I have always received prompt replies from customer service. (in 18 reviews)
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I see mostly negative reviews. I havnt received anything yet cause I have just ordered but I have looked up a few things and have found I got a hell of a deal. Bought something for $15 when the exact thing sells in the store for $50!!! Bought some cologne that should be $75 and up for under $30. I feel that any jewelry that is CZ IS costume jewelry. Im hoping my things are as bice as it looks on the site
I received two items if jewelry today for the first time. And I'm totally not satisfied. Do you all sale real jewelry or just costume? I'm looking for real gold and real silver an diamonds. And do you carry 10-14-18-24kt ? I want nothing but solid gold an silver an real karate. I've spent over $100.00 in less then a week. I hope all my next items are real jewelry or expect it all to be returned.
This is an update to an earlier review.
Your purchases are supposedly "protected" and you can open a "case" if things don't go well. I was sold a ring that was mis-sized. When contacted about it, the seller even admitted it ran small, but had not put that into the description. I asked for an exchange, but the seller wouldn't comply. I didn't want a refund - I just wanted a ring that fit. Opened a "case" and the seller changes his story and claims the ring was not mis-sized. A month later, Tophatter decides I don't get either an exchange or a refund. What I didn't realize was that sometime during that period, they had inserted a note into the case saying I needed to submit a photo of the ring on a ring sizer printout within three days or the case would be closed with no refund. I did not see that note, despite the fact I had checked nearly daily for progress on the site.
They don't send you emails nor any other sort of notification - you have to search around the site to see any responses. It's a strange set up. If you go to "Cases," which is where you are to go to open a dispute, you see three tabs. The first one is "Action Required." It always says, "You have no cases to display" even when you have open cases. This is where I feel that note to me should have appeared - right out in the open telling me what I needed to do. Instead, it was under the third tab, labeled "Open cases" which I had to open and search and finally found the note at the bottom of the page. Since I didn't see it, I lost my chance for a refund. However, I don't think I would be able to take a photo which would adequately show the difference in size unless there was a huge disparity in size.
Next, another seller never got around to shipping my item. They printed a shipping label, but there was no evidence the item ever shipped. First they said the post office just hadn't scanned it yet. Then after three weeks, they said they'd send another, but they never did, even though they later claimed they had. I opened another case, and this time Tophatter staff resolved it in about 2 days and decided to require the seller to give me a refund.
They ask you to rate sellers, but they only display about three ratings - and they are never negative ones. So you really have no way of knowing with whom you are dealing. There are some honest sellers there, but unfortunately, those who just don't care have spoiled it for me. UPDATE: I just went to rate the seller of the ring - and I have been shut out of rating him!
I've been an eBayer for over 10 years and never had an incident like these. I was a "Tophatter" for about a month. but not sure if I'll continue.
So far I've had good experiences on this site. Bidding usually starts at $1 so I can control what I'm willing to pay.
Now, Question to the buyers who state that everything is over priced. Bidding usually starts at $1 right.. so if that is the case, it is you who jacked the price up. And shipping is clearly stated.
Now as far as what they say their retail price is, do some research. Be a smart buyer.
My initial review remains below. However, the whining sellers are RIGHT.I had a successful first partner auction only to find that although I sell RECORDS, Tophatter will not allow you to ship via MEDIA MAIL. Agent told me "charge more for shipping next time." This is an amateur, unprofessional and useless site run by children. I have NOTHING good to say now. They made it clear that I could just vacate my account, they weren't going to add a common shipping method to their system.
The site works great and Tophatter staff do just what they promise. If you register as a seller that is supposed to mean that you are a knowledgeable seller who knows how business works.Most of the whines and gripes on this page about Tophatter seem to be from people who are not serious sellers. I am having a great time with the site. Act as if you have some sense and they treat you very well.
i have been suckered into this site, I received a few items that either did not fit or were not as pictured (or BOTH) which I filed to return. The return requests were either denied or not even answered. I contacted the seller AND tophatter customer care so far I have received ONE refund only because the item was actually found to have NEVER been delivered. I am still waiting on other responses. Be very careful what you bid on and make sure you look at the shipping before bidding!!!! It tends to be VERY PRICEY!!!! I received a few pieces jewelry. So far I like two or three, the others could have come from $5 below or something they are EXTREMELY "costume" looking. Buyer beware and careful!!!!
I found these reviews after I had already ordered two rings and was sooooo worried I got scammed! WRONG!!! I got one of my rings already and it's as gorgeous as it was online n good quality! It says right in the description that it's rodium plated so yes...it will turn after some time - all plating does but it's totally worth the $8 I won it for!!! It's topaz, diamond, and opal and looks as genuine as my real rings with the same stones :) don't let these reviews scare u away - just be realistic about your purchases and make sure the seller has lots of stars/good reviews - it'll say it right under their name. I can't wait to get my second ring!!!
I have a folder of Money that disappeared from my account , no explanation, nothing.
I took pictures & Made copies daily after I noticed the money I had expected to receive, gone.
I wrote support & asked about my money & I get this, " It is Confusing", OK , That DOES NOT explain where my money is at!
never less, it has still not been resolved. Then I noticed that I was getting charged DOUBLE for every return from the Company they use (Braintree For Credit cards) . The money would go into my fees to pay for the return but the Money would disappear out of my disbursements. Scared Because I am a Mother of 6 & have a ton of responsibility I put that I no longer except returns NOT because of any thing to do with the buyer but because of the fact that I can pay twice. :( Nothing.. They are still coming. I have been sided against for a New with Tag Coach Bag that the buyer had a month. I got it back used I have gone BROKE selling here to ungrateful people getting my Designer bags for a 10.00 then complaining that it's not good enough then My money stolen , too. HELP! I pay GREAT money to SELL on TH & NO Protection at all. :( . I get treated like a dog by BOTH Buyer & TH. Granted there are some really sweet ones that do make me smile. They are worth it & I will take them wherever I go..
If you shop TH, Make a seller smile, today on that site because you have no idea how many times we have cried at our PC. You now wonder why we have not stopped, it is because we have so much inventory by now because of being promising the world that we have to make it back & for some of us.. Fast. We are now stuck in a hole of debt literally trying just to get out...
I love a happy customer & I do not mind going out of the way & have been fully aware of any " Risks" I took but to be ungrateful for a MK bag for 10 Bucks, C'mon. We are just trying to make it!! . My policies state no returns but I may still let a legit one come through if it is reasonable. Sending me back a used bag was not. Another loss. If I went on it would take all day. I seriously need a lawyer as many on here do.
I have the print outs, pictures, Bank statements & evidence. Anyone want to file a class action? I am ready to get this resolved.
Tip for consumers: Please do not let them talk you into buying inventory to eat you up in fees. They use you up, Take your money & throw you away.
Buyers, Just read what you are buying. It is your responsibility. We are ALL adults here. If you get a deal, BE HAPPY. It is probably at someone's loss. NO its Not just TH Sellers making profit. It is REAL Mothers like me... Taking my son's B-day Party Money because you did not read about your item is NOT OK Or decide after it is shipped that you do not like it bec
I made a huge mistake fooling around with this app. I bought a "brand new" smart watch thinking I was actually making a good deal off of it. Little did I know, it was significantly cheaper than what I paid for it and what they listed its worth. I certainly didn't think that one through I officially have been scammed. Not to mention there is nothing brand new about this watch. There's scuff marks on the interior portion of the watch. These people hosting this site are liars and we are fools for thinking we are actually getting a deal off it. I was foolish for not listening to the reviews to begin with!
Sold an item I wish I would of at least got $10 for and ended up only getting $2 ! not even worth my gas and time to drive to the post office to ship it ! I tried to contact customer service about an item I wanted to sell and its been 3 days and still haven't received a response. In addition , if your item doesn't sell you still get charged 50 cents. ! Don't use this site. I will never again !
What a rip off ....merchandise is listed as 500 times the starting value which causes crazy bidding but the same products on Amazon are selling for a song. Please do not fall for this rip off site. Plus most items have shipping costs that equal to what the product should sell for. Anything bid is pure profit to seller. THERE ARE NO DEALS HERE!
They say you're getting a major discount, but when you do a little research you find out that the product doesn't cost as much as they say. You end up paying more than it's worth and it's usually cheap junk. I wouldn't buy their jewelry. You're going to pay $8 to $10 for a cheap necklace. If you don't mind a crappy item then you should check out Ebay. This way you only pay $1 to $3 for the same item. Top Hatter is a scam and it's a waste of money.
I have e been waiting for a replace of a solver chain
I still ha e not recivie. I even text the group who I bid on
2 I have a bracelet that turned on me.Under neath it is peeling. It awful
I have a silver anklet that stones r gone. For what I bid on I could wenter to a 5 and dime store. So I lost out . Diana zimmerman
i have bought Christmas gifts, birthday gifts and gifts to myself, always got good quality and gorgeous rings, bracelets and earrings and necklaces
Will continue to shop on this site
Also very addicting
Tip for consumers: Make sure you respond to sellers and always keep in touch with your seller, most of them Are really niceAsk Diane about Tophatter
I fell in love with this site right away and became addicted. Boy was I suckered! I've had more items lost, taken weeks to receive, not show up though show delivered, sent wrong item, etc. in less than 2 weeks! I've never in all my years with Amazon and Ebay had this happen. Once I get my last item I won't be using this site again. Its not worth the trouble trying to get the items you've paid for. Its a shame that Tophatter doesn't screen/select their sellers better. I have been buying from EBay for 15 years and never had ONE problem but in 2 weeks with TH I have FIVE!
no confirmation of private sellers except to those they over charge, seem like tophatter is selling thier own stuf disguise as private seller, all monies goes to them very nasty arrogant customer service rep with no one in charge ummmmm seem FISHY AGAIN, and their explanations are never logical in a business manner.........PLEASE I BEG OF YOU STAY AWAYYYYYYYYYYYYYYYY FROM THIS SITE
Honestly, I'm shocked to see mostly negative reviews for Tophatter :/ I have been a member there since 2013. I have bought SEVERAL items there. Mainly from the Designer and Luxury Cosmetics schedule. I have NEVER overpaid on an item, nor have I had a bad experience as a buyer.
As a new seller though..I am off to a rough start. I understand the selling process here, but I am a rusty ex-Ebay seller and my guesstimated shipping charges were wayyyy off or an item sold low and it cost me more to ship than sold for...lol. But!! That is not the sites fault, nor the buyers... it won't take long to get things sorted. But, as I see in most negative comments here..I would assume bad experiences are most likely due to seller error (not all..but in cases such as mine).
As a buyer..it is YOUR responsibility to pay attention to what you are bidding on. Depending on attendees, time of day and number of auctions going...winning bids can have a huge difference for the same item.
If you are a frequent Tophatter shopper...you will begin to take notice of which items are likely to be up for bid again. This is good, because sometimes the item will go ridiculously high, and if you are patient enough..you will catch the same item at a different time for next to nothing! I personally like the L'ior Gold and Dfi aging line...if you were to visit the actual L'ior Gold of Paris website..you will see these items retail for $200-$3000 :/
I have never paid any more than $35 for any product...but I will sit here and watch others bid all the way up to $80 for the exact product . Crazy!
Things I have picked up for $1.. I have seen go for $30 or so. If I can offer any advice..that would be the main tip..is to be patient. The bidding process (battle for the item), can be fun...but it is up to you to put yourself at a limit to ensure a satisfying purchase :))
I will agree though, there is alot of low-quality items auctioned there as well..but most generally, everything starts out at $1. If folks want to buy a $1 item for $12..well, what can you do? This again..is not Tophatters fault.
Overall, I am all around happy...=)
Well I am a first time buyer and I was so happy with my order so far I received so far 5 rings and everything was perfect. Great products and good customer service isn't strange that with all the bad reviews that people still buy again and again form the auctions...will diff buy again...
I guess I'll will be the one to take the time to write a positive review. I have purchased (won bids) pn high end items like a couple Coach handbags and Michael Kores which I love and won at a great price. Didn't mind. the $6 shipping fee because of the price I paid for them. They are beautiful I love them!!! I just one a few bids on sterling silver jewelry but haven't gotten uet so I hope I don't have any issues like some of you. I did have a freeze on mu account where I couldn't bid for a few days due to me not wanting an item that I won that was almost a duplicate of another I won but seller was great about cancelling my order. It was Tophatter who drug their feet. But after 6 or so emails they fixed the problem. Overall this is a much better auction than most! As far as selling can't help out there!
Now Rosie is blaming the postal service for her screw up! Don't buy from this seller at Tophatter.com. All she wants is positive feedback and doesn't give a hoot about the buyer. She can't get an order correct for love nor money and you will never get your money back! But, she's great on excuses and blaming her mistakes on the buyer! Run away! Janelle
I purchased several jewelry items from Jade New York. I loved all of the items,until they started breaking. The first item that broke about 30 days after I made my purchase. I wore the earrings about 4 times, the stud broke off while I was wearing them. The second item broke a few days later, I wore the ring more often. One of the stones came out. Then my third item broke, another ring, the stone came out. It looked like the stone had been super glued into the setting. I only wore this ring a few times.
I contact Jade New York, they said sorry it is past the 14 day period. So I contacted Top Hatter, they too said sorry it is past 40 days, noting they can do.
The items I purchased all looked great, fashionable....loved them. But if they break within a few months it defiantly is not woth buying since I am unable to wear them.
buying on tophatter has been okay. I have bid for items and always watch how much I spend. The items always seemed to be as they appear on the site. I'm happy with the purchases I have made so far. However, as a seller I am NOT happy. I agree to giving tophatter 10% Commission they take and the 50 cents for the post, but they are keeping a little bit more than that. For an item sold at $1, I should be receiving 40 cents but I am only getting 7 cents. I went through all of my sold items and noticed that a little bit of extra money was kept on top of the agreed amount they have listed... totaling over $15 extra dollars taken from me. I keep track of everything and where it is in the process of my selung it. I have 5 star review and my customers are happy with there items, but Top hatter is stealing from me with no explanation. there is no number to call top hatter and talk to someone so I submitted a issue ticket about them stealing. Its been 2 days and I have not heard anything from them. You would think they would care more about their sellers so they don't go out of business if all the sellers walk away... but it seems as though other sellers are not keeping as good a track of their money as I am. Once my last few items are delivered I will no longer be selling on tophatter. There is another site however that I find great which is called vinted. it is not an auction site, I list the items and what I want for them and that's it. The site does keep their commission but they show you how much you will be getting when you start pricing your items. This is what tophatter needs to be doing to show you what you should be getting. But taking extra money with no explanation is stealing! Very disappointed because the site has good potential to become something great. Every seller should beware... unless you don't care.
I have been buying from Tophatter for 4 months. It's really sad to say but I have become addicted to it. I know that a website is not going to please everyone but I have been lucky so far with the exception of 1 incident. I had purchased a ring from a seller approximately 45 days ago. After seeing it marked "In Transit" for 20 days I sent the Seller a message informing him of the situation. All he could say is call the post office. I called my local post office where it supposedly had been sitting for 20 days. They put a tracer on the package and it has never been located. I notified the seller and he again repeats the same thing. I notified Tophatter about this situation. I have always received prompt replies from customer service. I chose not to file a complaint because I only paid $1 for the ring and $3 for shipping. I let the seller know that it has not been found and he didn't say much. I decided that I would not purchase from this seller again. I have had much better luck with 99% of the sellers. They have been helpful in answering my questions promptly and if I am looking for a particular item they attempt to locate it for me. The sellers have really impressed me and I don't have any complaints about the merchandise. A few of the rings that I have bought the stones were smaller than I thought they would be and I have learned how to judge the sizes much better. One thing that really helps me to judge the size of the ring is if there is a picture of the ring on a hand model. I suggested to customer service how this is really helpful to me and it seemed after that suggestion was made that more sellers did start doing this. The rings that I received that I thought the stone was a little smaller than I would have liked, I sold at a garage sale and did recoup most all of my money. The older I get the more bling I like so bring it on. A small stone on a ring on a big finger just looks silly to me. I always get a lot of compliments when I wear my rings. I stopped wearing my original wedding set because over the past 20 or so years I have had to replace numerous diamonds. This way I have numerous rings to wear, don''t get bored because I have a large selection to choose from and always get lots of compliments from friends and strangers alike. No one has ever been able to tell if they are real or not and that's the way I prefer it!
Tip for consumers: One thing I do look at before I order any merchandise is where it is being shipped from because it does usually take a lot longer if you purchase it overseas. Usually if you look around, you can find the same item from another seller in this county and it usually arrives a lot sooner!Ask Melissa about Tophatter
This was a wonderful place to bid on art and it was fun. Lately it isn't good. Most of the art that is offered has been auctioned off there before. The auction itself....nobody's bidding. A piece of art goes up for auction and is described, then it's not sold. The starting bid's are too high. Item after item is closed out with no bids. There use to be a crowd of over 300 and now the crowd is under 100. The person who is in charge of this auction doesn't seem to know the definition of "auction."
Auction: "A public sale at which things are sold to the people who offer to pay the most." It use to be a great place but I guess the owners got greedy.
They don't earn it by running a business. their complete lack of morals and integrity allows them to justify this 'integrated shipping' system in which they flat out steal from the buyer. They claim the extra money is to cover the sellers shipping cost but the buyer never sees the money, it goes directly Into Tophatter's wallet and they lie about it. Bad people.
They suspended my bidding without telling me. When I had a problem with bidding, I contacted them. Then they wanted a copy of my drivers license with a copy of the card. The items I purchased were less than 20 dollars...I think this is a scam...cancelling everthing and going to the bank tomorrow to cancel the purchases. Don't even get started with them...there isn't a phone number either
I have been using Tophatter for about a month and I'm ready to RUN!!!! I'm just waiting for a a couple more disbursments and I'm out of there. I have experienced some loss on this site and I believe the site is one sided towards the buyer. As a business owner, I understand the importance of great customer service even when things out of your control goes wrong. So I strive to provide quailty products and excellent customer service. On this site, it's been one thing after another, day after day. How do you receive a negative review for issuing a refund? I exprience an unfortunate event with a supplier's fraudulent action that required me to open a case with Paypal (long story... moving on) Anyway, I was uable to fulfill some orders due to these actions. I IMMEDIATELY sent out emails to all buyers effected. Half them did not responded; the other half, never responed. Rather than hold on to their money, I refunded all of their money. I received several negative reviews for "Refund Without Consent" What??? I signed up as a partner to have my own auction, they raised the fees to 20% + $1.50 per item. Just outrageous!!! I was selling nice, authentic products (Victoria Secret, Ralph Lauren, Becca Cosmetics, Smashbox, Calvin Klein, Bobbi Borwn) with the low bidding and the TH fees, I lost over $100. NEVER AGAIN. I could go on and on about the nightmare I've experienced with this site.... If you are thinking about selling here, STAY FAR AWAY! Oh did I mention, there is no way to call them. if you have an issue, you can only submit a support ticket. Talk about poo customer services... SMH
This is the worst place in the world for hard working sellers to sell...they treat sellers like crap and are the most manipulative and greedy people I have ever seen...its utterly disgusting!
The Great Deal Diva, LLC
There is NO Consistency, Transparency, and Support. The Auctions are NOT treated equally. There is backdoor deals going on and some Auctions are given Carte Blanche while others are LEFT IN THE LURCH WAITING FOR MONTHS to get relief, help, support, changes.
It is ridiculous that we pay SO MUCH in fees and then they STEAL the "handling" shipping overages for NOTHING. We pay for supplies: paper, tape, thank you cards, bags, free gifts but if we kept the 0.12 cents the Sellers were THIEVES.... They keep it and that is somehow LEGIT?
I do NOT understand why BANKRUPTING THE SELLERS is PART of the TOPHATTER BUSINESS PLAN... They can BANKRUPT themselves but they should NOT be allowed to manipulate the timing of the Auctions, placement of DIRECT COMPETING AUCTIONS WHICH CUT ATTENDANCE IN HALF. We CANNOT sell 200 items to 90 people. NOT POSSIBLE.
We PAY THEM yet we are treated like NAUGHTY EMPLOYEES... RIDICULOUS. I have NEVER wanted to be an ATTORNEY more in my LIFE. NEVER.
Tip for consumers: DO NOT SELL HERE UNLESS BANKRUPTCY IS YOUR GOAL....Ask Delia about Tophatter
I want to make sure everyone understands how this site works. There seems to be a lot of misunderstanding who is in control of things at TH.
1. SELLERS DO NOT RECIVE PAYMENT UNTIL AFTER ITEM IS DELIVERED. Any complaints about not receiving your refund, I can assure you is the doing of Tophatter staff. The seller has no control whatsoever. Even in those instances where a buyer requests a refund AFTER delivery, TH will, ALWASYS takes the Money from the Sellers Account. What they do next is BLOCK the seller from contacting the Buyer. Sellers have NO idea if the Buyer has received the refund or not. If you don't then Tophatter is pocketing it, which I have suspected for a Long time.
2. TOPHATTER DO NOT GIVE THE SELLER THE BUYERS EMAIL ADDRESS. TH prevent the seller from contacting the Buyer. For a short period of time (following a sale) the seller is able to contact the Buyer via the TH link. However, after a couple of weeks, TH make it so that the Seller cannot contact the Buyer regarding any issue, or future items the buyer may have requested notification when it comes into stock again. The Seller is NEVER provided the Email address of the Buyer. If paying by Paypal a seller will have the luxury of having the Buyers email address for communication. However, TH do NOT ALLOW sellers that joined AFTER January, 2015, to offer Paypal, although many DO have a Paypal account. TH want total control!
3. SELLERS WITH PAYPAL ACCOUNTS are finding that their customers are unable to pay via aypal. TH Lie and tell them there is no problem, but to many are complaining of the same issue. TH are well known for their inability to tell the truth.
4. SHIPPING COSTS; Until approx. 2 weeks ago. TOP HATTER set the shipping fees, NOT the seller. TH were charging EVERY seller $1 OVER actual cost of shipping and putting it in their own pockets. The BUYER NEVER received a DIME for shipping. TH received Every single cent!
After MUCH complaining by the Sellers (over MONTHS) TH finally decided to drop their SCAM Shipping Program. However, What TH are now doing is charging the sellers 10 or 30% (depending on the auction) of the shipping fees! GREEDY JERKS! What on earth gives them the right to charge a commission on shipping. Perhaps the Federal Government need to look into this. Can they Legally charge commission on Government fees?
SHILL BIDDING. Yep happens All the time. Sure TH know about it, but if they LIKE the Seller, they WILL Turn a blind eye.
TH STAFF SELL ON TH. They sure do! And they hire people specifically for this reason. JERKS!
ASHVIN KUMAN (CEO) IS An IDIOT. Yep! He is a cry baby, and will whine on the forums if a seller says anything against HIS crappy BS Company. He loves to talk the talk, but never Walk's the Walk! He KNOWS all the cruel and spiteful things his Staff do to other sellers but chooses to turn a blind eye, and will even try to convince the seller that they are "paranoid". My @$$. There is absolutely NO Business Experience with Him, unless TWO prior FAILED business count for Experience. It is NOT hard to see why they failed. I think of him as a HIGH CLASS CON MAN.
TH ARE TRYING TO FORCE SELLERS INTO DOING PA'S - FAILURE TO SCHEDULE TH are currently doing everything possible to force the little selleers to do Personal Auctions! The way they do this is by refusing to schedule the sellers items into Auction.
TH charge the Seller who does a Personal Auction, $1 per item, PLUS 30% Commission of the sale price, PLUS 30% on the shipping fee! The MINIMUM Lot is 50! GREEDY JERKS! They force sellers to do this by blatantly refusing to schedule the sellers items.
Oh My there is so much more to this horror story!
PLEA TO STATE OF CALIFORNIA STATE ATTORNEY/CLASS SUIT ACTION ATTORNEY. PLEASE LOOK INTO THE BUSINESS PRACTICES OF TH. RECEIVERSHIP??? Sellers at TH need your help. TH are doing MUCH that is illegal, they interfere with businesses on a daily basis, and I highly suspect stealing from the sellers by way of claiming the Buyer requested a refund (sellers are unable to contact the buyer, TH deliberately cut of any contact via TH) or that the transaction is fraudulent. Sellers are again cut off (by TH) from contacting the Buyer! Sellers are being screwed left right and center! Some thIng needs to be done about this criminal company. This is NOT the first time the CEO has ripped of his CONSUMERS.
PLEASE OPEN AN INVESTIGATION.
I put this app on my phone for some reason. All the stuff looks like crap and is totally random. Anyway, I was toying with the idea of bidding on something until I read these reviews and my concerns were confirmed. Looks like a scam... must be a scam. Deleted this app from my phone immediately. Thanks all! Hopefully these thieves go out of business soon. You can't survive with bad on line reviews!
I have purchased several things from tophatter. Mainly rings and recently a new never opened bottle of boss. Everything was as it appeared and nice except sizes are a bit off. But i do recommand purchasing everything with a paypal account. Had an issue with shipping on a ring and paypal went to bat for me!! Issue was resolved very promptly!!!
Don't. Just DONT. I wish I read reviews before I made a purchase off of this terrible website. I won a Kate Spade purse that was promised real and authentic. This thing was made out of cheap shiny plastic oh my gosh I could have made something that looked better! Thank goodness I purchased through PAYPAL because I filed a dispute protesting my case. Within a week Paypal had me send the garbage back with a tracking number, and forced the seller to repay me!! Almost lost $200 and from reading other people's reviews I'll call myself lucky!
SELLERS Rashid and Peer2Peer sell fake fake fake purses! They shipped the next day, but what they sent was a joke.
Stay away from the seller CraveToShop. I bought an item from them, only to receive it completely destroyed. I took pictures and sent them to the guy. He told me I had 3 options. I chose to send it back with a tracking number and he would send me another one once he received mine. I had to pay for shipping once again and pay for it to be certified. I noticed he had received it but never let me know. I sent him a message after about 3 weeks asking if he got it and if he was going to send me another one. He responded yup, sending it out today and will send you a tracking number. I never got a tracking number and never received my package. I contacted Tophatter customer service to be told I had to do something else. I did what they told me and didn't have those options like open a case. Apparently you have 40 days to file a report and I didn't know that. They never told me. I emailed customer service back to see how I go about doing it and she waited after the 40th day to respond to tell me I'm sorry we cannot help you bc it's after the 40 days. Unfortunately you lost your money and the item. I couldn't believe customer service told me that and wouldn't help me. I still do this day never got my item I paid for and bought. CraveToShop stole my money, lied to me, and never shipped the item out. Never ever buy from this company! You will be sorry and be out of money!
After winning a bid on a helicopter APRIL 21 2015 for my nephew with plenty of time to get it here for his birthday, never happened. I Had to threaten top hatter after several attempts to get the seller to ship the item with no results. The seller said it was an over site they would ship it out 3-5 business days. That was over a week and half, tracking says that it is still not in transit.STAY AWAY FROM SOLO WIRELESS ACCESSORIES. Paid for item April 21 2015 as of today May 13th still have not received the item. Now I have to file a case who knows where this will lead. I have ordered other small items amazingly enough they were shipped promptly. Overall I will not use this site any more. One more piece of advice for those of you that have had good experiences good luck in the future get out while you can before you get burned. This many people having issues says more than a few disgruntled supposedly sellers. DONT THINK SO, WAKE UP PEOPLE. if you file a case you have forty days from date of purchase. Then you have to provide pictures within three days to the case management team which they never tell you how to get pictures uploaded to your case. If anyone has any suggestions on how to do this I have three days to get it back to them, I would appreciate the help. THIS IS NOT ABOUT THE MONEY its about principles of good business ethics which a lot of businesses seem to miss these days. Everyone is out to make a buck even if it hurts people in the process. How Pathetic.
Tip for consumers: don't use this siteAsk Lloyd about Tophatter
What a fraudulent company. Tophatter wants your money. This is what they did to one of my relatives today. He bought one item which was never mailed, bid on many, and tried to sell, but not allowed. He did visit forums a few times and I guess that blew it as he was honest and forthright. This was the note he just emailed me this morning that he received on his way to work:
You are receiving this email because we have determined that you violated certain Tophatter policies. Therefore, your Tophatter account has been suspended at this time.
Even though your account is suspended, you will still be able to log into your account and complete any outstanding transactions. However, you will no longer be able to participate (buy or sell) in any live auctions on the Tophatter platform.
If you have any questions regarding the status of your account or would like further explanation as to why your account was suspended, please contact us for further details.
What a farce of a company. I hope they straighten up their act or go out of business.
I posted a previous negative review regarding Tophatter. There is nothing good to say about them but wanted to make it clear; there are some sellers that push their wares by way of this auction site that are very honest and have some great products. Some of them may even have their own website; most likely against the rules but if you find one you like ask for the website. UPDATE: 6/10/15. -My review mentioned above has been removed :/ This is unfortunate, it was based on actual experience and did not break ANY sitejabber posting rules. No problem; wait till my report gets in the right peoples hands. Truly what I have to share will have management at Tophatter running down the back alley with Dateline reporter and camera in hot pursuit!! Ha!
STAY AWAY FROM SELLER NAMED "Kandence" she sells hair extensions. I recived some my package and the hair was falling out so I contacted her and she did NOT want to give me a refund! So I contacted Tophatter customer service and they told her to give me my refund after I shipped it back to her. I did and for some reason my tracking # did not show up but I had it. I tried to reply it to the website and it would not let me! So I contacted Tophatter and let them know I DID have a tracking # and SHE DID receive the package! She STILL refuses to give me my money so, I am now having to go threw paypal to try and get it! STAY AWAY FROM THIS BUYER SHE IS A SCAMMER!
I'll admit I've spent too much money shopping on this site. I've found some nice items, and have almost finished my 2015 Christmas shopping. However, I know I've spent too much on some of the items. It's many simultaneous online auctions that go on all day and into the night. The items are all very tempting, and the auctions start off innocently enough, usually with $1bids. However, each auction lasts onlu a few minutes, and escalates very quickly. The psychology is very basic: I must have this thing, I won't be outbid, etc, and before you know it, you've won the auction and the winning bid is more than the item is worth. The site operates on emotional competitivness and is probably making a bundle.
I bought a few items from them and had problems. One ring was sent the wrong size and the seller told me to send it back with 3.00, which I did, and she claims she never got it and stopped answering me. One watch I bought took 2 months to come in. I bought my daughter a bracelet and the envelope came empty. I filed a claim immediately and weeks later the seller wanted a photo of the envelope!! She refused a refund or exchange and their service people were basically sorry about your luck. There are tons of sellers and I look the stuff up they sell and a lot of it is way overpriced.
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