John H.

Between comparing themselves to airlines and hotels at peak season who raise theirs rates which they do but never by 5.9 percent of a normal fare or room charge. Dynamic Pricking, Surge charge and robot customer service with scripted replys they are a rip off. They are not transparent at all in their pricing. They charged $250 at 11PM for a ride that cost $30 twelve hours earlier. The driver took full advantage of the fact there were many riders looking for rides. There were also ample drivers available He raised his surge until someone accepted. There was no disclosures or an idea that he was charging $250. It is not clear what surge charge is It only states 5.9x. 5.9x of what. When you take a ride twelve hours earlier for $30 no one would expect to pay $250 for the same ride. Beware and make sure you know what you will pay before accepting a driver. They are allowed to rake you over the coals