Unfortunately though, I recently had a bad experience with a driver and the customer service was worse. (in 9 reviews)
▼ Sort by: recent
I have had THEE worst experiences with Uber. If they are not driving past me and then charging me a cancellation fee, driving recklessly with my kids in the car, barely speaking English, or purposely driving out the way to increase the fare. I also had a driver that was supposed to take me to the Southwest terminal at Ronald Reagan. He drove passed the terminal and almost out of the airport. When I asked him where he was going he started driving in reverse in busy rush hour airport traffic. I then told him to stop at which point he told me to get out his car and left me, my fiancee, and our bags in the middle of the street. The pictures below are screenshots of the fares I took from my hotel to the San Diego Convention Center. The first one is the fastest and correct way to get to the Convention Center. The second photo clearly shows the twist and turns the driver took and then when I complained told me to get out and I had to walk the rest of the way! From where my hotel was all the driver had to do was drive straight down West Ash and then make a left on Harbor.
First of all, They are ripping the customers off, I had a promo code for $20 free ride and they charged me the full amount.
Second, they don't have any insurance for riders during the trips.
Third, they have the worst customer service.
I highly don't recommend uber for anyone.
I used Uber from San Diego Airport going to an interview. I was very frustrated because Uber won't work using my Cellular Service! You have to find "hot spot wi-fi" connection otherwise you can't login to UBER! I almost missed my interview due to the poor UBER connection from the airport! The first driver cancelled because we couldn't text each other again due the poor connection. I had to wait for a second driver. Back in Phoenix (from San Diego), I had the same internet issue on my iphone. I gave up requesting the UBER service and took a regular cab! Hence, I agree with other reviewers, the UBER idea is great but execution is miserable!
Tip for consumers: Tip: Don't take UBER if you have an appointment or during rush hours (due to the SCAM on surge fees!). Also, unless you're sure you can get good internet connection, take a regular CAB. There is company called "boingo hotspot" that it is trying to scam people by charging Wi-Fi usage at US airports! I refused to pay $5 they want to charge for Wi-Fi.Ask Dennis about Uber
I was totally ripped off by an incompetent driver who wasted 25 mins of my time so I missed a paid appointment and got charged 35$ for what should have been a 20 fare. After 4 attempts they finally credited me 4$ .... Are you kidding!! They didn't even read my text complaint. Total losers... Take a real taxi.
I have set up accounts with all of my numbers- we have only used it a few times the app never works, it always has some glitch, you cannot cancel your account or get in touch with anyone- EVER- they have no way to communicate if there is technical difficulties. TAKE A CAB much easier and no complications and the customer service is much better.
Tip for consumers: DONT DO IT TAKE A CAB!!!! YOU MIGHT ACTUALLY GET CUSTOMER SERVICE!!!!Ask Scarlett about Uber
In the Dallas area, driver posted a FREE ride. Turns out it wasn't free, at all. When I E-Mailed the driver about it, they said, "Oh, that's not MY ad!" Then proceeded to call me vulgar names (and I have the E-Mails to back it up). No easy way to complain to Uber, whatsoever. Can't imagine ANYONE giving their Credit Card info to ANY representative of this company! Once they have your CC info, they can basically charge you whatever and WHENEVER they want; whether you actually use their services, or not.
Tip for consumers: You'll probably be a LOT better off just using a REAL taxi service or limo company. Or just walking.Ask Major about Uber
I thought they were good until one night I took use of Uber from Milwaukee Airport. Before I selected what type of care service I wanted from Uber, I immediately got a phone call from an Uber Driver - which I thought was very odd as all other times they responded a few minutes AFTER I finished choosing the car type and then submitted. A black car - a Lincoln Towncar showed up. I was charged $55.00 just from the airport to West Allis. I was expecting to pay about $20.00 which is what I paid on the way to the airport 5 days earlier. After complaining to the company all they said was that I chose the Black expensive car - even though I never even had a chance to choose type of car on the APP - the company said they already paid the driver so they could not do anything about it. I think the driver knows how to intercept the signal as soon as you log into the APP - BEWARE!
Tip for consumers: SCAM - Beware if you get a response from Uber BEFORE you complete and submitt your request. They or some of their drivers know how to intercept the signal and pick you up in their most expensive car which will cost you twice the price BEFORE you choose what type of car you want and you won't even know it until you see a huge credit to your card the next day. BEWARE at Milwaukee airport for this type of transportation.Ask Rosemary about Uber
I would not recommend Uber to anyone. Its like a scam. They lie about the estimated rated that your ride will be. They charge you double or triple the price a regular cab service will charge you. I used uber for the first time 2 weeks ago and when i look at my receipt, my destination was not where my driver had left me. I sent them an email and they had claimed a refund of $17 was going to be refunded into my account. Until this day i still have not received my refund. Plus they have your credit card information but no phone number for their riders to call?? Its like they hide behind the internet and you just have to hope someone responds to your email. I will never use this service again.
Tip for consumers: Take a regular car service.Ask Clarissa about Uber
Works ONLY if you are LEAVING a major metro area. Any suburban stuff, just call a cab. My driver showed up reeking of meth, ran over a median strip. Wildly insane service. Plus, try calling any time that's not convenient. "NO DRIVER AVAILABLE". F-this.
Tip for consumers: AVOIDAsk Ross about Uber
We used Uber for the first time last night ... thankfully we had a $30.00 first time rider credit that covered our trip to American Airlines Center. We had an awesome trip to the Mavericks game and we loved our driver and the rate was reasonable; however, when the game was over and we went to the app to get a ride home they had a "surge fee" and they were now charging 4.7 times the normal rate. We waited thinking the surge rate would go down after the game had been over for a while and even signed up to be notified when the surge was over. Two hours after the game we had a nice bartender at Pira Lounge help us get a ride. We had to pay $60.00 for a 20 min ride home with In Style Limo Service, but Uber would have been over $90.00 plus tip. Ridiculous. So people beware that they suck you in with a very reasonable fee then uncharge you with a "surge" fee that can happen at any time and leave you stuck or paying way too much. We never received notice when the surge was over either. I will NEVER use them again. Our poor dogs were 2 1/2 hours past due going out - I was livid being stranded with no reasonable way home.
The idea of the company is great-- but the execution is terrible. The "surcharges" are the most ridiculous charges I have ever seen. I have paid $25 for a gross taxi ride, but that surely beats a $118 uber ride, for the same mileage, time, etc. No amount of snacks, water, or nice vehicles can ever make up for the ridiculous charges. I have had 4+ terrible experiences with both myself or friends with insane upcharges & shady "end trips". While I have also had good trips (at 4 pm on a Monday, or 9 pm on a Friday), the absolute exorbitant fees will surely keep me away!
what a crock of a company they can not afford a phone? my credit card has fraud charges from their drivers yet I can not call them but hope someone replies to my emails I will hold my breath
Tip for consumers: do not give them a credit card that has a limit over 20.00 as their drivers commit fraud on your credit cardAsk b about Uber
I drive in the DFW area and I love it. It's so convenient with your schedule and you can just add the income to your current job. Don't use this for a full time job, just do it to earn some extra cash. If you sign up to drive with uber you can earn money fast at a rate up to $40/hr. You can receive $100 after sign up type in my referral code: 1W99G. Enjoy it guys it's not like any other boring job, trust me.
I was told to downloaded the app to receive a $20 dollar coupon, which i did. i ordered a ride and before getting in the car i made sure to double check with the driver that i was not going to be charged a single thing (my destination was only 5 miles away). everything went well until the day after i noticed that they had charged me money. the coupon i had was applied but they had also charged me with an extra surge fee that i never approved of! they do not have a customer phone number so i had to email them. they never helped me with my problem. i DO NOT recommend this company at all!
My daughters card was charged for over $70.00 dollars for a ride she never did or knew about. How does that happen. It put her overdrawn and was charged $35.00 by the bank for overdraft. I would caution about giving your card info to Uber. And when you call there is no number to report or correct these fraudulent charges. Only by email. Beware you have been warned.
In recent prices have dropped and service has steeped even lower. According to company policy a drive is required to wait 5 minutes before driving away and charging you with service fee, eve. If that servuce is not delivered. What makes it worse, this guy didnt even show up. We were coresponding via text so i coukd help him find the place, i went out side to flag him down, and not a soul was out there. only three minutes had past. Come to find out days later i was still charged for the ride. Save your self the trouble and money and take a regular cab or taxi.
I ordered a car at Miami Internation Airport. Got notification text that driver was on the way. After waiting a little bit, I received a text that driver cancelled pickup and I should order a new uber. This has happened more than once at MIA. Has anybody else had this experience?
NO MORE UBER FOR ME!!!!
Uber Blocked My Account without any concern that I violet there policy of more than one account
First of all I want to confirm you guys that I never violet any of your policy I have only one account of mine which is email@example.com only .
Secondly second account is of my wife which is firstname.lastname@example.org , yes previously she use her own name and mobile number but after that Delhi rape case done by UBER we threaten to use your service and then we changed that account with this mail id because during all this incident we get to know that UBER in no more safe for women’s any more , not because of uber is unable to make it safe but because of the people you appoint in india are not at all responsible and not able to come in front to answer people or to resolve their queries .
Third I almost waste my 25 days time to promote UBER in Jaipur RAJASTHAN and in my company at Jaipur in given below manner
1. I make them aware that UBER is not only that driver this is much more than that , and trying to release their fear from this company
2. Secondly I do few campaign in my office to promote this company and educate people that how to create account and how to add prepaid wallet in uber
3. Thirdly as you guys are also aware that in many of customers phones PAYTM Wallet option is not appearing that why I allow them to use my phone to create there account in my phone so that they can use their phone to login that id and use the services .
4. I teach them to how to use pay tm wallet
5. I transfer money for first ride from my Pay TM so that they at least feel the comfort and smoothness of UBER expertise , and I almost spend 5000 INR in promoting this service
6. I feel shame some time just because of this referral when driver denied to come at given address and behaving vulgar some time in front of my referrals
7. I done 6 colony meeting to educate about the Benefits for this TAXI services in current aspect
8. I went to my friends house and society and that time also I speak for UBER and promote this as an employees
During all this process i referee so many people and let them to create so many accounts and earn almost 100 account from my referral code and my wife’s referral code , and many times when PAYTM wallet option not appearing then allow them to use my phone to create there account and let time create they pay tm wallet also , and that time no one from your team come or call or mail me about the policy , but surprisingly after working of almost a month then suddenly I get to know that my account is auto blocked , may be system is not smart and work as per inputs and that is right also but when I justify on mails to your team about all this then no one is even bother to revert on mails , and even after blocking my services you guys still sending me mails that refer us and earn 600INR in your account and still my referral code is valid for others .
This make me mentally depressed and I feel cheated by UBER , and I feel very shame full in front of my referees and colleagues and every one is saying “kya huva teri uber ka isne to teri hi laga di” and so many other comments , I feel shameful in front of my family and friends also , and final again after that rape case once again this is confirmed that you guys are not able to provide customer satisfactory services in india and you don’t have any rights to provide your services in india.
Relief required :-
1. Enable mine and my wife’s account email@example.com & firstname.lastname@example.org
Provide my remuneration where I waste almost 25 Days for you as an compensation of 50000 INR
Refund my Promotion cost 5000 INR
Provide Mental compensation of 100000 INR
Provide your Indian Address where I can send legal notice to you guys
Till the time I am not able to get your Indian address I will remind you many times in a day …and as soon as I get someone from uber then I will sue you in court .
Aside to Advocate Hemant I hereby authorized you to prepare legal notice in mean while
Tip for consumers: not at all safe as dont having any customer care to listen there complaints as they are only doing what they want toAsk Rahul about Uber
I am a Uber Driver and made $850 on Halloween night. Even my self, happy as was thought this is crazy. Worst customer service for both the Drivers and Riders. I am planning to stop because besides Halloween night. .....not worth killing your car for pennies. Everyone, just beware.
Plenty of good taxi around.
dont drive for uber Customers takes advantage, i got call when i arrived customer cancel, i didnt get any pay only spend my gas, also got a call when arrived customer call and say you went to wrong place and start to abuse "you stupid, you should never work" Other customer sit down in car ask first question who should i sue if you got into accident, wow you reach you drive new car" yes i am reach for 15 min drove got $12, $2.40 uber fee, have to pay for a gas, insurance needs car main, cost around $700 change tires, i drove some teenagers on hallowen so drunk even got some drinks to the car did spilled in car ruin sits and tried to open door when i was driving, also open window and throw out cans of beers, they got charge $163 and i got to pay clean sits $90, gas and fee, so go figure how some customers abuse system, also try to figure out how rich am i.
Write your review to help others learn about this online businessI was charged $104 for less than a 30 minute drive home from the airport when no surcharge was in effect. When I requested to speak to someone I learned it's because the cars are priced differently even though the app failed to provide this information at any point of time. The representative said they could do nothing so I requested to speak to her manger several times via email with no response. Situation was handled very poorly and I've still received no response. shady.
Driver tonight was so erratic on road. (Plate no. NY T655232C) that I thought he was drunk. Speeding up to 80, then slowing to 50 mph, swerving in and out of lanes, on an abandoned highway, it was a haunted roller-coaster ride, as the glow of his cell phone on his face the whole time made him look like a ghoul.
beware the gift card policy it sucks. even though I have a credit of $100 via gift card I still have to use my personal debit information to request a car. no good faith in their consumer
Tip for consumers: Read gift card policy before purchasingAsk Theresa about Uber
I'm a soon to be ex-driver for Uber. I know exactly how it works, and I can honestly say this is the worst company that I've ever encountered in over a half-century on the planet. The CEO recently stated in an interview (video available online) that the AVERAGE driver salary is $100,000/year!! I probably couldn't GROSS that in (4) years and working ~70 hours/week, and it would take nearly twice that to bring that kind of money home. They're about lies, greed, and not taking any responsibility. You should know - if you ever have any problems with Uber, and you most likely will, there is no customer service to call (and they have your credit card information). They don't list any phone numbers for the riders or drivers. They hide behind the shield of the Internet. You will, eventually, get some kind of reply, but it is often in the form of a cut-and-paste/canned response. If I went into detail about how bad they exploit their drivers you'd think I was making it up!
You've been warned!
Uber is no better in Berlin, Germany. I recently signed up for their service and am now completely appalled at how deceitful and shady their business practice is. At NO point is it made clear to the consumer that one must pay for a full taxi fare when choosing the taxi option. Plus, the app makes it too easy to choose this option without explaining that the private driver option is only available on the weekends (at least here in Berlin that is the case).
Due to this, I inadvertently ordered a taxi. And even when I inquired to the cab driver what the cost would be, I was told it would only be €1.50. It ended up being €15 plus.
This kind of sneaky business practice is simply intolerable. $#*! them.
Uber locked my account while I was traveling and refused to unlock it without me sending them a photocopy of my Drivers License and my credit card. So I canceled my account
Uber is an evil company that, without passengers' knowledge or consent, tracks their personal data, such as location, and then will also share those data publicly, e.g. to reporters. This is a company that has expressed an interest in stalking not only reporters who dare to be critical, but the families of reporters who are critical. They engage in numerous very shady business tactics. Try Lyft instead!
recently signed up with Uber; first time tried to use was in Miami area; drivers never showed up ($35 cab ride back to hotel), emailed and complained to Uber, they sent email back telling me that they reset my phone number and now everything SHOULD work; tried again next evening, went out to dinner with friends, once again used Uber app and sure enough it sent me to another window asking if I would pay SURGE, first time said NO, then immediately sent to another page asking "ARE YOU SURE" said NO once again, then was informed car on way, waited outside of restaurant 15+ minutes and NO Uber, hailed taxicab ($40) back to hotel. Then next day found $55 cancellation charge on credit card...thank goodness Wells Fargo understood and removed charge, Wells Fargo agent said they have had several of these experiences
I have been a loyal uber user since they first launched in NYC area. I had no serious complaints until recently. Like many other users on this site, i was charge over $250 on Halloween for "surge rates" which in my opinion are a complete SCAM. the notification about the rate surge was not clear in october, and the management team did nothing to help besides credit $30. TOtal BS! I used Uber again last evening during the rain and a total of 8 miles was $225!!!! How is it even legal to charge that amount for an 8 mile trip? Not only was the trip 8 miles, but the driver went in the opposite direction to avoid some congestion, which resulted in double the mileage. The car was described to be a mercedes benz R class, and when it arrive it was a black town car. If it says Mercedes, a mercedes should arrive. Also, i will be using yellow cabs from now on. the is no regulation with Uber, it seems they can just charge whatever fare they please and then send you an exhorbitant receipt. i now see why the far isnt disclosed as you are driving with uber driver bc most times there would be an argument on the spot if it was! SO many unfair business practices, i will be filing complaints wherever i can possibly file them. There must be more consumer protection and awareness for these type of scams. Not to mention the Uber X drivers are not insured as they should be- driving with personal plates and no commercial insurance coverage. Shame on you uber!
had to change my existing credit card with Uber for some reason. This change has been a disaster. have done atleast 3 times a scan of my card, uber has taken mandatorily some INR 70 bucks, which i have been assured will be netted in my first ride. Sadly, the verification against the same card has happened 4 times, but on requesting for a ride, Uber promptly tells me that the card is invalid. Now the same card i use everywhere online and is being accepted is making me worry whether UBER is already over capacity and not taking new customers as it cannot service and giving arbitrary reasons for NO SERVICE.
Rip OFF, got charged $117 for a 16 mile drive due to the SURGE after 2am, they charge you almost 3x more compared to a regular cab at the same time, first time user and last as well, spread the word out there!!
Why are uberX cars with license plates from other states allowed to pick up in the city of Denver, Colorado. We have over 20,000 homeless and 35 percent of our jobs pay 8 or 9 dollars an hour. Take care of your own people before letting uninsured unknown outsiders pick up your woman and children,Colorado. What the hell? UberX needs to go!
My fault for NOT researching better... Uber has ZERO customer service.. Imagine to my surprise, NO numbers to call customer support with a problem.. NO way to cancel service online... NOT any advice about how to cancel service ... NO ride verification. With all the negative responses that I am seeing everywhere online, I will be surprised if they are still in business for long... Pitiful excuse for a company... Typical GREED! Only in America, and now international... This company redefines the meaning of BUYER BEWARE!
Firstly there is the service. One day you might get a ride with someone who speaks the same language as you and is driving a clean vehicle that isn't dented, rusting or doesn't stink like the 9th circle of hell inside but that will be a RARE day if you ever do. Secondly, If you find yourself outside of their preferred pick up areas, you are not going to get a ride or you will wait longer than you wold have for a taxi or legal rideshare. Third, THERE IS NO INSURANCE. Uber is falsely advertising that they actually have insurance, their TOS page invalidates any and all coverage for you once you get in the vehicle. Fourth, their surge pricing scam is obviously NOT about a lack of supply or demand or they wouldn't be dropping the surge price once a few of their drivers have picked up people at THREE times the normal rate in the same area. It is a method of keeping their vehicles in one area so Uber can collect more fees from their drivers. It has nothing to do with customer service or actual demand and it destroys the green factor of the service as it puts twice as many vehicles on the road than would be needed. This isn't even a real rideshare company. It is just a crappy point to point service. If you do not care about your own safety or the safety of those you travel with or the planet, this is the service for you.
Nobody is screwing nobody we are very pleased to drive for Travis cartel
After travis cartel new fare prices
We the drivers can not quit
We cant give up
We can not be too shabby or selfish
We started this crab; now we got continuing supporting travis and the pseudo riders scum, now
Whats going to happen with them?accostumed to pay nanopeanuts for taxi we can not let them down
This poor disgusted pseudo riders are not willing to ride anymore on the stinky taxis
Also with this new rates homeless and walfare recipients would be able to have a decent transportation
Travis will be very proud of us for help him to depreciate the taxi industry now "new rates" by a 80% and make believe all this cheap, frugal, arrogant, indecent, cinics, unethical, disgusted, shameless, classless pseudo riders that we are a bounch of mental retarders doing this just for fun or the pleasure to meet such scum
Keep doing like that ill like to see how you end up in the next comming days dealing with the stress and the pressure of know that some scum people is rating you despite the nanopeanuts they are paying us comparing with the disgusted stinky cabs
So please take away that stupid idea of quit from your head
Travis at this point is very pleased
And dont forget; he loves us
Is disgusted and insane all the atention, all the energy and all the stress we got to deal with this bs of the little stars
In my personal opinion i really dont know what kind of criteria apply to rate some one that i just goint to move in few minutes from point A to point B i really dont care if he is rough, drunk, black, gay, white spanic ect
Is really insane and ridiculous that we as drivers be under the stress and the pressure of a cheap frugal, arrogant, unethical, disgusted, classless, shameless scum with this little stars rating system
Besides tha cheapper we charge we got to be under this stupid stress
It is for this that people believe that we are a bounch of mental retarders driving for fun or for the pleasure of meet them
This is one more of the deseptive and manipulative methods travis cartel and his crew are experimenting with us
Why do i got to be worry or concerned how this scum going to rate me if he/she is paying me a misery comparing with the stinky taxi cabs?
Why do i got to be exposed to the criteria of this scum if they are already saving a lot of money with me and my leased car?
Im not in this business to evaluate nobody im here to make money and make a living; i believe travis cartel use the stars rating system like a strategy to get rid off of anybody at any time they want and for any reason they consider to deactivite us
If you as a driver of this apps not behave according to their best interest you are desactivited right away ussing the rate system to justify your deactivation
Uber is ILLEGAL in pst markets with UberX - UnAmerican - UnAustralian - UnSafe - UnLicensed - UnInsured...
I am so affronted I have started effecting citizens arrests of illegal UberX drivers - funny thing is that Uber GM's won't tai me up on my challenge to drive an UberX and sue me if I am doing the wrong thing! EVERY arrest upheld by police
Uber going against the entire legal system - Uber is NOT above the law!
etc is a possibility if they thwart the courts - they terrorise goats into submission (Where goats have succumbed - or have they bribed key people?
Has the world gone mad - if we wanted anarchy we could do that without Uber..
So you TAX dodging criminal enterprise... watch your valuation plummet as the truth hits more and more people...
The TRUTH HURTS Uber!
Follow @arrestinguber - they are in for the fight of their life and one they never expected!
Tip for consumers: Dig deeper!Ask Arresting about Uber
Total ripoff. $165 for a four mile ride on Halloween after being quoted $53 on the app. Even the driver assured us it was a mistake and that the price would be adjusted when we contacted uber. we contacted them, they did nothing!!! just some cut and pasted broad bull$#*! reply. I wish I could give them zero stars. What a scam. NEVER USE UBER EVER!!!!!
They also charged me over $100 on Halloween night for a 10 minute drive. If I would have know the surge charge would have been this much I would have called a different cab service. What's interesting is that same night we got a different Uber driver and they did not have a surge charge. So I'm guessing it's up to the ass hole driver. But regardless I will not be using Uber ever again. I'm a poor college student who was just trying to be responsible on Halloween night and not drink and drive. But $114 cab rides I cannot afford. Don't take uber. Call lyft, discount cab, or any other service.
UBER is a SCAM w/ there surge explosions. I took Uber on Hallowen and was given a pe-quote of $20-$40.. You can imagine my surprise when I saw a charge of $136.40 to my bank acct. I tried to dispute this cost but I was basically told I was SOL. I will never recommend UBER to anyone, I will never use UBER ever again and I will use the old fashioned way to travel if I am going to party......VIA TAXI CAB.. BTW I think UBER creates their own high demand times as I was charged the $136.40 at 7:30 pm and for the ride home at 12:30 am only cost $32.99 HHMMMMMMM.....I hope this company fold and goes under as they are ripping innocent people off....and if you work for UBER you are at fault too... If the CEO had any balls he would get on the phone and tell vryone what a scam UBER is.... Hey UBER what if I didn't have that money in my account... I'm al for a class action lawsuit against UBER.
Raleigh, NC: My son was overcharged by Uber on 10/31 as well. A drive from downtown Raleigh to near Crabtree Mall cost at $108! The pricing was not at all clear when they got in the car. It was only when the receipt was emailed to him that he realized the fare was so high! Tonight (11/03) on WRAL 11 PM news there will be a story on Uber overcharging passengers. Let's all speak up and teach these companies that they cannot take unfair advantage of riders!
F*ck Uber. They have horrible business ethics and refuse to take any accountability for their actions. They are on par with rapists because they surge prices at peak times when people are the most drunk and most likely to misunderstand something and they take advantage of people's drunkenness to rob them of their money. Not only that, they refuse to accept the fact that they made a mistake and they refuse to fix it. They charged me a surge price and I never accepted it. Nothing ever appeared on my phone screen giving me the option to accept or deny the surge. No matter how drunk I am, I would have denied the surge and walked home or gotten another taxi service.
Tip for consumers: DO NOT USE UBER. USE LYFT OR A LOCAL CAB COMPANY WITH GOOD BUSINESS ETHICS.Ask Victoria about Uber
Raleigh, NC - My daughter was charged $193 to go 5 miles Halloween night!!! I understand increasing the rate during high demand times but this was almost 10x the normal rate. She thought she was agreeing to 9.8% additional fee NOT 9.8 x the regular rate....lesson learned NO MORE UBER! Yellow cabs will be getting her business.
I download the app last year in Rhode Island and maybe used 4 rides. After being overcharged COUNTLESS times I quickly deleted the app. I have not downloaded their app since or have associated myself with Uber and they STILL overcharge me EVERY SINGLE DAY I get another charge!! I deleted the app LAST WINTER and it charges me EVERY DAY for charges of $5.00, $5.18, $5.23, $6.85, $9.30 WHICH CAN REALLY ADD UP! I am a college student and they are TAKING MY MONEY STILL!!! No phone line doesn't help either. I've been e-mailing them the past couple days and they are still ignoring me.
DO NOT EVER USE THIS APP IT IS A SCAM AND YOU WILL LOSE MONEY SLOWLY AND SECRETLY THEY KEEP CHARGING YOU. WHAT ELSE CAN I DO.
Tip for consumers: COLLEGE STUDENTSAsk Chloe about Uber
Website sucks- needs to updated.After wasting an entire day just trying to get my account "activated" by them, I was told my VISA Debit card was deemed no good! They claim I have a prepaid card. It is not a prepaid card. It is a VISA DEBIT card from my bank! I wouldn't use UBER even if they fixed all their flaws on the website now. They literally wasted an entire day of my life that I can't get back! I'll stick with the taxi service that has never let me down. Saving a few dollars isn't worth all the nonsense I just went through.
Driving for Uber sucks! They have lured many people to buy cars for which they pay ungodly sums per week. Yet they are reducing the drivers pay. Security fee is still one dollar per ride. Charges per mile used to be a $1.48 now it is $1.25. Twenty percent of which belongs to Uber. Driver also pays $10.00 per month for Uber phone gave which you can use for nothing else but Uber apps. Yet passengers are discouraged from tipping the drivers. If for instance you bought a car through Uber, you might have anywhere from $200 to $350 payment per week. How on earth could you make it except by sleeping on the road how safe is it? Plus you have to maintain your car, and buy gas. It is an example of a business that is built to exploitation and false advertising. I challenge Uber to buy their own cars and pay driver's and lets see if they can charge so low. Unfortunately people get sucked in with the promise of $20 pay off per hour. It is pure lie! If you must drive for Uber, be sure to do it on part time basis, and NEVER take a loan to buy a car from them. You will find your self with a yoke you will be unable to carry. The transportation industry trives on tips why would Uber not allow it? So they can draw more rides with a promise of small cost for riding on good cars. Come on Uber! Tips keep the drones working. You get your cut and your drones get to keep body and soul together. Giving the standards you expect from your drivers, you should at least pay them enough to buy black pants, white shirts, black ties and black jackets if not be able to eat. Shame on you Uber! Exploitation is a crime against humanity. I am one of those who got suckered into buying a car through Uber. Now I have to find another means of paying for a car I can hardly afford. Uber ostensibly have reduced rates so that drivers would earn more. No, it is so that Uber will earn more. Uber has not reduced the your security fee, neither have Uber reduced their cut, 20%. Uber drivers get calls and drive for twenty minutes to pick a fare that would ride for 4 minutes. Each time this happens, Uber pockets $1.60, while the poor driver pockets $2.40, for 24 minutes of work plus gas, and wear and tear on the vehicle. This makes his earning about $5.00 per hour. Assuming he gets two and one-half rides per hour. From which he must pay your $10.00 per month, his full coverage insurance, gas, oil changes, tires, etc. Driving for Uber sucks big time!
Overall, I have enjoyed Uber as a passenger. Unfortunately though, I recently had a bad experience with a driver and the customer service was worse. I'm a loyal customer (having taken 28 trips for $900 in just 30 days) and was quite offended at how they handled this. Overall, I love Uber but I am sincerely disappointed about how they handled my complaint.
On October 14, 2014, I requested Uber at 7 a.m. The driver FLEW past my house and I tried to call them twice to ask them to turn around and come back as they just parked at the end of the block. The driver didn't answer so I walked a block and a half to get my Uber.
When I got into the car, I was overpowered by the scent of BO and/or some other offensive odor. I don't think the driver had it but the car was full of the smell. ugh, I walked a block and a half for this pleasure . . .
We then started our trip. By the time we hit the Steelyard curve on 176, she was chatting away at me (not bad in and of itself EXCEPT . . .) and looking at me while she spoke. I looked ahead at the line of brake lights ahead of us and shrieked! We came within INCHES of rear-ending the car ahead of us! YIKES!
After that, she drove 50 mph on the highway for the duration of our smelly trip.
I contacted uber that afternoon and the first guy said "sorry about your experience" and that was it . . .
The second person said "we'll talk to grace and I'll look into it" but I heard nothing further.
The third person said and this is a direct quote from her email: Sorry to hear that! We'll be sure to follow up with Grace to check in and share this concern. Again, thank you for taking the time to write in, I've added $10 credit to your account for the trouble. While it doesn't make up for the experience we hope this will allow you to have a better one in the future.
Yeah, Amber - you're right, it doesn't make up for the experience. Bad enough you don't even have a loyalty/frequent rider program but after your credit, I still paid $25+ for that ride?
They don't have a phone number either so you can't call anyone to complain. You're at the mercy of email.
Uber Corporate Headquarters
Car Sharing Businesses – Reviewed By Consumers
Business owners: What’s your side of the story?
Manage your business