fare estimates let me know what I can expect to pay. Customer service always responds to my email promptly with a resolution.
Uber's instructions for a ride are deficient. There is no destination bar under the pickup bar. There are no instructions how to cancel a ride. There is NO PHONE Contact info. How can you order if there is no way to insert the address of your destination. I want to cancel this whole arrangement but there is no way to do that. Do not charge my credit card. When I am able I will appear at your headquarters in Boston in person. I the meantime I will relay my experience to Cambridge MA authorities.
Barbara Anthony, former Undersecretary of Consumer Affairs - MA
SI USTED QUIERE , QUIERE SENTIRSE HUMILLADO , QUIERE ACABAR SU CARRO ponerle millas ,llantas combustible , y danos en general Y NO SER RESPALDADO POR UNA EMPRESA A LA CUAL LE ENTREGAS TODO....... ENTONCES REGALATE A UBER, el poco dinero que te queda luego de trabajar mucho y poner todo para esta empresa, te quieren sacar dinero para que recibas clases dictadas por choferes, esta empresa no cuenta ni con servicio de costumer services. PIENSALO DOS VECES ANTES DE REGALAR TODO HASTA TUPERSONA A UNA EMPRESA QUE ESTA HACIENDO DINERO CON LA NESECIDAD DE TRABAJAR DE MUCHAS PERSONAS QUE ENTREGAN TODO CONVENCIDOS DE QUE SERAN GRATIFICADOS...
Uber started become like taxi cap services. I'm an ex uber driver and passenger . I left Uber due to unprofessional how the uber company operates. Now. I join lyft as a driver
and passenger. I'm happy with lyft even though lyft takes little more time
to get customers and sometime rides
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Yesterday was the first and last time I use Uber.
Our first driver kept asking us where to go even though he had his gps telling him where to go. Our second driver last night could not find us and kept telling me that I gave him a wrong address when in fact he too could not use gps as well. After 20 min of directing him to us we finally began the trip home. Again we had to direct him all the way because he could not read his gps. WOW! Then came the charge....more than double what we paid for the first ride. Nothing I hate more than having to pay someone to do their job. Good riddens to Uber!
do not use Uber for long distance, they are totally over rated, I believe the drivers understand time is a portion of the rate, not going to say they slowed down, but it sure look like. You could take a ride in a Limo from the airport, I dare say it will cost $180.00 I cancelled my account and the customer service people does not know the difference between a complaint and a request. Cab folks in Chicago you probably have nothing to worry about, this may be just a flash. Service will win out.
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we had a need to move a driver from our lot to the shop to bring buses back (after repair). It seemed feasible to use Uber so noone had to drive the driver back and forth and waste time. First time we use Uber, we were charged $19 for 6 miles distance (18 minutes drive). Next time we were charged $15 for same mileage, same time. Third time we were charged $36 for the same distance same time of travel. We reached out to Uber to find out why and their reply was because a BLACK car showed up. We had no idea about the scam they are running. They sent a black car and doubled the price when we all needed was the cheapest ride from point A to point B. This company is a rip off/scammer. We will never use their services again and we do not recommend them either. It would have been cheaper to just take a taxi for such close distance.
I used UBER to take me from MIA to my home in Miami Beach, the car took 35 mins to arrive to the terminal.
The driver that showed up was probably around 21, dressed in shorts, sandals and reeked of marijuana (did not smell it until a few minutes into ride - he had sprayed something in the car just before we got in), he got lost even though he was using a mapping APP and I was directing him.
The car he was driving was a Chrysler 300, it had huge ghetto rims, I was seriously mortified being dropped off at my house. The car also had a huge speaker in the trunk, thank God I only had a small case otherwise it would not have fit and I would have needed to call a regular cab.
I will not use them again, I did not feel safe and it was just a few bucks cheaper than a regular cab or car service.
Uber was wonderful when it entered the market offering an option to the not so exciting cab rides in our city. But since its arrival so many things have become apparent regarding their scam!
Cabbies are using this as their sole income- I've heard of maybe 1 successful uber driver who stayed longer than 6 months and wasn't doing it part time.
Cabbies never surge charged (though if Uber fails this may be a unwanted result to even the playing field between the two)- unfortunately there were enough cabbies that did stupid things but many are not trying to scam you- especially now that competition has put them back where they need to be.
Most reputable cab companies have strict vehicle regulations- I haven't meet many share riding drivers who even know how to change their own oil- and I'm hoping into their "maintained vehicle."
Take a risk where you want. Saving a buck per mile isn't worth hoping into some strangers seat whose company is not held responsible for their actions as it has so frequently flaunted.
BE WARNED!!!!!!!!!!!!!!! UNAUTHORISED CHARGE TO CREDIT CARD!!!! we did a quote for a trip in Brisbane $35!! When we booked they ADDED $50 EXTRA to the bill without advising us. The charge just went straight to our Credit Card. So a $35 trip was charged at $95...... $45 for the trip (higher than quoted) $50 surge charge. NO phone number to call so we emailed them and they said SORRY NO REFUND!!!! They can charge anything they want to your credit card. They call it a SUrge Charge... a charge they can add when they are busy. They say they tell you but the drive avoided the question when asked what the cost would be.... Its such a pity as it would be an awesome service but you cant be sure what they will charge. JUSt BE WARNED!!!!!!
Definitely the best ground transportation service in Arizona! Tonight, I requested a pick up to and and a return from an Arizona Coyote game. Both drivers, Thomas and Daniel arrived within 5 minutes of my requests. Thomas picked me up in Scottsdale and brought me to the Arena and Daniel drove me back to Scottsdale.
Both drivers were extremely professional and polite. Their cars were very clean. All around, this was an excellent experience. The best part of all was the price, as I have taken many cabs and I believe Uber is by far the best priced company for what you get. Also, I did not smell like a cab when I exited their vehicles.
I will never use another company for a local ride.
Just wanted to say thank you for your great service and nice drivers!
Here are issues not all know the average pay for a driver who drives 600 miles a week is less then you think works out to be $400.00 a week after taxes insurance fuel net is $85.00 a week Break down the price for a trip of 4 miles safe ride fee $1.75 to uber provides nothing for the driver trip is $4.00-$1.75-20%= $2.40 to the driver so stop complaining and start hearing. The Driver app does not work for a tech company there not very smart. Learn
I tried to use the Uber app to schedule a pickup at the EWR Marriott hotel in NJ. The app REFUSED to pick me up at the hotel and wanted me to hike all the way to the terminal for a pickup. Why bother with Uber; I can just get the hotel to call a taxi that will pick me up at the door.
Used Uber for the first time this last Sunday around 10 am from Chicago O'Hare Terminal 3 to Hoffman Estates.
Unpleasently surprised by the Fare Cost of $76.94.
(Uber's Meter Fare:$60.50 - Gratuity:$12.49 - Booking fee: $2.00 .)
It was an Uber Taxi not a private car. I could not see an estimated fare at the time of booking the car. I took a leap of faith. Driver was Ok, not clear in communication but not rude.
I'm a frequent flyer and normally pay 35-38$ for the same distance + $10 Tip (on average under $50.00 for private cars). My objection is not with tolls or tip but with Meter Fare. (The driver ran the meter during the ride and the total came out to be around $32).
Sent an Email for explanation of high fare and some Gonzalo from Uber's help.uber.com replied, with "Uber TAXI is a unique option where rates are not set by Uber. We at Uber are unable to control or adjust these fares."
Reading from other people's experience here on this forum makes me realize that this 'fare gouging' happens more often. I have to say, I am totally turned off by their practice and will not use it in future.
I decided to write this review after having seen some negative reviews. Over the past year, I have used Uber numerous times in six cities from coast to coast and have consistently had a great experience.
Most of the drivers are business people using their free time to earn extra money. Yes, a lot are also immigrants so they may be harder to understand, but if you take the time to ask about their background you might be amazed to learn my drivers ranged from a single mom nursing student in DC to a Fortune 500 Engineer in Minneapolis.
My Iberian experiences have been both enjoyable and financially beneficial. Definitely worth a try!
i got a cab coming and saying he is an uber, later when we arrived he said that he is actually an uber taxi and i have to pay as it goes not to be cherged from account as normal uber. i said that i dont have money and i specifially asked him if he is an uber so i can use my paypal account and he said yes
October 31st at 11:01PM, we requested an Uber pickup in Fort Lauderdale, FL. Immediately we received a text that said since it was a busy time, there would be a surcharge and our fare would be 2x the normal amount. We agreed since it was Halloween and a busy time. 11:01PM we received a text that Uber was arriving. Uber did not show up. We text Uber twice to let them know we were in front of a restaurant which is easy to find. 11:20PM we called and spoke with the Uber driver who said he was in traffic and would be there in two minutes. 11:31PM still no Uber driver. We hailed a taxi who did not charge us double and we cancelled the Uber trip. Uber emailed us to let us know that our credit card was charged $5 for cancellation. We went onto Uber account and let them know this was not acceptable. Uber customer service gave us a credit of $5 toward the next Uber trip, and would not refund the $5. Uber gives service that is only convenient for them. They surcharge during busy times and do not show up. If we accept businesses treating consumers like this, where will it end?? Are restaurants next to charge us double because we wish to dine at a busy time such as a Saturday night vs a slower Tuesday? This type of treatment is not acceptable. Think about it.
Hi, Uber wants access to my photos, camera, wifi etc, WHY?
can understand phone number and payment details.
My partner was going to sign up but didnt like how much information they wanted from him.
Don't use Uber!!! It is a ripoff!!! Used Uber for first time on ride from Midway airport to Aurora, Il. A normal cab fare is $60.00 and I was told much cheaper to use Uber so thought I would give it a try. When we arrived at my house the meter fare was $81.00 which was ridiculous in of itself. A short time later I received a notification that I was billed $156.31? Beware ... your going to get ripped off.
I used Uber for the first time this weekend in New Orleans from the Amtrac to the French Quarter....cost $68.85. Took the taxi on the way back and it was $17.00. Taxi driver was great ....Uber driver was snarky. Wish I had read the reviews before I signed up for Uber, but, I will never use it again.
I recently used Uber got to see the pic of the driver who was coming to get me and my friends, when the driver pulled up she had someone in the passanger seat with her there was 4 of us guys for this Uber ride, she told me she didn't know there was going to be 4 of us and said the passanger was her husband and told him he would have to go to the bar while she dropped us of since there was 4 of us and needed his space too and would be back for him, this made me feel really awkward and now ill take a taxi before calling Uber
$#*! Uber, it's bull $#*!. Who will pay for the more freequent ware and tare. More Oil Changes, more brake changes, more air filters, the injectors will get clogged from all the constent driving. Come On how does this make sence to put over 100,000 mils onto your car, What ever your car was worth before you began uber it is not worth $#*! by the end of one year.
Just took Uber in Milan and it was double the cost of a cab! Had a coupon in my cart when I signed up but it had just expired! Won't make that mistake again and won't recommend it either. In fact, think I will lobby against it in my home city of Austin, TX where they are in a fight with the city council over being able to operate.
I see a lot of dumb as riders here who are talking out of their asses.
Goddamn idiots, the driver has no control over the fare. It is your dad Uber that sets rates. Read the frigging terms and conditions before bringing your lazy entitled lard asses into the car.
Those looking for cheap or free rides and complaining about $0.95, take the friggin bus. You don't deserve a car ride.
My husband is a driver...we have no complaints. He drives when he wants and as long as he wants. A car does well on gas so no big deal there. I use UBER whenever I need to and have never had a bad experience. I say if you don't like it don't use it. If you have a bad experience rate the driver or rider low and move along. UBER has helped us.
Yes a customer gives a driver a back comment to be evil, as that the driver was too slow when only was a the speed limit. What the driver has to do race in the street to make the passenger happy, and get a ticket for speeding. The driver got suspended for a week, and forced to take a class for $60. The drivers are making money for UBER to be treated like crap.
Worst experience I have ever had with customer service, and being screwed over with my money, and my time. With uber taking up to 25% of fare (which I am ok with and agreed to) They should by far be able to hire a few people to answer phones and solve problems. The fares randomly change with no explanation and no response from suppprt. A $25 far turns to a $20 fare out of thin air, and then on top of the missing $5 uber takes its 25%. Great idea and easy app, but many bugs and zero customer support to fix the issues. Just my though, but I was under the impression that the uber fee was for using their technology. Seems to me they need to take a little bit of that money out of their pocket and hire some people to help!
Ps. Not looking back for errors, why waste more time after 30 emails and no help.
I have been using Uber for some months now and have always used the service to travel both into and out of the Melbourne CBD - usually travelling in at approx 8pm and returning around 3 or 4am in the morning. The fee is always around $70-80 each way - except for this Saturday where the in bound trip was normal, however I was hit with a $134 bill on the way out, This was due to a suprise 'dynamic pricing' fee that Uber apparently introduce when they want to encourage more drivers onto the streets. I should have checked my 'price indication' however I didnt do this, because I had taken the trip so ofter (er...a couple of hours earlier) and no fee. Driver did not advise of any fee and joke is on me because I didnt read the fine print. Offer by Uber to refund only half of this $60 fee. Not good enough in my opinion. I believe Uber knows that customers would opt for other alternatives if their customers clearly understood that a surprise fee could occur at random, which is why their method to inform is shady. I feel completely ripped off and tricked into losing money I cannot afford to lose.
We did get a quote ...it was for after a concert double check and triple check because we had heard they change the price $40 was the price but then they told us at the time of pick up it as $350 because of the time ...that was in the quote ?
Suck and scam
Do not know how they get by with this
Something needs to be done
I am a regular uber customer and happy with the rates and services, but today bcoz of some stupid drivers I missed my flight. The 1st one I booked says hez around 25 to 30 min distance to me where as I can see him on the map next Street. I cancelled and booked another one he says he doesn't wanna go to the airport as it's far off. Now I dun think it's my problem if ur running a cab service u make sure u inform ur customer that we can deny u at any point of time so that u don't expect that much. But in this whole this I missed my flight and my friends birthday
Drivers alway are complaining about how the job sucks... i really don't care to hear about your problem. They tell you thier sad story so you will tip them i guess... i don't need a guilt trip with my ride. Get a different job if ypu don't like the one you have... and clean your car once in a while.
Filed with the police. (This company needs to check and make sure there employees are legit)
I was using Uber for the first time and I thought I was in an Uber vehicle. (They had an uber sign in the window)
The driver told me I could only use cash and he gave me a receipt from northside executive LLC
$225 to go from The airport to a hotel 11 miles away.
In the past two weeks, I used Uber twice for one way riding same distance. The price for first time $12.00 and the second time was charged for $54.00. Next time, I rather take taxi with meter and know what you will pay for. Uber should have price quoting before pick up.
Reg.is needed to review their fare practice.
Uber customer service is non existent. They respond with generic responses that you,ve already heard before, word for word. They let the passengers rate you when they are mad about the surge pricing and when you email them about your rating dropping, they send generic responses about the passengers privacy and not being able to disclose ratings and how the rating system is based off your last 500 rides so 1 rating shouldn't hurt you. Yeah fuk you Uber Customer Non Service. Oh and ps, I WILL NOT BE RETURNING ANY MORE LEFT BEHIND CELL PHONES OR WALLETS OR KEYS. Done it 3 times and didn't get a thank you nor compensation from Uber for going out my way to bring the rider their stuff back or for being honest.
I'm visiting NYC and was attempting to get the attention of a taxi driver, and a black Lincoln Continental pulls up with a sheet taped to the right window "UBER". The driver said he could take me the 1.5 miles to my destination. I told him I'm not signed up with UBER but heard the rates are better than a taxi. After getting to my destination he told me the charge was $45 plus a tip and I said you've got to be kidding. I asked him to show me how he came up with that and he said he does this everyday and knows the rates. He refused to provide a fare estimate and said the fare was based on what he normally charge. I told him I think his practice is illegal and he started to use profanity towards me while speaking very loud and threatened to call NYC when I asked for the fare estimate.
I told my friends about the experience after meeting them and they said the driver isn't supposed to take cash for fares because they get paid through the company. Needless to say I'm extremely upset and will never ever trust this UBER invention again. However I do hope to see the car again and the middle eastern driver. In addition, I'm going to file a report with the Attorney General, BBB and other regulatory agencies.
Used Uber to go 12 miles, simple route from my home to office. I was quoted 12.00 on the application I downloaded.
First driver shows up 10 minutes late, wants to cancel on me because he is going in other direction. OTHER DIRECTION.? I thought they were a cab service. Second driver shows up. He is driving a beat up, disgustingly smelly Nissan Sentra. I'd have sworn he sleeps in the car. He speaks zero English, drives horrible. He blew through two stop signs at which point I said, "stop the car". I got out, hailed a regular cab. At my office I read that I am charged $37.45 for the 5 mile, horrible Uber trip.
I call their office and speak to a young man named Eric, who tells me I experienced "surge" pricing. So let me get this straight. You go on the ap, get a price of $12 and then because of some Uber formula, they quadruple the rate?? FRAUD.
Unfortunately for Uber, I am an attorney that practices in the field of securities and corporate fraud. I will be on the phone this Monday with my contacts at state and federal levels. This company is a fraud, CONSUMER BEWARE.
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