Its a shame that Tophatter doesn't screen/select their sellers better. (in 67 reviews)
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I to have purchased all sorts of items, from bags to glasses tote bags and even one time when I left a neutral review the seller went out of their way to not only contact me and apologize but she gave me another necklace free of charge to hold my charm I ordered this site rocks
Customer support is non existent, I didn't get what I paid for, no response from TOPHATTER, you will not receive your first time buyers credit, nor will anyone you referred. AVOID THIS SITE AT ALL COSTS, UNLESS YOU WANT TO THROW AWAY YOUR MONEY, IN THAT CASE SEND IT TO ME I COULD USE IT!
MN watches sold me a half bottle of Jimmy choo. When I complained. They blocked me. I had placed another order before I got the Jimmy choo. The order had not been shipped yet so there for they held out another bottle on me.. I guess teaching me a lesson?? Customer support will not help me!!!!!
All brand named items are checked out, guaranteed authentic. I've purchased many items from jewelry to Coach handbags and everything has been just as described. Don't let a couple bad reviews dilute your decision to shop there. I've been both a seller and buyer on ebay, imagine the bad reviews they've gotten.
I started on tophatter.com about 4 years ago when it first came out. At this time, it was mostly people selling all of their gently used items. Now if you visit the website, you will notice it is overrun with independent sellers and shops offering everything from makeup to jewelery!
This is a great way for people who have small businesses trying to get some new sales! I have personally sold almost my entire inventory in just over a month. The only problem is, there are also a lot of spam sellers, who are people that have these computer generated names like "Gtfhvh56677". These are retailers who ship from China. Sometimes what you might think is a "deal" isn't much of one at all!
Overall, I love this site. I visit is numerous times a day and sometimes I even lay in bed at night just watching other people bid. Check it out for yourself and see what I mean!
A couple of the items I bought were ok. I bought two watches that broke and the sellers refunded my money right away. I sent a defective product back and had to fight to get my money back. The last straw was two purchased from sellers in India that never sent the items. Tophatter was not doing anything about my first claim and I had to go through PayPal to get my money back. The other seller I had made two purchased and I haven't gotten either of those either and it has been months. I have a claim open and once again Tophatter has done nothing. I will never buy anything from Tophatter ever again. The sellers are still selling stuff in feautered auctions.
I have tried this side and on my first try I have got screwed! One of the sellers sent me damaged product, I complained and it didn't get me anywhere! The Tophatter "staff" ( no living person available) said they will look into it. Yeah they did! I learned that I'm not getting refund or replacement for the damaged product ! No explanation why or how they made that decision! Stay away from this website! Save your money! Go to a real store to make your purchases! Save your self a headache! These are just a modern THIEVES!!!!
I bought am apple laptop and it arrived in just a few days.....the problem was that a key was missing.....i applied for a return but the case closed in just three days.....i sent the item back three days and the seller should have had the device the day tophatter closed the case.....the reason given.....i didnt print the label....i have no idea what was meant by that but i bid on the device on October 1st and returned it shortly thereafter....it is now November 8th and according to tophatter they are still reviewing the matter....i do not know what they are reviewing....they asked for a return tracking number and i gave it to them so at this point i have no device and no refund. .....the seller probably put it back up on tophatter and sold it to someone else....i frankly could care less what the seller does with the device as long as i am refunded the 160 dollars that i paid....in another incidence i bid on and won a colored showerhead and i received colored ice cubes....the seller will not grant a refund because he or she says i received the showerhead....i didnt pay a lot for the showerhead but the seller has some nerve to question me rather than try to make things right....my third and last gripe is that there is no way to talk to a live person at tophatter....they are cowards hiding behind their damn email system....if i want to talk to a live person i should be able to....they should bit be allowed to conduct business in this manner.
I've ordered about 20 items. Once I got something I didn't order and I'm still trying to get a refund. To add insult to injury, I had to pay to return the item I didn't order and never got what I did. I've ordered several pieces of jewelry trusting the suggested retail price. Earrings, while gold, were lighter than plastic. A necklace that said the pendant was 1 1/2 inches was only 3/8 of an inch. Some face cream was open and about 1/3 missing (all over the outside of the container) When I contacted the seller, he promised to include a "gift" with my next order. It is next to impossible to settle any problems, Tophatter itself took 10 days to even look at my complaint and it was obvious they hadn't read it. I'm ordered my last item and hope they get shut down.
I filed with Californias Attorney General as well as Pennsylvania since I live in Pennsylvania they forwarded me to some other places to file which I will be doing tonight they assured me that they will get to the bottom of this and every time I felt was in the Attorney General I have always gotten quick results as you all know I also filed with the Better Business Bureau.and of course ripoff.com I have given top Hatter 3 weeks to correspond with me as to why I have been suspended I have been a great seller and they said so and then all of a sudden they cut me off no reply whatsoever it is a terrible sight and no disrespect to those of you that like it my personal experience is stay the hell away from it and I promise you I will look for a Better site these people need to be arrested they are filing under a false name I happen to be dating an attorney who looked into this and I will be suing them for discrimination and defamation of character I will let you know how I make out please let my experiences teach you so that you don't have to go through what I'm going through
As many of you Know Ashvin Kumar the founder of Tophatter is in his 3rd bankruptcy. That would explain all of the greed! Outrageous fees! And now I you don't have your auction filled 24 hours before they charge you $150!! Oh and for all of you sellers out there they read all of your emails so be careful. Make sure to have conversations Offline!! You would think with the launch of Odzbodz they would be lowering fees. But I guess they figure steal as much as they can before they go under!! And sellers check your marketplace payments! They are skimming from them! Any little amount they can steal they will. The most unprofessional, uneducated, and ignorant little group of small minded people I have ever dealt with. They can't think outside of the box at all. And they can't make an educated decision to save their lives. I have reported them to the BBB and will be reporting them to the DA's office and IRS soon. They still owe me money but no one will return my messages which is fine with me because it's just building my case against them. My prediction is that one day sellers will go to log in and the site will be gone along with all of the sellers money. Sellers get out now! There are plenty of other auction sites popping up that are reputable!! Odzbodz is one of them. 5% commission instead of 15% -20% plus don't forget about their 2.9% processing fee and their new .25 fee that they didn't disclose to the sellers. Thieves!! Avoid like the PLAGUE!
I received a Swiss CZ 18K WGP Bracelet around Oct 13-14 and have worn it every since, but last week I found a CZ missing and am wondering if you would do anything about it?? It is a very pretty bracelet and looks so real and sparkles but the one stone is gone and I would like for you to make it right by me. Thank you, Margaret Anne Oswalt email@example.com
Speaking as a former seller: The staff is slow, uncooperative, and sometimes downright mean. If you do not agree with them, and continue to question their ethics, morals and greed, they kick you out. Their fees are outrageous! Up to $2 per listing, Up to 30% on final value fees, and they charge $50 a day for your items to be seen in their catalogs. They are a greedy bunch of people who have no business being in business. Check out the BBB, their rating there is F
My first win was a set of metallic eye liners. They arrive fast but 4 of 6 were completely dried out. The other two were close to it. I got a refund. Tried my luck on a ring which I kept because it was beautiful even tho it may be fake. Several purchases of jewelry were fake so I am in the middle of a return for them. Got night vision goggles that I paid $45 for and they don't even work like they said. Probably $15 set in store even tho they said msrp is $198. Lastly received my drone helicopter I bought for another $40 of an msrp of $200. Found online for $14. DO NOT ORDER FROM THIS WEBSITE!!!!
I've been threatened by seller because I have an honest review she told me to take it down that I got a bag worth over $350 for $55. Not worth 56 cents if it's a piece of crap.
So I made 4 purchases as a new customer. My first was a ring from bonnie. Waited days, never heard anything. Should have waited but I pulled the trigger on a coach bag 85 dollars the bag looked beautiful and I though what a steal. Description said good condition looks great! After i get the bag some 2 weeks later I would consider the bag poor condition and the picture colors were enhanced because there is nothing vivid about the colors anymore. The hardware is chipped and the bag seems to have been washed. So back to my first purchase..... I get an email stating the sellers account had been hacked and she was refunding money for some 49 customers because of ot and she was still going to send our items we purchase we just wouldnt be able to track them, odd to me why you would so she asked that we leave nice feedback so it doesn't ruin her business LOL WELL, a few days later I recieve a fraud alert from my credit card company they declined a charge in California, I'm. In Florida. Scammers for sure don't. Buy anything from BONNIE
If you are expecting solid gold or real diamonds for $15.00, chances are you should read the description, not just look at the photo. The items on this site are reasonably priced for what you are getting, and compared to prices you would pay elsewhere.
I bought 4 rings from this site and they are all fake even tho I was told they were white gold. Also did not receive my last two rings and did not get a refund. I have brought it to the attention of tophatter and they did nothing. I would not recommend this site to anyone EVER! POOR SERVICE!
I'm very happy with Tophatter. I've been buying from the site for over a year. But you have to understand that they are a lot like eBay.
Just like eBay, Tophatter does not sell items of its own. And just like eBay, you can check the stats and reviews of sellers before you buy. I always look to see who I am buying from.
Tophatter does not decide on starting prices or shipping...that is also the seller.
Tophatter does not control the final price for an item. That is up to the people bidding in the auction. Do your homework before you bid. I've seen items start out low but then go for much more than a buy it now price on eBay. That doesn't make much sense when it takes about 30 seconds to pop over to eBay and look it up. I do understand that sometimes you come into an interesting auction and get caught up in it. But if finding out later that you didn't get the best price is going to stress you out, it's probably better not to bid on it. We are talking about impulse items here.
I've never had a problem with money being taken out of my account. But, you can always use PayPal instead of a card. I usually pay with PayPal.
To sum up:
Read seller reviews and ratings.
Do your homework. Know how much an item sells for at other places.
Use PayPal to pay for items.
Don't blame Tophatter if you overbid on an item. You control how much you pay for an item. This is how auctions work.
I see mostly negative reviews. I havnt received anything yet cause I have just ordered but I have looked up a few things and have found I got a hell of a deal. Bought something for $15 when the exact thing sells in the store for $50!!! Bought some cologne that should be $75 and up for under $30. I feel that any jewelry that is CZ IS costume jewelry. Im hoping my things are as bice as it looks on the site
I received two items if jewelry today for the first time. And I'm totally not satisfied. Do you all sale real jewelry or just costume? I'm looking for real gold and real silver an diamonds. And do you carry 10-14-18-24kt ? I want nothing but solid gold an silver an real karate. I've spent over $100.00 in less then a week. I hope all my next items are real jewelry or expect it all to be returned.
This is an update to an earlier review.
Your purchases are supposedly "protected" and you can open a "case" if things don't go well. I was sold a ring that was mis-sized. When contacted about it, the seller even admitted it ran small, but had not put that into the description. I asked for an exchange, but the seller wouldn't comply. I didn't want a refund - I just wanted a ring that fit. Opened a "case" and the seller changes his story and claims the ring was not mis-sized. A month later, Tophatter decides I don't get either an exchange or a refund. What I didn't realize was that sometime during that period, they had inserted a note into the case saying I needed to submit a photo of the ring on a ring sizer printout within three days or the case would be closed with no refund. I did not see that note, despite the fact I had checked nearly daily for progress on the site.
They don't send you emails nor any other sort of notification - you have to search around the site to see any responses. It's a strange set up. If you go to "Cases," which is where you are to go to open a dispute, you see three tabs. The first one is "Action Required." It always says, "You have no cases to display" even when you have open cases. This is where I feel that note to me should have appeared - right out in the open telling me what I needed to do. Instead, it was under the third tab, labeled "Open cases" which I had to open and search and finally found the note at the bottom of the page. Since I didn't see it, I lost my chance for a refund. However, I don't think I would be able to take a photo which would adequately show the difference in size unless there was a huge disparity in size.
Next, another seller never got around to shipping my item. They printed a shipping label, but there was no evidence the item ever shipped. First they said the post office just hadn't scanned it yet. Then after three weeks, they said they'd send another, but they never did, even though they later claimed they had. I opened another case, and this time Tophatter staff resolved it in about 2 days and decided to require the seller to give me a refund.
They ask you to rate sellers, but they only display about three ratings - and they are never negative ones. So you really have no way of knowing with whom you are dealing. There are some honest sellers there, but unfortunately, those who just don't care have spoiled it for me. UPDATE: I just went to rate the seller of the ring - and I have been shut out of rating him!
I've been an eBayer for over 10 years and never had an incident like these. I was a "Tophatter" for about a month. but not sure if I'll continue.
So far I've had good experiences on this site. Bidding usually starts at $1 so I can control what I'm willing to pay.
Now, Question to the buyers who state that everything is over priced. Bidding usually starts at $1 right.. so if that is the case, it is you who jacked the price up. And shipping is clearly stated.
Now as far as what they say their retail price is, do some research. Be a smart buyer.
My initial review remains below. However, the whining sellers are RIGHT.I had a successful first partner auction only to find that although I sell RECORDS, Tophatter will not allow you to ship via MEDIA MAIL. Agent told me "charge more for shipping next time." This is an amateur, unprofessional and useless site run by children. I have NOTHING good to say now. They made it clear that I could just vacate my account, they weren't going to add a common shipping method to their system.
The site works great and Tophatter staff do just what they promise. If you register as a seller that is supposed to mean that you are a knowledgeable seller who knows how business works.Most of the whines and gripes on this page about Tophatter seem to be from people who are not serious sellers. I am having a great time with the site. Act as if you have some sense and they treat you very well.
i have been suckered into this site, I received a few items that either did not fit or were not as pictured (or BOTH) which I filed to return. The return requests were either denied or not even answered. I contacted the seller AND tophatter customer care so far I have received ONE refund only because the item was actually found to have NEVER been delivered. I am still waiting on other responses. Be very careful what you bid on and make sure you look at the shipping before bidding!!!! It tends to be VERY PRICEY!!!! I received a few pieces jewelry. So far I like two or three, the others could have come from $5 below or something they are EXTREMELY "costume" looking. Buyer beware and careful!!!!
I found these reviews after I had already ordered two rings and was sooooo worried I got scammed! WRONG!!! I got one of my rings already and it's as gorgeous as it was online n good quality! It says right in the description that it's rodium plated so yes...it will turn after some time - all plating does but it's totally worth the $8 I won it for!!! It's topaz, diamond, and opal and looks as genuine as my real rings with the same stones :) don't let these reviews scare u away - just be realistic about your purchases and make sure the seller has lots of stars/good reviews - it'll say it right under their name. I can't wait to get my second ring!!!
I have a folder of Money that disappeared from my account , no explanation, nothing.
I took pictures & Made copies daily after I noticed the money I had expected to receive, gone.
I wrote support & asked about my money & I get this, " It is Confusing", OK , That DOES NOT explain where my money is at!
never less, it has still not been resolved. Then I noticed that I was getting charged DOUBLE for every return from the Company they use (Braintree For Credit cards) . The money would go into my fees to pay for the return but the Money would disappear out of my disbursements. Scared Because I am a Mother of 6 & have a ton of responsibility I put that I no longer except returns NOT because of any thing to do with the buyer but because of the fact that I can pay twice. :( Nothing.. They are still coming. I have been sided against for a New with Tag Coach Bag that the buyer had a month. I got it back used I have gone BROKE selling here to ungrateful people getting my Designer bags for a 10.00 then complaining that it's not good enough then My money stolen , too. HELP! I pay GREAT money to SELL on TH & NO Protection at all. :( . I get treated like a dog by BOTH Buyer & TH. Granted there are some really sweet ones that do make me smile. They are worth it & I will take them wherever I go..
If you shop TH, Make a seller smile, today on that site because you have no idea how many times we have cried at our PC. You now wonder why we have not stopped, it is because we have so much inventory by now because of being promising the world that we have to make it back & for some of us.. Fast. We are now stuck in a hole of debt literally trying just to get out...
I love a happy customer & I do not mind going out of the way & have been fully aware of any " Risks" I took but to be ungrateful for a MK bag for 10 Bucks, C'mon. We are just trying to make it!! . My policies state no returns but I may still let a legit one come through if it is reasonable. Sending me back a used bag was not. Another loss. If I went on it would take all day. I seriously need a lawyer as many on here do.
I have the print outs, pictures, Bank statements & evidence. Anyone want to file a class action? I am ready to get this resolved.
Tip for consumers: Please do not let them talk you into buying inventory to eat you up in fees. They use you up, Take your money & throw you away.
Buyers, Just read what you are buying. It is your responsibility. We are ALL adults here. If you get a deal, BE HAPPY. It is probably at someone's loss. NO its Not just TH Sellers making profit. It is REAL Mothers like me... Taking my son's B-day Party Money because you did not read about your item is NOT OK Or decide after it is shipped that you do not like it bec
I made a huge mistake fooling around with this app. I bought a "brand new" smart watch thinking I was actually making a good deal off of it. Little did I know, it was significantly cheaper than what I paid for it and what they listed its worth. I certainly didn't think that one through I officially have been scammed. Not to mention there is nothing brand new about this watch. There's scuff marks on the interior portion of the watch. These people hosting this site are liars and we are fools for thinking we are actually getting a deal off it. I was foolish for not listening to the reviews to begin with!
Sold an item I wish I would of at least got $10 for and ended up only getting $2 ! not even worth my gas and time to drive to the post office to ship it ! I tried to contact customer service about an item I wanted to sell and its been 3 days and still haven't received a response. In addition , if your item doesn't sell you still get charged 50 cents. ! Don't use this site. I will never again !
What a rip off ....merchandise is listed as 500 times the starting value which causes crazy bidding but the same products on Amazon are selling for a song. Please do not fall for this rip off site. Plus most items have shipping costs that equal to what the product should sell for. Anything bid is pure profit to seller. THERE ARE NO DEALS HERE!
They say you're getting a major discount, but when you do a little research you find out that the product doesn't cost as much as they say. You end up paying more than it's worth and it's usually cheap junk. I wouldn't buy their jewelry. You're going to pay $8 to $10 for a cheap necklace. If you don't mind a crappy item then you should check out Ebay. This way you only pay $1 to $3 for the same item. Top Hatter is a scam and it's a waste of money.
I have e been waiting for a replace of a solver chain
I still ha e not recivie. I even text the group who I bid on
2 I have a bracelet that turned on me.Under neath it is peeling. It awful
I have a silver anklet that stones r gone. For what I bid on I could wenter to a 5 and dime store. So I lost out . Diana zimmerman
i have bought Christmas gifts, birthday gifts and gifts to myself, always got good quality and gorgeous rings, bracelets and earrings and necklaces
Will continue to shop on this site
Also very addicting
Tip for consumers: Make sure you respond to sellers and always keep in touch with your seller, most of them Are really niceAsk Diane about Tophatter
I fell in love with this site right away and became addicted. Boy was I suckered! I've had more items lost, taken weeks to receive, not show up though show delivered, sent wrong item, etc. in less than 2 weeks! I've never in all my years with Amazon and Ebay had this happen. Once I get my last item I won't be using this site again. Its not worth the trouble trying to get the items you've paid for. Its a shame that Tophatter doesn't screen/select their sellers better. I have been buying from EBay for 15 years and never had ONE problem but in 2 weeks with TH I have FIVE!
no confirmation of private sellers except to those they over charge, seem like tophatter is selling thier own stuf disguise as private seller, all monies goes to them very nasty arrogant customer service rep with no one in charge ummmmm seem FISHY AGAIN, and their explanations are never logical in a business manner.........PLEASE I BEG OF YOU STAY AWAYYYYYYYYYYYYYYYY FROM THIS SITE
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