Why is it if they take money out of your account for the Uber rides that they have to take additional money which they say it's an authorization hold but they do not put it back for at least eight days and this is money that I cannot access and another thing if you have an Uber gift card they still want to put monies from the ride from your checking account on hold when it is confirmed that they will get paid by the Uber gift card. I have for three weeks been trying to resolve this problem on two separate situations and the customer service is horrible. Isn't it illegal for them to keep a hold on your money even after they get paid for the services of an Uber driver taking you to your destination. And why does it take so long for it to drop off from your checking account they should confirm you have the money then debit your account for the Uber ride and then that's it. I am trying to find out how to issue an official complaint against Uber because of the situation can you please help

asked by Diana V. on 1/8/17